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Reviews of Best Western Plus Apollo International Hotel

4.5 out of 5
Best Western Plus Apollo International Hotel
290 Pacific Hwy, Charlestown, NSW

Reviews

9.0

Wonderful

Rating 10 - Excellent. 609 out of 1000 reviews" "
Rating 8 - Good. 300 out of 1000 reviews" "
Rating 6 - Okay. 50 out of 1000 reviews" "
Rating 4 - Poor. 25 out of 1000 reviews" "
Rating 2 - Terrible. 16 out of 1000 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

JASON

Liked: Staff & service
Disliked: Cleanliness
Property was good but didn’t get housekeeping for the whole stay. The first day I was out all day then came back 2pm and room not cleaned. Called reception to see if I had to do anything and they confirmed no. The second day I left the room around 11am and specifically called reception to have housekeeping come as I was leaving. I had a do not disturb sign till 11am which is why I called. Reception said they would send someone up and when I got back that night nothing happened again.
Stayed 3 nights in Apr 2024
Response from Maree - Sales & Marketing on 16 Apr 2024
Dear Jason, We sincerely apologise for the oversight from our housekeeping team. Following your feedback, I have personally addressed the situation with our front office manager, who communicated your request to the housekeeping team. Regrettably, there seems to have been a breakdown in communication.We recognise the importance of ensuring comfort and convenience for all our guests during their stay, and we deeply regret any disappointment caused by our shortfall in meeting your expectations. While we acknowledge that this lapse on our part is inexcusable, please know that fresh towels and other toiletries are readily available at our reception desk, which operates around the clock.We truly appreciate your understanding and patience in this matter, your feedback is invaluable to us and it will be used as we strive to continually improve our services. With warm regards,

8/10 Good

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Richard on 4 Apr 2024
Thank you for your review. We look forward to welcoming you back soon.

10/10 Excellent

Tonia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Maree - Sales & Marketing on 25 Mar 2024
Hi Tonia, thank you so much for your feedback. We look forward to your next stay with us. With warm regards,

10/10 Excellent

Wayne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were overnighting in the area and were very pleased with our accommodations . Dinning room was up scale and pricy but food was excellent!
Stayed 1 night in Mar 2024
Response from Maree - Sales & Marketing on 25 Mar 2024
Dear Wayne, thank you for your feedback. We're thrilled you enjoyed your stay. We believe our food is very competitively priced for the portions sizes and quality from our award winning restaurant. We hope to welcome you again. With warm regards

10/10 Excellent

Tonia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Richard on 26 Mar 2024
Thank you for your review. We look forward to welcoming you back soon.

10/10 Excellent

Kimberley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Richard on 19 Mar 2024
Thank you for your review. We look forward to welcoming you back soon.

10/10 Excellent

Andrea

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, nice room, easy stay.
Stayed 1 night in Mar 2024
Response from Maree - Sales & Marketing on 17 Mar 2024
Dear Andrea, Thank you for the post stay score and kind feedback. We hope to welcome you again soon. Warm regards,

10/10 Excellent

Austin

Stayed 2 nights in Mar 2024
Response from Richard on 3 Apr 2024
Thank you for your review. We look forward to welcoming you back soon.

10/10 Excellent

Tim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good quality hotel
Stayed 1 night in Mar 2024
Response from Maree - Sales & Marketing on 12 Mar 2024
Dear Tim,Thank you for your perfect score. We appreciate your feedback and your business and hope to welcome you again soon. Warm regards,

8/10 Good

Ewa

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Helpful, nice staff. Good location.
Stayed 3 nights in Feb 2024
Response from Richard on 7 Mar 2024
Thank you for your review. We look forward to welcoming you back soon.

8/10 Good

Cynthia

Stayed 2 nights in Mar 2024
Response from Richard on 25 Mar 2024
Thank you for your review. We look forward to welcoming you back soon.

8/10 Good

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 4 nights in Feb 2024
Response from Richard on 20 Feb 2024
Thank you for your review. We look forward to welcoming you back soon.

8/10 Good

Clinton

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Richard on 8 Feb 2024
Thank you for your review. We look forward to welcoming you back soon.

8/10 Good

Anthony

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Bit remote for dining places
Stayed 1 night in Jan 2024
Response from Richard on 4 Feb 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Kieran

Liked: Staff & service
Cleanliness and facilities e.g. Bedding and towels. However, the staff were amazing.
Stayed 2 nights in Feb 2024
Response from Richard on 4 Feb 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable bed
Stayed 1 night in Jan 2024
Response from Richard on 1 Feb 2024
Thank you for your review. We look forward to welcoming you back soon.

10/10 Excellent

Steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always clean and tidy, easy parking. Will stay again.
Stayed 1 night in Jan 2024
Response from Richard on 1 Feb 2024
Thank you for your review. We look forward to welcoming you back soon.

8/10 Good

Faraz

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay. Definitely recommended to others.
Stayed 1 night in Jan 2024
Response from Richard on 28 Jan 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Kathy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time to visit, nice place to stay, staff was friendly and helpful.
Stayed 2 nights in Jan 2024
Response from Richard on 28 Jan 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Dominic

Liked: Cleanliness, staff & service, property conditions & facilities
Nothing to complain about.
Stayed 1 night in Jan 2024
Response from Maree - Sales & Marketing on 25 Jan 2024
Dear Dominic, Thank you for your feedback. We are pleased to see that your stay was positive and hope to welcome you again soon. Warm regards,

10/10 Excellent

Souzan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff. Best Western plus apollo is a nice hotel with beautiful views. 😍
Stayed 3 nights in Jan 2024
Response from Richard on 24 Jan 2024
Thank you for review. We look forward to welcoming you back soon.

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Maree - Sales & Marketing on 24 Jan 2024
Dear Anna, We are pleased you had a wonderful experience during your stay and hope to welcome you again. Warm regards,

10/10 Excellent

Abdul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2024
Response from Richard on 21 Jan 2024
Thank you for your review. we look forward to welcoming you back soon.

10/10 Excellent

Laura, Auburn

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff at the reception when checking in, nice room to stay
Stayed 1 night in Jan 2024
Response from Maree - Sales & Marketing on 22 Jan 2024
Dear Laura, Thank you for the kind words about our friendly staff and generous rooms. We are so pleased to heart that your stay with us was a 5/5 experience! Warm regards,

10/10 Excellent

Kosta

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jan 2024
Response from Maree - Sales & Marketing on 19 Jan 2024
Dear Kosta, We are so pleased your stay with us was a 10 our of 10! We hope to welcome you again soon. Warm regards,

6/10 Okay

Adam

Stayed 2 nights in Jan 2024
Response from Richard on 21 Jan 2024
Thank you for your review. we look forward to welcoming you back soon.

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Richard on 18 Jan 2024
Thank you for your review. We look forward to welcoming you back soon.

10/10 Excellent

millie

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Richard on 18 Jan 2024
Thank you for your review. We look forward to welcoming you back soon.

10/10 Excellent

Shannon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024
Response from Richard on 17 Jan 2024
Thank you for your review. We look forward to welcoming you back soon.

10/10 Excellent

Michael

Travelled with family
Liked: Amenities
Great service and great size room
Stayed 1 night in Jan 2024
Response from Richard on 15 Jan 2024
Thank you for your review. We look forward to welcoming you back soon.

6/10 Okay

david

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Richard on 15 Jan 2024
Thank you for your review. We look forward to welcoming you back soon.

10/10 Excellent

Andrew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Richard on 10 Jan 2024
Thank you for your review. We look forward to welcoming you back soon.

8/10 Good

Penelope

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious room with all cons. Would def stay again.
Stayed 2 nights in Jan 2024
Response from Richard on 8 Jan 2024
Thank you for your review. We look forward to welcoming you back soon.

10/10 Excellent

Stevana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy quick and efficient customer service with check-in and check-out.
Stayed 2 nights in Dec 2023
Response from Richard on 8 Jan 2024
Thank you for your review. We look forward to welcoming you back soon.

10/10 Excellent

Hui

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The bathroom in the room was not cleaned, there were marks on the countertop, there were hairs in the bathtub, and there were long hairs on the towels. Because we arrived very late, they couldn't change our room. Very bad experience.
Stayed 1 night in Jan 2024
Response from Richard on 9 Jan 2024
Thank you for your review. Please accept my sincere apology for not having the bathroom cleaned prior to your arrival. We look forward to welcoming you back soon.

2/10 Terrible

Anthony

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked a room with a King Bed however we got a room with two worn out single bed joined with a Velcro strip. The room was worn out dirty walls with huge burn marks in the carpets. It was really POOR quality despite having a high rating. The room we were in there were parties outside of our window with drunk guests screaming and swearing till Midnight. We went for breakfast in the restaurant. We ordered it took a long time to come and when it did it was really not good. There were 5 - 6 people in the restaurant so it wasn’t busy. On check out I was not asked about my stay so I provided the feedback above the gentleman at reception really did want to know. He did know there was a party outside of our room so offered me a refund for the poor breakfast. ( I did not take the refund I paid in full). I asked about the bed he said we can change the beds to join to singles and call it a King. They charge a premium for this and you could not sleep on it. I could have stayed in a local pub and had a better experience. I travel a lot and stay in all kinds of places I can say after staying at the APOLLO THIS HOTEL WAS SHOCKING.
Response from Maree - Sales & Marketing on 16 Jan 2024
Dear Anthony,We regret to learn that your experience with us fell short of your expectations during your recent stay. The practice of combining beds to form a king-sized bed is standard in hotels, offering diverse sleeping arrangements to cater to varying guest preferences. While we do provide standalone king beds, they were not available in the specific room you booked, as indicated in the room description that highlighted the option for either a king or twin setup.We acknowledge the inconvenience caused by the noise from a function held during your visit. Despite our stringent policies regarding music and noise curfews, placing guests away from such events becomes challenging when the hotel reaches full occupancy.In our effort to address your concerns, we attempted to refund you for the breakfast, as guest satisfaction is a top priority for us. However, we respect your decision to decline the offer.While the majority of our guests enjoy a delightful stay with us, as reflected in our positive scores and hotel rating, we understand that your experience did not align with your expectations. We sincerely apologise for any disappointment and appreciate your feedback.Warm regards

10/10 Excellent

Li

Stayed 1 night in Dec 2023
Response from Richard on 8 Jan 2024
Thank you for your review. We look forward to welcoming you back soon.

8/10 Good

Greg

Stayed 1 night in Dec 2023
Response from Maree - Sales & Marketing on 8 Jan 2024
Dear Greg, Thank you for choosing the Apollo International. We hope to welcome you again soon.

10/10 Excellent

Mark Anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Maree - Sales & Marketing on 8 Jan 2024
Dear Mark,Thank you for your feedback. We hope to welcome you again soon.

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
Stayed 1 night in Dec 2023
Response from Richard on 31 Dec 2023
Thank you for your review. We look forward to welcoming you back soon.

10/10 Excellent

Jessie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Richard on 30 Dec 2023
Thank you for your review. We look forward to welcoming you back soon.

10/10 Excellent

Mel

Stayed 2 nights in Dec 2023
Response from Richard on 17 Jan 2024
Thank you for your review. We look forward to welcoming you back soon.

10/10 Excellent

Cecilia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Richard on 27 Dec 2023
Thank you for your review. We look forward to welcoming you back soon.

10/10 Excellent

Rob

Liked: Cleanliness, property conditions & facilities
Very clean and very comfortable bed
Stayed 1 night in Dec 2023
Response from Richard on 26 Dec 2023
Thank you for your review. We look forward to welcoming you back soon.

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
Everything the food also was delicious.
Stayed 3 nights in Dec 2023
Response from Richard on 23 Dec 2023
Thank you for your review. We look forward to welcoming you back soon.

8/10 Good

Victoria

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Maree - Sales & Marketing on 22 Dec 2023
Hi Vitoria, Thank you for your post stay feedback. We're pleased your stay was enjoyable and look forward to your next visit.

10/10 Excellent

Jenni

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We love staying here . The rooms are huge and very clean. Beds very comfortable.Staff amazing and very helpful.
Stayed 4 nights in Dec 2023
Response from Richard on 19 Dec 2023
Thank you for your review. We look forward to welcoming you back soon.

10/10 Excellent

Rohit

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Richard on 19 Dec 2023
Thank you for your review. We look forward to welcoming you back soon.

8/10 Good

Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Maree - Sales & Marketing on 18 Dec 2023
Dear Daniel, Thank you for your feedback. We hope you will stay with us again soon. Warm regards,

10/10 Excellent

Elizabeth

Stayed 1 night in Dec 2023
Response from Richard on 7 Jan 2024
Thank you for your review. We look forward to welcoming you back soon.