There was only one person on the desk, was very slow, only one person before me and took ages. Then a man, comes around the side of the desk and the receptionist dealt with him on the side while doing the person in front of me.
Gave us a remote for the aircon, staff tried to work it, said they would come back with a new remote and didn’t come back, we were satisfied with the fan.
We had a knife for a spoon for our tea/coffee.
The next morning when going to reception to order a taxi, the receptionist was not very welcoming, basically ordered our taxi and didn’t say anything, no direction of where I should wait or what to look out for. The security was great, helpful.