Front of property

Reviews of Charlestown Executive Apartments

3.5 out of 5
Charlestown Executive Apartments
45-47 Dickinson Street, Charlestown, NSW

Reviews

9.2

Wonderful

Rating 10 - Excellent. 525 out of 766 reviews" "
Rating 8 - Good. 194 out of 766 reviews" "
Rating 6 - Okay. 29 out of 766 reviews" "
Rating 4 - Poor. 10 out of 766 reviews" "
Rating 2 - Terrible. 8 out of 766 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location!
Very obliging to deal with. Great location and very clean. We enjoyed our stay and we will be back again.
Stayed 1 night in Dec 2023

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, on three levels. Stairs with bags is hard but property is well equipped, clean and modern. Area has lots of shops and dining options. Parking on site, but be aware the garage is very tight, especially if you have a big car. But great value for money overall
Stayed 1 night in Dec 2023

10/10 Excellent

Glenn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent well appointed lovely place
Stayed 1 night in Dec 2023

2/10 Terrible

Donald

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

Michelle

Stayed 1 night in Nov 2023

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good holiday
Very nice. Enjoyed this very much.
Stayed 1 night in Nov 2023
Response from Reception on 23 Nov 2023
Thank you for your feedback! We're glad you enjoyed your stay!

8/10 Good

Sabrina

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The carpark is not accessible to anything bigger than a small vehicle. Parked on the street. There wasn't a Nescafe pod machine as stated. It was difficult to find out room. Directions would have saved us time & hassle.
Stayed 1 night in Nov 2023
Response from Laura - Manager on 13 Nov 2023
Hi Sabrina, I'm sorry these issues affected your stay. I can only assume the Nespresso machine has been taken by a previous guest if it is not in a cupboard. I will check the unit tomorrow and replace. We have extras on hand, so it would have been a quick phone call for a new one, but we understand you shouldn't have to call. I will speak with our cleaning team about reporting missing items. There is also ample parking in our main carpark for large vehicles over 2.2 metres high. I'm sorry you had trouble locating your space. Again, if you have trouble while staying anywhere, it's always best to call right away to give the property a chance to rectify the issues for you. We're available 24 hours per day.

8/10 Good

Brendan

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
A nice clean and tidy room with a lovely lil verandah for an early dinner before bed
Stayed 1 night in Nov 2023
Response from Laura - Manager on 7 Nov 2023
Thank you for staying!

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
The property was very clean. Amenities provided were very useful. Ill be back for sure.
Stayed 1 night in Oct 2023
Response from Laura - Manager on 7 Nov 2023
Thank you Brenda!

8/10 Good

Jamie

Stayed 1 night in Oct 2023
Response from Laura - Manager on 7 Nov 2023
Thank you for your feedback!

10/10 Excellent

DIANNE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommend to stay here
These apartments are in a quiet part of Charlestown and within close proximity to a large shopping centre and eateries. Beware though if you are on the top floor and getting on in years, it may pay to not take too much luggage with you as it is a few flights of stairs up. Bright and breezy with a nice view.
Stayed 2 nights in Oct 2023
Response from Laura - Manager on 7 Nov 2023
Thank you Dianne!

4/10 Poor

Tori

Stayed 3 nights in Oct 2023
Response from Laura - Manager on 7 Nov 2023
Hi Tori, I would be interested in hearing from you with more details. Please reach out privately.

10/10 Excellent

Sama

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am coming back again.
Stayed 1 night in Oct 2023
Response from Laura - Manager on 7 Nov 2023
Thank you, Sama!

8/10 Good

Satinder

Liked: Cleanliness, staff & service, property conditions & facilities
Everything is perfect
Stayed 1 night in Oct 2023
Response from Laura - Manager on 7 Nov 2023
Thank you for staying!

10/10 Excellent

Sean

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent property, convenient location.
Stayed 1 night in Sep 2023
Response from Laura - Manager on 26 Sept 2023
Thank you!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, easy access
Check in was a breeze with the code send via text. The apartment is split over 3 levels whuch was fine for us, but definitely be careful of the stairs with heavy bags. There were baby gates at each set of stairs, top and bottom. They were, however, useless as every one of them was broken and couldn't latch closed. The sound does echo through the apartment a bit because of the 3 levels but overall wasn't a worry for us. The apartments are nice and close to Charlestown Square which was great for going for a walk to get food and to shop. The apartment was clean and fresh, with plenty of extra blankets if you wanted them. Overall we were very happy with it and will definitely stay again!
Stayed 2 nights in Sep 2023
Response from Laura - Manager on 12 Sept 2023
Thank you for your feedback. The gates are relatively new, so I'm surprised to hear they are broken already. Our maintenance team are invstigating and will fix or replace today. Whenever there is a problem, please call us right away so we can remedy the situation for you while still staying.

8/10 Good

Paula

Stayed 1 night in Aug 2023
Response from Laura - Manager on 30 Aug 2023
Thank you, Paula!

10/10 Excellent

Don

Stayed 1 night in Jul 2023
Response from Laura - Manager on 30 Aug 2023
I'm glad you enjoyed your stay, Don. See you next time!

10/10 Excellent

Wendy

Stayed 1 night in Jul 2023
Response from Laura - Manager on 30 Aug 2023
Thank-you for staying! I'm happy to see you enjoyed your stay. We appreciate you taking the time to leave your 10/10 score.

10/10 Excellent

Verified traveller

Stayed 2 nights in Jun 2023

10/10 Excellent

Melinda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Laura - Manager on 27 June 2023
Thank you for leaving a review!

10/10 Excellent

Leanne

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely quiet and clean property, would stay again.
Stayed 2 nights in Jun 2023
Response from Ruth (Reception) on 22 June 2023
Thank you for your kind feedback. We hope to see you again soon! :)

10/10 Excellent

Nicola, Glenning Valley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, great property.
Stayed 1 night in Jun 2023
Response from Ruth (Reception) on 22 June 2023
Thank you! We are glad you enjoyed your stay. :)

10/10 Excellent

Celeste

Travelled with family
Liked: Cleanliness, staff & service
From garaged spaces to keyless entry, spotless apartment and ample amenties. Was super quiet and peaceful yet just a stones throw from major shopping centre. Staff were prompt and professional!
Stayed 1 night in Jun 2023
Response from Ruth (Reception) on 22 June 2023
Thank you for the amazing feedback! We are happy you enjoyed your stay, and we hope to see you again soon! :)

10/10 Excellent

Max

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Charlestown was easy to locate and parking was great
Stayed 3 nights in Jun 2023
Response from Ruth (Reception) on 22 June 2023
Thank you for your feedback.. :)

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities
The TVs are putting too high up which makes us not relax to watch
Stayed 2 nights in May 2023
Response from Ruth (Reception) on 22 June 2023
We appreciate your feedback and will look into this. :)

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Fuss free and in excellent condition. We were very pleased with our overnight sta. We had everything we could have possibly needed.
Stayed 1 night in May 2023
Response from Ruth (Reception) on 22 June 2023
Thank you! We are happy that you enjoyed your stay. See you again soon! :)

10/10 Excellent

Carissa

Liked: Cleanliness, staff & service, property conditions & facilities
Great size!
Stayed 1 night in May 2023
Response from Ruth (Reception) on 22 June 2023
Thank you for staying! :)

6/10 Okay

Anne

Travelled with family, Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in May 2023
Response from Ruth (Reception) on 22 June 2023
Thank you for your feedback, please let us know what we can improve on. :)

10/10 Excellent

Leanne

Stayed 1 night in May 2023
Response from Ruth (Reception) on 22 June 2023
WOW! Thank you for rating us! I will share this with the Team. See you again soon! :)

10/10 Excellent

Kate

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
9/10
Stayed 1 night in May 2023
Response from Ruth (Reception) on 22 June 2023
Thank you! See you again soon! :)

10/10 Excellent

Kristy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic family townhouse, comfortable beds, clean and close to shops and restaurants.
Stayed 1 night in May 2023
Response from Ruth (Reception) on 22 June 2023
Thank you for your kind and wonderful feedback. We really appreciate it. :)

10/10 Excellent

Vivian Wai Yan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and well equipped apartment.
Stayed 1 night in Apr 2023

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous location!
Excellent location. Well presented property. Very quiet. It was lovely being able to sit outside on the veranda.
Stayed 1 night in Mar 2023

8/10 Good

Karen

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Quiet area of town. Pleasant veranda area to sit out and relax. Note however unattended so need to obtain entrance details in advance.
Stayed 1 night in Mar 2023

8/10 Good

Geoffrey, Cranbourne North

Liked: Cleanliness
Disliked: Property conditions & facilities
Keyless entry with a code sent to my phone so no interaction with staff - I have stayed in many properties in my travels around the world this is the 1st time i have encountered a cold shower no hot water at all
Stayed 1 night in Mar 2023

10/10 Excellent

Diana

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great place to stay
Stayed 1 night in Mar 2023

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and spacious
Stayed 1 night in Feb 2023

8/10 Good

Chris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very convenient for what we were doing. unfortunately confusion when we arrived as one room was locked - were on hold for some time for assistance, but were dealt with swiftly when they were notified.
Stayed 1 night in Feb 2023

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quite , modern and good value
Stayed 1 night in Feb 2023

10/10 Excellent

Tamara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a lovely place to stay - clean, quiet, walking distance to Charlestown Square
Stayed 1 night in Jan 2023

8/10 Good

Kevin

Convenient location
Stayed 3 nights in Jan 2023

10/10 Excellent

Vince

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice spacious 3 bedroom apartment in a close location the Charlestown square. 3 story property with steep stair case may be an issue for some people.

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Leanne

Stayed 2 nights in Jan 2023

10/10 Excellent

Caroline

Liked: Staff & service
Stayed 2 nights in Dec 2022

8/10 Good

Michael, Wagga Wagga

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
😀
Stayed 2 nights in Dec 2022

10/10 Excellent

Chong Ern

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Above expectations
Stayed 1 night in Nov 2022

10/10 Excellent

Jamie

Stayed 2 nights in Oct 2022

8/10 Good

Jane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, clean and tidy, easy access. Down side bed was uncomfortable, was saggy, I like a firm mattress. Shower head needs to be replaced.
Stayed 1 night in Oct 2022