Suite, 1 King Bed (Freedom Tower View)

Reviews of Hotel Indigo Lower East Side New York, an IHG Hotel

4.5 out of 5

Reviews

8.0

Very good

Rating 10 - Excellent. 473 out of 1003 reviews" "
Rating 8 - Good. 250 out of 1003 reviews" "
Rating 6 - Okay. 139 out of 1003 reviews" "
Rating 4 - Poor. 71 out of 1003 reviews" "
Rating 2 - Terrible. 70 out of 1003 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Yetta

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 2 nights in Mar 2024

10/10 Excellent

King Emmanuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great! Very accommodating and great location specially really close to Katz's some subway platforms
Stayed 3 nights in Mar 2024
Response from MP on 26 Mar 2024
Dear King Emmanuel,Thank you for taking the time to rate and review your recent stay with us. We are delighted you enjoyed your stay :)We hope to welcome you back in the near future.Regards,FOM

8/10 Good

JUAN PABLO

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, simple, nice views
Stayed 1 night in Mar 2024
Response from - The Staff at Hotel Indigo - Lower East Side NY on 26 Mar 2024
Dear Juan, Thank you for your feedback! We're glad you appreciated the cleanliness, simplicity, and nice views during your stay. We hope to welcome you back again soon.

10/10 Excellent

Gillian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay! The *only* slight negative was hearing music from the club in the hotel (we were on the 4th floor - a few floors below the bar). It wasn’t super intrusive, and fine for an adult couple, but wouldn’t love it if we had our kids with us. Otherwise it was a wonderful hotel with lovely staff.
Stayed 3 nights in Mar 2024
Response from - The Staff at Hotel Indigo - Lower East Side New on 25 Mar 2024
Dear Gillian, thank you for sharing your feedback! We're delighted to hear that you had a great stay overall. We apologize for any inconvenience caused by the music from the club, and we appreciate your understanding. It's fantastic to know that you found our hotel wonderful with lovely staff. We hope to welcome you back soon for another enjoyable stay!

8/10 Good

Sherri

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, minibar not refilled - even when requested. Great hotel maid- room always cleaned nicely!
Stayed 7 nights in Mar 2024
Response from MP on 18 Mar 2024
Dear Sherri,Thank you for taking the time to rate and review your recent stay with us. The only way we can improve is through feedback from our guests. It seems you enjoyed your stay overall but I will still personally look into the concerns you mentioned. Be Well, Front Office Manager

2/10 Terrible

Ishay

Disliked: Cleanliness, staff & service
Stayed 5 nights in Jan 2024
Response from MP on 18 Mar 2024
Dear Ishay,Thank you for taking the time to rate and review your recent stay with us. I wanted to personally apologize for the inconvenience you encounter during your stay. We hope you give us an opportunity to welcome you back in the near future. I will guarantee you a 5 stars experience. Be well, Hotel Manager

10/10 Excellent

Lori

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We did notice the smell of cigarette and marijuana smoke in our room late at night. I presume this smell came in from one of the outdoor vents. Also our first night (Saturday) was quite noisy with music from the bar above us.
Stayed 6 nights in Mar 2024
Response from MP on 13 Mar 2024
Dear Lori,Thank you for taking the time to rate and review your recent stay with us. The only way we can improve is through feedback from our guests. It seems you enjoyed your stay overall but I will still personally look into the concerns you mentioned. Be Well, Front Office Manager

10/10 Excellent

Miguel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located cordial staff and rooftop bar and
Stayed 2 nights in Mar 2024
Response from MP on 12 Mar 2024
Dear Miguel,Thank you for taking the time to share your positive experience with us!It is truly rewarding to hear that your stay with us was enjoyable and that our team left a lasting impression.We hope to welcome you back in the near future.Regards,FOM

8/10 Good

Harold

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Good front desk staff, good housekeeping. Reasonable rates, good size rooms. Close to many good restaurants, but Ludlow is a very busy street with constant traffic noise. 15th floor has a club which, on weekends, is extremely loud until 3:55 a.m!!! And during the summer, it is noisier. (We made the mistake of staying on the 12th floor!) I may return but only if a lower floor was available.
Stayed 3 nights in Mar 2024
Response from MP on 11 Mar 2024
Dear Harold,Thank you for taking the time to rate and review your recent stay with us. The only way we can improve is through feedback from our guests. It seems you enjoyed your stay overall but I will still personally look into the concerns you mentioned. Be Well, Front Office Manager

10/10 Excellent

Leira

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the place and the attention
Stayed 4 nights in Mar 2024
Response from MP on 12 Mar 2024
Dear Leira,Thank you for taking the time to rate and review your recent stay with us. We are delighted you enjoyed your stay :)We hope to welcome you back in the near future!Regards,FOM

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and everyone is super nice
Stayed 3 nights in Mar 2024
Response from MP on 11 Mar 2024
Dear Amy,Thank you for taking the time to rate and review your recent stay with us. We are delighted you enjoyed your stay with us!We hope to welcome you back in the near future.Regards,FOM

6/10 Okay

Abbie

Travelled with partner
Liked: Cleanliness, amenities
They missed a couple items in the room which they say they will include, we have to call front desk many times to get all the stuff missing. The interior design is mid, the bathroom door and shower door cannot close due to design. We booked a room with balcony, and we are missing the cushion on the balcony chair which we saw everyone else have, and they never send up even we called (maybe because of the some raining days within our stay, but they should follow up with us).
Stayed 4 nights in Mar 2024
Response from MP on 12 Mar 2024
Dear Abbie,Thank you for taking the time to rate and review your recent stay with us.Please accept my sincere apologies, for the issues you have experienced during your stay with us. I understand how crucial it is to have fallen short of meeting your expectations. The only way we can improve is through feedback from our guests so I will personally look into the issues you mentioned and improve upon it. Be well, Front office Manager.

10/10 Excellent

Nanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! Comfy beds. Will return.
Stayed 4 nights in Mar 2024
Response from Front Office manager Marcy on 10 Mar 2024
Thank you for this lovely rating and review. We hope that your trip was more than memorable and to see you back soon!

10/10 Excellent

Jeffrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing experience, awesome service, nice staff.
Stayed 2 nights in Mar 2024
Response from Front Office manager Marcy on 6 Mar 2024
Thank you for this lovely review and rating. We hope to see you again soon.

6/10 Okay

Giovanna

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is well situated and looks great. Room was comfortable and the bathroom was huge by NYC standards. But we were given a room on the 16th floor just above the restaurant/club where the music was blaring until 4am. Reaction of the staff? Nothing. Not even an apology
Stayed 3 nights in Feb 2024
Response from Front office Manager Marcy on 3 Mar 2024
Thank you for your recent stay. We also thank you for this honest review, and apologize for your experience with the bar noise. Please do not let this deter you from visiting in the future. We would love to welcome you back and make it right.

10/10 Excellent

Kumar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Front office Manager Marcy on 3 Mar 2024
Thank you for this lovely rating.

2/10 Terrible

Andre, New York

Disliked: Cleanliness, staff & service
Room reeked of cigarette smoke and they wouldn't help me
Stayed 2 nights in Feb 2024
Response from Front office Manager Marcy on 3 Mar 2024
We are truly sorry to hear about your experience. We do hope that this hasn't deterred you from visiting us again in the future. We would love another chance to show you our true standard of customer service.

8/10 Good

Gamze

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great environment, great rooms, had issues with the parking when I got there. Very busy road to ride on.
Stayed 2 nights in Feb 2024
Response from Front office Manager Marcy on 27 Feb 2024
Greetings!Thank you for your stay with us and this lovely review.We hope to see you back soon!

10/10 Excellent

Chelsey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was nice! Nice view 10/10 I will be back!
Stayed 1 night in Feb 2024
Response from Jose Ramirez on 26 Feb 2024
Chelsey,Thank you. Best,Jose RamirezManager on Duty

6/10 Okay

Lindsey

Travelled with family
Liked: Cleanliness, staff & service, amenities
It was a great place and a great location, but the club is LOUD! Base was shaking the room well into the morning hours,
Stayed 5 nights in Feb 2024
Response from MP on 26 Feb 2024
Dear Lindsey ,Thank you for taking the time to rate and review your recent stay with us. I sincerely apologize for the inconvenience you experience during your stay . The only way we can improve is through feedback from our guests, so we will look into the concerns you mentioned.We hope you give us an opportunity to welcome you back in the near future . I will guarantee you a 5 stars experience.Be Well,FOMRegards,FOM

10/10 Excellent

Rebecca

Liked: Cleanliness
Great place and very convenient
Stayed 1 night in Feb 2024
Response from Front office Manager Marcy on 25 Feb 2024
Thank you for your recent stay with us and for this lovely review. We hope to see you back in the near future.

8/10 Good

Corley

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Beautiful convenient location, noise from the club on the 15th floor carried very loudly to our room on the 19th floor both Friday & Saturday nights. I could hear the lyrics to the songs it was so loud. Not a great hotel for sleeping but seems to be the spot if you want to party until 4am.
Stayed 3 nights in Feb 2024
Response from MP on 20 Feb 2024
Dear Corley,Thank you for taking the time to rate and review your recent stay with us. I wanted to personally apologize for the inconvenience you encounter during your stay. We hope you give us an opportunity to welcome you back in the near future. I will guarantee you a 5 stars experience. Be well, FOM

6/10 Okay

Ana

Travelled with family
Liked: Cleanliness
Disliked: Amenities
It was really loud, they placed us in a room near the bar, so we had to listen to loud music and loud noise until past 3 am. Staff is not friendly. They did not give me my IHG reward points. Won’t make a reservation again through expedia for rooms as they do nit honor member rewards.
Stayed 1 night in Feb 2024
Response from Front office Manager Marcy on 19 Feb 2024
Thank you for your recent stay with us!We are sorry to hear that your experience was not the best. We would like to welcome you back to our property to show you the true level of customer service we aim to offer.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Response from Jose Ramirez on 18 Feb 2024
Michael,Thank you,Best,Jose RamirezManager on Duty

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Response from Jose Ramirez on 18 Feb 2024
Michael,Thank you,Best,Jose RamirezManager on Duty

10/10 Excellent

Dominiqua

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Front office Manager Marcy on 19 Feb 2024
Thank you for your recent stay with us and for this lovely rating. We hope to see you back soon!

8/10 Good

Paul E

Travelled with family
Very loud, but besides that, great location and nice rooms and amenities
Stayed 2 nights in Feb 2024
Response from Jose Ramirez on 17 Feb 2024
Paul,Thank you. Yours,Jose RamirezManager on Duty

8/10 Good

Shane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cool
Stayed 2 nights in Feb 2024
Response from Front office Manager Marcy on 16 Feb 2024
Thank you for your recent stay with us and for this lovely review !

6/10 Okay

Mary

Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from MP on 16 Feb 2024
Dear Mary,Thank you for taking the time to rate and review your recent stay with us !The only way we can improve is through feedback from our guests, we hope you give us an opportunity to welcome you back in the near future. I will guarantee you a 5 star experience.Regards,FOM

10/10 Excellent

Ada Po May

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The layout of the room is decent and size is generous. Friendly staff who are responsive and helpful from pre-check in to check out.
Stayed 5 nights in Feb 2024
Response from MP on 12 Feb 2024
Dear Ada Po May,Thank you for taking the time to rate and review your recent stay with us. We are delighted you enjoyed your stay with us :)It is truly rewarding to hear that your stay with us was enjoyable and that out team left a lasting impression.Regards,FOM

6/10 Okay

Molly

Liked: Cleanliness, staff & service
Stayed 3 nights in Feb 2024
Response from MP on 13 Feb 2024
Dear Molly,Thank you for taking the time to rate and review your recent stay with us. The only way we can improve is through feedback from our guests. We hope that you give us an opportunity to welcome back in the near future. I will guarantee you a 5 star experience.Be Well,FOM

8/10 Good

Galli, Philadelphia

Disliked: Property conditions & facilities
pros: large rooms compared to NYC hotels, great location, quiet, great price cons: dated and boring design, furniture in bad shape and needs to be updated (chipped, stained, very noisy mattress..), overall not a boutique/luxury/pampering hotel experience but rather a motel expereince
Stayed 1 night in Feb 2024
Response from MP on 12 Feb 2024
Dear Galli,Thank you for taking the time to rate and review your recent stay with us. The only way we can improve is through feedback from our guests. It seems you enjoyed your stay overall but I will still personally look into the concerns you mentioned. Be Well, Front Office Manager

10/10 Excellent

Camille

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Jose Ramirez on 13 Feb 2024
Camille,Thank you so much.Best,Jose RamirezManager on Duty

10/10 Excellent

Dorian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the stay here.The room was very spacious and very clean.The balcony was very big and it was a nice breeze at night with the door open.The hotel is near a lot of food options in walking distance.If you want to party the roof top bar is very convenient.Would definitely return.
Stayed 2 nights in Feb 2024
Response from MP on 12 Feb 2024
Dear Dorian,Thank you for taking the time to rate and review your recent stay with us. We are delighted you enjoyed your stay and we can’t wait to welcome you back soon. Regards,FOM

8/10 Good

David, Lexington

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Not happy with daily $30 charge for mini bar. Only used 4-5 bottles water
Stayed 4 nights in Feb 2024
Response from MP on 11 Feb 2024
Dear David,Thank you for taking the time to rate & review your stay with us !It seems you enjoyed your stay overall but I will still personally look into the concerns you mentioned.Regards,FOM

8/10 Good

Tonya

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and clean
Stayed 2 nights in Feb 2024
Response from MP on 8 Feb 2024
Dear Tonya,Thank you for taking the time to rate and review your recent stay with us. We are delighted to hear that you enjoyed your stay with us ! We hope to welcome you back in the near future.Regards,FOM

10/10 Excellent

Guadalupe

Stayed 1 night in Jan 2024
Response from MP on 20 Mar 2024
Dear Guadalupe,Thank you for taking the time to share your positive experience with us!It is truly rewarding to hear that your stay with us was enjoyable, We hope to welcome you back in the near future!Regards,FOM

10/10 Excellent

Robert

Stayed 2 nights in Feb 2024
Response from MP on 20 Mar 2024
Dear Robert,Thank you for taking the time to rate and review your recent stay with us. We are delighted you enjoyed your stay with us!We hope to welcome you back in the near future!Regards,FOM

10/10 Excellent

Kamila

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay for a weekend in New York. Great location near many great dining and drinking options. Several metro stations near
Stayed 3 nights in Jan 2024
Response from Jose Ramirez on 6 Feb 2024
Kamila,Thank you.Yours,Jose RamirezManager on Duty

10/10 Excellent

Greg

Close to subway, bars and restaurants.
Stayed 2 nights in Feb 2024
Response from MP on 5 Feb 2024
Dear Greg,Thank you for taking the time to share your positive experience with us!It is truly rewarding to hear that your stay with us was enjoyable and that out team left a lasting impressionLooking forward to welcome you back, in the near future.

10/10 Excellent

Cody

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and even better property
Stayed 3 nights in Dec 2023
Response from MP on 5 Feb 2024
Dear Cody,Thank you for taking the time to share your positive experience with us!It is truly rewarding to hear that your stay with us was enjoyable!Looking forward to welcome you back, in the near future.Regards,FOM

8/10 Good

Eva, Clay

Travelled with partner
Liked: Cleanliness, staff & service
Like the location. Do not like the noise. We were on the 20th floor but were noisy with the bar on the 15th fl. Noises travelled trhought the vent. Then we moved to the 5th floor and woke up at 2 pm by a group of party ladies.
Stayed 2 nights in Jan 2024
Response from MP on 5 Feb 2024
Dear Eva,Thank you for taking the time to rate and review your recent stay with us. The only way we can improve is through feedback from our guests. It seems you enjoyed your stay overall but I will still personally look into the concerns you mentioned. Be Well, Front Office Manager

8/10 Good

Anthony

Liked: Cleanliness, property conditions & facilities
1
Stayed 2 nights in Jan 2024
Response from MP on 5 Feb 2024
Dear Anthony,Thank you for taking the time to rate and review your recent stay with us. We are delighted you enjoyed your stay with us!We hope to welcome you back in the near future.Regards,FOM

8/10 Good

Suzanne, Andover

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel-just wish it had a restaurant on site
Stayed 2 nights in Jan 2024
Response from MP on 30 Jan 2024
Dear Suzanne,Thank you for taking the time to rate and review your recent stay with us.We are happy to hear that you enjoyed your stay with us!The only way we can improve is through feedback from our guests, I will personally look into the concerns you mentioned. Be Well, Front Office Manager

10/10 Excellent

Tresa

Stayed 2 nights in Jan 2024
Response from MP on 20 Mar 2024
Dear Tresa,Thank you so much for your feedback :) We are happy to hear that you had a great time with us!!!We hope to welcome you back in the near future!!Be Well,FOM

6/10 Okay

Angela

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
PROS: Trendy, great bar, great views, quiet, convenient location, staff was pleasant, helpful & professional. CONS: Room was way too small! Needed more seating, didn't even have a decent table to eat on in my room other than my work desk, no microwave to reheat food is insane in 2024!! And no streaming services or smart TV...ughhhhh please update. Shower made an awful noise. I wouldn't stay again.
Stayed 2 nights in Jan 2024
Response from Front office Manager Marcy on 24 Jan 2024
Dear Angela, Thank you for your recent stay with us and your honest feedback. It is reviews like yours that help us identify needed improvements. We will carefully look into all you mentioned and truly hope this experience doesn't deter you from visiting in the future. We look forward to welcoming you back for a better stay.

10/10 Excellent

Iaroslav

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We definitely felt the atmosphere of NYC, the location is perfect and safe, superb transportation options, close proximity to all major tourist locations. Highly recommended!
Stayed 3 nights in Jan 2024
Response from MP on 23 Jan 2024
Dear Laroslav,Thank you for taking the time to share your positive experience with us!It is truly rewarding to hear that your stay with us was enjoyable, We hope to welcome you back in the near future!Be Well.FOM

10/10 Excellent

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 4 nights in Jan 2024
Response from Jose Ramirez on 22 Jan 2024
Lawrence,Thank you. We look forward to have you back with us in the future.Yours,Jose RamirezManager on Duty

10/10 Excellent

palmer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was outstanding, the property was what you would expect from a building its age. The area around the hotel was noisy and dirty as expected for the neighborhood.
Stayed 2 nights in Jan 2024
Response from MP on 16 Jan 2024
Dear Palmer,Thank you for taking the time to rate and review your recent stay with us. The only way we can improve is through feedback from our guests. We are pleased to learn you enjoyed your stay and that our team was outstanding. I will personally look into the concerns you mentioned. We hope to welcome you back in the near future!Be Well,FOM

10/10 Excellent

davis

Liked: Cleanliness, staff & service, property conditions & facilities
.
Response from Jose Ramirez on 14 Jan 2024
Davis,Thank you.Best,Jose RamirezManager on Duty