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The entire staff was very friendly and welcoming to me!
I felt comfortable and safe at all times in my nice room and the food in the hotel restaurant was delicious!!!!!!!
I truly enjoyed my stay because the hotel amenities and location was great right downtown!
But is was the fantastic staff of good people that made my stay Excellent!!!!!!
I’ll be back next year with a whole group of my family next February for vacation from America!
Yes, I loved it that much and my family can’t wait to experience the same!!!!!!!
Thank you to the entire staff and keep on doing what you’re doing!
You’re Awesome!👌👌👌👌❤️
Staff were wonderful, accommodating, and the security made my partner and I feel extra safe despite being city centre. The breakfast options were 10/10!
Caitlin
Stayed 1 night in Jan 2024
Response from FOM on 6 Mar 2024
Dear Caitlin, Greetings from Best Western Plus Meridian Hotel Nairobi! Thank you for taking time out to share your feedback. Your feedback is important and valuable to us. We are looking forward to welcoming you with same excellence and warmth. Warm Regards, Management Team, Best Western Plus Meridian Hotel Nairobi.
Dear Daniel, Greetings from Best Western Plus Meridian Hotel Nairobi! Thank you for taking time out to share your feedback. Your feedback is important and valuable to us. We are looking forward to welcoming you with same excellence and warmth. Warm Regards, Management Team, Best Western Plus Meridian Hotel Nairobi.
Dear Epiphane, Greetings from Best Western Plus Meridian Hotel Nairobi! Thank you for taking time out to share your feedback. Your feedback is important and valuable to us. We are looking forward to welcoming you with same excellence and warmth. Warm Regards, Management Team, Best Western Plus Meridian Hotel Nairobi.
Really great service from all staff, they make an effort to get to know you and meet your needs. Very friendly and helpful.
Alecia
Stayed 1 night in Feb 2024
Response from FOM on 5 Mar 2024
Dear Alecia, Greetings from Best Western Plus Meridian Hotel Nairobi! Thank you for taking time out to share your feedback. Your feedback is important and valuable to us. We are looking forward to welcoming you with same excellence and warmth. Warm Regards, Management Team, Best Western Plus Meridian Hotel Nairobi.
Always a great stay at Best Western. Excellent staff who cater for you 24-7.
Kelly
Response from FOM on 5 Mar 2024
Dear Kelly, Greetings from Best Western Plus Meridian Hotel Nairobi! Thank you for taking time out to share your feedback. Your feedback is important and valuable to us. We are looking forward to welcoming you with same excellence and warmth. Warm Regards, Management Team, Best Western Plus Meridian Hotel Nairobi.
Good clean hotel overall. People were nice. Food is ok
Paolo
Stayed 1 night in Feb 2024
Response from FOM on 5 Mar 2024
Dear Paolo, Greetings from Best Western Plus Meridian Hotel Nairobi! Thank you for taking time out to share your feedback. Your feedback is important and valuable to us. We are looking forward to welcoming you with same excellence and warmth. Warm Regards, Management Team, Best Western Plus Meridian Hotel Nairobi.
The worst experience ever.
Staff don't know anything about how to interact with customers, and what is the right rules.
Also they refused give me invoice for my stay, so anyone will have business visit, be careful that they will nit give you invoice.
Ibrahim
Response from FOM on 14 Mar 2024
Dear Ibrahim, Greetings from Best Western Plus Meridian Hotel Nairobi! Thank you for taking time out to share your feedback. Your feedback is important and valuable to us. We have noted all the concerns you raised and we have forwarded to the head of departiment for cations. For the invoice, i have seen your booking was through third party expedia and it was paid for, and for such kind of bookings, you can only get the invoice from expedia which was explained to you. Please accept our sincere apologies for any inconvenience this might have caused. Please give us another chance to serve you. Warm Regards, Management Team, Best Western Plus Meridian Hotel Nairobi
The hotel is good for the price. I enjoyed my stay.
Josephus
Stayed 1 night in Jan 2024
Response from FOM on 26 Feb 2024
Dear Josephus, Greetings from Best Western Plus Meridian Hotel Nairobi! Thank you for taking time out to share your feedback. Your feedback is important and valuable to us. We are looking forward to welcoming you with same excellence and warmth. Warm Regards, Management Team, Best Western Plus Meridian Hotel Nairobi.
8/10 Good
Wanjiku
15 Feb 2024
Wanjiku
Stayed 2 nights in Feb 2024
Response from FOM on 25 Mar 2024
Dear Wanjiku, Greetings from Best Western Plus Meridian Hotel Nairobi! Thank you for taking time out to share your feedback. Your feedback is important and valuable to us. We are looking forward to welcoming you with same excellence and warmth. Warm Regards, Management Team, Best Western Plus Meridian Hotel Nairobi.
Dear Peter, Greetings from Best Western Plus Meridian Hotel Nairobi! Thank you for taking time out to share your feedback. Your feedback is important and valuable to us. We are looking forward to welcoming you with same excellence and warmth. Warm Regards, Management Team, Best Western Plus Meridian Hotel Nairobi.
2/10 Terrible
Umang
11 Feb 2024
Light ia not stable in room
Umang
Stayed 3 nights in Feb 2024
Response from FOM on 12 Feb 2024
Dear Umang, Greetings from Best Western Plus Meridian Hotel Nairobi! Thank you for taking time out to share your feedback. Your feedback is important and valuable to us. Your feedback will be effectively used to take corrective measures concerning services. We have seen through your feedback that your stay was not up to to your expectation and it breaks our heart to hear that we did not meet your expectation, Please accept our since apologies for the inconvenience caused. We have gotten InTouch with you through email so that we can have some more details as to what could have gone wrong. Please give us another chance to exceed your expectation in your next visit to Nairobi. Warm Regards, Management Team Best Western Plus Meridian Hotel, Nairobi.
Dear Hiwot, Greetings from Best Western Plus Meridian Hotel Nairobi! Thank you for taking time out to share your feedback. Your feedback is important and valuable to us. We are looking forward to welcoming you with same excellence and warmth. Warm Regards, Management Team, Best Western Plus Meridian Hotel Nairobi.
Friendly helpful staff. Easy access to the city centre.
Daniel
Stayed 2 nights in Feb 2024
Response from FOM on 12 Feb 2024
Dear Daniel, Greetings from Best Western Plus Meridian Hotel Nairobi! Thank you for taking time out to share your feedback. Your feedback is important and valuable to us. We are looking forward to welcoming you with same excellence and warmth. Warm Regards, Management Team, Best Western Plus Meridian Hotel Nairobi.
The hotel is conveniently located in town. Staff is very friendly and helpful... And great breakfast.
Nicholas
Stayed 1 night in Feb 2024
Response from FOM on 12 Feb 2024
Dear Nicholas, Greetings from Best Western Plus Meridian Hotel Nairobi! Thank you for taking time out to share your feedback. Your feedback is important and valuable to us. We are looking forward to welcoming you with same excellence and warmth. Warm Regards, Management Team, Best Western Plus Meridian Hotel Nairobi.
The staff (Mr. Patrick, Miss Gillian, Miss Florence & Mrs. Catherine) were extremely helpful, professional and polite in regards to fixing the wifi, helping me shift rooms, greetung me each morning at breakfast and advising me on different tours available in and around Nairobi.
John
Stayed 5 nights in Jan 2024
Response from FOM on 12 Feb 2024
Dear John, Greetings from Best Western Plus Meridian Hotel Nairobi! Thank you for taking time out to share your feedback. Your feedback is important and valuable to us. We are looking forward to welcoming you with same excellence and warmth. Warm Regards, Management Team, Best Western Plus Meridian Hotel Nairobi.
Dear Daniel, Greetings from Best Western Plus Meridian Hotel Nairobi! Thank you for taking time out to share your feedback. Your feedback is important and valuable to us. We are looking forward to welcoming you with same excellence and warmth. Warm Regards, Management Team, Best Western Plus Meridian Hotel Nairobi.
Dear Alex, Greetings from Best Western Plus Meridian Hotel Nairobi! Thank you for taking time out to share your feedback. Your feedback is important and valuable to us. We are looking forward to welcoming you with same excellence and warmth. Warm Regards, Management Team, Best Western Plus Meridian Hotel Nairobi.
Dear John, Greetings from Best Western Plus Meridian Hotel Nairobi! and Thank you for taking time out to share your feedback. we regret to learn that some aspects did not meet your expectations We have noted with concern the issue raised in regards to Wi-fi and I assure you we shall have the issue addressed. Thank you again for this review and we look forward to your next visit. Warm Regards, Management Team, Best Western Plus Meridian Hotel Nairobi
10/10 Excellent
John
25 Jan 2024
John
Stayed 2 nights in Jan 2024
Response from FOM on 25 Mar 2024
Dear John, Greetings from Best Western Plus Meridian Hotel Nairobi! Thank you for taking time out to share your feedback. Your feedback is important and valuable to us. We are looking forward to welcoming you with same excellence and warmth. Warm Regards, Management Team, Best Western Plus Meridian Hotel Nairobi.
@Best Western Plus Meridian Hotel was clean and quiet with friendly staff. It is the place to be right in glory of Nairobi.
Kelvin
Stayed 3 nights in Jan 2024
Response from FOM on 2 Feb 2024
Dear Kelvin, Greetings from Best Western Plus Meridian Hotel Nairobi! Welcome back and Thank you for taking time out to share your feedback. Your feedback is important and valuable to us. We are looking forward to welcoming you with same excellence and warmth. Warm Regards, Management Team, Best Western Plus Meridian Hotel Nairobi
Dear Ahmed, Greetings from Best Western Plus Meridian Hotel Nairobi! Thank you for taking time out to share your feedback. Your feedback is important and valuable to us. We are looking forward to welcoming you with same excellence and warmth. Warm Regards, Management Team, Best Western Plus Meridian Hotel Nairobi.
Dear Blessing, Greetings from Best Western Plus Meridian Hotel Nairobi! Thank you for taking time out to share your feedback. Your feedback is important and valuable to us. We are looking forward to welcoming you with same excellence and warmth. Warm Regards, Management Team, Best Western Plus Meridian Hotel Nairobi.
Dear Josephus, Greetings from Best Western Plus Meridian Hotel Nairobi! Thank you for taking time out to share your feedback. Your feedback is important and valuable to us. We are looking forward to welcoming you with same excellence and warmth. Warm Regards, Management Team, Best Western Plus Meridian Hotel Nairobi.
Dear Sandra, Greetings from Best Western Plus Meridian Hotel Nairobi! Thank you for taking time out to share your feedback. Your feedback is important and valuable to us. We are looking forward to welcoming you with same excellence and warmth. Warm Regards, Management Team, Best Western Plus Meridian Hotel Nairobi.
The staff is very friendly and helpful. The room is clean . The food at the restaurant is great .
Evelyn
Stayed 3 nights in Jan 2024
Response from FOM on 24 Jan 2024
Dear Evelyn, Greetings from Best Western Plus Meridian Hotel Nairobi! Thank you for taking time out to share your feedback. We are thrilled that you enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. We will certainly not fail to convey your very kind compliments to all of them. We are looking forward to welcoming you with same excellence and warmth. Warm Regards, Management Team, Best Western Plus Meridian Hotel Nairobi.
Staff are very professional and helpful. Also breakfast was great.
MIKA
Stayed 1 night in Jan 2024
Response from FOM on 24 Jan 2024
Dear Mika, Greetings from Best Western Plus Meridian Hotel Nairobi! Thank you for taking time out to share your feedback. We are thrilled that you enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. We will certainly not fail to convey your very kind compliments to all of them. We are looking forward to welcoming you with same excellence and warmth. Warm Regards, Management Team, Best Western Plus Meridian Hotel Nairobi
8/10 Good
James
12 Jan 2024
Liked: Cleanliness
James
Stayed 2 nights in Jan 2024
Response from FOM on 24 Jan 2024
Dear James, Greetings from Best Western Plus Meridian Hotel Nairobi! Thank you for taking time out to share your feedback. Your feedback is important and valuable to us. We are looking forward to welcoming you with same excellence and warmth. Warm Regards, Management Team, Best Western Plus Meridian Hotel Nairobi.
8/10 Good
Most. Tania
11 Jan 2024
Most. Tania
Stayed 2 nights in Dec 2023
Response from FOM on 24 Jan 2024
Dear Tania, Greetings from Best Western Plus Meridian Hotel Nairobi! Thank you for taking time out to share your feedback. Your feedback is important and valuable to us. We are looking forward to welcoming you with same excellence and warmth. Warm Regards, Management Team, Best Western Plus Meridian Hotel Nairobi.
10/10 Excellent
Mille
9 Jan 2024
Mille
Stayed 1 night in Jan 2024
Response from FOM on 2 Feb 2024
Dear Mille, Greetings from Best Western Plus Meridian Hotel Nairobi! Welcome back and Thank you for taking time out to share your feedback. Your feedback is important and valuable to us. We are looking forward to welcoming you with same excellence and warmth. Warm Regards, Management Team, Best Western Plus Meridian Hotel Nairobi
I will recommend this hotel to anyone looking for a cost effective with luxurious standards. The epitome of service. Great job!
Josephus
Stayed 1 night in Jan 2024
Response from FOM on 9 Jan 2024
Dear Josephus, Greetings from Best Western Plus Meridian Hotel Nairobi! Thank you for taking time out to share your feedback. Your feedback is important and valuable to us. We are looking forward to welcoming you with same excellence and warmth. Warm Regards, Management Team, Best Western Plus Meridian Hotel Nairobi.
10/10 Excellent
Mille
8 Jan 2024
Mille
Stayed 1 night in Jan 2024
Response from FOM on 24 Jan 2024
Dear Mille, Greetings from Best Western Plus Meridian Hotel Nairobi! Thank you for taking time out to share your feedback. Your feedback is important and valuable to us. We are looking forward to welcoming you with same excellence and warmth. Warm Regards, Management Team, Best Western Plus Meridian Hotel Nairobi.
Dear RALPH, Greetings from Best Western Plus Meridian Hotel Nairobi! Thank you for taking time out to share your feedback. Your feedback is important and valuable to us. We are looking forward to welcoming you with same excellence and warmth. Warm Regards, Management Team, Best Western Plus Meridian Hotel Nairobi.
Breakfast was good, lots of options. We did not stay long so difficult to comment on much else.
Binh
Stayed 1 night in Oct 2023
Response from FOM on 24 Jan 2024
Dear Binh, Greetings from Best Western Plus Meridian Hotel Nairobi! Thank you for taking time out to share your feedback. Your feedback is important and valuable to us. We are looking forward to welcoming you with same excellence and warmth. Warm Regards, Management Team, Best Western Plus Meridian Hotel Nairobi.
Did not receive Expedia gold member benefit. The resort was not full. This seems to be a chronic issue with Expedia. I am not sure why they recommend these properties?!
Courtney
Stayed 1 night in Dec 2023
Response from FOM on 12 Feb 2024
Dear Courtney, Greetings from Best Western Plus Meridian Hotel Nairobi! Thank you for taking time out to share your feedback. Your feedback is important and valuable to us. In regards to your Gold member status benefit, please get InTouch with expedia and they will advise you accordingly. Please give us another chance in your next visit to Nairobi. Warm Regards, Management Team, Best Western Plus Meridian Hotel Nairobi.
Dear Barry, Greetings from Best Western Plus Meridian Hotel Nairobi! and Thank you for taking time out to share your feedback. We are thrilled that you enjoyed your stay but some aspects didn't meet your expectation. We have noted with concern the issue raised in regards to our bed, I have forwarded the issue to Housekeeping and and I assure you we shall have the issue addressed. Thank you again for this review and we look forward to your next visit. Warm Regards, Management Team, Best Western Plus Meridian Hotel Nairobi.
10/10 Excellent
Ledwina
3 Jan 2024
Ledwina
Stayed 3 nights in Dec 2023
Response from FOM on 9 Jan 2024
Dear Ledwina, Greetings from Best Western Plus Meridian Hotel Nairobi! Thank you for taking time out to share your feedback. Your feedback is important and valuable to us. We are looking forward to welcoming you with same excellence and warmth. Warm Regards, Management Team, Best Western Plus Meridian Hotel Nairobi.
Dear Susan, Greetings from Best Western Plus Meridian Hotel Nairobi! Thank you for taking time out to share your feedback. Your feedback is important and valuable to us. We are looking forward to welcoming you with same excellence and warmth. Warm Regards, Management Team, Best Western Plus Meridian Hotel Nairobi.
6/10 Okay
Sandra
Travelled with partner
23 Dec 2023
Hotel was ok…gym has great machines. Room was small, air-con was too loud, almost impossible to sleep. What bothered us the most was their staff. They were too much motivated it almost felt like intrudence :(. During breakfast 4 people came to introduce themselfs and asked how is breakfast… The breaking point was when, in the evening we were already sleeping after long flight, and they called our room from the reception asking if everything is ok… TWICE!!! Impossible! We wont come back.
Sandra
Stayed 1 night in Dec 2023
Response from FOM on 28 Dec 2023
Dear Sandra, Greetings from Best Western Plus Meridian Hotel Nairobi! Thank you for taking time out to share your feedback. Your feedback is important and valuable to us. Your feedback will be effectively used to take corrective measures concerning services. We are sorry to hear that you were not happy with our services We have taken this issue serious and we are working on it to make sure it doesn't happen again. Please give us another chance to exceed your expectation in your next visit to Nairobi. Warm Regards, Management Team Best Western Plus Meridian Hotel, Nairobi.
10/10 Excellent
Dag Andre
18 Dec 2023
Dag Andre
Stayed 2 nights in Dec 2023
Response from FOM on 28 Dec 2023
Dear Dag Andre, Greetings from Best Western Plus Meridian Hotel Nairobi! Thank you for taking time out to share your feedback. Your feedback is important and valuable to us. We are looking forward to welcoming you with same excellence and warmth. Warm Regards, Management Team, Best Western Plus Meridian Hotel Nairobi.
Dear Joseph, Greetings from Best Western Plus Meridian Hotel Nairobi! Thank you for taking time out to share your feedback. Your feedback is important and valuable to us. We are looking forward to welcoming you with same excellence and warmth. Warm Regards, Management Team, Best Western Plus Meridian Hotel Nairobi.
The staff was very helpfull in serving all our needs. Breakfast was very good. Eggs made to order.
Susan
Stayed 3 nights in Dec 2023
Response from FOM on 18 Dec 2023
Dear Susan, Greetings from Best Western Plus Meridian Hotel Nairobi! Thank you for taking time out to share your feedback. Your feedback is important and valuable to us. We are looking forward to welcoming you with same excellence and warmth. Warm Regards, Management Team, Best Western Plus Meridian Hotel Nairobi.
10/10 Excellent
Ben
15 Dec 2023
Ben
Stayed 1 night in Dec 2023
Response from FOM on 18 Dec 2023
Dear Ben, Greetings from Best Western Plus Meridian Hotel Nairobi! Thank you for taking time out to share your feedback. Your feedback is important and valuable to us. We are looking forward to welcoming you with same excellence and warmth. Warm Regards, Management Team, Best Western Plus Meridian Hotel Nairobi.
2/10 Terrible
Javier
13 Dec 2023
Liked: Cleanliness
Disliked: Staff & service
Javier
Stayed 1 night in Dec 2023
Response from FOM on 18 Dec 2023
Dear Javier, Greetings from Best Western Plus Meridian Hotel Nairobi! Thank you for taking time out to share your feedback. Your feedback is important and valuable to us. Your feedback will be effectively used to take corrective measures concerning services. We are sorry to hear that your stay was not up to your expectation. Please give us another chance to exceed your expectation in your next visit to Nairobi. Warm Regards, Management Team Best Western Plus Meridian Hotel, Nairobi
8/10 Good
JESS, Tulsa
Travelled with family
13 Dec 2023
Liked: Cleanliness, staff & service, amenities
Nice overnight stay
JESS
Stayed 1 night in Dec 2023
Response from FOM on 28 Dec 2023
Dear Jess, Greetings from Best Western Plus Meridian Hotel Nairobi! Thank you for taking time out to share your feedback. Your feedback is important and valuable to us. We are looking forward to welcoming you with same excellence and warmth. Warm Regards, Management Team, Best Western Plus Meridian Hotel Nairobi.
They had my booking and did not have a room for me. I was forced to find another accommodation. Another two guys were having the same problem. Then, they still charged me even though they said they would not. Awful place. I highly recommend you find another hotel in Nairobi.
Brian
Stayed 1 night in Nov 2023
Response from FOM on 13 Dec 2023
Dear Brian, Greetings from Best Western Plus Meridian Hotel Nairobi! Thank you for taking time out to share your feedback. Your feedback is important and valuable to us. Your feedback will be effectively used to take corrective measures concerning services. We are sorry to hear that you did not get a room. We have taken this issue serious and we are working on it to make sure it doesn't happen again. Please give us another chance to exceed your expectation in your next visit to Nairobi. Warm Regards, Management Team Best Western Plus Meridian Hotel, Nairobi.
6/10 Okay
George
Travelled with partner
9 Dec 2023
Liked: Staff & service
The customer service was amazing however the rooms were smaller than expected
George
Stayed 1 night in Dec 2023
Response from FOM on 13 Dec 2023
Dear George, Greetings from Best Western Plus Meridian Hotel Nairobi! Thank you for taking time out to share your feedback. Your feedback is important and valuable to us. Your feedback will be effectively used to take corrective measures concerning services. We are sorry to hear that the rooms were not up to to your expectation. We have taken this issue serious and we are working on it to make sure it doesn't happen again. Please give us another chance to exceed your expectation in your next visit to Nairobi. Warm Regards, Management Team Best Western Plus Meridian Hotel, Nairobi.