The beds had bedbugs leaving me with bite marks, the exhaust in the washroom was mouldy and had foul smell every time we switched it on. The housekeeping simply washed used coffee mugs in the wash nasin and kept it back (something i saw as i was in the room).
The kettle was not working, and the door to balcony was jammed.
Kettle changed but then i had to tell them that the switchw as not working either.
Horrible mouldy chairs in the pool area. Always short of places to sut by the pool, no kid friendly food options.
On check in i requested details about marriott bonvoy benefits as i am a member, was not told about it till i came across the elite cocktail hour by the beach. Upon asking i was told its almost over and next one will ne next week so i miseed out.
Requested an easly check out, was told the manager will het back anout what could be done, no one bothered to call.
Every room service order had a $14 delivery charge and no good eating options for kids.
Never again.