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Reviews of Ingenia Holidays White Albatross

4 out of 5
Ingenia Holidays White Albatross
Wellington Drive, Nambucca Heads, NSW

Reviews

9.0

Wonderful

Rating 10 - Excellent. 371 out of 677 reviews" "
Rating 8 - Good. 237 out of 677 reviews" "
Rating 6 - Okay. 46 out of 677 reviews" "
Rating 4 - Poor. 15 out of 677 reviews" "
Rating 2 - Terrible. 8 out of 677 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Judith, Wollongong

Liked: Cleanliness, staff & service, property conditions & facilities
Great little stopover. Beautiful walks and food available just next door. Water park and pool
Stayed 1 night in Apr 2024

8/10 Good

Kenny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Fiona

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed in the 2 bedroom cabin. Nice and clean great spot on the lagoon
Stayed 1 night in Mar 2024
Response from Ingenia on 12 Mar 2024
Hi Fiona,Thank you for providing your feedback after your recent stay at White Albatross.We are happy to hear that you enjoyed your stay with us.Warm Regards,Ingenia Holidays Team

10/10 Excellent

Stasia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Price value was very good, especially for an overnite stay.
Stayed 1 night in Mar 2024
Response from Ingenia on 11 Mar 2024
Hi Stasia,Thank you for providing your feedback after your recent stay at White Albatross.We are happy to hear that you enjoyed your stay with us.Warm Regards,Ingenia Holidays Team

8/10 Good

Kalimna

Stayed 1 night in Feb 2024

6/10 Okay

Ian

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The budget rooms are ok but bedroom and so small
Stayed 2 nights in Feb 2024
Response from Ingenia on 8 Mar 2024
Hi Ian,Thank you for providing your feedback after your recent stay at White Albatross.We are sorry to hear that we missed the mark on a few things during your stay with us. Warm Regards,Ingenia Holidays Team

10/10 Excellent

Sharon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sadly we only stayed overnight transmitting to qld. Will definitely book again for a longer stay next time and enjoy all the facilities this amazing park has to offer. We stayed in a self contained cabin which was very clean and roomy with a nice surprise of coffee and milk supplied. We had a late check in and this was handled so smoothly. A code to get in the gate and access the safe for our cabin key was sent via sms in the afternoon and made our arrival less stressful. Highly recommend this holiday park.
Stayed 1 night in Feb 2024
Response from Ingenia on 5 Feb 2024
Hi Sharon,Thank you for providing your feedback after your recent stay at White Albatross.We are happy to hear that you enjoyed your stay with us.Warm Regards,Ingenia Holidays Team

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place for Families
I loved the family atmosphere. The cabins were a bit more rustic than what I expected.
Stayed 2 nights in Jan 2024
Response from Lauren on 12 Jan 2024
Hi Karen,Thank you for providing your feedback after your recent stay at White Albatross.We are happy to hear that you enjoyed your stay with us.Warm Regards,Ingenia Holidays Team

10/10 Excellent

Colleen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay! clean and spacious! has everything you need.
Stayed 2 nights in Dec 2023
Response from Lauren on 9 Jan 2024
Hi Colleen,Thank you for providing your feedback after your recent stay at White Albatross.We are happy to hear that you enjoyed your stay with us.Warm Regards,Ingenia Holidays Team

10/10 Excellent

Andrew

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and facilities. Would stay again
Stayed 3 nights in Dec 2023
Response from Lauren on 3 Jan 2024
Hi Andrew,Thank you for providing your feedback after your recent stay at White Albatross.We are happy to hear that you enjoyed your stay with us.Warm Regards,Ingenia Holidays Team

10/10 Excellent

Stephen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, nice view from the cabin and nice facilities
Stayed 3 nights in Dec 2023
Response from Lauren on 3 Jan 2024
Hi Stephen,Thank you for providing your feedback after your recent stay at White Albatross.We are happy to hear that you enjoyed your stay with us.Warm Regards,Ingenia Holidays Team

10/10 Excellent

Alan Hong

Stayed 2 nights in Dec 2023
Response from Lauren on 9 Jan 2024
Hi Alan,Thank you for providing your feedback after your recent stay at White Albatross.We are happy to hear that you enjoyed your stay with us.Warm Regards,Ingenia Holidays Team

8/10 Good

HARRY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely caravan and camping park
As a solo traveler, this style of accommodation is not what I prefer, but I thought I'd give it a go. It is more suited to families with smaller children. Check-in was smooth, friendly and quick. The easy to access parking was right at the cabin, which is great. The cabin was approximately 40 feet long x 12 feet wide), with a good sized verandah overlooking the lagoon. Upon entering the cabin, there is living area comprising of lounge, kitchen and dining areas. A good sized refrigerator plus all you can need in the way of kitchen appliances. Next is a bunk bed walk through room adjacent to a compact bathroom with shower and toilet facilities. The main bedroom is at the far end with a queen size bed and just enough space to get around the bed. Storage areas and wardrobes are scattered throughout the cabin. I think for a family this would be suitable for a multiple night stay, but for me for one night it wasn't quite what I needed. There was a red and yellow garbage(s) right outside the bedroom, but luckily this didn't bother me after about 9:00pm.
Lounge/Dining.Kitchen
The main bedroom
View from the verandah
Stayed 1 night in Dec 2023
Response from Lauren on 19 Dec 2023
Hi Harry,Thank you for providing your feedback after your recent stay at White Albatross.We are delighted to hear that you enjoyed your stay with us.Warm Regards,Ingenia Holidays Team

6/10 Okay

Hendy

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Great location, great facilities. Cleanliness can be improved. The floor skirting on the bedroom has crack where insects (cockroach and then ants) came in
Stayed 1 night in Dec 2023
Response from Lauren on 19 Dec 2023
Hi Hendy,Thank you for providing your feedback after your recent stay at White Albatross.We appreciate your feedback and have let our team know of your concerns. Warm Regards,Ingenia Holidays Team

10/10 Excellent

Clive

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Lauren on 13 Dec 2023
Hi Clive,Thank you for providing your feedback after your recent stay at White Albatross.We are happy to hear that you enjoyed your stay with us.Warm Regards,Ingenia Holidays Team

10/10 Excellent

Vishal, Alderley

Stayed 1 night in Nov 2023
Response from Lauren on 18 Dec 2023
Hi Vishal,Thank you for providing your feedback after your recent stay at White Albatross.We are happy to hear that you enjoyed your stay with us.Warm Regards,Ingenia Holidays Team

10/10 Excellent

James

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of our cabins smelt of stale prawns. Upon reporting this to the front desk we were moved to a two bedroom apartment. Upgraded. All the staff were courteous, helpful and professional. I have no hesitation in recommending Ingenia as a place to stay. James.
Stayed 1 night in Nov 2023
Response from Lauren on 22 Nov 2023
Hi James,Thank you for taking the time to provide us with your feedback after your recent stay at White Albatross.We are happy to hear that you enjoyed your stay with us.Warm Regards,Ingenia Holidays Team

10/10 Excellent

Stuart

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
There are plenty of activities for children if youhave any. Stayed in cabin, cabin was clean & comfortable
Stayed 1 night in Nov 2023
Response from Lauren on 22 Nov 2023
Hi Stuart,Thank you for taking the time to provide us with your feedback after your recent stay at White Albatross.We are happy to hear that you enjoyed your stay with us.Warm Regards,Ingenia Holidays Team

10/10 Excellent

Shirley

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were all very friendly, cabin was immaculately clean and many facilities for all ages.Found the White Albatross was surrounded by many walking trails,different water facilities and parks.Was lucky enough to spot 3 dolphins surfing together and 5 different other ponds all in eyesight.
Stayed 1 night in Nov 2023
Response from Lauren on 22 Nov 2023
Hi Shirley,Thank you for taking the time to provide us with your feedback after your recent stay at White Albatross.We are happy to hear that you enjoyed your stay with us.Warm Regards,Ingenia Holidays Team

8/10 Good

Robynne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely setting.
Stayed 1 night in Oct 2023
Response from Lauren on 2 Nov 2023
Hi Robynne,Thank you for taking the time to provide us with your feedback after your recent stay at White Albatross.We are happy to hear that you enjoyed your stay with us.Warm Regards,Ingenia Holidays Team

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 1 night in Oct 2023
Response from Lauren on 2 Nov 2023
Hi Michael,Thank you for taking the time to provide us with your feedback after your recent stay at White Albatross.We are happy to hear that you enjoyed your stay with us.Warm Regards,Ingenia Holidays Team

10/10 Excellent

Tammy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We only stayed for 1 night. But the walk was beautiful around the rocks it was great!
Stayed 1 night in Oct 2023
Response from Lauren on 11 Oct 2023
Hi Tammy,Thank you for taking the time to provide us with your feedback after your recent stay at White Albatross.We are happy to hear that you enjoyed your stay with us.Warm Regards,Ingenia Holidays Team

10/10 Excellent

Anthony

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So fun for the children making it relaxing for the adults.
Stayed 3 nights in Sep 2023
Response from Lauren on 9 Oct 2023
Hi Anthony,Thank you for taking the time to provide us with your feedback after your recent stay at White Albatross.We are happy to hear that you enjoyed your stay with us.Warm Regards,Ingenia Holidays Team

8/10 Good

Colin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our family of four 2 adults and 2 Children stayed in a standard cabin for one night. Nambucca was beautiful and the cabin was ideal. Small but cosy with a little kitchen. The V wall restaurant right next door was fantastic and the food was amazing! We will definitely be back.
Stayed 1 night in Oct 2023
Response from Lauren on 9 Oct 2023
Hi Colin,Thank you for taking the time to provide us with your feedback after your recent stay at White Albatross.We are happy to hear that you enjoyed your stay with us.Warm Regards,Ingenia Holidays Team

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 4 nights in Sep 2023
Response from Lauren on 4 Oct 2023
Hi Michael,Thank you for taking the time to provide us with your feedback after your recent stay at White Albatross.We are happy to hear that you enjoyed your stay with us.Warm Regards,Ingenia Holidays Team

8/10 Good

Emma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cabin was clean and tidy good value for money. Park was also very clean and well kept. Only improvement could be to put privacy screens on verandah’s.
Stayed 2 nights in Sep 2023
Response from Lauren on 4 Oct 2023
Hi Emma,Thank you for taking the time to provide us with your feedback after your recent stay at White Albatross.We are happy to hear that you enjoyed your stay with us.Warm Regards,Ingenia Holidays Team

10/10 Excellent

Katharine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a beautiful location! The cabin had everything we needed and it was lovely overlooking the lake.
Stayed 1 night in Sep 2023
Response from Lauren on 28 Sept 2023
Hi Katharine,Thank you for taking the time to provide us with your feedback after your recent stay at White Albatross.We are happy to hear that you enjoyed your stay with us.Warm Regards,Ingenia Holidays Team

10/10 Excellent

Megan

Great
Stayed 1 night in Sep 2023
Response from Lauren on 28 Sept 2023
Hi Megan,Thank you for taking the time to provide us with your feedback after your recent stay at White Albatross.We are happy to hear that you enjoyed your stay with us.Warm Regards,Ingenia Holidays Team

8/10 Good

john

Liked: Cleanliness, staff & service, property conditions & facilities
Well run establishment, next door to a panoramic view and lifestyle
Stayed 4 nights in Sep 2023
Response from Lauren on 26 Sept 2023
Hi John,Thank you for taking the time to provide us with your feedback after your recent stay at White Albatross.We are happy to hear that you enjoyed your stay with us.Warm Regards,Ingenia Holidays Team

8/10 Good

Maurice, Warrandyte

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed one night in a “Budget Cabin”. The cabin was small, as expected, but was well located in the park, very clean and with a comfortable bed. The bedroom was just an adequate size to take the bed, with little room to move around. I am about 185 cm tall (6’ 1”) and had to duck under the bedroom and bathroom doors. Despite this the cabin was very good, very clean and well presented and as presented on the website. The staff were particularly responsive and helpful with how to use the microwave, which was different from others we had commonly used. The park is in a beautiful location, well maintained and near a number of short walks.
Stayed 1 night in Sep 2023
Response from Lauren on 19 Sept 2023
Hi Maurice,Thank you for taking the time to provide us with your feedback after your recent stay at White Albatross.We are happy to hear that you enjoyed your stay with us.Warm Regards,Ingenia Holidays Team

10/10 Excellent

Lynda

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Proximity to the water is fabulous! I love this place value for money!
Stayed 1 night in Sep 2023
Response from lauren on 19 Sept 2023
Hi Lynda,Thank you for taking the time to provide us with your feedback after your recent stay at White Albatross.We are happy to hear that you enjoyed your stay with us.Warm Regards,Ingenia Holidays Team

6/10 Okay

Peter

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice cabin and easy access to beach BUT absolutely bad next door cabin neighbors
Stayed 1 night in Sep 2023
Response from Reception on 13 Sept 2023
Thank you for your response. We are sorry that another guest staying in our park let your stay down. Our Assistant Manager addressed the issue with the guest and moving forward they have assured our team it will not happen again. Please contact our office directly if you wish to stay at our park in the future.

8/10 Good

PETER

Stayed 1 night in Sep 2023
Response from Lauren on 12 Sept 2023
Hi Peter,Thank you for taking the time to provide us with your feedback after your recent stay at White Albatross.We are happy to hear that you enjoyed your stay with us.Warm Regards,Ingenia Holidays Team

10/10 Excellent

Emma

Stayed 1 night in Jun 2023
Response from Lauren on 19 Sept 2023
Hi Emma,Thank you for taking the time to provide us with your feedback after your recent stay at White Albatross.We are happy to hear that you enjoyed your stay with us.Warm Regards,Ingenia Holidays Team

8/10 Good

Justin

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close proximity to restaurant, cafe and shops. Quite accommodation
Stayed 1 night in Aug 2023
Response from Lauren on 29 Aug 2023
Hi Justin,Thank you for taking the time to provide us with your feedback after your recent stay at White Albatross.We are happy to hear that you enjoyed your stay with us.Warm Regards,Ingenia Holidays Team

8/10 Good

Geoffrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location close to all Nambucca Heads has to offer.
Stayed 2 nights in Aug 2023
Response from lauren on 29 Aug 2023
Hi Geoffrey,Thank you for taking the time to provide us with your feedback after your recent stay at White Albatross.We are happy to hear that you enjoyed your stay with us.Warm Regards,Ingenia Holidays Team

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
That it overlooked the water, nicely built and good sleeping .. Would happily come again when I next travel.
Stayed 1 night in Aug 2023
Response from Ingenia White Albatross on 22 Aug 2023
Thank you. We hope to see you againRegardsIngenia White Albatross

10/10 Excellent

Justin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location to shops and a short walk for a live relaxing meal in the restaurant
Stayed 4 nights in Jul 2023
Response from Ingenia White Albatross on 22 Aug 2023
Thank you. Please come againRegardsIngenia White Albatross

8/10 Good

Barry

Stayed 1 night in Aug 2023
Response from Lauren on 29 Aug 2023
Hi Barry,Thank you for taking the time to provide us with your feedback after your recent stay at White Albatross.We are happy to hear that you enjoyed your stay with us.Warm Regards,Ingenia Holidays Team

8/10 Good

Kay

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Z
Stayed 1 night in Jul 2023
Response from Lauren on 5 Sept 2023
Hi Kay,Thank you for taking the time to provide us with your feedback after your recent stay at White Albatross.We are happy to hear that you enjoyed your stay with us.Warm Regards,Ingenia Holidays Team

10/10 Excellent

Anna

Stayed 1 night in Jul 2023
Response from lauren on 29 Aug 2023
Hi Anna,Thank you for taking the time to provide us with your feedback after your recent stay at White Albatross.We are happy to hear that you enjoyed your stay with us.Warm Regards,Ingenia Holidays Team

10/10 Excellent

Justin

Stayed 1 night in Jul 2023
Response from Lauren on 29 Aug 2023
Hi Justin,Thank you for taking the time to provide us with your feedback after your recent stay at White Albatross.We are happy to hear that you enjoyed your stay with us.Warm Regards,Ingenia Holidays Team

10/10 Excellent

Gavin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great customer service and dining options. Fantastic location and spectacular water views.
Stayed 1 night in Jul 2023
Response from Lauren on 20 July 2023
Hi Gavin,Thank you for taking the time to provide us with your feedback after your recent stay at White Albatross.We are happy to hear that you enjoyed your stay with us.Warm Regards,Ingenia Holidays Team

2/10 Terrible

Vicki

Stayed 1 night in Jun 2023
Response from Lauren on 3 July 2023
Hi Vicki,Thank you for taking the time to provide us with your feedback after your recent stay at White Albatross.We are sorry to hear that we missed the mark on a few things during your stay with us. Warm Regards,Ingenia Holidays Team

8/10 Good

vera

Stayed 5 nights in Jun 2023
Response from Lauren on 20 July 2023
Hi Vera,Thank you for taking the time to provide us with your feedback after your recent stay at White Albatross.We are happy to hear that you enjoyed your stay with us.Warm Regards,Ingenia Holidays Team

8/10 Good

Sue

Liked: Cleanliness, staff & service
Stayed 4 nights in Jun 2023
Response from Lauren on 15 June 2023
Hi Sue,Thank you for taking the time to provide us with your feedback after your recent stay at White Albatross.We are happy to hear that you enjoyed your stay with us.Warm Regards,Ingenia Holidays Team

10/10 Excellent

Rodney K

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 11 nights in May 2023
Response from Lauren on 29 May 2023
Hi Rodney,Thank you for taking the time to provide us with your feedback after your recent stay at White Albatross.We are happy to hear that you enjoyed your stay with us.Warm Regards,Ingenia Holidays Team

10/10 Excellent

Elizabeth

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely area and the staff were so friendly
Stayed 1 night in May 2023
Response from Lauren on 24 May 2023
Hi Elizabeth,Thank you for taking the time to provide us with your feedback after your recent stay at White Albatross.We are happy to hear that you enjoyed your stay with us.Warm Regards,Ingenia Holidays Team

8/10 Good

Elizabeth

Travelled with family
Liked: Staff & service
The property is in a great location and close to the beach. The kitchen had everything needed to cook. However, the air-conditioner smelt like fish when you turned it on and the sink had a hole in the plastic grate covering the drain so you had to be careful when placing items in the sink or it would fall down by the hole, i.e a vegetable peeler or knife. Toilet was was too close to the towel rack- so you would have to sit sideways on the seat to avoid touching the wall.
Stayed 1 night in May 2023
Response from Lauren on 19 May 2023
Hi Elizabeth,Thank you for taking the time to provide us with your feedback after your recent stay at White Albatross.We are happy to hear that you enjoyed your stay with us.We appreciate your valuable feedback as it helps us identify the areas, where we can improve the guest experience.Warm Regards,Ingenia Holidays Team

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stunning views
We booked a waterfront cabin, stunning views. Could have stayed a week. Front desk staff very efficient and helpful. Beach front area is beautiful, never been there before so will definitely return and with our fishing gear!! Only a one-nighter as part of a bigger trip.
Stayed 1 night in May 2023
Response from Lauren on 16 May 2023
Hi Teresa,Thank you for taking the time to provide us with your feedback after your recent stay at White Albatross.We are delighted to hear that you enjoyed your stay with us.Warm Regards,Ingenia Holidays Team