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Reviews of Hamilton Executive Apartments

4 out of 5
Hamilton Executive Apartments
99-101 Denison Street, Hamilton, NSW

Reviews

8.0

Very good

Rating 10 - Excellent. 113 out of 263 reviews" "
Rating 8 - Good. 75 out of 263 reviews" "
Rating 6 - Okay. 37 out of 263 reviews" "
Rating 4 - Poor. 21 out of 263 reviews" "
Rating 2 - Terrible. 17 out of 263 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Agnes

Travelled with family
Liked: Cleanliness
I have given mainly 4/5 as the property and check-in and out process was very good, with only a few things to note re: small details within apartment. The location of the apartment is superb. Less than 10min drive to city centre or the beautiful beaches and short walk to eatery! The small details which dripped the rating was that the shower head fixture in wnsuitee bathroom looked to be bent out of shape/broken and my Mum hit her head on it when trying to shower so we just used the other bathroom for our stay and the other small note was that some of the cupboard doors were missing a handle. Otherwise it was fine. If you like firm matress you may be disappointed at they had really soft mattresses.
Stayed 2 nights in Dec 2023

2/10 Terrible

Liz

Check in was a joke ! There is no signage to say that the small key panel was related to the Hamilton apartments. It was on the middle of letter boxes. Once we managed to get through the front door after a phone call, there was no signage as to which floor the apartment was on just an arrow to the lift with all apartment numbers listed . If you are going to cut back by not bothering to employ any one on reception at least put up some signs .
Stayed 1 night in Oct 2023

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, room comfort
Property is in a good location great value however the check in process is tedious and not required it makes you feel unwelcome from the gecko to be honest. They are more concerned with the breaking of rules photo ID and credit cards than service to the petrons whom are paying to stay there.
Stayed 1 night in Sep 2023

10/10 Excellent

Kathryn

Liked: Cleanliness, room comfort
Stayed 2 nights in Aug 2023

6/10 Okay

Margaret

Had an issue getting the entry code for the property and the room. This took several phone calls before it was resolved hours before arrival. Location of property was good
Stayed 3 nights in Aug 2023

8/10 Good

Peter

Liked: Cleanliness, amenities, property conditions & facilities
Spacious and walking distance from CBD. On the edge of Hipster Central with so many bars and great eating options - Little St Kilda.
Stayed 1 night in Jul 2023

10/10 Excellent

phillip

Stayed 3 nights in Jul 2023

2/10 Terrible

David

Stayed 3 nights in Jun 2023

2/10 Terrible

Amanda

Stayed 3 nights in May 2023

8/10 Good

Trevor

Liked: Cleanliness, property conditions & facilities
We were happy with the room and parking facilities and plan to use again.
Stayed 1 night in May 2023
Response from sienna on 17 May 2023
Hi we are so glad to hear you enjoyed your stay, we hope to see you again soon :)

2/10 Terrible

Bernd

Travelled with partner
Disliked: Amenities
Property is nice, good location, parking $20 p.n We departed a few hours after arrival as both TV's were not working, the toilet roll holder in the ensuite bathroom fell off the wall, loose floor tile in the hall way, loose powerpoint in the main bedroom, floor not clean and finger prints on tv's and glass table. Asked for a refund, was denied as they have a no refund policy, will take this to the NSW Department of Fair Trading. Spoke eventually to one of the "Managers" by the name of Tony, he said he was awere of the issues I raised however the no refund policy applies, he then hung up on me. Could be really nice but in this instance the property did not live up to expectations and the web advertised facilities were "NOT" available. "Do not stay there", customer service is non existent at this property.
Stayed 4 nights in Apr 2023

4/10 Poor

Gordon

Travelled with family
Disliked: Cleanliness, property conditions & facilities
i didnt like the fact that you had four different door codes to remember being elderly it was very hard to remember which number for which door the floors were tiles but were dirty and full of sand i had to sweep so we good walk on it with no shoes the tv did not work in the bedroom and there is no clear instructions in the room to let you know if and when the cleaners would come
Stayed 4 nights in Jan 2023

4/10 Poor

Maggie

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
The glass pipe, lighter and bottle of water on the kids windowsill was disturbing. State of sofa bed sheets was disgusting. Along with the rotten food and broken stubby underneath the sofa bed. Holes in the walls, not enough towels, windows didn’t shut properly and no correspondence from HEA when emailed about these concerns. Not recommended at all!
Stayed 1 night in Nov 2022

2/10 Terrible

Mark

Travelled with family
Liked: Cleanliness
The property it’s self is ok but I would not stay there again. The checkin process is via txt message and email it took 4 phone calls to get the correct access codes we ended up with 4 different codes for our stay 1 for the front door 1 for the car park 1 for the door leading from the car park to the lift and 1 for the apartment door. The bed configuration was not as requested and it took 3 phone calls to get this corrected on the last night of a 3 night stay. The washing machine leaked and flooded the floor they would not repair the leak until the following day and requested that we use our towels to mop up the water which meant we had no towels the following day for a shower.
Stayed 3 nights in Nov 2022

6/10 Okay

Catherine

Stayed 1 night in Nov 2022

6/10 Okay

Alan

Travelled with group
Liked: Cleanliness
Very sterile, needs a review check on the entire unit. Close to amenities though.
Stayed 1 night in Oct 2022

6/10 Okay

Nicholas

Travelled with partner, Travelled with group
Liked: Amenities
Disliked: Cleanliness
The apartment itself was fine, however had not been cleaned properly. The floors were filthy, there were stains on doona covers, stains on tiles in bathrooms, scuff marks everywhere, crumbs/dirt on the lounge. Would have been fine if cleaned
Stayed 2 nights in Oct 2022

6/10 Okay

James

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Very bad communication with keys and codes
Stayed 1 night in Sep 2022

2/10 Terrible

Amanda

Travelled with family, Travelled with family and small children
Disliked: Property conditions & facilities
Nothing the apartment was so dirty the rug was filthy the sheets had dirty stains on them! Very upset as we had both our toddlers with us, even the glasses and plates provided were all dirty not even wiped off, very very un happy about this place.
Stayed 1 night in Aug 2022

4/10 Poor

Michaela

Travelled with family
Liked: Cleanliness
Property is very basic and not home. Unfortunately when we stayed there was workmen or someone else yelling in the building through the night and threatening people. Plus every toilet flush echoed through the building
Stayed 1 night in Jul 2022

6/10 Okay

Elsa

Business traveller
Liked: Amenities
This property has no reception, the check in process isn't extremely seamless. Parking is available, however you have to request this when you arrive - not sure I was offered the option upon check in. You then receive a code to access the carpark - as it turns out we were issued the wrong code due to a recent issue, if it wasn't for another guest coming in we wouldn't have been able to access the carpark or the rooms. Oh and there are 2 wings to the apartments - make sure you check your room number at the ground floor to ensure you go the right way!
Stayed 2 nights in Jul 2022

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness
Unfortunately our stay at this property was not enjoyable. I don't know whether it's something about crime in the local area, break-ins or what, but the security aspects felt pretty over the top. Every communication contained a series of warnings about everything from their use of facial recognition software to dire threats around not holding parties on the premises. On entry there is a huge bank of screens in the foyer showing the angles of their many CCTV cameras. There were at least four separate PIN codes (room, front door, external garage, internal garage) to get access to different areas of the property. Given all this security we were disappointed to find that the parking spot we'd booked and paid for ($20 per night) was not available - there seem to be owners in the building as well and the garage is full of stuff. Whilst we were there we saw multiple cars competing for the one available spot. So notwithstanding all the security we ended up parking on the street down the block and having to carry all the bags for our family to and from the apartment. The apartment itself is clean, relatively new and modern, albeit the sofa bed was busted and two of the towel rails were broken off the walls. The whole vibe had a pretty sterile feel to it though which when combined with the OTT security made our kids feel a bit uneasy. This might be fine for some people, but we were hoping for 'homely' and got 'fortress.' Just be aware of this when booking and you'll be fine.
Stayed 1 night in Jul 2022

2/10 Terrible

Cameron

Travelled with family
Disliked: Cleanliness, room comfort
Stayed 1 night in May 2022

6/10 Okay

Colleen

Travelled with partner
Liked: Amenities, property conditions & facilities
Location was great, appt good but cleanliness left a little to be desired. I had to wash most of the crockery & some of the cutlery before we could use it. Car park was great but at $20 night somewhat expensive. CT Adelaide
Stayed 5 nights in Jun 2022

8/10 Good

Sharon

Travelled with family
Liked: Amenities
Location was good. Bathrooms were clean. Kitchen accessories (saucepans, pots etc) were in extremely poor condition. Balcony was dirty. There was a drink can on the table in the foyer of the building for our entire stay.
Stayed 1 night in Jun 2022

8/10 Good

Mark

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Comfortable, clean and spacious and in a great location.
Stayed 4 nights in May 2022

2/10 Terrible

Vicki

Travelled with family
Disliked: Amenities, property conditions & facilities
No hot water in the morning for 2 out of the 3 day stay.We were unable to cook with gas in the morning All towel rails were broken. Dishwasher didn’t work.Very unpleasant 3 day stay
Stayed 3 nights in May 2022

4/10 Poor

Jason

Business traveller
Liked: Cleanliness, room comfort
Cranky
I was very disappointed as I had no hot water for one day out of my 4 nights. No heads up from management as they new there was an issue with complex hot water. A text message would of been nice. I did complain but it fell on deaf ears. No shelf in the ensuite. Overall I was left a little dissatisfied.
Stayed 4 nights in May 2022

6/10 Okay

Lillian

Travelled with group
Liked: Property conditions & facilities
Disliked: Cleanliness
The property was amazing except for the fact the floors were filthy and not cleaned, rubbish bin lid was dirty, crumbs on the lounge, water still in the kettle from previous people.
Stayed 1 night in May 2022

6/10 Okay

Michael

Travelled with family and small children
Liked: Amenities
You shouldn't have to pay extra for parking since there are allocated spots for each unit, seems like a cash grab to me.
Stayed 3 nights in May 2022

4/10 Poor

Ray

Stayed 3 nights in May 2022

4/10 Poor

Jon

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities
Was advised a check in time of 2pm which at 2:30pm I had to call to chase up. Advertised a king bed which ended up being to doubles push together. TV was pixelated every 5 seconds, hard to watch anything. Sent property manager 2 texts and both went unanswered. Will not stay again and do not recommend
Stayed 5 nights in May 2022

8/10 Good

Geoff

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Property in general was quite good but the check-in process needs to be addressed. 3 separate phone calls and 40 minutes standing at the front door just to get a code to check-in is nowhere near good enough. Lucky the house keeping staff were very helpful with directions etc.
Stayed 2 nights in May 2022

10/10 Excellent

Irena

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The proximity to Beaumont St which has many cafes and shops.
Stayed 3 nights in May 2022

4/10 Poor

Wesley

Travelled with family and small children
Possibly the worst check in experience ever... FIVE text messages, from three separate numbers TWO emails and ONE app I had to download and then didn't use Unnecessarily complicated and I then still had to ring old mate to get FOUR separate PIN numbers to access the building - one for the garage, one for the internal garage door, one for the front door and one for the room. The Pentagon has less security then this place. Overall the check in process soured the whole experience. Wouldn't stay again nor recommend. ** This fails to mention the run in I had with the sour laundry woman who parked in my spot and then threaten me buying ringing the Property Manager.
Stayed 2 nights in May 2022

6/10 Okay

Dave

Business traveller
Liked: Room comfort
Disliked: Cleanliness
Stayed 1 night in Apr 2022

8/10 Good

Scott

Travelled with family
Liked: Property conditions & facilities
N/A
Stayed 3 nights in Apr 2022

8/10 Good

Bruce

Travelled with group
Liked: Room comfort
Disliked: Cleanliness
This property has so much potential..
We stayed for 5 nights, the location was outstanding, with access to buses and eateries in abundance within walking distance. The cleaning person who called in the first day could not have been better. However, the unit had not been cleaned adequately with floors dirty, the dishwasher left with food scraps still there, a light that did not work, a missing broken shower shelf and walls and skirting needing maintenance. It was disappointing as the property could be perfect with not much more effort. We contacted the manager through Hotels.com and got a great response, in terms of fixing a couple of things. Thank yiu so much..
Stayed 6 nights in Apr 2022

8/10 Good

Janette

Travelled with family
Lovely and clean, absolutely beautiful bed. I little noisy.
Stayed 3 nights in Apr 2022

10/10 Excellent

cliff

Stayed 4 nights in Apr 2022

10/10 Excellent

Kylie

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Enjoyable stay
Stayed 2 nights in Apr 2022

10/10 Excellent

Tania

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Mar 2022

6/10 Okay

Hyun kun

Business traveller
There was no soup holder at en-suite, toilet seat was not fixed properly and one of room there was rubbish under bed. Also the bed was moving as I was repositioning on the bed.
Stayed 1 night in Mar 2022

2/10 Terrible

avalyn

Stayed 2 nights in Mar 2022

2/10 Terrible

Elisa

Travelled with family and small children, Business traveller
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
The property had just been painted. The smell was overwhelming and very toxic. The room should have not been available to use.
Stayed 1 night in Mar 2022

6/10 Okay

Terrie

Disliked: Amenities
Stayed 2 nights in Feb 2022

10/10 Excellent

Man Ha

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Enjoyed the overnight stay. Very spacious.
Stayed 1 night in Feb 2022

8/10 Good

Jason

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jan 2022

8/10 Good

Ricardo

Travelled with family
Liked: Room comfort
Clean and great price to stay for couple of days.
Stayed 2 nights in Jan 2022

8/10 Good

Debbie

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
That I had paid for parking and could not park in the secure parking . Management told me to park On the street but I had to park 2 blocks away and walk not happy late at night.
Stayed 2 nights in Jan 2022