Ratings based on 439 Verified Reviews

4.3 out of 5
96% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.5 Room comfort
4.0 Hotel condition
Expedia-Verified Reviews
2 out of 5
by A verified traveller

Posted 22 Mar. 2020
This property is in a great location and the garden is lovely. It was so nice to walk to the beach and to the marina. But there is a serious issue with a beetle infestation. We kept being woken up by beetles crawling on us in the middle of the night. It did not make for a very relaxing stay. We would get rid of the beetles but every time we left the room and came back there would be more beetles on the floor. There is a very strong damp smell, especially in the bedroom. It can’t be masked by the air freshener. The bedroom needs a deep clean. There were also issues in the bathroom. The shower head is too big for the amount of water pressure. The toilet seat is loose and the sink is very difficult to use because the mirror comes out further than the sink. These are all issues that could be fixed and it could be great.
Comment from Hotel Management
17 Apr. 2020 by Hugh, Hotel Management
We are sorry you experienced a beetle infestation and would have appreciated an immediate phone call to organise spraying if required. We have never had this problem before in our Apartments and have not had this problem since. We can only assume it was a localised plague in association with the sudden wet weather. Also It is a mystery as to how they got in as the Garden unit is fully screened.
5 out of 5
by A verified traveller from Brisbane

Posted 14 Mar. 2020
Great place for a couple's getaway! Great, central location and easy access to walking paths etc. Incredible views over the water from the 'view' room, the sunsets from the balcony were stunning.
Comment from Hotel Management
17 Apr. 2020 by Hugh, Hotel Management
Thanks Jason for your feed back on the View Apartment. Hope you can come again.
4 out of 5
by A verified traveller from Sudney

Posted 26 Feb. 2020 on Wotif
Very good location, short walk to beach and marina, loved the veranda with the view. A little hot in the afternoon , but air con was good . More kitchen utensils ,such as plates , soft boiled egg holders and bread basket would have been useful, but overall. Very well stocked.
Comment from Hotel Management
17 Apr. 2020 by Hugh, Hotel Management
Thankyou for your feedback Ana. The Terrace apartment has a large electric awning which completely covers the Verandah. This is sometimes missed by guests but explained in our manuals. We will check on the Kitchen utensils. Hope you can get back again.
5 out of 5
by A verified traveller from Umina Beach NSW

Posted 17 Feb. 2020 on Wotif
Excellent location..walking distance to beach and shops, owners very lovely and helpful
4 out of 5
by A verified traveller

Posted 2 Feb. 2020 on Wotif
Comment from Hotel Management
16 Feb. 2020 by Hugh, Hotel Management
Thankyou for your review. Hope you can make it back soon.
4 out of 5
by A verified traveller

Posted 2 Feb. 2020 on Wotif
I liked this properties location 5 minutes from Dutchies beach. I didn't like the lack the lack of aircondioning in the bedroom. The weather was extremely hot and it was difficult to sleep. The ceiling fan didn't help.Everything else was great. '
Comment from Hotel Management
16 Feb. 2020 by Hugh, Hotel Management
Thankyou for your review. Being right on the beach we normally get plenty of sea breeze. Yes the air con can take time to get to the bedroom but we did have a run of unseasonable very hot humid weather. Hope to see you again.
5 out of 5
by A verified traveller from Sydney

Posted 31 Jan. 2020
Loved this location and the outlook but as it’s the top floor, it’s very hot and the fan doesn’t really cool the bedroom down for sleeping. Would revisit but not at the peak of summer.
Comment from Hotel Management
16 Feb. 2020 by Hugh, Hotel Management
Thanks Kerry, Yes we did have a run of very hot and humid unseasonable weather and the air con does take time to get to the bedroom. All apartments had the same problem over that week.
5 out of 5
by A verified traveller from Sydney

Posted 19 Jan. 2020 on Wotif
We loved the location with a great deck with lovely view. Also lots of helpful touches like beach chairs, coffee machine and pods.
Comment from Hotel Management
16 Feb. 2020 by Hugh, Hotel Management
thankyou for your review and hope you can make it back soon
5 out of 5
by A verified traveller from Bateau Bay

Posted 14 Jan. 2020 on Wotif
Great spot. Nice and quiet. Easy access to the beach. Had everything we needed.
Comment from Hotel Management
16 Feb. 2020 by Hugh, Hotel Management
Thankyou Russ and Linda, Hope you can make it back soon.
4 out of 5
by A verified traveller from Sydney

Posted 10 Jan. 2020 on Wotif
Overall very attractive. The bed is comfortable. The spa bath was an added bonus. A little noise from overhead but not too bad. Lovely walk down to Dutchies where family were staying.
Comment from Hotel Management
16 Feb. 2020 by Hugh, Hotel Management
Thanks Chris. Looking at a better sound proofing for roof of Garden. Hope you can get back soon.