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Reviews of Hotel Metropolitan Nagano

3.5 out of 5
Hotel Metropolitan Nagano
1346 Minami-ishido-cho, Nagano, Nagano-ken

Reviews

9.2

Wonderful

Rating 10 - Excellent. 619 out of 1000 reviews" "
Rating 8 - Good. 327 out of 1000 reviews" "
Rating 6 - Okay. 35 out of 1000 reviews" "
Rating 4 - Poor. 10 out of 1000 reviews" "
Rating 2 - Terrible. 9 out of 1000 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Maurizio, Lisbon

Liked: Cleanliness, staff & service, property conditions & facilities
Great position close to the train station and commercial area.
Stayed 4 nights in Mar 2024

10/10 Excellent

aria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy and convenient. Clean.
Stayed 1 night in Mar 2024
Response from ホテルメトロポリタン長野 くちこみ担当 on 19 Mar 2024
Dear ariaThank you very much for choosing Hotel Metropolitan Nagano. Thank you again for your valuable feedback.We are relieved to hear that you had a pleasant stay at our hotel. How was your trip to Nagano? We hope it was a wonderful memory for you. We hope that you will choose our hotel again the next time you come to Japan.Thank you very much for your valuable feedback.

10/10 Excellent

Soe Moe

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to Nagano station and snow mokey park.
Stayed 2 nights in Mar 2024
Response from ホテルメトロポリタン長野 くちこみ担当 on 16 Mar 2024
Dear Soe MoeThank you very much for staying at Hotel Metropolitan Nagano. We would like to thank you again for your feedback amidst your busy schedule.We read your feedback and thank you very much for your stay mainly at our hotel. We hope you had a pleasant stay at our hotel, as it was very close to the Nagano station. How did you like our hotel facilities and services? We would be happy if your trip was a wonderful memory for you.We will continue to strive to make our hotel more comfortable, and we look forward to your continued patronage. We look forward to seeing you again someday. Thank you very much for your valuable feedback.

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay.
Stayed 1 night in Feb 2024

10/10 Excellent

Ian

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stopped 2 nights to do some local tourist things. Right next to Nagano station which has a few restaurants and many more over the road. Checkin was easy. We arrived well before checkin time so they stowed our luggage and delivered it to the room before we returned. Easy.
Stayed 2 nights in Jan 2024
Response from ホテルメトロポリタン長野 くちこみ担当 on 7 Feb 2024
Dear IanThank you very much for staying at our hotel. We would like to thank you again for your feedback in the midst of your busy schedule.We are relieved to read that you enjoyed your trip around our hotel.How was your sightseeing in Nagano? Nagano has natural mountains and hot springs. You can also enjoy local delicacies such as "Shinshu Soba" and "Oyaki". We look forward to welcoming you back to Nagano one day. Thank you very much for your valuable feedback.

10/10 Excellent

Michael, San Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right next to the station with great service
Stayed 1 night in Jan 2024
Response from ホテルメトロポリタン長野 くちこみ担当 on 7 Feb 2024
Dear MichaelThank you very much for staying at our hotel. We would like to thank you once again for your feedback in the midst of your busy schedule.We are relieved to read that you enjoyed your trip to Nagano with our hotel at the centre of your stay. We hope that you found the access to the tourist attractions from the hotel comfortable. How was your sightseeing in Nagano? We hope that your sightseeing in Nagano was a wonderful memory for you.We will continue to strive for a comfortable hotel, and we look forward to your continued patronage. We look forward to seeing you again someday. Thank you very much for your valuable feedback.

10/10 Excellent

Jiing Yuan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Naomi, Torrance

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right next to Nagano station. It was very convenient. The room was very clean but bit old. The staff were very friendly.
Stayed 2 nights in Jan 2024
Response from ホテルメトロポリタン長野 くちこみ担当 on 25 Jan 2024
Dear NaomiThank you very much for staying at our hotel. Thank you again for taking the time to give us your feedback.We are very happy to read your comments and warm words to our staff. Although our facilities may seem a bit classical, we will soon celebrate our 30th anniversary thanks to you. We hope that your stay with us this time was a wonderful memory for you.We will continue to strive to make your stay in our hotel as comfortable as possible, and we look forward to your continued patronage. We look forward to seeing you again someday in the future. Thank you very much for your valuable feedback.

10/10 Excellent

Jiing Yuan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location - central to all things in Nagano and easy for day trips given its connection to the station. The Nagano Station mall has everything you need! Staff were very friendly, allowed for luggage storage and answered all questions we had. Rooms are clean and decent size.
Response from ホテルメトロポリタン長野 くちこみ担当 on 19 Jan 2024
Dear Jiing YuanThank you very much for staying at our hotel. Thank you again for taking the time to give us your feedback.We are relieved to read that you had a generally comfortable stay with us. As the hotel is located in the center of Nagano City, I am sure you had easy access to various places. We are very happy to hear your warm words to our staff. We hope that your stay with us this time was a wonderful memory for you.We will continue to strive to make your stay in our hotel as comfortable as possible, and we look forward to your continued patronage. We look forward to seeing you again someday in the future. Thank you very much for your valuable feedback.

10/10 Excellent

Taeko and John

Stayed 1 night in Jan 2024

4/10 Poor

mandy

Stayed 2 nights in Jan 2024

10/10 Excellent

Vikas

Stayed 3 nights in Jan 2024

10/10 Excellent

Royce

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Jacqueline, Beaumaris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel attached to Nagano station, making it very convenient!
Response from ホテルメトロポリタン長野 くちこみ担当 on 24 Dec 2023
Dear JacquelineThank you very much for staying at our hotel. We would like to thank you again for taking the time to give us your feedback.We are relieved to read that you enjoyed sightseeing and shopping around our hotel. Our hotel is very conveniently located near major train stations. We hope you will continue to use our hotel for both sightseeing and business.We will continue to strive to provide a comfortable hotel, and we look forward to your continued patronage. We look forward to seeing you again someday. Thank you very much for your valuable feedback.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Second time staying here as stopover before going to Nagano ski resorts. Fantastic location and spacious rooms, especially the one that can add in a third bed.
Stayed 1 night in Dec 2023
Response from ホテルメトロポリタン長野 くちこみ担当 on 24 Dec 2023
Thank you very much for staying at our hotel. We would like to thank you again for taking the time to give us your feedback.We are relieved to read that you enjoyed sightseeing and shopping around our hotel. Our hotel is very conveniently located near major train stations. We hope you will continue to use our hotel for both sightseeing and business.We will continue to strive to provide a comfortable hotel, and we look forward to your continued patronage. We look forward to seeing you again someday. Thank you very much for your valuable feedback.

10/10 Excellent

Vera

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

8/10 Good

Mohammed, Kalamazoo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2023

10/10 Excellent

Reggie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious rooms with lots of nearby food options and next to the twin station.
Stayed 2 nights in Dec 2023
Response from ホテルメトロポリタン長野 くちこみ担当 on 24 Dec 2023
Dear ReggieThank you very much for choosing our hotel. Thank you again for your valuable feedback.We are relieved to hear that you had a pleasant stay at our hotel. Our hotel is conveniently located near Nagano Station. It is an ideal hotel for sightseeing in Nagano.We hope that you will choose our hotel again the next time you visit Japan. Thank you very much for your valuable feedback.

10/10 Excellent

JUSTIN

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
enjoyed our stay here for 2 nights! hotel is convenient to the JR line as well as the bus terminals.
Stayed 2 nights in Nov 2023
Response from ホテルメトロポリタン長野 くちこみ担当 on 24 Dec 2023
Dear JUSTINThank you very much for choosing our hotel. We would also like to thank you again for your valuable feedback.We are relieved to hear that you enjoyed your stay at our hotel. Nagano has many sightseeing spots, and we hope you will visit our hotel again when you come back. We sincerely hope that we can help make your trip a memorable one. Thank you very much for your valuable feedback.

10/10 Excellent

Jun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Japanese service quality
The quality of service in Japan is always great.
Stayed 1 night in Oct 2023
Response from ホテルメトロポリタン長野 くちこみ担当 on 3 Nov 2023
Dear JunThank you very much for staying at our hotel. Thank you again for taking the time to give us your feedback.We are relieved to read that you had a pleasant stay in general. It is a great honor for us to receive your high evaluation.We will continue to strive to make your stay in our hotel as comfortable as possible, and we look forward to your continued patronage. We look forward to seeing you again someday in the future. Thank you very much for your valuable feedback.

10/10 Excellent

David

Stayed 1 night in Oct 2023

10/10 Excellent

Alice

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right next to Nagano station with a covered link to hotel.
Stayed 1 night in Oct 2023
Response from ホテルメトロポリタン長野 くちこみ担当 on 30 Oct 2023
Dear AliceThank you very much for staying at our hotel. We would like to thank you again for taking the time to give us your feedback.We are relieved to read that you enjoyed your trip around our hotel. The large eaves at Nagano Station will make your travel easier even on bad weather days. Did you have any inconvenience during your stay at the hotel?We will continue to strive to provide a comfortable hotel, and we look forward to your continued patronage. We look forward to seeing you again someday. Thank you very much for your valuable feedback.

10/10 Excellent

Ayumi

Wonderful breakfast buffet.
Stayed 2 nights in Oct 2023
Response from ホテルメトロポリタン長野 くちこみ担当 on 23 Oct 2023
Dear AyumiThank you very much for choosing our hotel. We would also like to thank you again for your valuable feedback.We are relieved to hear that you enjoyed your stay at our hotel. We hope you enjoyed our breakfast featuring Nagano's local cuisine. Nagano has many tourist attractions, and we hope you will visit our hotel again when you come back. We sincerely hope that we can help make your trip a memorable one. Thank you very much for your valuable feedback.

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is astounding. Even with it being connected to the Nagano train station it was relaxing and quiet. Easy access to all of Nagano. Wonderful buffet breakfast as well.
Stayed 2 nights in Oct 2023
Response from ホテルメトロポリタン長野 くちこみ担当 on 15 Oct 2023
Dear ElizabethThank you very much for using our hotel this time. Thank you again for your valuable feedback.We are glad to hear that you had a comfortable stay at our hotel. Our hotel is conveniently located near Nagano Station. This hotel is perfect for sightseeing in Nagano.We hope that you will stay at our hotel the next time you come to Japan. Thank you very much for your valuable feedback.

10/10 Excellent

Winnie Sze Wan

Stayed 1 night in Oct 2023

10/10 Excellent

Eve, Sunnyside

Liked: Cleanliness, staff & service, property conditions & facilities
Everything you need in a hotel adjacent to the train station.
Stayed 1 night in Sep 2023
Response from ホテルメトロポリタン長野 くちこみ担当 on 24 Sept 2023
Dear EveThank you very much for choosing our hotel. Thank you again for your valuable feedback.We are relieved to hear that you had a pleasant stay at our hotel. Our hotel is conveniently located near Nagano Station. It is an ideal hotel for sightseeing in Nagano.We hope that you will choose our hotel again the next time you visit Japan. Thank you very much for your valuable feedback.

10/10 Excellent

Bich

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location 5mn walk from the Nagano train station, various bus are around the location, very convenient The hotel room is spacious, old standard style, very clean and quiet. The breakfast is boring, need to improve
Stayed 2 nights in Sep 2023
Response from ホテルメトロポリタン長野 くちこみ担当 on 21 Sept 2023
Thank you very much for choosing our hotel. Thank you again for your valuable feedback.We are relieved to hear that you had a pleasant stay at our hotel. We are very sorry that we could not meet your breakfast request.Our hotel is conveniently located near Nagano Station, and we hope that you will consider staying with us again on your next visit to Nagano. Thank you very much for your valuable feedback.

10/10 Excellent

Ellen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, excellent customer service. Convenient location, close to many food options, shopping and station. Would stay here again.
Stayed 2 nights in Sep 2023
Response from ホテルメトロポリタン長野 くちこみ担当 on 17 Sept 2023
Dear EllenThank you very much for staying at our hotel. We would like to thank you again for your kind words of praise despite your busy schedule.We are relieved to read that you enjoyed sightseeing and shopping around our hotel. Our hotel is very conveniently located near major train stations. We hope you will continue to use our hotel for both sightseeing and business.We will continue to strive to provide a comfortable hotel, and we look forward to your continued patronage. We look forward to seeing you again someday. Thank you very much for your valuable feedback.

10/10 Excellent

Makiko

Stayed 1 night in Sep 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location
Great convenient location, rooms a little tired and bed a little hard, but all in all a good stay.
Stayed 1 night in Sep 2023
Response from ホテルメトロポリタン長野 くちこみ担当 on 14 Sept 2023
Thank you very much for staying at our hotel. We would like to thank you again for your feedback in the midst of your busy schedule.How was your sightseeing in Nagano? We hope you enjoyed sightseeing and shopping around our hotel. Nagano has great natural mountains and hot springs. There are also local delicacies such as "Shinshu Soba" and "Oyaki". We look forward to welcoming you to Nagano again someday.We will continue to strive to make our hotel a comfortable place to stay, and we look forward to your continued patronage. Thank you very much for your valuable feedback.

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Hiromi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very easy access from Nagano station, both buildings are connected by indoor passageways. The hotel staff were very kind and they printed the duty free store options for us by request. The breakfast buffet was gorgeous including the local meals and drinks, such as tasty apple juice and sake. I thought the room was larger than other popular business hotels’ in Japan.
Stayed 2 nights in Jul 2023
Response from ホテルメトロポリタン長野 くちこみ担当 on 20 July 2023
Thank you very much for staying at our hotel. We would also like to thank you for your warm words about our hotel.We are very pleased to hear your very high evaluation and warm words. Your kind words are an encouragement to our staff. Thank you very much.We will continue to strive to provide a hotel where you can relax and enjoy your stay. We sincerely hope that you will continue to patronize us. We all look forward to welcoming you again. Thank you very much for your kind attention.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel
Stayed 1 night in Jul 2023
Response from ホテルメトロポリタン長野 くちこみ担当 on 9 July 2023
Dear AndrewThank you very much for staying at our hotel. Thank you again for taking the time to give us your feedback.We are relieved to read that you had a pleasant stay in general. It is a great honor for us to receive your high evaluation.We will continue to strive to make your stay in our hotel as comfortable as possible, and we look forward to your continued patronage. We look forward to seeing you again someday in the future. Thank you very much for your valuable feedback.

10/10 Excellent

Judy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was very convenient to the railway station and all the shops and restaurants around it. The room was very pleasant.
Stayed 1 night in Jun 2023
Response from ホテルメトロポリタン長野 くちこみ担当 on 2 July 2023
Dear JudyThank you very much for staying at our hotel. We would like to thank you again for taking the time to give us your feedback.We are relieved to read that you enjoyed sightseeing and shopping around our hotel. Our hotel is very conveniently located near major train stations. We hope you will continue to use our hotel for both sightseeing and business.We will continue to strive to provide a comfortable hotel, and we look forward to your continued patronage. We look forward to seeing you again someday. Thank you very much for your valuable feedback.

10/10 Excellent

Kate

Stayed 2 nights in May 2023

8/10 Good

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean no doubt the building is old, plenty of restaurants surrounding
Stayed 2 nights in Apr 2023
Response from Shunji Yaguchi on 31 May 2023
Thank you for staying at our hotel recently.We will continue to strive for hotels that will be chosen by many customers in the future.We look forward to your visit.

10/10 Excellent

steve

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast and dinner buffet was excellent. Staff very nice. Loved being at the train station easy to catch a bus or a train. Love Nagano
Stayed 1 night in Apr 2023
Response from ホテルメトロポリタン長野 くちこみ担当 on 31 July 2023
This time thank you for your contribution to the review, thank you for your high rating.We appreciate your satisfaction and we are very happy.We will continue to work to become a hotel that many people will choose in the future.We look forward to your visit again.

10/10 Excellent

Alexandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel lobby was lovely and spacious, the staff were friendly and helpful, the room was clean and big and the bathroom was exactly what we needed! The lobby restaurant and bar was perfect and the staff were very friendly. The hotel is attached to the train station so it was very easy to access transportation. The station also had excellent restaurants and shops which we enjoyed.
Stayed 3 nights in Apr 2023
Response from ホテルメトロポリタン長野 くちこみ担当 on 31 July 2023
Thank you for your contribution to the review, thank you for the high rating. Thank you very much.We have heard that you are satisfied, so we are very pleased.We will continue to strive for better service in the future.We look forward to your next visit.

10/10 Excellent

Leslie, DARLINGHURST

Stayed 2 nights in Apr 2023

10/10 Excellent

Irina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay
Great customer service and excellent location which next to the train station.
Stayed 2 nights in Apr 2023

10/10 Excellent

Irene

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Snow monkeys
Location right next to thestation
Stayed 2 nights in Apr 2023

8/10 Good

Hak Kwong, Richmond Hill

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located hotel with friendly staff
Stayed 3 nights in Apr 2023
Response from Shunji Yaguchi on 31 July 2023
Thank you very much for staying at our hotel.We will continue to make efforts to encourage your satisfaction with customer's .I and all staff are looking forward to meeting you again .

8/10 Good

Samantha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness was a 5 star. Very easy to check in/out. Easy access from the train station and back, great location! Wifi was slow and on my last day it didn’t work at all.
Stayed 2 nights in Apr 2023

8/10 Good

Clement, Agoura Hills

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to the train station.
Stayed 2 nights in Mar 2023

10/10 Excellent

Roy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay. Adjacent to train station with internal access direct from station. Reception staff were friendly and efficient, room was quite small but clean and tidy. Easy to catch bus for the snow monkey park from near this hotel.
Stayed 2 nights in Feb 2023

10/10 Excellent

Peter

Stayed 1 night in Mar 2023

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great central Nagano location. Attached to the train/bus station. Easy walking distance to many restaurants, Zenkoji temple
Stayed 2 nights in Feb 2023
Response from Shunji Yaguchi on 7 Mar 2023
Thank you so much for staying at our hotel the other night. In addition, thank you for your gratitude and appreciation of this time.We will continue to strive for hotels that will be chosen by many customers in the future.We look forward to your visit again.