Front of property - evening/night

Reviews of Marroad International Hotel Narita

3 out of 5
Marroad International Hotel Narita
763-1 Komaino, Narita, Chiba-ken

Reviews

7.8

Good

Rating 10 - Excellent. 272 out of 1003 reviews" "
Rating 8 - Good. 426 out of 1003 reviews" "
Rating 6 - Okay. 215 out of 1003 reviews" "
Rating 4 - Poor. 57 out of 1003 reviews" "
Rating 2 - Terrible. 33 out of 1003 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Raquel

Travelled with family
Liked: Staff & service, property conditions & facilities
It was a really nice stay. Checking in and checking out was really smooth. The hotel was clean and nice. Their decorations were well placed and sufficient lightening. Only thing I wished they had was more breakfast options for their breakfast.
Stayed 1 night in Mar 2024

10/10 Excellent

Jasmin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I appreciated how easy it was to figure out the airport transit; you can find the schedule on the website. Upon check in, I was informed of the hotel’s bus that goes to the JR station and well as the Aeon Mall nearby. Note that it isn’t a large bus, but more of a transit van. The room was what my family (two children & myself) needed to for our overnight stay in Narita. I’d recommend this hotel to those who are transiting through Narita as we did. It was great to be able to leave the property to explore or get to the airport without having to pay for a taxi. Also, the convenience mart in the lobby had a great selection of food & drinks in case we weren’t up to leaving the property after a long travel day. The staff was very helpful even though we don’t speak Japanese. Overall very good experience.
Stayed 1 night in Mar 2024

10/10 Excellent

Jon

Fantastic place to stay, great frequent transportation to the airport and other locations to help get around the city, amazing staff, great rooms. Restaurant was very very good. When I come back to Japan, this is where I will stay. Only issue I had was there was not enough outlets for all the things I need to plug-in, so bring a power cord with extra plugs.
Stayed 7 nights in Mar 2024

8/10 Good

Anamul

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Their service is very good 😊 and stuff behavior is awesome 💯 and helpful also respectful to try customers.
Stayed 1 night in Mar 2024

8/10 Good

Ivar

Liked: Cleanliness, property conditions & facilities
Not good that the reception do not speak better english
Stayed 2 nights in Feb 2024

8/10 Good

jennifer, Louisville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The shuttle bus from and to the airport are on time! When i asked for an iron or steamer, one wa adelivered to ke right away! It is a quiet, safe place near the terminal 2 narita area for a lay over/delayed/cancelled flights. The only thing is that the air is centralized by the hotel so during February tiem, they turn the heater on! But the front deks advised me to open tje windows if i want it cooler.
Stayed 1 night in Feb 2024

8/10 Good

Lynn

Travelled with partner
The best thing about this hotel is the lovely staff, but the room was also very comfortable. It’s a little dated as others have noted, but it’s clean, quiet and a very good option for an early flight out of Narita airport. The shuttle is a nice big bus and ran perfectly on time.
Stayed 1 night in Feb 2024

8/10 Good

Isaac

Liked: Cleanliness, staff & service, property conditions & facilities
Last minute reservation when I was scared and alone. Helpful and nice
Stayed 1 night in Feb 2024

8/10 Good

FRANCIS

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and availability of the shuttle to and from the airport
Stayed 2 nights in Jan 2024

8/10 Good

Vipun

Stayed 4 nights in Dec 2023

10/10 Excellent

Ramona

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

James R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight layover
Very convenient. A little tricky to find outlets. Salmon was fantastic at breakfast.
Stayed 1 night in Dec 2023

8/10 Good

Kwang seok

Liked: Cleanliness, staff & service, property conditions & facilities
Good amenity and facility. And Convenience store closed earlier then advertised time.
Stayed 1 night in Dec 2023

6/10 Okay

Nemoto

Stayed 1 night in Dec 2023

6/10 Okay

Morris

Stayed 2 nights in Dec 2023

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
3 nights stay
Shuttle to and from airport and mall is a huge plus. Also has a small store inside hotel that is privately ran / not a hotel store. Rooms was perfect for my needs
Stayed 3 nights in Nov 2023

8/10 Good

Ayumi

Stayed 1 night in Dec 2023

10/10 Excellent

Zarina

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Robert

Liked: Staff & service
Stayed 2 nights in Nov 2023

10/10 Excellent

David

Stayed 1 night in Nov 2023

10/10 Excellent

Siende

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel, very good shuttle bus service to the hotel. Great staff that organised shuttle bus to airport for free. Thankyou to the staff at checkout, nice area and brilliant Japanese restaurants close by near the McDonald’s
Stayed 1 night in Nov 2023

8/10 Good

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Randall

Travelled with partner
Liked: Amenities
I like the size of the room and I also love the customer service. All of the staff knows English, so that made everything easier on myself and the wife. Also, we had free shuttle service back and forth to Narita airport. They also have a shuttle that takes you to Aeon Mall. It was great to get out and go shopping while we were here. I just wish it was a little closer to Tokyo. Outside of that it was great.👍
Stayed 2 nights in Oct 2023

8/10 Good

Steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Very close to Narita Airport. They have buses taking you there and back.
Stayed 1 night in Oct 2023

10/10 Excellent

Rowena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 star rating
The staff was very friendly and they always there if you need help. The room was clean and comfy.
Stayed 1 night in Oct 2023

10/10 Excellent

Heidi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Noah

Stayed 2 nights in Oct 2023

10/10 Excellent

Keenun

Stayed 1 night in Aug 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

6/10 Okay

Verified traveller

Stayed 1 night in Sep 2020

8/10 Good

Verified traveller

Stayed 1 night in Jul 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2020

6/10 Okay

Verified traveller

Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
It's ok for the price. Old hotel renovated. Clean but old. Shuttle bus drivers are not friendly.
Stayed 1 night in Apr 2020

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
It was a very nice and clean place. The rooms are comfy. Great for the price
Stayed 1 night in Mar 2020

8/10 Good

Emma

Liked: Cleanliness, property conditions & facilities, room comfort
Looking forward to my next stay.
Stayed 2 nights in Feb 2020

8/10 Good

Verified traveller

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2020

6/10 Okay

an

Travelled with family
Stayed 1 night in Jan 2020

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience overall. The staff were courteous and very helpful the room was affordable and very clean.
Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

10/10 Excellent

Bing

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

6/10 Okay

Minako

Business traveller
Disliked: Property conditions & facilities
Old hotel, needs serious makeover
Only 3 outlets in a room. 1 in bathroom, 1 by the window (have to unplug the light ), and 1 on the desk. This needs to be updated. No lotion in the bathroom.
Stayed 1 night in Dec 2019

4/10 Poor

Hanan

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Nice people at the reception. Japan has the nicest people in the world. And the staff at the hotel is amazing. Hotel is run down. Corridors are depressing. Carpets are old. Bed does not have skirt. You can feel the spring of the bed on one ribs. Price is good
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wish there is more shuttle bus from the airport. I had to wait for 30 minutes. Everything else is excellent.
Stayed 1 night in Nov 2019

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked a room at the Marriott and Orbitz unethically did a bait and switch and book the reservation in and old, smelly hotel. How do I get a refund?
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019

8/10 Good

Candace, Sacramento, California

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Free shuttle to Narita. Great restaurant top floor.
Stayed 1 night in Oct 2019

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities
This is an old property with run-down carpets, curtains and just about everything else. It's clean, and has some of the same amenities as many other hotels in Japan (toothbrush kit, tea and hot water in room, etc.) but for the price, it's simply not worth it. Staff are inflexible; when I asked for a late checkout (their checkout is at 11 AM and I asked for noon), I was told I could do it for an addition 6,100 yen. I only stayed here as I had no other choice (cancelled flight, all other hotels booked) so would never stay here again.
Stayed 1 night in Oct 2019

4/10 Poor

Verified traveller

Stayed 1 night in Oct 2019

8/10 Good

MJAG

Liked: Staff & service, amenities
Great and friendly staff. This is my second time in this hotel. My second visit, my room smell weird upon entering and I think AC wasn't working. Overall I had a great sleep
Stayed 1 night in Oct 2019