Exterior

Reviews of Quality Inn And Suites

2.5 out of 5
Quality Inn And Suites
1000 Herschel Dr, Mount Juliet, TN

Reviews

6.8
Rating 10 - Excellent. 161 out of 759 reviews" "
Rating 8 - Good. 240 out of 759 reviews" "
Rating 6 - Okay. 162 out of 759 reviews" "
Rating 4 - Poor. 114 out of 759 reviews" "
Rating 2 - Terrible. 82 out of 759 reviews" "

7.2/10

Cleanliness

7.8/10

Staff & service

6.0/10

Amenities

6.6/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

2/10 Terrible

David

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was closed after having been on the road all day. No notice was sent even though the hotel suffered a fire a week before my stay. I had to scramble to find another room in a different hotel and I still don’t know if Quality Inn will issue a refund for the room that they did not have available. Not happy at all
Stayed 1 night in Feb 2024

8/10 Good

Andres

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024
Response from dolly on 14 Feb 2024
Thank you for your feedback.

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable beds and pillows. breakfast was fantastic. Very Clean.
Stayed 1 night in Feb 2024

8/10 Good

Brett

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great
Stayed 1 night in Dec 2023

6/10 Okay

Katie

Disliked: Cleanliness, amenities, property conditions & facilities
Room was good, bed was comfortable. The entrance/lobby area and hallways are a little run down but overall everything was fine, as to be expected for a budget motel.
Stayed 2 nights in Jan 2024

10/10 Excellent

Carol

Stayed 1 night in Jan 2024
Response from dolly on 14 Feb 2024
Carol Thank you for your feedback. your feedback is important to us..

6/10 Okay

Patricia

Stayed 3 nights in Dec 2023

8/10 Good

Peyman, Hendersonville

Liked: Staff & service
Stayed 3 nights in Jan 2024

10/10 Excellent

Rafayil

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Gary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff, Sherri in particular, were very helpful to us. We needed to check in early because of a funeral and they allowed us to do so. Also, I needed access to a computer and they were very helpful with that - very kind. This is a great spot and a nice hotel for the money spent.
Stayed 1 night in Dec 2023

6/10 Okay

David

Stayed 1 night in Dec 2023

6/10 Okay

Joy

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
All the vending machines were broke. Even though there was a convenience store across the street, they should have something available to their guests.
Stayed 2 nights in Dec 2023

10/10 Excellent

Oluwatobi

Stayed 2 nights in Dec 2023

8/10 Good

Mazyiar

Stayed 1 night in Dec 2023

8/10 Good

Andre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

2/10 Terrible

Tiesha

Travelled with family, Travelled with partner
Disliked: Amenities
Staff was horribly rude! We had to change rooms 3times because of filth, dirt, non-working amenities in the room, dirty towels! I even had to show them pictures that I took!
Stayed 2 nights in Dec 2023

8/10 Good

Nicole

Travelled with family
Liked: Cleanliness, staff & service
For the money, this property was excellent. That staff was very friendly, everything was clean, and there were no issues with anything.
Stayed 2 nights in Dec 2023

10/10 Excellent

Ludovic

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
All people nice, pleasant. Breakfast ok. Good place.near a big road but no much noise. Nothing wrong for my wife and me ! Sorry for my English, we are french...
Stayed 2 nights in Nov 2023
Response from dolly on 5 Dec 2023
Thank you for taking the time to share your experience!We are delighted to hear that you enjoyed your stay with us. We look forward to welcoming you back for another memorable experience.Regards Dolly Patel GMQuality Inn and SuitesMt Juliet, TN

10/10 Excellent

George

Stayed 2 nights in Dec 2023

6/10 Okay

sara j

Stayed 1 night in Dec 2023

2/10 Terrible

Philip

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk clerk made us wait 20 minutes and then did not want to let us check-in and when tried to call the hotel to get a refund they said that we were no shows.
Stayed 2 nights in Nov 2023

2/10 Terrible

Michael

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
The room was tiny , the bed made a loud bang when you got on it like a spring was letting go, hallways were falling apart, internet did not work, tv was about a 20 in screen, lobby stank like Currie powder bad, and the lobby was filthy, some 20 year old kid ( who claimed he owned the place) lol was folding towels right in the middle of the lobby, DO NOT STAY HERE
Stayed 1 night in Nov 2023

4/10 Poor

Barbara

Travelled with family, Travelled with pets
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Beds are on springs. What is this, summer camp. NO HOT WATER!!
Stayed 1 night in Nov 2023

4/10 Poor

Robert

Travelled with partner
Disliked: Cleanliness, staff & service, amenities
very small rooms, paper thin walls (could hear guests several rooms away), no hot water, broken breakfast equipment, limited selection
Stayed 1 night in Nov 2023

6/10 Okay

Steven

Travelled with group
Liked: Staff & service
Room had a bit of an unpleasant smell likely from a cleaning agent? Also, felt overpriced for such a small room.
Stayed 1 night in Nov 2023

4/10 Poor

Scott

Disliked: Cleanliness
The property had a good price. I called in advance to verify my reservation, let the desk know of my service animal, and I would be checking in late (9pm). Upon arrival I met resistance and was almost turned away. Working through this check in issue I was given a room. Despite having advanced reservations I found the room was horribly under prepared. The door was left open, and the bed was completely unmade. The sheets (dirty?) were balled up on the desk. The desk clerk attempted to give me a different room, but it too was not ready. The third room was successful. However, the room was a smoking room and stunk. The hallway also heavily smelled of a sweet, musky odor. Traveling with my service animal and driving for 12 hours, this was an exhausting and unacceptable way to end the day.
Stayed 1 night in Nov 2023

10/10 Excellent

Prince

Stayed 2 nights in Nov 2023

2/10 Terrible

Connie

Travelled with family
Disliked: Property conditions & facilities, room comfort
Quality.....not really
We came the first time in January of '23. Everything was great minus the bed lol. However, last night Saturday, November 18, 2023, it wasn't as pleasent as last time. Not only the uncomfortable bed, but a metal siding under it making all sorts of racket each time one moved. On top of that, the water wasn't hot at all....only lukewarm. The guy at the counter said I should run the hot water for a little while and it'll get hot. I ran it for 30 mins and it didn't warm up anymore. I believe when we come back to Mt Juliet, we'll stay somewhere else from now on.
Stayed 1 night in Nov 2023

10/10 Excellent

Jvidal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Abel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from dolly on 6 Nov 2023
Thank you for your response.

10/10 Excellent

Gina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was clean, check in was easy and the staff seemed friendly as well. Will stay again in the future.
Stayed 1 night in Oct 2023
Response from dolly on 6 Nov 2023
thanu very much

8/10 Good

Karl

Stayed 1 night in Oct 2023

10/10 Excellent

Melanie

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed was very comfortable! Our shower had hot water. Breakfast was fantastic! Overall a great stay for a great price! Very happy and would visit again!
Stayed 1 night in Oct 2023

6/10 Okay

Derek

Travelled with group
Liked: Cleanliness, room comfort
Rude welcome, crappy breakfast
Was moving across country and arrived driving uhaul truck. Pulled up to entrance to check in and was immediately confronted by some random guy, whom didn't announce himself as an employee, immediately tell me I can't park there. Like can I check in first?! And perhaps you should inform me you work here too before you start barking at me. Breakfast sucked. No fruit, only white bread, no bacon. Very little offerings and notes prominently plastered on wall stating that breakfast is dine in only and you can't take a plate to your room. Guess they're worried about guests taking too much of the nothing they offer to their room. Would not recommend.
Stayed 1 night in Oct 2023

2/10 Terrible

Juli

Disliked: Cleanliness, staff & service, property conditions & facilities
Horrible. They gave away my room charging more and told me that Expedia overbooked. I am sleeping in a parking lot
Stayed 1 night in Oct 2023

4/10 Poor

Daniel

Disliked: Amenities, property conditions & facilities
Everything looks poorly maintained and repaired. Poorly staged and kept lobby. Motel 6 is way better.
Stayed 2 nights in Oct 2023

2/10 Terrible

Ed

Disliked: Property conditions & facilities
There seems to be a lack of investment. Room was in disrepair.
Stayed 1 night in Oct 2023

4/10 Poor

Amy

Disliked: Property conditions & facilities
It was clean, and the breakfast was ok. The internet was horrible. It spooled more than it worked. The shower water was barely luke warm, so if you like a cold shower you will be happy.
Stayed 7 nights in Sep 2023

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023

4/10 Poor

Jalen

Disliked: Property conditions & facilities
Stayed 4 nights in Aug 2023

8/10 Good

susan

Stayed 2 nights in Sep 2023

2/10 Terrible

lorena lizbeth

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Smells bad

2/10 Terrible

Cal

Stayed 1 night in Jul 2023

2/10 Terrible

James

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Our room was very cheap-looking, musty, moldy. The air unit had mold in the filters and there seemed to be poorly-repaired water damage in a few places. The air quality was so bad in the room that we got sick and had to leave a night early. The hallway was so humid and musty and the carpet looked 20 years old. The breakfast was the only good thing we experienced, and the woman at the front desk was very nice and helped us cancel our 2nd night. The room reminded me of an old outdated hospital room. We stayed on the 2nd floor so maybe other rooms were better, but not sure. This hotel was so much better 4 years ago the last time we stayed. It probably needs a visit from the health department.
Stayed 2 nights in Aug 2023

4/10 Poor

Joe

Disliked: Property conditions & facilities
went to check in and they said they did not have any water. after 5 hours still did not. finally came back on late that night after i called the front desk. door did not shut very well. holes in the walls. Had a smell all thru the hotel
Stayed 5 nights in Aug 2023

2/10 Terrible

Wade

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
avoid this hotel if you can!!
upon arriving i checked in to my queen room and realized that there was nowhere to unpack. no drawers...no shelves...crazy. i promptly went down to the front desk and paid, PAID, to have my room upgraded to a king room which gave me shelves and drawers with which to unpack. then on the second night they made me move to a queen (2 bed room which was bigger than the original room) because the water had been turned off on the side of the hotel that i was on. i received no refund or apology for the fact that i had to move. the hallway on the second floor was so dirty it looked like someone had dragged an open trash bag down the hall. overall, it was not a good experience at all. the staff had no compassion that i had to move all of my unpacked stuff (a weeks worth) to the other end of the hotel.
Stayed 4 nights in Jul 2023

6/10 Okay

Katherine

Travelled with partner
Disliked: Property conditions & facilities
The area around the hotel is very nice. Lots of restaurants and shopping nearby. Room was clean, but very small. A/C worked, but it was extremely humid. Property had some remodeling going on, but areas were not marked and there were no signs. Ceiling in breakfast area was ripped open. Parts and pieces were left sitting out on a counter. Room was not cleaned in our three days there and we had to ask for trash to be emptied and for new towels. The outside of the property was not cleaned up. Outdoor smoking area was full of cigarette butts and a dirty table that was not cleaned at all during our three days. No healthy choices at continental breakfast.
Stayed 3 nights in Jul 2023

2/10 Terrible

Polly

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

4/10 Poor

Ashley

Business traveller
Disliked: Cleanliness, property conditions & facilities
The property was dirty, outdated and unkempt.
Stayed 13 nights in Jul 2023

6/10 Okay

Annie

Liked: Staff & service
Stayed 1 night in Jul 2023