Apartment, 2 Bedrooms | Balcony
Check availability

Reviews of Bluegum Apartments

3.5 out of 5
Bluegum Apartments
183 Michael Street, Jesmond, NSW

Reviews

6.4
Rating 10 - Excellent. 73 out of 374 reviews" "
Rating 8 - Good. 102 out of 374 reviews" "
Rating 6 - Okay. 89 out of 374 reviews" "
Rating 4 - Poor. 54 out of 374 reviews" "
Rating 2 - Terrible. 56 out of 374 reviews" "

5.8/10

Cleanliness

7.0/10

Staff & service

4.8/10

Amenities

6.2/10

Property conditions & facilities

Reviews

8/10 Good

Kaiyun

Travelled with family
Liked: Cleanliness, amenities
excellent location，comfortable rooms
Stayed 3 nights in Jan 2023

6/10 Okay

Arthur

Travelled with family
Disliked: Property conditions & facilities
Blind missing in bed room , the other wasn’t working , lounge dirty , above dryer full of dust , No coat hangers , very noisy room

2/10 Terrible

Michelle

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Do NOT stay here. Cleanliness was beyond substandard/non existent, beds had springs sticking through to the point where we got an air mattress out of the car. The worst part was getting back after a concert to find that a “cleaner” had been in well after check in time to set up an extra bed that we didn’t need, and had left the front door wide open and the back door unlocked when everything had been secure when we left. Several complaints were met with dismissive comments and not even an attempt at an apology. Bathroom leaked to the point where the carpet outside was wet (leak was under the floor, not in the bathroom). Place hadn’t been properly cleaned in ages, and the kitchen did not contain basic items despite being advertised as being fully equipped - for example, no washing up liquid, chipped plates, no tea towels. There were cockroaches in the kitchen cupboards, and stains on the bathroom floor mats.

2/10 Terrible

Jack

Travelled with group
Disliked: Cleanliness, property conditions & facilities
Accomodation is absolutely filthy. Every piece of furniture is damaged and disgusting, floors were sticky and unclean, the sink had mould in it. Looks nothing like the photos and the area is very dodgy. The accomodation is almost certainly commission housing being rented out illegally. Avoid at all costs, stay away.

2/10 Terrible

CHARMAINE

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The property was very dusty and the room was quite stuffy. The couches were worn out and the bathroom door lock was broken which caused us to be locked out of the bathroom, there was no sanitary bins in the bathroom either. The linen wasn’t allergy friendly and the quality should be improved. The beds are sagging causing discomfort when sleeping. Otherwise the apartment is a good size and provided towels:)
Stayed 5 nights in Jan 2023

2/10 Terrible

Chris

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Unfit for occupancy. Second floor sash windows had no screens with windows open on arrival, a child would easily fall out. Lounge suites that were torn and dirt and wouldn’t look out of place on a rednecks front porch as a dogs bed. Blood splatters on the back of the bathroom door. Empty toiletry packaging on floor under the vanity. Nail polish spread throughout the apartment. Unserviceable lock on sliding door. Kids drawings on most walls and blinds. Broken glass and glitter on the floor. Highlight of our stay was departing with all four wheels and no broken windows on our car.

2/10 Terrible

Luke

2/10 Terrible

Michael

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The property had many things that needed attention and looked like it was in the middle of renovations. There was a shower screen that was broken off and stored at the top of the built in wardrobe that looked like it could have fallen out on someone.The smoke detector was also removed and stored in top of the wardrobe. The beds were poor quality and bowed. The external doors did not look like they closed properly and some of the internal door hardware was not fastened properly. The property was also not cleaned well enough. We thought that we must have been given the wrong unit number and that it wasn’t ready to be stayed in. When we rang to say we weren’t comfortable staying there and if they had a different unit to move to we were moved to a much nicer unit at a different property. We appreciate the customer service and the upgrade to a much nicer property in a nicer part of town. We won’t be staying at the bluefin apartments again and would not recommend the apartments to others but we appreciated the approachable staff who accomodated our late request to move elsewhere.

8/10 Good

Daison

Travelled with family, Travelled with group
Liked: Cleanliness
Large house, enough beds Evening things with in the reange. Very old carpet which made two of our people sick such as itching, sneezing

2/10 Terrible

Stuart

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Other than being close to food shopping there is not one thing positive about this place. Disgusting Everything is broken Crumbs in beds Stains on sheets Doors broken Blinds broken Remotes don't work as batteries missing Toilet seat unattached Uncomfortable beds I have travelled a lot for business and this is BY FAR the worst place I have ever stayed at. Do yourself a favour and never stay here!!! It makes sense now why this was the last one available In future I would travel further. Avoid at all costs
Stayed 1 night in Nov 2022

2/10 Terrible

Christina

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Oct 2022

4/10 Poor

Jennifer

Travelled with family
Liked: Amenities
Disliked: Cleanliness
The property has a great layout and was in a fantastic location for us. Was really pleased to see it had an ensuite and a bathroom, when we only expected 1 bathroom! However it was not clean, blankets had been shoved into cupboards, floors had dirty crumbs floating around, the courtyard was unkept, the bathrooms had not had the vanity wiped prior to our stay. The people running the apartments were rude. We got charged an additional $9 for a meaningless admin fee which we had not expected. We have stayed a few times in properties run by Newcastle executive apartments and found the customer service to be very below parr each time.
Stayed 2 nights in Sep 2022

10/10 Excellent

Storm

Stayed 2 nights in Apr 2022

8/10 Good

Brett

Travelled with family
Liked: Amenities
Great location for being close to shops. Was upgraded for free. But place needs to keep on maintenance as shower door missing.
Stayed 4 nights in Aug 2022

2/10 Terrible

benjamin

Stayed 4 nights in Jul 2022

4/10 Poor

Luke

Stayed 1 night in Jul 2022

2/10 Terrible

Kiara

Stayed 3 nights in Jul 2022

2/10 Terrible

Brett

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Check-in details out of date, poorly maintained (broken blinds, shower screen, no cupboard doors), wet/dry towels left in washing machine/dryer, remote for AC didn't work, beds were uncomfortable.
Stayed 1 night in Jul 2022

2/10 Terrible

Hollie

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Trust the reviews!!!!! We were booked to stay at Blue Gum Apartments for 2 nights. We arrived at 4:30pm to find that our apartment was still being “cleaned”. We sat with our children in the car until 5:00pm waiting for the room to be ready. On entry to the property we noticed multiple shopping trolleys and used mattresses. Whilst waiting we witnessed cleaners throwing towels and sheets over third storey balconies onto dirty wet concrete below. There was no care given whatsoever! I believe we were quite patient considering checkin was 2pm. Once finished we had to step over towels and rubbish to enter the building. The room was basic. No bedside lamps, no artworks on the walls. Filthy! Our children even decided to put their socks back on after their shower. The bedspreads were dirty, the vanity is well beyond needing replacing, the shower was mouldy and there was not even a soap holder. The balconies and windows were putrid! It was just plain disgusting. We are so disappointed, as we have stayed with Newcastle Executive Apartments on multiple occasions at their properties in Charlestown, Hamilton and Wallsend, which were all excellent locations and we couldn’t fault them. We decided to leave after one night because to be honest we was appalled and disgusted with this property. We didn’t feel safe at all. It’s been a week and I still haven’t received any communication from the manager even after sending email and text message. Appalling!!!!!!!!!
Stayed 2 nights in Jul 2022

4/10 Poor

Matthew

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 5 nights in Jul 2022

2/10 Terrible

David

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Good TV. Overall dirty and in a poor state of repair. Lacking kitchen utensils and crockery, very noisy, less than friendly neighbours.
Stayed 4 nights in Jun 2022

6/10 Okay

Rahmat

Stayed 1 night in Jun 2022

2/10 Terrible

Elizabeth

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Just appalling, tv remote didn’t work, air con not up to scratch, dirty
Stayed 2 nights in Jun 2022

2/10 Terrible

Barbara

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
This unit we stayed in smelt of cigarette the minute you walked in.Dust and mould and stains on the walls . The air con filter was filthy.Disgusting.I ended up with a severe sinus infection and had to leave and go home.No blankets,no bath mat or hand towel.One of the coffee cups had a crack that the water just oozed out How no one has even maintained or monitored these premises is criminal.The fire hose was off the wall and used to prop open the door from the next building.Power point hanging off the wall with wires exposed.I have rung and sent and email complaining and asked to be reinbursed.No reply.Il be contacting fair trading with all the pictures I took.
Stayed 3 nights in Jun 2022

2/10 Terrible

Michelle

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This property was terrible. Certainly does not deserve the 3.3 star rating as listed. It was grimy, pillows were so stained we could not use them. The surfaces were sticky and not wiped. Bathroom had damaged cupboards, shower door did not stay closed, heating did not work. No glasses and only 2 mugs. Very expensive for what is on offer.
Stayed 1 night in Jun 2022

2/10 Terrible

Darren

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The property was not Clem with mold in the shower.s. The air conditioning remotes were missing ! The beds were crap and even problems with turning the taps on and off Don’t stay here!!!!!
Stayed 3 nights in May 2022

2/10 Terrible

Peter

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
the place was so bad that we left after only ! night of our stay there. I contacted Newcastle Executive Apartments and the person on reception was very good, he gave me his managers email so I could let them know what was happening at their complex. I wrote an extensive email but after a week have not heard anything back from the manager.Very disappointed, would not recommend
Stayed 2 nights in Apr 2022

2/10 Terrible

Jason

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 5 nights in Apr 2022

2/10 Terrible

Ilavarasi

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The worst property I have ever stayed in my life.The photos advertised in Expedia are extremely opposite to the reality. This property is a scam in many ways. Our family including a child and elderly parents were shocked with the 3 bedroom unit that was mouldy, musty, smelled of cigars, disgusting carpets and uncleaned property including an unflushed and sewage blocked toilet. Their poor management and literally no sense of customer service tops these! We checked out of this property in an hour, scared of a potential lung infection inhaling all the disgusting dust and dirt and I am still working with their management to get my refund for this booking (not very responsive at this stage). Expedia should get this property out of their listing , else their brand reputation is at stake.
Stayed 1 night in Apr 2022

2/10 Terrible

Prarthana

Travelled with family and small children
Disliked: Cleanliness
We were moved to Cardiff executive apartments. That was ok. But the Cardiff apartment condition was horrible, it was super dirty, and everything was dirty. The previous occupants left dirty staff on the sofa, inside the fridge, inside the built-in robes, the gas burners were super dirty. The shower area was dirty too. The apartment is very modern BUT in terms of maintenance, it was pathetic. The toaster was so dirty that I could not use it. There was only one bowl in the kitchen. It looks like the floors were not moped for months!!! We had to keep our shoes on all the time. The backyard was full of dirty staff. I suggest the property owner to clean the house properly before giving it to someone. That's my request.
Stayed 3 nights in Apr 2022

2/10 Terrible

kim

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Have never reviewed before but this was the worst place I have ever stayed. Filthy floors, walls, towels & carpets. Beds lumpy and almost unsleepable. No doors on wardrobe and no coat hangers. Half vertical blinds missing so had outside light shining in all night. The only thing this property had going for it was it’s position. Do yourself a favour and stay somewhere else
Stayed 2 nights in Apr 2022

2/10 Terrible

Susan

Disliked: Cleanliness, amenities, property conditions & facilities
WOTIF- WHY ARE YOU ASSOCIATING WITH THIS DUMP? No entry details provided - highly lacking communication - I had to chase them for entry details and didn't get them until 3 pm (they advertise 2pm check in). Greeted by a broken security door. Absolutely disgusting filthy apartment Its in a department of housing estate Smelt like vomit On Saturday night the local foul mouthed houso skateboard gang congregate outside the bedroom window until 4am Cigarette butts left in bin Crockery and cutlery and cupboard all have food stuck on them Human faeces on the bedroom wall (and handprints) All window blinds are broken No fly screens Bathroom vanity is rotting AVOID AVOID AVOID Read all the other reviews.. this has been the case since atleast 2016
Stayed 2 nights in Apr 2022

4/10 Poor

Allieca, Doonan

Travelled with family
Disliked: Cleanliness, amenities
The quilt on the main bed was dirty, there was food on the floor under the beds (could be seen by just standing in the room). We killed 3 cockroaches. Very dirty hand and face prints on the door. No iron. It’s a very basic unit, which is fine, the price was good but it was no where near clean enough. Security could be better as well.
Stayed 2 nights in Apr 2022

6/10 Okay

Ruth

Travelled with family
Liked: Cleanliness, amenities
I didn't receive check in details until after arrival and had to contact to get them. Arrived 2 hours after allowed check in time, and the location still wasn't ready. Had to wait another hour after arrival to gain entry. Furniture dumped on nature strip, rubbish around precinct. Microwave didn't work, however was replaced 7pm that evening. One set of batteries between two remotes (A/C and TV).....
Stayed 3 nights in Feb 2022

2/10 Terrible

Melissa

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Feb 2022

2/10 Terrible

Peter

Business traveller
Disliked: Cleanliness, room comfort
Got me once, but it wont happen again!
I was meant to stay at Bluegum, but on arrival there was no one available for check in. On calling, I was advised i had been moved to apartments around the corner. That was fine! I drove there, checked in which was ordinary to say the least (3 people talking to each other about not much and then "You right".....). Once in my unit, no fly screens on any windows and air-con did not work so was quite warm in the unit. Fly screen on front door has obviously been attacked by thieves at some stage with holes all around the locks, hence couldn't leave that open either. Just generally pretty dirty and dusty in the unit with very ordinary service from all aspects. Anyways, life goes on and at least i now know where not to stay when i visit again. Forgot to mention, i was also charged an extra $17 at the new property for the privilege of being moved!
Stayed 1 night in Feb 2022

6/10 Okay

Cheryl

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The apartments are in a great location. They have been recently painted and were clean and tidy inside. The area around the apartments is dirty with rubbish in the garden beds and broken furniture out the front of the apartment. Overall we had a pleasant stay.
Stayed 2 nights in Feb 2022

4/10 Poor

Leah

Travelled with family, Business traveller
Disliked: Cleanliness, property conditions & facilities
Terrible traffic noise and in serious need of maintenance.
Stayed 1 night in Feb 2022

4/10 Poor

Sarah

Travelled with family
Disliked: Cleanliness, amenities
I booked at the bluegum as I needed to be close to my nephews house but when I went to check in they had changed me to the grounds of Callaghan which is 10 minutes in the other direction. The grounds of Callaghan was not pleasant. Modern enough but noisy uni students and didn’t feel *clean*
Stayed 1 night in Jan 2022

4/10 Poor

Robbie

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Pro: Close to shopping centre Cons: Dirty wall, Dirty Balcony, Sticky kitchen table, Dirty linen, Spider webs Spider in the room. Poor maintenance_Blocked drain in the shower, damaged bathroom, room door wardrobe, Air Con need to be switched on manually, AC and TV remote not working. Cigarette smell in the foyer area. This place need a lot of attention, bit hard to communicate with the staff, Take several calls on check in day to get the door code, finally got the code by 6pm. Cant be bother to call them to mention all above cons. Not reccomended.
Stayed 2 nights in Jan 2022

8/10 Good

Samantha

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Upon arrival at the property there was a lot of busted and broken furniture beside the driveway. 3 lounge suites, chairs, tables, stools and other such items. I parked outside the property and waited till 2pm for our “checkin instructions”. I called at 2 and was told that the code would be sent via SMS. After 5 minutes I called again. Was told that the code wasn’t working and that I’d have to wait and they’d get back to me. After 45 minutes I called again, got a different person who just read the code to me over the phone. After finding our apartment we discovered that our parking spot was being used and we had to try and find somewhere else to park. There are ‘signed’ spots for each unit but there’s no assigned parking so we often had to walk a distance from the car to the unit. The outside area and entry to the unit was confronting. The garden was full of someone’s clothing and sheets, there were trolleys full of concrete thrown over a railing into a garden, and kids toys everywhere. Once you get past the front door of the apartment, it’s like a small oasis. The apartment is well set out with comfortable and practical furniture. The fridge is large and the water pressure is fantastic. At first glance the apartment appears to be well stocked, but we noticed a few things that were missing, like the kitchen sink plug, and a few broken things, like the laundry door and the patio door. Otherwise this property is fantastic. It’s conveniently located too.
Stayed 3 nights in Jan 2022

4/10 Poor

Jeff

Travelled with family
The front door lock didnt lock so couldnt leave anything in room while we were out. Lock did get replaced after 2 days. The property is next to a main road so it is noisy. There was a pile of old furniture and rubbish next to driveway. The permanent residents are noisy. Wont stay here again.
Stayed 4 nights in Jan 2022

10/10 Excellent

Mansoor

Travelled with family
Liked: Cleanliness, room comfort
we booked 3 bedroom but we only got two bedroom apartment.
Stayed 2 nights in Jan 2022

6/10 Okay

Verified traveller

Travelled with family
Stayed 1 night in Jan 2022

2/10 Terrible

Nader Shoukat

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
V bad lack of commnuication never ever recommend
Stayed 1 night in Dec 2021

2/10 Terrible

Monique

Disliked: Cleanliness
Stayed 4 nights in Dec 2021

8/10 Good

Charice

Travelled with family and small children
Liked: Cleanliness
Poor communication. We booked Blue Gum Apartments but was moved to Jesmond Executive Villas without prior notice. Only found out on check in. There is limited parking on the villa, first come first served. Unit given to us was on 2nd floor so challenging with little kids and carrying in/out of luggages. Other than these overall the property was nice, well maintained, spacious and has some basic cooking and dining stuff.
Stayed 1 night in Dec 2021

2/10 Terrible

Cruz

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The property is not safe for any families, part of wardrobe fell of hurt our baby. Tradies left many cigarettes butts and when the plumber fixing the water system during our stay, he came with lighting cigarette and screaming saying bad words at us for calling them fix the water problem. The Manager and admins hard to communicate very angry attitudes. There are also drunk people around the building, not recommend for any family with kids.
Stayed 2 nights in Dec 2021

2/10 Terrible

Steven

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Do not stay at this place. It was dirty throughout. Looked like there had been a party there the night before as there was party paraphernalia left in the cupboards and on the floor. It looked like there was with only a 5 minute clean up and drawing all over the walls. As it was during Covid we were not game to use and eat off anything in the kitchen. We booked a 3 bedroom and only received a 2 bedroom, only being told when we phone for entry detailed. The manager (Tony I think) tried to blame others for not telling me. After multiple contacts the refund of the difference in the rooms never happened. He now does not reply to any contact. The sofa bed in the apartment was broken and not able to be slept-ed on. A new one that was promised never arrived and my son had to source alternative accommodation. It was a very dodgy place and i'm pretty sure drug deals were taking place out the front of our apartment. This was the worst 3 days of accommodation that we have ever experienced and we have stayed in home-stays in Vietnam. Just don't do it.
Stayed 3 nights in Dec 2021

6/10 Okay

Barbara

Travelled with partner
Liked: Amenities, property conditions & facilities
I was relocated to their other property Jesmond Executive Villas but was not informed beforehand. No email sent to let me know. The apartment No:41 was right beside the main Newcastle Road and traffic was busy overnight with emergency vehicles sirens sounding. I would not wish to stay that close again to main road. Otherwise the apartment was fine and spacious.
Stayed 2 nights in Nov 2021