Front of property

Reviews of Best Western Plus Meridian Hotel

3.5 out of 5
Best Western Plus Meridian Hotel
6 Murang'a Road, Off Moi Avenue, Nairobi

Reviews

8.8

Excellent

Rating 10 - Excellent. 530 out of 1002 reviews" "
Rating 8 - Good. 336 out of 1002 reviews" "
Rating 6 - Okay. 88 out of 1002 reviews" "
Rating 4 - Poor. 23 out of 1002 reviews" "
Rating 2 - Terrible. 25 out of 1002 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

siroos

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly
Stayed 3 nights in Mar 2024

8/10 Good

Michael A.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire staff was very friendly and welcoming to me! I felt comfortable and safe at all times in my nice room and the food in the hotel restaurant was delicious!!!!!!! I truly enjoyed my stay because the hotel amenities and location was great right downtown! But is was the fantastic staff of good people that made my stay Excellent!!!!!! I’ll be back next year with a whole group of my family next February for vacation from America! Yes, I loved it that much and my family can’t wait to experience the same!!!!!!! Thank you to the entire staff and keep on doing what you’re doing! You’re Awesome!👌👌👌👌❤️
Stayed 4 nights in Feb 2024

10/10 Excellent

Caitlin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were wonderful, accommodating, and the security made my partner and I feel extra safe despite being city centre. The breakfast options were 10/10!
Stayed 1 night in Jan 2024
Response from FOM on 6 Mar 2024
Dear Caitlin, Greetings from Best Western Plus Meridian Hotel Nairobi! Thank you for taking time out to share your feedback. Your feedback is important and valuable to us. We are looking forward to welcoming you with same excellence and warmth. Warm Regards, Management Team, Best Western Plus Meridian Hotel Nairobi.

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Warm staff. Convenient location in CBD
Stayed 1 night in Feb 2024
Response from FOM on 5 Mar 2024
Dear Daniel, Greetings from Best Western Plus Meridian Hotel Nairobi! Thank you for taking time out to share your feedback. Your feedback is important and valuable to us. We are looking forward to welcoming you with same excellence and warmth. Warm Regards, Management Team, Best Western Plus Meridian Hotel Nairobi.

8/10 Good

Epiphane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Staffs were very efficient
Stayed 2 nights in Feb 2024
Response from FOM on 5 Mar 2024
Dear Epiphane, Greetings from Best Western Plus Meridian Hotel Nairobi! Thank you for taking time out to share your feedback. Your feedback is important and valuable to us. We are looking forward to welcoming you with same excellence and warmth. Warm Regards, Management Team, Best Western Plus Meridian Hotel Nairobi.

10/10 Excellent

Alecia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really great service from all staff, they make an effort to get to know you and meet your needs. Very friendly and helpful.
Stayed 1 night in Feb 2024
Response from FOM on 5 Mar 2024
Dear Alecia, Greetings from Best Western Plus Meridian Hotel Nairobi! Thank you for taking time out to share your feedback. Your feedback is important and valuable to us. We are looking forward to welcoming you with same excellence and warmth. Warm Regards, Management Team, Best Western Plus Meridian Hotel Nairobi.

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Always a great stay at Best Western. Excellent staff who cater for you 24-7.
Response from FOM on 5 Mar 2024
Dear Kelly, Greetings from Best Western Plus Meridian Hotel Nairobi! Thank you for taking time out to share your feedback. Your feedback is important and valuable to us. We are looking forward to welcoming you with same excellence and warmth. Warm Regards, Management Team, Best Western Plus Meridian Hotel Nairobi.

8/10 Good

Paolo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good clean hotel overall. People were nice. Food is ok
Stayed 1 night in Feb 2024
Response from FOM on 5 Mar 2024
Dear Paolo, Greetings from Best Western Plus Meridian Hotel Nairobi! Thank you for taking time out to share your feedback. Your feedback is important and valuable to us. We are looking forward to welcoming you with same excellence and warmth. Warm Regards, Management Team, Best Western Plus Meridian Hotel Nairobi.

2/10 Terrible

Ibrahim

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The worst experience ever. Staff don't know anything about how to interact with customers, and what is the right rules. Also they refused give me invoice for my stay, so anyone will have business visit, be careful that they will nit give you invoice.
Response from FOM on 14 Mar 2024
Dear Ibrahim, Greetings from Best Western Plus Meridian Hotel Nairobi! Thank you for taking time out to share your feedback. Your feedback is important and valuable to us. We have noted all the concerns you raised and we have forwarded to the head of departiment for cations. For the invoice, i have seen your booking was through third party expedia and it was paid for, and for such kind of bookings, you can only get the invoice from expedia which was explained to you. Please accept our sincere apologies for any inconvenience this might have caused. Please give us another chance to serve you. Warm Regards, Management Team, Best Western Plus Meridian Hotel Nairobi

8/10 Good

Josephus

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is good for the price. I enjoyed my stay.
Stayed 1 night in Jan 2024
Response from FOM on 26 Feb 2024
Dear Josephus, Greetings from Best Western Plus Meridian Hotel Nairobi! Thank you for taking time out to share your feedback. Your feedback is important and valuable to us. We are looking forward to welcoming you with same excellence and warmth. Warm Regards, Management Team, Best Western Plus Meridian Hotel Nairobi.

8/10 Good

Wanjiku

Stayed 2 nights in Feb 2024
Response from FOM on 25 Mar 2024
Dear Wanjiku, Greetings from Best Western Plus Meridian Hotel Nairobi! Thank you for taking time out to share your feedback. Your feedback is important and valuable to us. We are looking forward to welcoming you with same excellence and warmth. Warm Regards, Management Team, Best Western Plus Meridian Hotel Nairobi.

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel with an very good breakfast
Stayed 1 night in Feb 2024
Response from FOM on 22 Feb 2024
Dear Peter, Greetings from Best Western Plus Meridian Hotel Nairobi! Thank you for taking time out to share your feedback. Your feedback is important and valuable to us. We are looking forward to welcoming you with same excellence and warmth. Warm Regards, Management Team, Best Western Plus Meridian Hotel Nairobi.

2/10 Terrible

Umang

Light ia not stable in room
Stayed 3 nights in Feb 2024
Response from FOM on 12 Feb 2024
Dear Umang, Greetings from Best Western Plus Meridian Hotel Nairobi! Thank you for taking time out to share your feedback. Your feedback is important and valuable to us. Your feedback will be effectively used to take corrective measures concerning services. We have seen through your feedback that your stay was not up to to your expectation and it breaks our heart to hear that we did not meet your expectation, Please accept our since apologies for the inconvenience caused. We have gotten InTouch with you through email so that we can have some more details as to what could have gone wrong. Please give us another chance to exceed your expectation in your next visit to Nairobi. Warm Regards, Management Team Best Western Plus Meridian Hotel, Nairobi.

10/10 Excellent

Hiwot Girma

Liked: Cleanliness, staff & service, property conditions & facilities
👌
Stayed 2 nights in Feb 2024
Response from FOM on 12 Feb 2024
Dear Hiwot, Greetings from Best Western Plus Meridian Hotel Nairobi! Thank you for taking time out to share your feedback. Your feedback is important and valuable to us. We are looking forward to welcoming you with same excellence and warmth. Warm Regards, Management Team, Best Western Plus Meridian Hotel Nairobi.

10/10 Excellent

Daniel

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Friendly helpful staff. Easy access to the city centre.
Stayed 2 nights in Feb 2024
Response from FOM on 12 Feb 2024
Dear Daniel, Greetings from Best Western Plus Meridian Hotel Nairobi! Thank you for taking time out to share your feedback. Your feedback is important and valuable to us. We are looking forward to welcoming you with same excellence and warmth. Warm Regards, Management Team, Best Western Plus Meridian Hotel Nairobi.

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is conveniently located in town. Staff is very friendly and helpful... And great breakfast.
Stayed 1 night in Feb 2024
Response from FOM on 12 Feb 2024
Dear Nicholas, Greetings from Best Western Plus Meridian Hotel Nairobi! Thank you for taking time out to share your feedback. Your feedback is important and valuable to us. We are looking forward to welcoming you with same excellence and warmth. Warm Regards, Management Team, Best Western Plus Meridian Hotel Nairobi.

4/10 Poor

Marcin

Stayed 3 nights in Feb 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff (Mr. Patrick, Miss Gillian, Miss Florence & Mrs. Catherine) were extremely helpful, professional and polite in regards to fixing the wifi, helping me shift rooms, greetung me each morning at breakfast and advising me on different tours available in and around Nairobi.
Stayed 5 nights in Jan 2024
Response from FOM on 12 Feb 2024
Dear John, Greetings from Best Western Plus Meridian Hotel Nairobi! Thank you for taking time out to share your feedback. Your feedback is important and valuable to us. We are looking forward to welcoming you with same excellence and warmth. Warm Regards, Management Team, Best Western Plus Meridian Hotel Nairobi.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easily accessible. Friendly and helpful staff
Stayed 1 night in Feb 2024
Response from FOM on 12 Feb 2024
Dear Daniel, Greetings from Best Western Plus Meridian Hotel Nairobi! Thank you for taking time out to share your feedback. Your feedback is important and valuable to us. We are looking forward to welcoming you with same excellence and warmth. Warm Regards, Management Team, Best Western Plus Meridian Hotel Nairobi.

8/10 Good

Alex

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Satisfied
Stayed 1 night in Feb 2024
Response from FOM on 12 Feb 2024
Dear Alex, Greetings from Best Western Plus Meridian Hotel Nairobi! Thank you for taking time out to share your feedback. Your feedback is important and valuable to us. We are looking forward to welcoming you with same excellence and warmth. Warm Regards, Management Team, Best Western Plus Meridian Hotel Nairobi.

6/10 Okay

Hawa

Liked: Cleanliness, staff & service
Stayed 3 nights in Jan 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The wifi could use some minor improvement.
Stayed 4 nights in Jan 2024
Response from FOM on 2 Feb 2024
Dear John, Greetings from Best Western Plus Meridian Hotel Nairobi! and Thank you for taking time out to share your feedback. we regret to learn that some aspects did not meet your expectations We have noted with concern the issue raised in regards to Wi-fi and I assure you we shall have the issue addressed. Thank you again for this review and we look forward to your next visit. Warm Regards, Management Team, Best Western Plus Meridian Hotel Nairobi

10/10 Excellent

John

Stayed 2 nights in Jan 2024
Response from FOM on 25 Mar 2024
Dear John, Greetings from Best Western Plus Meridian Hotel Nairobi! Thank you for taking time out to share your feedback. Your feedback is important and valuable to us. We are looking forward to welcoming you with same excellence and warmth. Warm Regards, Management Team, Best Western Plus Meridian Hotel Nairobi.

10/10 Excellent

Kelvin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
@Best Western Plus Meridian Hotel was clean and quiet with friendly staff. It is the place to be right in glory of Nairobi.
Stayed 3 nights in Jan 2024
Response from FOM on 2 Feb 2024
Dear Kelvin, Greetings from Best Western Plus Meridian Hotel Nairobi! Welcome back and Thank you for taking time out to share your feedback. Your feedback is important and valuable to us. We are looking forward to welcoming you with same excellence and warmth. Warm Regards, Management Team, Best Western Plus Meridian Hotel Nairobi

10/10 Excellent

Ahmed

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 1 night in Jan 2024
Response from FOM on 24 Jan 2024
Dear Ahmed, Greetings from Best Western Plus Meridian Hotel Nairobi! Thank you for taking time out to share your feedback. Your feedback is important and valuable to us. We are looking forward to welcoming you with same excellence and warmth. Warm Regards, Management Team, Best Western Plus Meridian Hotel Nairobi.

10/10 Excellent

Blessing

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staffs.
Stayed 1 night in Jan 2024
Response from FOM on 24 Jan 2024
Dear Blessing, Greetings from Best Western Plus Meridian Hotel Nairobi! Thank you for taking time out to share your feedback. Your feedback is important and valuable to us. We are looking forward to welcoming you with same excellence and warmth. Warm Regards, Management Team, Best Western Plus Meridian Hotel Nairobi.

10/10 Excellent

Josephus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from FOM on 24 Jan 2024
Dear Josephus, Greetings from Best Western Plus Meridian Hotel Nairobi! Thank you for taking time out to share your feedback. Your feedback is important and valuable to us. We are looking forward to welcoming you with same excellence and warmth. Warm Regards, Management Team, Best Western Plus Meridian Hotel Nairobi.

8/10 Good

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from FOM on 24 Jan 2024
Dear Sandra, Greetings from Best Western Plus Meridian Hotel Nairobi! Thank you for taking time out to share your feedback. Your feedback is important and valuable to us. We are looking forward to welcoming you with same excellence and warmth. Warm Regards, Management Team, Best Western Plus Meridian Hotel Nairobi.

10/10 Excellent

Evelyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very friendly and helpful. The room is clean . The food at the restaurant is great .
Stayed 3 nights in Jan 2024
Response from FOM on 24 Jan 2024
Dear Evelyn, Greetings from Best Western Plus Meridian Hotel Nairobi! Thank you for taking time out to share your feedback. We are thrilled that you enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. We will certainly not fail to convey your very kind compliments to all of them. We are looking forward to welcoming you with same excellence and warmth. Warm Regards, Management Team, Best Western Plus Meridian Hotel Nairobi.

10/10 Excellent

MIKA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very professional and helpful. Also breakfast was great.
Stayed 1 night in Jan 2024
Response from FOM on 24 Jan 2024
Dear Mika, Greetings from Best Western Plus Meridian Hotel Nairobi! Thank you for taking time out to share your feedback. We are thrilled that you enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. We will certainly not fail to convey your very kind compliments to all of them. We are looking forward to welcoming you with same excellence and warmth. Warm Regards, Management Team, Best Western Plus Meridian Hotel Nairobi

8/10 Good

James

Liked: Cleanliness
Stayed 2 nights in Jan 2024
Response from FOM on 24 Jan 2024
Dear James, Greetings from Best Western Plus Meridian Hotel Nairobi! Thank you for taking time out to share your feedback. Your feedback is important and valuable to us. We are looking forward to welcoming you with same excellence and warmth. Warm Regards, Management Team, Best Western Plus Meridian Hotel Nairobi.

8/10 Good

Most. Tania

Stayed 2 nights in Dec 2023
Response from FOM on 24 Jan 2024
Dear Tania, Greetings from Best Western Plus Meridian Hotel Nairobi! Thank you for taking time out to share your feedback. Your feedback is important and valuable to us. We are looking forward to welcoming you with same excellence and warmth. Warm Regards, Management Team, Best Western Plus Meridian Hotel Nairobi.

10/10 Excellent

Mille

Stayed 1 night in Jan 2024
Response from FOM on 2 Feb 2024
Dear Mille, Greetings from Best Western Plus Meridian Hotel Nairobi! Welcome back and Thank you for taking time out to share your feedback. Your feedback is important and valuable to us. We are looking forward to welcoming you with same excellence and warmth. Warm Regards, Management Team, Best Western Plus Meridian Hotel Nairobi

10/10 Excellent

Josephus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will recommend this hotel to anyone looking for a cost effective with luxurious standards. The epitome of service. Great job!
Stayed 1 night in Jan 2024
Response from FOM on 9 Jan 2024
Dear Josephus, Greetings from Best Western Plus Meridian Hotel Nairobi! Thank you for taking time out to share your feedback. Your feedback is important and valuable to us. We are looking forward to welcoming you with same excellence and warmth. Warm Regards, Management Team, Best Western Plus Meridian Hotel Nairobi.

10/10 Excellent

Mille

Stayed 1 night in Jan 2024
Response from FOM on 24 Jan 2024
Dear Mille, Greetings from Best Western Plus Meridian Hotel Nairobi! Thank you for taking time out to share your feedback. Your feedback is important and valuable to us. We are looking forward to welcoming you with same excellence and warmth. Warm Regards, Management Team, Best Western Plus Meridian Hotel Nairobi.

10/10 Excellent

RALPH

Liked: Cleanliness, staff & service, property conditions & facilities
Near Central Business District.
Stayed 1 night in Jan 2024
Response from FOM on 9 Jan 2024
Dear RALPH, Greetings from Best Western Plus Meridian Hotel Nairobi! Thank you for taking time out to share your feedback. Your feedback is important and valuable to us. We are looking forward to welcoming you with same excellence and warmth. Warm Regards, Management Team, Best Western Plus Meridian Hotel Nairobi.

10/10 Excellent

Binh

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was good, lots of options. We did not stay long so difficult to comment on much else.
Stayed 1 night in Oct 2023
Response from FOM on 24 Jan 2024
Dear Binh, Greetings from Best Western Plus Meridian Hotel Nairobi! Thank you for taking time out to share your feedback. Your feedback is important and valuable to us. We are looking forward to welcoming you with same excellence and warmth. Warm Regards, Management Team, Best Western Plus Meridian Hotel Nairobi.

8/10 Good

Courtney

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Did not receive Expedia gold member benefit. The resort was not full. This seems to be a chronic issue with Expedia. I am not sure why they recommend these properties?!
Stayed 1 night in Dec 2023
Response from FOM on 12 Feb 2024
Dear Courtney, Greetings from Best Western Plus Meridian Hotel Nairobi! Thank you for taking time out to share your feedback. Your feedback is important and valuable to us. In regards to your Gold member status benefit, please get InTouch with expedia and they will advise you accordingly. Please give us another chance in your next visit to Nairobi. Warm Regards, Management Team, Best Western Plus Meridian Hotel Nairobi.

8/10 Good

barry

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed needed improvement.
Stayed 14 nights in Dec 2023
Response from FOM on 2 Feb 2024
Dear Barry, Greetings from Best Western Plus Meridian Hotel Nairobi! and Thank you for taking time out to share your feedback. We are thrilled that you enjoyed your stay but some aspects didn't meet your expectation. We have noted with concern the issue raised in regards to our bed, I have forwarded the issue to Housekeeping and and I assure you we shall have the issue addressed. Thank you again for this review and we look forward to your next visit. Warm Regards, Management Team, Best Western Plus Meridian Hotel Nairobi.

10/10 Excellent

Ledwina

Stayed 3 nights in Dec 2023
Response from FOM on 9 Jan 2024
Dear Ledwina, Greetings from Best Western Plus Meridian Hotel Nairobi! Thank you for taking time out to share your feedback. Your feedback is important and valuable to us. We are looking forward to welcoming you with same excellence and warmth. Warm Regards, Management Team, Best Western Plus Meridian Hotel Nairobi.

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from FOM on 28 Dec 2023
Dear Susan, Greetings from Best Western Plus Meridian Hotel Nairobi! Thank you for taking time out to share your feedback. Your feedback is important and valuable to us. We are looking forward to welcoming you with same excellence and warmth. Warm Regards, Management Team, Best Western Plus Meridian Hotel Nairobi.

6/10 Okay

Sandra

Travelled with partner
Hotel was ok…gym has great machines. Room was small, air-con was too loud, almost impossible to sleep. What bothered us the most was their staff. They were too much motivated it almost felt like intrudence :(. During breakfast 4 people came to introduce themselfs and asked how is breakfast… The breaking point was when, in the evening we were already sleeping after long flight, and they called our room from the reception asking if everything is ok… TWICE!!! Impossible! We wont come back.
Stayed 1 night in Dec 2023
Response from FOM on 28 Dec 2023
Dear Sandra, Greetings from Best Western Plus Meridian Hotel Nairobi! Thank you for taking time out to share your feedback. Your feedback is important and valuable to us. Your feedback will be effectively used to take corrective measures concerning services. We are sorry to hear that you were not happy with our services We have taken this issue serious and we are working on it to make sure it doesn't happen again. Please give us another chance to exceed your expectation in your next visit to Nairobi. Warm Regards, Management Team Best Western Plus Meridian Hotel, Nairobi.

10/10 Excellent

Dag Andre

Stayed 2 nights in Dec 2023
Response from FOM on 28 Dec 2023
Dear Dag Andre, Greetings from Best Western Plus Meridian Hotel Nairobi! Thank you for taking time out to share your feedback. Your feedback is important and valuable to us. We are looking forward to welcoming you with same excellence and warmth. Warm Regards, Management Team, Best Western Plus Meridian Hotel Nairobi.

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was great
Stayed 2 nights in Dec 2023
Response from FOM on 18 Dec 2023
Dear Joseph, Greetings from Best Western Plus Meridian Hotel Nairobi! Thank you for taking time out to share your feedback. Your feedback is important and valuable to us. We are looking forward to welcoming you with same excellence and warmth. Warm Regards, Management Team, Best Western Plus Meridian Hotel Nairobi.

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was very helpfull in serving all our needs. Breakfast was very good. Eggs made to order.
Stayed 3 nights in Dec 2023
Response from FOM on 18 Dec 2023
Dear Susan, Greetings from Best Western Plus Meridian Hotel Nairobi! Thank you for taking time out to share your feedback. Your feedback is important and valuable to us. We are looking forward to welcoming you with same excellence and warmth. Warm Regards, Management Team, Best Western Plus Meridian Hotel Nairobi.

10/10 Excellent

Ben

Stayed 1 night in Dec 2023
Response from FOM on 18 Dec 2023
Dear Ben, Greetings from Best Western Plus Meridian Hotel Nairobi! Thank you for taking time out to share your feedback. Your feedback is important and valuable to us. We are looking forward to welcoming you with same excellence and warmth. Warm Regards, Management Team, Best Western Plus Meridian Hotel Nairobi.

2/10 Terrible

Javier

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Dec 2023
Response from FOM on 18 Dec 2023
Dear Javier, Greetings from Best Western Plus Meridian Hotel Nairobi! Thank you for taking time out to share your feedback. Your feedback is important and valuable to us. Your feedback will be effectively used to take corrective measures concerning services. We are sorry to hear that your stay was not up to your expectation. Please give us another chance to exceed your expectation in your next visit to Nairobi. Warm Regards, Management Team Best Western Plus Meridian Hotel, Nairobi

8/10 Good

JESS, Tulsa

Travelled with family
Liked: Cleanliness, staff & service, amenities
Nice overnight stay
Stayed 1 night in Dec 2023
Response from FOM on 28 Dec 2023
Dear Jess, Greetings from Best Western Plus Meridian Hotel Nairobi! Thank you for taking time out to share your feedback. Your feedback is important and valuable to us. We are looking forward to welcoming you with same excellence and warmth. Warm Regards, Management Team, Best Western Plus Meridian Hotel Nairobi.

2/10 Terrible

Brian

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had my reservation but no room for me to stay in
They had my booking and did not have a room for me. I was forced to find another accommodation. Another two guys were having the same problem. Then, they still charged me even though they said they would not. Awful place. I highly recommend you find another hotel in Nairobi.
Stayed 1 night in Nov 2023
Response from FOM on 13 Dec 2023
Dear Brian, Greetings from Best Western Plus Meridian Hotel Nairobi! Thank you for taking time out to share your feedback. Your feedback is important and valuable to us. Your feedback will be effectively used to take corrective measures concerning services. We are sorry to hear that you did not get a room. We have taken this issue serious and we are working on it to make sure it doesn't happen again. Please give us another chance to exceed your expectation in your next visit to Nairobi. Warm Regards, Management Team Best Western Plus Meridian Hotel, Nairobi.

6/10 Okay

George

Travelled with partner
Liked: Staff & service
The customer service was amazing however the rooms were smaller than expected
Stayed 1 night in Dec 2023
Response from FOM on 13 Dec 2023
Dear George, Greetings from Best Western Plus Meridian Hotel Nairobi! Thank you for taking time out to share your feedback. Your feedback is important and valuable to us. Your feedback will be effectively used to take corrective measures concerning services. We are sorry to hear that the rooms were not up to to your expectation. We have taken this issue serious and we are working on it to make sure it doesn't happen again. Please give us another chance to exceed your expectation in your next visit to Nairobi. Warm Regards, Management Team Best Western Plus Meridian Hotel, Nairobi.