Presidential Suite, 1 Bedroom, River View | Lounge

Reviews of The Westin New Orleans

4.5 out of 5
The Westin New Orleans
100 Rue Iberville, New Orleans, LA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 814 out of 1221 reviews" "
Rating 8 - Good. 239 out of 1221 reviews" "
Rating 6 - Okay. 91 out of 1221 reviews" "
Rating 4 - Poor. 45 out of 1221 reviews" "
Rating 2 - Terrible. 32 out of 1221 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel location was good. Big convention for what seemed like an elderly cruise line going on during our stay. Made use of elevators take longer due to elevators set up. Not really conducive to larger groups.
Stayed 3 nights in Mar 2024

8/10 Good

Heather

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is beautiful, we had the king bed River view room on the 28th floor and loved watching the boats pass by. The location was perfect just outside of the party zone but a quick walk to everything. Daisy, from the concierge service, went above and beyond and had sparkling wine and balloons and a card because I mentioned we were celebrating my husband's 40th birthday. The only small criticism is a few times when I called for service or asked questions at the front desk some of the folks weren't very friendly. The observatory bar was a rice relaxing spot for a drink or snack as well. Overall I would recommend and look forward to going back!
Stayed 4 nights in Mar 2024
Response from katie on 28 Mar 2024
Good Morning,Thank you for this feedback. We will bring this back to the team.

10/10 Excellent

Miriam

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was perfect for us with a lovely view of the river. Also liked the upstairs lobby, it was great to hang out to eat drink listen to the evening live music, maybe play only on the weekend? Great big windows, lots of natural light ….
Stayed 3 nights in Mar 2024
Response from katie on 26 Mar 2024
Good Morning,We are glad you enjoyed your stay! Come back and see us again!

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Very conveniently located hotel to French Quarter, tours and everything else
Stayed 4 nights in Mar 2024
Response from katie on 26 Mar 2024
Good Morning,We are glad you enjoyed your stay! Come back and see us again!

10/10 Excellent

Steve

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Loved everything about this property and staff were terrific
Stayed 1 night in Mar 2024
Response from katie on 26 Mar 2024
Good Morning,We are glad you enjoyed your stay! Come back and see us again!

4/10 Poor

Francisco

Disliked: Cleanliness
Stayed 3 nights in Mar 2024
Response from katie on 26 Mar 2024
Good Morning,Thank you for your feedback. We will adress.

10/10 Excellent

Heikei M

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, beautiful views, clean, elegant and just plain wonderful!
Stayed 4 nights in Mar 2024
Response from katie on 25 Mar 2024
Good Morning,We are so glad you enjoyed your stay! Come back and see us again!

10/10 Excellent

Marian Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from katie on 26 Mar 2024
Good Morning,We are glad you enjoyed your stay! Come back and see us again!

10/10 Excellent

Aulii

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What an amazing hotel! Very nice hotel the room & bathroom very nice & clean! Staff was very nice! Will stay here again
Stayed 1 night in Feb 2024
Response from Katie on 24 Mar 2024
Good Morning,We are glad you enjoyed your stay. Come back and see us again!

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our week at the Westin in NOLA was excellent. Westin’s location is perfect for a French Quarter area visit. Our corner room on the 24th floor was fabulous! Their staff, including Bill at the door, Roxie at the concierge desk, others at the reception desk & cleaning staff, were great! Been there three times and we will stay there again, without a doubt.
Stayed 6 nights in Mar 2024
Response from katie on 23 Mar 2024
Good Morning,We are glad you enjoyed your stay. Come back and see us again!

10/10 Excellent

SREELATHA

Liked: Staff & service, amenities, property conditions & facilities
Its location is unique by the river and the shopping mall. Walkable to many areas.
Stayed 3 nights in Mar 2024
Response from katie on 22 Mar 2024
Good Morning,We are glad you enjoyed your stay! Come back and see us again.

10/10 Excellent

Carlos, San Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from katie on 18 Mar 2024
Good Morning,We are glad you enjoyed your stay. Come back and see us again!

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
The views from the reception area are insane! Get an east facing room if you can so you can see the River
Stayed 2 nights in Mar 2024
Response from katie on 15 Mar 2024
Good Evening,We are glad you enjoyed your stay! Come back and see us again!

10/10 Excellent

Ashley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great and the hotel was clean. Would definitely love to stay again.
Stayed 4 nights in Mar 2024
Response from katie on 15 Mar 2024
Good Evening,We are glad you enjoyed your stay! Come back and see us again!

4/10 Poor

Crystal

Travelled with family
Nothing
Stayed 3 nights in Mar 2024
Response from katie on 14 Mar 2024
Good Morning,Thank you for this feedback. We will address.

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
People working at the hotel are great specially the hotel operations manager, Katie.
Stayed 4 nights in Mar 2024
Response from katie on 12 Mar 2024
Good Morning,Thank you Ms Leslie for your kind words! I hope to get to see you again!

10/10 Excellent

amanda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bedding is clean! Walkable to river, main square, different types of shopping and all the tourist things. Hotel bar was pretty. Only one girl working though, they could have used another staff member. Bellman situation a little slow but I felt it was lack of staff vs lack of hustle. Need more staff but to was super clean. Great view of river and nice to walk along the river in am. Easy access to trolleys
Stayed 2 nights in Mar 2024
Response from katie on 12 Mar 2024
Good Morning,Thank you for your feedback. We will be addressing.

8/10 Good

jerimiah

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great view so close to the river and so much. People at the hotel workers and visitor's all having a great outlook on life and tons of smiles was a fun time
Stayed 3 nights in Feb 2024
Response from katie on 7 Mar 2024
Good Morning,We are glad you enjoyed your stay! Come back and see us again!

8/10 Good

Alan

Liked: Cleanliness, property conditions & facilities
I was awakened three times by housekeeping even though the do not disturb sign was on the door.
Stayed 1 night in Mar 2024
Response from katie on 4 Mar 2024
Good Morning,Thank you for sharing your feedback. We will bring this back to the team

10/10 Excellent

Russell, Waipahu

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice property w river views. Housekeeping cleaned room daily at appropriate times.
Stayed 4 nights in Feb 2024
Response from katie on 4 Mar 2024
Good Morning,We are glad you enjoyed your stay. Come back and see us again soon!

10/10 Excellent

Constance

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful view of the Mississippi River. Clean and comfortable rooms.
Stayed 1 night in Feb 2024
Response from Katie on 1 Mar 2024
Good Morning,We are glad you enjoyed your stay! Come back and see us again!

10/10 Excellent

Carlotta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. W definitely stay again.
Stayed 3 nights in Feb 2024
Response from katie on 1 Mar 2024
Good Morning,We are glad you enjoyed your stay! Come back and see us again!

10/10 Excellent

Michael

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shopping mall on lower levels
Stayed 3 nights in Feb 2024
Response from katie on 28 Feb 2024
Good Morning,We are glad you enjoyed your stay! Come back and see us again!

4/10 Poor

David

Travelled with family and small children, Business traveller, Travelled with pets
Liked: Staff & service, amenities
Disliked: Cleanliness
I traveled with my family to visit my daughter at Tulane. We arrived Saturday afternoon and left by 7am Sunday. My husband woke up at 530 am only to see a huge roach on the tile in front of the bathroom. I was appalled as I’m deathly afraid of bugs, as are my girls. My husband captured the roach and took it to the front desk and the staff was also shocked, however, we have not heard from management yet. I would be too afraid to stay here again and was disappointed that nothing was done, other than the staff being apologetic.
Stayed 1 night in Feb 2024
Response from katie on 28 Feb 2024
Good Morning,I thank you for your feedback. We will be addressing

10/10 Excellent

Dasheanna

Liked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from katie on 28 Feb 2024
Good Morning,We are glad you enjoyed your stay! Come back and see us again!

10/10 Excellent

kathryn elaine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from katie on 28 Feb 2024
Good Morning,We are glad you enjoyed your stay! Come back and see us again!

2/10 Terrible

Sanetra

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We had items to come up missing
Stayed 1 night in Feb 2024
Response from katie on 28 Feb 2024
Good Morning,I thank you for your feedback. We will be addressing

10/10 Excellent

Nikki

Stayed 1 night in Feb 2024
Response from katie on 21 Mar 2024
Good Afternoon,We are glad you enjoyed your stay. Come back and see us again.

10/10 Excellent

Talesha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay will definitely return. I love Marriott Bonvoy and Westin did not disappoint. View phenomenal
Stayed 2 nights in Feb 2024
Response from katie on 24 Feb 2024
Good Afternoon,We are glad you enjoyed your stay! Come back and see again soon!

10/10 Excellent

Ivan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel
Stayed 2 nights in Feb 2024
Response from katie on 23 Feb 2024
Good Evening,We are gad your enjoyed your stay with us. We hope to see you again soon!

10/10 Excellent

Razi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean hotel and friendly staff
Stayed 2 nights in Feb 2024
Response from katie on 4 Mar 2024
Good Morning,Thank you for sharing your feedback. We will bring this back to the team

10/10 Excellent

Gabriela, Richmond

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just perfect! Loved our stay here and would definitely come back.
Stayed 2 nights in Feb 2024
Response from katie on 21 Feb 2024
Good Morning,We are glad you enjoyed your stay! Come back and see us again!

10/10 Excellent

Thomas J

Stayed 6 nights in Feb 2024
Response from katie on 21 Mar 2024
Good Afternoon,We are glad you enjoyed your stay. Come back and see us again.

10/10 Excellent

Brittney tamia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean, modern, and staff was amazing
Stayed 3 nights in Feb 2024
Response from katie on 21 Feb 2024
Good Morning,We are glad you enjoyed your stay! Come back and see us again!

10/10 Excellent

Sarah

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel stay was wonderful. Loved the view of the French Quarter and Mississippi River. Valet is friendly but the text to retrieve car didn't seem to work well
Stayed 2 nights in Feb 2024
Response from katie on 19 Feb 2024
Good Morning,We are glad you enjoyed your stay! Come back and see us again!

10/10 Excellent

Latonya

Stayed 3 nights in Feb 2024
Response from katie on 22 Mar 2024
Good Morning,We are glad you enjoyed your stay! Come back and see us again.

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was very welcoming and very nice. Liked the bar in the lobby. It was located next to transportation to everything. Walking distance to alot of restaurants and shopping. The only complaint i had was the pillows in the room were flat, but that was resolved quickly with a couple extra pillows. I will come back to New Orleans and stay at the westin again.
Stayed 4 nights in Feb 2024
Response from katie on 18 Feb 2024
Good Morning,We are glad you enjoyed your stay! Come back and see us again!

6/10 Okay

arturo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024
Response from katie on 19 Feb 2024
Good Morning,Thank you for your feedback. We will address.

6/10 Okay

Daryl

Travelled with group
Liked: Cleanliness, staff & service
Good location is best positive. No microwave in rooms and $50 night for parking were negatives.
Stayed 3 nights in Feb 2024
Response from katie on 16 Feb 2024
Good Morning!Thank you for your feedback. We will address.

10/10 Excellent

Anstonyo

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome stay. Great location
Stayed 1 night in Feb 2024
Response from katie on 16 Feb 2024
Good Morning,We are so glad you enjoyed your stay! Come back and see us again!

10/10 Excellent

David

Stayed 3 nights in Feb 2024
Response from katie on 21 Mar 2024
Good Afternoon,We are glad you enjoyed your stay. Come back and see us again.

10/10 Excellent

Chassidy

Stayed 1 night in Feb 2024
Response from katie on 16 Feb 2024
Good Morning,We are so glad you enjoyed your stay! Come back and see us again!

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from katie on 16 Feb 2024
Good Morning,We are so glad you enjoyed your stay! Come back and see us again!

6/10 Okay

jason, Myrtle Beach

Noisy
Stayed 5 nights in Feb 2024
Response from katie on 15 Feb 2024
Good Morning,Thank you for your feedback. We will address.

10/10 Excellent

Lashawanna, Daytona Beach

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will return love the environment
Stayed 2 nights in Feb 2024
Response from katie on 15 Feb 2024
Good Morning,We are glad you enjoyed your stay! Come back and see us again soon!

10/10 Excellent

Madison

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was nice overall, breakfast in the guest loung was about $90 for just 2 people and took over 20 minutes just to get someone to help us.
Stayed 1 night in Feb 2024
Response from katie on 15 Feb 2024
Good MorningThank you for your feedback. We will address.

10/10 Excellent

Lori, Metairie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from katie on 15 Feb 2024
Good Morning,We are glad you enjoyed your stay! Come back and see us again soon!

10/10 Excellent

Dana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent, no complaints.
Stayed 2 nights in Feb 2024
Response from katie on 12 Feb 2024
Good Morning,We are glad you enjoyed your stay! Come back and see us again!

10/10 Excellent

Level-Up

Stayed 1 night in Feb 2024
Response from katie on 21 Mar 2024
Good Afternoon,We are glad you enjoyed your stay. Come back and see us again.

10/10 Excellent

Kourtney

Stayed 1 night in Feb 2024
Response from katie on 21 Mar 2024
Good Afternoon,We are glad you enjoyed your stay. Come back and see us again.