3 bars/lounges, rooftop bar, cocktail bar

Reviews of Freehand New York

4 out of 5
Freehand New York
23 Lexington Ave, New York, NY

Reviews

8.4

Very good

Rating 10 - Excellent. 512 out of 1002 reviews" "
Rating 8 - Good. 239 out of 1002 reviews" "
Rating 6 - Okay. 137 out of 1002 reviews" "
Rating 4 - Poor. 76 out of 1002 reviews" "
Rating 2 - Terrible. 38 out of 1002 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

Andrew

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Lights in the room flickered, room was not well cleaned, with previous occupants belongings under and behind the beds, and broken glass left out for hours in a common lounge.
Stayed 1 night in Feb 2024

8/10 Good

Alison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fun vibe, nice coffee table books in the room, cheap and easy food options right by hotel, also very nice restaurant in the hotel; rooftop bar was less exciting than they thought it was.
Stayed 3 nights in Mar 2024

10/10 Excellent

Gregory

Liked: Amenities, property conditions & facilities
Great
Stayed 2 nights in Apr 2024

6/10 Okay

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Good stay except For continual Street noise because of Construction on 23rd street. Next time I would Stay facing 22nd street, much quieter
Stayed 3 nights in Apr 2024

6/10 Okay

Chris

Travelled with partner
Great location. Good size room but lacked some amenities and the bathroom was unacceptably small.
Stayed 3 nights in Apr 2024

10/10 Excellent

Khando

Travelled with family
Liked: Cleanliness, staff & service
extremely tiny bathroom !!!
Stayed 5 nights in Mar 2024
Response from Team Freehand on 19 Apr 2024
Khando, we offer cozy rooms, so they are quaint yes but, the water pressure and staff are bar none. We appreciate the feedback and this awesome score. Thank You! Providing a great guest experience is a priority for us and your feedback helps us to better our efforts, this will help us in fine tuning our operations and in the training of our team. We hope to see you again real soon.

6/10 Okay

Jared

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel but barely slept from the noise on the street
Stayed 1 night in Apr 2024
Response from James on 17 Apr 2024
We really appreciate your feedback, Jared. We will certainly take your feedback seriously, and we hope you will give us another chance!Freehand New York

2/10 Terrible

Richard

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is a dump. Heat didn't work in the room, so they gave us a space heater. The room was advertised at 375 sq. ft. ("Corner King") and was maybe 200 sq. ft. at best. The front desk would do nothing, said to complain to the manager via e-mail which I did, and she never responded. No dresser or drawers for clothes (in an upgraded room!) The bathroom smaller than a closet. STAY AWAY!!!
Stayed 2 nights in Apr 2024
Response from Team Freehand on 15 Apr 2024
Richard, we are sorry that we did not meet your expectations in all areas, but we are thankful for your feedback and your completed survey. We appreciate you for taking the time to share your experience about your recent stay at our property. This certainly isn't the level of service we wish to provide to our guests here at Freehand New York. The entire team was alerted to the comments and concerns you shared with us, and rest assured we will address them all accordingly. This will help us in fine tuning our operations and in the training of our team.

8/10 Good

Nickie

Liked: Staff & service, property conditions & facilities
shower gel was empty and there were tags from apparel on the bed side table from the prior guest
Stayed 1 night in Apr 2024
Response from Team Freehand on 18 Apr 2024
Nickie, we appreciate the feedback and this score. Thank You! Providing a great guest experience is a priority for us and your feedback helps us to better our efforts, this will help us in fine tuning our operations and in the training of our team. We hope to see you again so we can earn that perfect 10.

6/10 Okay

Kirsten

Liked: Cleanliness, staff & service
Stayed 3 nights in Apr 2024
Response from Team Freehand on 18 Apr 2024
Kirsten, we are sorry that we did not meet your expectations in all areas, but we are thankful for your feedback and your completed survey. Rest assured your issues and concerns stated were made known to our entire team and they are being addressed accordingly. Providing a great guest experience is a priority for us and your feedback helps us to better our efforts, this will help us in fine tuning our operations and in the training of our team. We would be glad to connect with you over the phone or by email if you have additional thoughts or recommendations. Please respond with the best date, time, and contact preferences. Thank you for your time we hope to hear from you soon.

6/10 Okay

Elisa

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Just ok. Small room which wasn’t a huge issue for us, but it was noisy. We could hear neighbors talking, people in hallway, and traffic outside. The restaurant looked great but we didn’t have time to eat. Not the worst we’ve stayed at but certainly not the best.
Stayed 1 night in Apr 2024
Response from Team Freehand on 15 Apr 2024
Elisa, we are sorry that we did not meet your expectations in all areas, but we are thankful for your feedback and your completed survey. Rest assured your issues and concerns stated were made known to our entire team and they are being addressed accordingly. This will help us in fine tuning our operations and in the training of our team.

6/10 Okay

Jean

Liked: Cleanliness, staff & service, amenities
I don't think the room warranted the price. The room was quite small with a single bed which was fine for me. Although I believe I was charged the same price as larger rooms.
Stayed 1 night in Apr 2024
Response from Team Freehand on 15 Apr 2024
Jean, we are sorry that we did not meet your expectations in all areas, but we are thankful for your feedback and your completed survey. As is standard across the travel industry, our rates can change due to time of year, demand in the city or current availability. Rest assured your issues and concerns stated were made known to our entire team and they are being addressed accordingly. This will help us in fine tuning our operations and in the training of our team.

6/10 Okay

Amir

Liked: Cleanliness
I highly suggest to clean windows. Bathrooms should be upgraded. Bathroom looked very outdated and looked gray. Street noise was extremely loud at night.
Stayed 3 nights in Apr 2024
Response from Team Freehand on 15 Apr 2024
Amir, we are sorry that we did not meet your expectations in all areas, but we are thankful for your feedback and your completed survey. Rest assured your issues and concerns stated were made known to our entire team and they are being addressed accordingly. This will help us in fine tuning our operations and in the training of our team.

10/10 Excellent

amanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved that we could go down to the cafe to grab a quick drink and breakfast before starting our day. It was cozy and perfect for the two night stay we planned.
Stayed 2 nights in Apr 2024
Response from Team Freehand on 12 Apr 2024
Amanda, we appreciate the feedback and this awesome score. Thank You! We hope to see you again real soon.

8/10 Good

Kaitlyn

Liked: Cleanliness, staff & service, property conditions & facilities
Good stay
Stayed 1 night in Apr 2024
Response from Team Freehand on 8 Apr 2024
Kaitlyn, we appreciate the feedback and this awesome score. Thank You! We hope to see you again real soon.

8/10 Good

Scott

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Gramercy location convenient to various MTA lines & Mad Sq. Park. Nice large room (for NYC standards) w/ great bed & bathroom. Good options for dining & drinks too; did brunch @ Comodo, coffee & snacks @ Smile & cocktails @ both rooftop bar & Calico. Hot water was an issue one morning, as was some noise/reverb from the mezzanine night club on Sat. Night.
Stayed 5 nights in Mar 2024
Response from Team Freehand on 8 Apr 2024
Scott, we appreciate the feedback and this awesome score. Thank You! We hope to see you again real soon.

10/10 Excellent

Kelsey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was wonderful. The staff was so nice and attentive. Location was wonderful! I will definitely be back.
Stayed 3 nights in Apr 2024
Response from Team Freehand on 7 Apr 2024
Kelsey, we appreciate the feedback and this awesome score. Thank You! We hope to see you again real soon.

8/10 Good

Jill, Seattle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Loud dirty windows. Some very pleasant staff. Great dining options. Fire alarm went off at night and they totally were uncommunicative with guests. Very chaotic.
Stayed 2 nights in Apr 2024
Response from Team Freehand on 6 Apr 2024
Jill, we apologize for any inconvenience but in any and all emergent situations the first responders are in charge, we appreciate the feedback and this score. Thank You! We hope to see you again so we can earn that perfect 10.

10/10 Excellent

Margo

I liked that there was a really pretty restaurant attached to the property it made things very convenient! The staff was really nice I got there early and I was able to use the downstairs bathrooms and when I left I forgot something in my room and I was able to collect it later
Stayed 1 night in Mar 2024
Response from Team Freehand on 6 Apr 2024
Margo, we thank you for your feedback and your completed survey. We appreciate you for taking the time to share your experience about your recent stay at our property. We hope to see you again real soon.

4/10 Poor

Monique

Stayed 1 night in Apr 2024

6/10 Okay

Danielle

Liked: Cleanliness, staff & service
It was fine. Bathroom was very very small and they were having issues with hot water, so had cold showers. They did give us back the facility fee for the inconvenience. Room was a decent size by NYC standards. Has an eclectic flair.
Stayed 1 night in Mar 2024
Response from Team Freehand on 4 Apr 2024
Danielle, we thank you for your feedback and your completed survey. We appreciate you for taking the time to share your experience about your recent stay at our property. We hope to see you again real soon.

10/10 Excellent

Philipp

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff.
Stayed 4 nights in Mar 2024
Response from Team Freehand on 1 Apr 2024
Philipp, we appreciate the feedback and this awesome score. Thank You! We hope to see you again real soon.

10/10 Excellent

Andrew, Franklin

Liked: Cleanliness, staff & service, property conditions & facilities
I liked how efficient they were
Stayed 2 nights in Mar 2024
Response from James on 31 Mar 2024
Thank you so much for your kind review! It's really nice to see that you had such a great experience at our property! Freehand New York

10/10 Excellent

Christian, Quincy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cool hotel, great vibe, great location
Stayed 1 night in Mar 2024
Response from Team Freehand on 28 Mar 2024
Christian, we appreciate the feedback and this awesome score. Thank You! We hope to see you again real soon.

6/10 Okay

Richard

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
Staff were good. Hallways and room had poor lighting
Stayed 1 night in Mar 2024
Response from Team Freehand on 28 Mar 2024
Richard, we appreciate the feedback and this score. Thank You! We hope to see you again so we can earn that perfect 10.

8/10 Good

Izabella

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We had a wonderful stay but do know that the ladders to the bunk beds are bolted to the walls and are not too easy to get on the beds from. Incredible stay otherwise and definitely recommend!!!
Stayed 2 nights in Mar 2024
Response from Team Freehand on 28 Mar 2024
Izabella, we appreciate the feedback and this score. Thank You! We have alerted the entire team to your comments as we work to improve our guest service this will help us in our refinement of our product, we hope to see you again so we can earn that perfect 10.

6/10 Okay

Niaje

Stayed 4 nights in Mar 2024
Response from Team Freehand on 24 Mar 2024
Niaje, we are sorry that we did not meet your expectations in all areas, but we are thankful for your feedback and your completed survey. Rest assured your issues and concerns stated were made known to our entire team and they are being addressed accordingly. This will help us in fine tuning our operations and in the training of our team.

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, property conditions & facilities
Love the restaurant and bar! Amazing location
Stayed 4 nights in Mar 2024
Response from Team Freehand on 23 Mar 2024
Ana, thank you for completing the survey and for an awesome score. We appreciate your choosing us for your stay.

8/10 Good

Emilio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property has an excellent location. The property appeals to a younger crowd and gets busy and noisy. Housekeeping has glitches. Unlimited free bottled water was an excellent treat.
Stayed 5 nights in Mar 2024
Response from Team Freehand on 21 Mar 2024
Emilio, we are sorry that we did not meet your expectations in all areas, but we are thankful for your feedback and your completed survey. Our energy is youthful yes, we have made housekeeping aware that you had some issues and would like to extend an apology for the inconvenience suffered during your stay.

2/10 Terrible

Nicoletta

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I had very high hopes for this hotel as it is in a great location and had solid reviews. However, our stay was the worst experience I have ever had while staying in a hotel. I don’t say this lightly, nor have I ever complained about a stay. The AC in the room we were originally in was broken, and then after relocating - that ac system also did not work. The carpets were absolutely filthy, and there were multiple hairs on the pillows as we arrived. We did not complain about the hairs bc we had just got relocated to a different room due to ac issues. The mini fridge was moldy, the phone in our room also did not work. We stayed on the fourth floor, and the noise from the club in the hotel was so loud, we might as well have been in it. This went on until 4:10am. When I called the front desk to ask if there was anything he could do about the noise, he gave so much pushback and was extremely rude. Again, I hate complaining or being a burden in anyway, but this hotel experience was abysmal and an absolute disappointment. I travel a lot, and this was the worst stay I have ever had.
Stayed 1 night in Mar 2024
Response from Team Freehand on 21 Mar 2024
Nicoletta, we are sorry that we did not meet your expectations in all areas, but we are thankful for your feedback and your completed survey. Rest assured your issues and concerns stated were made known to our entire team and they are being addressed accordingly. This will help us in fine tuning our operations and in the training of our team.

10/10 Excellent

Bergin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Team Freehand on 21 Mar 2024
Bergin, we appreciate the feedback and this awesome score. Thank You! We hope to see you again real soon.

10/10 Excellent

Brennen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Team Freehand on 21 Mar 2024
Brennen, Bergin, we appreciate the feedback and this awesome score. Thank You! We hope to see you again real soon.

10/10 Excellent

Rebecca

Stayed 1 night in Mar 2024
Response from Team Freehand on 30 Mar 2024
Rebecca, we appreciate the feedback and this awesome score. Thank You! We hope to see you again real soon.

6/10 Okay

Kunjan

When you order food, they cant deliver to the room. No mini bar or room service option.
Stayed 5 nights in Mar 2024
Response from Team Freehand on 10 Mar 2024
Room service is no longer available, and for security purposes outside deliveries are not allowed as our elevators are accessible only by keys.

10/10 Excellent

Yasmin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked it, the place is very comfortable and the service is very good.
Stayed 1 night in Mar 2024
Response from Team Freehand on 21 Mar 2024
Yasmin, we appreciate the feedback and awesome score. Thank You! We hope to see you again real soon.

10/10 Excellent

Eva

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful and safe hotel. Would love to stay again.
Stayed 1 night in Mar 2024
Response from Team Freehand on 6 Mar 2024
We would have you back anytime Eva.

8/10 Good

Bradley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great hotel in a convenient spot, rooms are great, you have to realize this is an nyc hotel not a hotel in Orlando to all the people complaining about the size of rooms. Has excellent dining and entertainment options in the hotel. Great for young couples looking for a quick weekend getaway. Staff is excellent, property is showing a minor wear but overgall great. The Only other complaing is that the jackhammer was running nonstop for two days we were here, but thats NYC not on the hotel. It would have been nice for the hotel maybe to give us a warning...if they were even given a warning.
Stayed 3 nights in Feb 2024
Response from Team Freehand on 6 Mar 2024
Bradley we are happy we could host you and that you enjoyed your stay with us, the city though is something we can not control. "No matter how the wind howls the mountain can never bow to it!"

6/10 Okay

Leonel, Staten Island

Liked: Cleanliness, amenities, property conditions & facilities
The hotel is good. Small rooms but comfortable. Mattress could be better and linens a bit softer. Bathroom is nice. At check in the agent force-charged us an additional $34 for bottles of water, wifi on what he called facility fee. Not disclosed upon reserving and paying for the room. I truly disliked the careless attitude the front desk employee had.
Stayed 1 night in Mar 2024
Response from Team Freehand on 6 Mar 2024
Leonel, the facility fees are not just for water, but our world class gym, 24 hours maned services, access to our multiple venues. Our super highspeed internet, and world class equipment. Never just water unlimited as the supply is.

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Team Freehand on 6 Mar 2024
Julie thank you for the awesome review, we appreciate it.

10/10 Excellent

Aiye

Travelled with family
Cool design, convenient to good restaurants and fun things to see.
Stayed 2 nights in Feb 2024
Response from Team Freehand on 29 Feb 2024
Aiye, thank you very much for your feedback we are continuously working to improve not just our facilities but our guest experience. So, we appreciate your feedback and this awesome review.

6/10 Okay

Tracy, Greensboro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Team Freehand on 29 Feb 2024
Tracy, our apologies for not meeting your expectations during your recent stay with us. We are continuously working to improve the facilities, and our guest experience. We appreciate your completing this survey.

10/10 Excellent

Jeffrey

Stayed 1 night in Feb 2024
Response from Team Freehand on 29 Feb 2024
Jeffery, Thank you for this awesome review, we appreciate it.

8/10 Good

Simon

Bars and public spaces are good
Stayed 4 nights in Feb 2024
Response from Team Freehand on 23 Feb 2024
Simon, thank you very much for your feedback we are continuously working to improve not just our facilities but our guest experience.

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Team Freehand on 23 Feb 2024
Suzanne, thank you for such an awesome review.

6/10 Okay

Kathleen

It’s ok. Not as great as last time I stayed there. The game board room I love is gone. Tiny rooms.
Stayed 2 nights in Jan 2024
Response from Team Freehand on 23 Feb 2024
Kathleen, our apologies for not meeting your expectations during your recent stay with us. We are continuously working to improve the facilities, and our guest experience. We appreciate your completing this survey.

10/10 Excellent

Thomas

Stayed 4 nights in Feb 2024
Response from Team Freehand on 21 Mar 2024
Thomas, we appreciate the feedback and this awesome score. Thank You! We hope to see you again real soon.

10/10 Excellent

Leah

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was in a good area close enough to SOHO for good dining and shopping. The hotel staff was very friendly and welcomed our dog as well.
Stayed 2 nights in Feb 2024
Response from Team Freehand on 23 Feb 2024
Leah, thank you very much for your awesome review. We appreciate your taking the time to complete this survey and for your feedback. We look forward to hosting you again real soon.

10/10 Excellent

Vicki

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent value. Always clean. Unique rooms.
Stayed 1 night in Feb 2024
Response from Team Freehand on 19 Feb 2024
Vicki, we appreciate your feedback and this superfantastic score.

6/10 Okay

Christine, Orient

Fine. Issues with room. Had to move. Then heat inadequate though it was fixed. Not super clean. Why do hotels put you in the least best room when there so many vacancies?
Stayed 1 night in Feb 2024
Response from Team Freehand on 19 Feb 2024
Christine, thank you for taking the time to complete our guest satisfaction survey. On behalf of our entire staff at the Freehand New York we apologize for the issues you experience at this hotel. We have addressed the heat and cleanliness complaint with our team, and we assure you we are working diligently to ensure a similar situation does not occur again in the future. We appreciate the feedback and will use it to fine tune our operations.

8/10 Good

Betheny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel for a fantastic price and location.
Stayed 3 nights in Feb 2024
Response from Team Freehand on 16 Feb 2024
Betheny, Thank you for choosing us for your stay and the awesome review.