Gazebo
Check availability

Reviews of Clouds Montville

4 out of 5
Clouds Montville
166 Balmoral Road, Montville, QLD

Reviews

8.4

Very good

Rating 10 - Excellent. 132 out of 267 reviews" "
Rating 8 - Good. 81 out of 267 reviews" "
Rating 6 - Okay. 30 out of 267 reviews" "
Rating 4 - Poor. 14 out of 267 reviews" "
Rating 2 - Terrible. 10 out of 267 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Max

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ceiling fans over the the beds would be great that way you might not have to use the air conditions all the time witch would save you money
Stayed 2 nights in Jan 2024

6/10 Okay

Rodney

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024

8/10 Good

Gaynor

Stayed 1 night in Dec 2023

6/10 Okay

Charles and Lara

Business traveller, Travelled with partner
Disliked: Staff & service
There were barely any guests and we were allocated a room near the carpark with limited view. Leak by door when we entered. Facilities needed maintenance. Bed not comfortable. Milk was rotten
Stayed 1 night in Nov 2023

10/10 Excellent

Glenda

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Great views quiet place to relax
Stayed 4 nights in Nov 2023

10/10 Excellent

Margaret

Liked: Property conditions & facilities
It was a lovely place to stay but I don’t understand why I was given the studio room that was for disabled guests when clearly there were other rooms available. The toilet had not been cleaned & needed attention.
Stayed 1 night in Nov 2023

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet and private with all necessary amenities
Stayed 3 nights in Oct 2023

10/10 Excellent

Gail

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were great. We loved staying there 😊
Stayed 1 night in Oct 2023

10/10 Excellent

kim

Travelled with group
Liked: Staff & service, property conditions & facilities
The only thing wrong was it was supposed to be breakfast included then found out that’s only on the weekend
Stayed 1 night in Oct 2023

2/10 Terrible

ray

Stayed 1 night in Sep 2023

6/10 Okay

Michael

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
VERY Unusual.
Be aware if you arrive after 5pm there is no one in attendance. I had to guess that the key might be in a safe outside. I had to guess that the blank envelope was mine ( no name on it ) and I had to guess which room I was in !!! I paid for breakfast and the hotel does not do breakfast during the week.
Stayed 1 night in Sep 2023

2/10 Terrible

Victoria

Stayed 1 night in Aug 2023

10/10 Excellent

Kathy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our night in the cottage. Was lovely and peaceful and would definitely come back next time.
Stayed 1 night in Aug 2023

10/10 Excellent

Ray

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fresh, clean, friendly
Stayed 1 night in Aug 2023

10/10 Excellent

Stephan

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Beautiful private room to enjoy our honeymoon
Stayed 3 nights in Jul 2023

10/10 Excellent

Sussi

Stayed 1 night in Jul 2023

8/10 Good

Mark

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The facility was really clean and comfortable. Whilst it is on a main road it was very quiet and peaceful. shame there is no staff on the premises to check in with.
Stayed 1 night in Jul 2023

2/10 Terrible

Rob

Stayed 2 nights in Jun 2023

10/10 Excellent

Phill

Liked: Cleanliness, staff & service, property conditions & facilities
The gardens and views are exceptional
Stayed 3 nights in Jun 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view
Stayed 1 night in May 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Great views
Stayed 2 nights in May 2023

2/10 Terrible

Skye

Travelled with group
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Beautiful location. Property looked amazing but was quite unclean. The kettle was dirty, there was rubbish and a lot of dirt under the beds. The rug had food and crumbs all over it. The microwave was not turned on at the power point and to get it on we would have had to lift the massive thing out of a cupboard and then switch it on. I never received an email with check-in instructions, as I was advised I would, and was just lucky to bump into someone to help me in. There was a water bottle in the fridge to purchase but when I went to drink it it was already open. The property location is amazing and convenient to town and surrounds.
Stayed 1 night in Apr 2023

8/10 Good

sue

Liked: Staff & service, amenities
Stayed 1 night in Apr 2023

6/10 Okay

Svetlana

Travelled with partner
Liked: Cleanliness
We had spectacular view of the coast line. The car park area is very small, we came to the conclusion that car parking marks were very narrow and not big enough for the medium size car. Guests were struggling. We found the bed very uncomfortable. The bed had plastic castors without stoppers, this legs usually designed for carpet areas, on a vinyl floor, which our room had, bed was sliding on a floor. We had good size kitchen/ living area. Overall we enjoyed our stay.
Stayed 2 nights in Apr 2023

10/10 Excellent

Jackson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023

10/10 Excellent

Richard

Stayed 1 night in Apr 2023

6/10 Okay

Kelly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023

10/10 Excellent

Marley

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We had such a wonderful stay at clouds. They upgraded us to a cottage and we just had the best girls weekend. We would highly recommended and we will definitely be back!
Stayed 1 night in Mar 2023

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the location of this property. Beautiful views with the feeling of being secluded without bring very far away from the main street. We also loved the cooking amenities which meant that we didnt have to eat in town everyday.
Stayed 3 nights in Mar 2023

4/10 Poor

Kim

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The cabin looked lovely although it smelt of mould, was infested with large ants, the blinds were broken and the sink in the bathroom was broken. Very disappointing overall.
Stayed 2 nights in Mar 2023

8/10 Good

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great views and easy access to Montville
Stayed 2 nights in Feb 2023

2/10 Terrible

Justine

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The standard of cleanliness was unacceptable There were hairs in the beds Ants 🐜 in the beds Cups and cutlery were unclean Pubic hairs on the walls and floor in bathroom Shower curtain and drains unclean The promised included continental breakfast was unattainable as the cafe was closed all week We stayed on a weekday and only found out that it was closed on the door of cafe on morning of supposed breakfast Very poor service Especially for the price
Stayed 1 night in Feb 2023

10/10 Excellent

Shaylene

Stayed 4 nights in Jan 2023

4/10 Poor

Robyn

10/10 Excellent

Yvette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful place to stay. 😊

8/10 Good

Paul

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great, well organised, modern and very comfortable. I suggest a "soft close" stopper cushion on the internal sliding door to the ensuite, to avoid crashing noise during night time visits to the toilet. My only dissatisfaction was price, but it was comparable to prices of what else was available when we booked. All accom at this time of year is exorbitant.
Stayed 1 night in Jan 2023

10/10 Excellent

Lynds

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful tranquil & peaceful location.Our cottage had everything we needed plus more. We will return.

10/10 Excellent

Kazuko

6/10 Okay

Danielle

Travelled with partner
Liked: Cleanliness
Paid extra to have room with bath. Waste of money as it was so tiny, childrens size. Pool was dirty, filled with bugs, spiders an leaves. No sheet on the blanket, just created more of a cheap feel. Was quite and amazing spot for sunrise
Stayed 1 night in Dec 2022

10/10 Excellent

Deanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place, stunning hinterland views
Great stay, beautiful rooms and location. Friendly staff.
Stayed 2 nights in Dec 2022

6/10 Okay

Kirsten

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
An admin disaster and what a shame! Beautiful property with well appointed rooms. But stay was completely mis-managed. Booked a studio with Continental breakfast. Got an accessible room (despite no mention in booking info), and was told by onsite staff there was no breakfast included, my Expedia confirmation states otherwise. Booked into my room, sat on the sofa….. WET. So wet it made my clothes damp! Back to reception to be told they’d just had all the sofas cleaned. No sympathy, just a shrug.
Stayed 1 night in Dec 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic location, grea
Stayed 2 nights in Dec 2022

8/10 Good

Margaret

Liked: Cleanliness, property conditions & facilities
It was a comfortable room but the booking process had some built in errors.

6/10 Okay

Dan

Disliked: Amenities

4/10 Poor

Patricia

Stayed 2 nights in Nov 2022

8/10 Good

Dana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2022

6/10 Okay

Ian

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
It was pretty BBQ was not clean
Stayed 1 night in Nov 2022

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2022

10/10 Excellent

Terry

Liked: Cleanliness, property conditions & facilities, room comfort
Very nice room and facilities. Heated towel rail a real bonus. Contactless checkin worked well, in fact we had no contact with staff during our stay. Only negative comment, there was no milk for coffee making.
Stayed 2 nights in Nov 2022

8/10 Good

Ross

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was lovely, clean & tidy