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Staff didn't know how to process an online booking via Wotif. A supervisor then worked it out and assured me it would be taken care of.
On arriving home, I discovered they had attempted to charge me for the stay again on the card number I left for the room security deposit!
Daniel
Stayed 1 night in Dec 2023
10/10 Excellent
Toby
7 Dec 2023
Toby
Stayed 1 night in Nov 2023
6/10 Okay
Rachel
3 Nov 2023
Liked: Staff & service
Disliked: Cleanliness
Pubes left in shower from prev person, shower obv not cleaned
Rachel
Stayed 1 night in Nov 2023
10/10 Excellent
Paul
28 Oct 2023
Paul
Stayed 1 night in Oct 2023
6/10 Okay
Rachael
Travelled with family and small children
15 Oct 2023
Liked: Staff & service
Disliked: Amenities
The staff and service provided during check in and check out was friendly and helpful.
Cleanliness of the room overall could be improved but nothing too bad.
No fresh milk for coffee provided or wifi
Parking was very easy and ample
Beds were okay but it was quite obvious that the beds were a bit dated as the springs were coming out.
We stayed in the executive family room and it was very spacious
All in all, it was good.
Check-in is at the front bar of the hotel, and it was a Saturday evening, and they were busy. Other than that check-in was fine. Rooms were small and bathroom (if you can call it that) was even smaller! But that said it was clean, neat and tidy. Would recommend for an overnight stop only!
Was central to everything we wanted. Bar staff did a good job as it was busy and they took food orders as well. meals came out within 10min. The young man who served our meals was freindly and helpful. Room was great and quiet. Check in and out was different as the office wasn't open at either time. Young lady on check was freindly and enquired as to if everything was ok. The gentleman that checked us in was freindly and polite, but I had to ask where the room was. Room could do with a welcome with info such as wifi password, meal times and other local information. Will stay again.
Friendly staff w0ith meals on site. Naracoorte is a great place to base yourself and see the region.
Chain locks on the door should be implemented as it is difficult to know if the door is locked
This hotel/motel is an absolute gem! The rooms are very well appointed with everything we needed. The hotel dining is amazing. Good quality food at great prices. We loved our overnight stay
It was great to have the hotel bistro steps away. Room was lovely, updated and clean. Bathroom a little small but they did well with what they had. Would recommend it.
Lovely updated accommodation, well located, friendly staff and excellent bistro.
Margaret
Stayed 1 night in May 2022
Response from gus on 15 July 2022
Thank you for your review and we are glad you enjoyed your stay
6/10 Okay
William
Travelled with group
30 May 2022
Disliked: Staff & service
We arrived at 12 and thought maybe they may have had a room ready Granted it was lunch time but we stood for 10 mins before being greeted by a very abrupt bossy girl who made it very ckear and loud checkinn was 2 oclock When we went back at 2.30 her manner still hadnt changed People like to be greeted with a friendly welcome ( think but not sure her name was Cheyenne )
William
Stayed 1 night in May 2022
Response from gus on 15 July 2022
I am very sorry to hear this William and please be sure that i will investigate this as we pride ourselves on great hospitality. please contact management if you would like to talk about this further
Good rooms with updated facilities including nice showers but a bit close to the toilet . Back door would be better with soundproofing. Unfortunately there was quite an ammonia smell outside like a feral cat smell which did infiltrate the rooms. Meals adequate and reasonably priced