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Reviews of New York Marriott Downtown

4 out of 5
New York Marriott Downtown
85 West St, New York, NY

Reviews

9.0

Wonderful

Rating 10 - Excellent. 671 out of 1000 reviews" "
Rating 8 - Good. 201 out of 1000 reviews" "
Rating 6 - Okay. 62 out of 1000 reviews" "
Rating 4 - Poor. 32 out of 1000 reviews" "
Rating 2 - Terrible. 34 out of 1000 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Shanta

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel stay was very pleasant. Walking distant is 5 minutes from the World Trade Center and 9/11 Memorial. There are shopping areas around that are 8-11 mins walking.
Stayed 3 nights in Apr 2024
Response from Sr. Room Operations Manager on 11 Apr 2024
Dear Shanta, Thank you for your excellent review of New York Marriott Downtown and for pointing out our convenient access to many great attractions and shopping in our exciting city. We are delighted you enjoyed your time with us and look forward to welcoming you back for another stay. We are pleased that you left with some great memories to share with friends and family about your time here in New York City!Best Regards,James Hatzidoukas,Sr. Room Operations Manager

10/10 Excellent

Piotr

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
great place close to one world. very happy with everything
Stayed 2 nights in Mar 2024
Response from Sr. Room Operations Manager on 2 Apr 2024
Dear Piotr, Thank you for a wonderful review of New York Marriott Downtown. It is great to know you enjoyed your time here and that we exceeded your expectations. We truly appreciate your kind words and hope you left with some great memories to share with friends and family about your time here in New York City. We look forward to your next visit. Best Regards,James HatzidoukasSr. Room Operations Manager

10/10 Excellent

Milagros

Stayed 1 night in Mar 2024

10/10 Excellent

Gus

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024

10/10 Excellent

Vanaviaier

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
LOCATION IS GREAT!!
Stayed 2 nights in Mar 2024

10/10 Excellent

Wildania

Liked: Amenities
Todo fue súper muchas gracias ☺️
Stayed 2 nights in Mar 2024
Response from Sr. Room Operations Manager on 26 Mar 2024
Dear Wildania, We are delighted you enjoyed your stay at New York Marriott Downtown. It is nice to know that we exceeded your expectations with our excellent service, well-appointed accommodations, and convenient location. We hope you will come back whenever your travels bring you to New York City. Best Regards, James Hatzidoukas, Sr. Room Operations Manager

10/10 Excellent

Sonia Tatiana

Stayed 5 nights in Mar 2024
Response from GENERAL MANAGER on 19 Apr 2024
Dear Sonia, We are delighted you enjoyed your stay at New York Marriott Downtown. It is nice to know that we exceeded your expectations, and appreciate your perfect rating. We hope you will come back whenever your travels bring you to New York City.Best Regards,James Hatzidoukas,Sr. Room Operations Manager

2/10 Terrible

matthew

Disliked: Property conditions & facilities
I would of rather slept in my truck
Stayed 1 night in Mar 2024
Response from GENERAL MANAGER on 12 Mar 2024
Dear Matthew, Thank you very much for choosing us and offering your feedback. We apologize for the issues you experienced during your stay and want to express that this is not typical or acceptable of our high standards. We hope to have another opportunity to show you our commitment to exceptional experiences; we wish you all the best with your travels.Best Regards,James Hatzidoukas,Sr. Room Operations Manager

4/10 Poor

Rasheda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Sr. Room Operations Manager on 25 Feb 2024
Dear Rasheda, Thank you for leaving a rating regarding your stay with us. Our staff strives to ensure an exceptional experience for each guest; therefore, we want to extend our sincerest apologies for not meeting these expectations. We are grateful for your patience and hope you will give us another opportunity to show you our attentive hospitality and that we truly value your patronage.Best Regards,James HatzidoukasSr. Room Operations Manager

6/10 Okay

Karla

Liked: Cleanliness, property conditions & facilities
It was good, the only thing I did not like was that breakfast was not included and buffet was $20 and not much to pick, only eggs homemade fries bread… not worth $20
Stayed 1 night in Feb 2024
Response from Sr. Room Operations Manager on 19 Feb 2024
Dear Karla, Thank you for taking the time to review our hotel. We are glad you were satisfied with your overall stay, but we regret not meeting all of our expectations. We value your feedback as we are continually striving to improve our guest experience. We hope to have the opportunity to make sure your next stay is outstanding in every respect.Best Regards,James Hatzidoukas,Sr. Room Operations Manager

10/10 Excellent

Tamie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was fantastic! They let us check in early and even gave us an upgraded room with a view of the One World Trade Center. We will stay there again!
Stayed 1 night in Feb 2024

10/10 Excellent

Sheylla

Stayed 1 night in Jan 2024

10/10 Excellent

Priyanka

Stayed 3 nights in Jan 2024
Response from Sr. Room Operations Manager on 8 Feb 2024
Dear Priyanka, Thank you for being our guest and for the high rating! It is wonderful to learn how much you enjoyed your time at New York Marriott Downtown and that we exceeded all of your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.Best Regards,James HatzidoukasSr. Room Operations Manager

10/10 Excellent

Emelyn

Stayed 1 night in Jan 2024
Response from Sr. Room Operations Manager on 16 Jan 2024
Dear Emelyn, All of us at New York Marriott Downtown appreciate your excellent rating. We are glad you had an enjoyable stay and would love to see you again soon.Best Regards,James HatzidoukasSr. Room Operations Manager

10/10 Excellent

Dwight

Stayed 2 nights in Jan 2024

10/10 Excellent

Marilyne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Pamela

Stayed 1 night in Jan 2024
Response from Sr. Room Operations Manager on 17 Jan 2024
Dear Pamela, Thank you for the nice rating. We are thrilled we met your expectations for a great stay at New York Marriott Downtown. We hope to have the pleasure of doing so again on your next visit to the area.Best Regards,James HatzidoukasSr. Room Operations Manager

10/10 Excellent

Linda

Stayed 1 night in Jan 2024
Response from Sr. Room Operations Manager on 15 Jan 2024
Dear Linda, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at New York Marriott Downtown. We look forward to your return and wish you all the best with your future travels.Best Regards,James HatzidoukasSr. Room Operations Manager

10/10 Excellent

Laura

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel! Amazing location and service was top notch.
Stayed 3 nights in Dec 2023
Response from GENERAL MANAGER on 9 Jan 2024
Dear Laura, We are delighted you enjoyed your stay at New York Marriott Downtown. It is nice to know that we exceeded your expectations with our excellent service and convenient location. We hope you will come back whenever your travels bring you to the city.Best Regards,James Hatzidoukas,Sr. Room Operations Manager

8/10 Good

Greg

Stayed 1 night in Dec 2023

10/10 Excellent

Rita

Stayed 1 night in Dec 2023
Response from Sr. Room Operations Manager on 2 Feb 2024
Dear Rita, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at New York Marriott Downtown. We look forward to your return and wish you all the best with your future travels.Best Regards,James HatzidoukasSr. Room Operations Manager

6/10 Okay

Ivelisse

Stayed 2 nights in Dec 2023
Response from Sr. Room Operations Manager on 17 Jan 2024
Dear Ivelisse, Thank you for sharing your rating with us. We are disappointed that you did not get to enjoy the exceptional experience that we are known for providing. We hope you will give us another opportunity to gain your trust in the future.Best Regards,James HatzidoukasSr. Room Operations Manager

10/10 Excellent

Besim

Travelled with family
Liked: Cleanliness, amenities
Stayed 2 nights in Dec 2023
Response from Sr. Room Operations Manager on 26 Dec 2023
Dear Besim, Thank you for choosing New York Marriott Downtown and for the excellent rating. Wishing you a Happy Holidays and a Joyous New Year! We are pleased to know that you enjoyed our convenient location and well-maintained accommodations. We look forward to welcoming you back soon.Best Regards,James HatzidoukasSr. Room Operations Manager

10/10 Excellent

Michelle Beth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Sr. Room Operations Manager on 22 Dec 2023
Dear Ms. Beth, Thank you for choosing New York Marriott Downtown. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. We hope you left with some great memories to share with friends and family about your time here in New York City. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Best Regards,James HatzidoukasSr. Room Operations Manager

10/10 Excellent

Zeenarose

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accommodating and kind staff
Stayed 2 nights in Dec 2023

10/10 Excellent

Hayllison, Woburn

Stayed 1 night in Dec 2023

8/10 Good

Jeanny

Stayed 1 night in Dec 2023
Response from Sr. Room Operations Manager on 6 Jan 2024
Dear Jeanny, Thank you for choosing New York Marriott Downtown. It is wonderful to read that we exceeded all of your expectations. We loved having you as our guest and hope to have the opportunity to welcome you back on a future visit.Best Regards,James HatzidoukasSr. Room Operations Manager

10/10 Excellent

Jennifer

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, with a good breakfast and a great view of the Hudson from our room. It was very quiet in the room. We enjoyed our stay.
Stayed 2 nights in Dec 2023

8/10 Good

Irfan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location. Friendly staff. Suprised that no bath gowns or slippers were supplied.
Stayed 3 nights in Dec 2023

8/10 Good

Desir'e

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Sr. Rooms Operations Manager on 12 Dec 2023
Dear Desir'e, Thank you for choosing to stay with us and for leaving a positive rating. We're delighted to know that you had a great experience here at New York Marriott Downtown. We look forward to welcoming you back on your next visit.Best Regards,James HatzidoukasSr. Room Operations Manager

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location location location. Check in was smooth, staff always courteous and helpful. Restaurant Does serve best hamburgers and cold beer
Stayed 2 nights in Nov 2023

10/10 Excellent

phillip

Liked: Cleanliness, staff & service, property conditions & facilities
Limited fining
Stayed 1 night in Dec 2023

10/10 Excellent

Hiroe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and friendly
Stayed 1 night in Dec 2023
Response from Sr. Room Operations Manager on 5 Dec 2023
Dear Hiroe, Thank you for the generous review of New York Marriott Downtown. We strive to provide every guest with a memorable and rejuvenating stay; we appreciate you recognizing our efforts! It is great to know how much you enjoyed our spotless rooms and our associates. Thank you again for being our guest, and we hope you left with some great memories to share with friends and family about your time here in New York City.Best Regards,James HatzidoukasSr. Room Operations Manager

10/10 Excellent

Jessica

Stayed 2 nights in Nov 2023
Response from Sr. Room Operations Manager on 17 Dec 2023
Dear Jessica, We are thrilled you had an excellent stay at New York Marriott Downtown, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Best Regards,James Hatzidoukas

10/10 Excellent

Amneris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Nov 2023
Response from Sr. Room Operations Manager on 29 Nov 2023
Dear Amneris, We are delighted you enjoyed your stay at New York Marriott Downtown. It is nice to know that we exceeded your expectations with our excellent service, well-appointed accommodations, and convenient location. We hope you will come back whenever your travels bring you to New York City.Best Regards,James HatzidoukasSr. Room Operations Manager

10/10 Excellent

Martin, Quebec

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super friendly and helpful. Would definitely come back!
Stayed 2 nights in Nov 2023

10/10 Excellent

Kathleen

Stayed 2 nights in Nov 2023

8/10 Good

Timothy

Travelled with partner
Very nice
Stayed 1 night in Oct 2023
Response from General Manager on 28 Oct 2023
Dear Timothy, Thank you for staying at New York Marriott Downtown and for your kind rating. We could not be happier that you were impressed with our service, accommodations, and amenities. It was our pleasure to host your visit, and we look forward to your return.Best Regards, Patricia FrancoGeneral Manager

8/10 Good

Ilda

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay! Comfy and convenient.
Stayed 3 nights in Sep 2023
Response from General Manager on 7 Nov 2023
Dear Ilda, We are thrilled you had an excellent stay at New York Marriott Downtown, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Best Regards, Patricia FrancoGeneral Manager

10/10 Excellent

Jackie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from General Manager on 2 Oct 2023
Dear Jackie, Thank you for the five-star rating. We are delighted you enjoyed your stay at New York Marriott Downtown. It is nice to know that we exceeded your expectations, and we hope you will come back whenever your travels bring you to New York City.Best Regards, Patricia Franco,General Manager

10/10 Excellent

Keri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed for a conference. Easy walking to many places- food, shopping, 911 memorial.
Stayed 2 nights in Sep 2023
Response from General Manager on 21 Sept 2023
Dear Keri, Thank you for the lovely feedback while in our city for the conference. We are glad our location was convenient to everything you wanted to do on this visit. We appreciate your business and look forward to seeing you at New York Marriott Downtown again soon. Best Regards, Patricia Franco,General Manager

8/10 Good

Hala, Titusville

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Definitely a great location and place to stay with family.
Stayed 1 night in Sep 2023
Response from General Manager on 5 Sept 2023
Dear Hala, Thank you for such a wonderful review of New York Marriott Downtown. It is great to know you enjoyed our location and that you found us a perfect place to stay with family. We want to provide everything you need for a satisfying stay or family vacation, and we are glad we exceeded your expectations. We truly appreciate your kind words, and we hope you left with some great memories to share with friends and family about your time here in New York City. Please visit us again soon.Best Regards, Patricia Franco,General Manager

10/10 Excellent

Alisa

Stayed 1 night in Sep 2023
Response from General Manager on 4 Sept 2023
Dear Alisa, It was a pleasure receiving your fantastic rating for New York Marriott Downtown. Your feedback is the best performance measure we have, and we appreciate you letting us know we are succeeding. Thank you for being our guest; we look forward to your next visit.Best Regards, Patricia Franco,General Manager

2/10 Terrible

Susan

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
So disappointed.
For a Marriott corporation who i worked for i am shocked how your customer service has failed. Its not about the money but it is about customer service which the Marriott downtown NYC is lacking. Reevaluate yiur staff Bill Marriott and stand up for your name.
Stayed 1 night in Aug 2023
Response from General Manager on 3 Sept 2023
Dear Susan, Thank you for your review of our hotel. We hope you will accept our deepest apologies for the level of service you received from one of our staff. We take our guest comments seriously, as they will help us enhance the experience for future guests. We hope to have another opportunity to show you this was an isolated incident. Best Regards, Patricia Franco,General Manager

10/10 Excellent

Victor

Stayed 3 nights in Aug 2023
Response from General Manager on 8 Sept 2023
Dear Victor, Thank you for being our guest. We are delighted you enjoyed your stay at New York Marriott Downtown. It is nice to know that we exceeded your expectations with and appreciate your high rating. We hope you will come back whenever your travels bring you to New York City.Best Regards, Patricia Franco,General Manager

10/10 Excellent

Ashraf

Stayed 2 nights in Jul 2023
Response from General Manager on 24 Aug 2023
Dear Ashraf, Thank you for rating your experience at the New York Marriott Downtown. It is always our goal to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you return to the area.Best Regards, Patricia FrancoGeneral Manager

6/10 Okay

Heather

Stayed 2 nights in Jul 2023
Response from General Manager on 19 Aug 2023
Dear Heather, Thank you for staying with us and taking the time to share your rating. Our goal is to maintain the highest standards, and we apologize if we fell short of this. We hope to have the opportunity to make your next stay perfect in every respect.Best Regards, Patricia FrancoGeneral Manager

4/10 Poor

Ashwin

Disliked: Staff & service, property conditions & facilities
I had paid for bed and breakfast in 5 star hotel rating. The staff at breakfast were rude and said that my breakfast is only item per person from breakfast menu and since I had paid for two people therefore I was only able to have two items only and get charged for other items. This if you have orange juice and coffee or toast that’s your two items done. Never experienced this type of service in 5 star hotel.
Stayed 5 nights in Jul 2023
Response from General Manager on 18 July 2023
Dear Ashwin, Thank you for taking the time to share your review. Please accept our apologies for the concern you had during breakfast. We appreciate you bringing this to our attention. Your feedback and also your patience in this matter are much appreciated. We will share your message appropriately as we are committed to enhancing our services on all levels.Best Regards, David Sharkey, General Manager

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2023
Response from General Manager on 14 July 2023
Dear Mark,It was a pleasure receiving your fantastic rating for New York Marriott Downtown. Your feedback is the best performance measure we have, and we appreciate you letting us know we are succeeding. Thank you for being our guest; we look forward to your next visit.Best Regards, David Sharkey General Manager

10/10 Excellent

Arnold

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from General Manager on 29 July 2023
Dear Arnold,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you at New York Marriott Downtown, and we look forward to welcoming you again soon.Best Regards, David Sharkey General Manager