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Reviews of Hillside House Hotel & Restaurant

3 out of 5
Hillside House Hotel & Restaurant
Kinnaber Road, Hillside, Montrose, Scotland

Reviews

7.2

Good

Rating 10 - Excellent. 22 out of 79 reviews" "
Rating 8 - Good. 26 out of 79 reviews" "
Rating 6 - Okay. 14 out of 79 reviews" "
Rating 4 - Poor. 9 out of 79 reviews" "
Rating 2 - Terrible. 8 out of 79 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

6.6/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

10/10 Excellent

Xenophon, Innerleithen

Liked: Cleanliness, staff & service, amenities
I arrived in Montrose early evening by train, and got a taxi to this hotel. What a charming and a cosy place to stay in along with great tasting food. The hotel staff working here are quite friendly to chat to… and they also give out good info on the surrounding area as well,…
Stayed 1 night in Jan 2024

2/10 Terrible

Mette Amundsen

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Vivian

Travelled with family
Liked: Cleanliness, staff & service
The property was old fashioned as I remembered it and untouched. However it could do with some work and the internal brought up to date.
Stayed 1 night in Sep 2023

6/10 Okay

Alistair

Disliked: Property conditions & facilities
Stayed 1 night in Jun 2023

2/10 Terrible

Elizabeth

Disliked: Cleanliness, staff & service, property conditions & facilities
Don’t stay!!
Absolutely awful hotel. Pretty sure the room wasn’t cleaned prior to us staying as it was disgusting. Breakfast option was awful too. Fruit all mouldy / bruised. Bread for toast but no butter etc even checked on fridge. Tried to complain but no staff around. Was advised by other guests no staff around until late afternoon. Awful. Don’t stay.
Stayed 1 night in Jun 2023

2/10 Terrible

Matt

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Pretty rough!
Really dated, run down place...right opposite a busy train line (commuter in the daytime and cargo during the night) Small room with thin walls, massive window with no soundproofing combined with paper thin curtains meant a terrible night's sleep.
Stayed 1 night in Jun 2023

8/10 Good

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Alex
Friendly staff good value for money bar prices very good food good
Stayed 2 nights in May 2023

4/10 Poor

Kristy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Is for sale and closed
Turned up and it was closed and is for sale. I rang the phone number but it rang out. I ended up having to book somewhere else
Stayed 1 night in May 2023

6/10 Okay

Ian

Liked: Staff & service
Disliked: Property conditions & facilities
Hillside hotel
Very helpful staff ,hotel is very dated , furniture looks like from 1980s thrift shop ,didn't risk the breakfast in the morning either The establishment is currently for sale ,I think a bulldozer would be a better option than a buyer
Stayed 1 night in Apr 2023

10/10 Excellent

Stephen M

Stayed 1 night in Mar 2023

2/10 Terrible

Julie

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
Not a hotel.
I arrived at 8pm and was told by the the receptionist that the kitchen had just closed, I was given a room on the top floor which was the size of a prison cell. The bed in the room was a childs bed. very narrow and when I went to bed my feet were out the bottom and I am only 5ft 10 tall. I came down stairs to go out and get some food that there is never and food available and they normally order and have it delivered. There was no heating in the room.About 7.45am in the morning I went down for breakfast, only to find the place in darkness. I could not find a light switch for the dining room and there was no one around to ask. There was a note on the door to say , On your way out lock the door and put your key in the letterbox.
Stayed 1 night in Nov 2022

4/10 Poor

Verified traveller

Travelled with group
Disliked: Staff & service
The abandoned hotel!
Hopeless in terms of check in. Nobody there and waited outside for nearly an hour. Breakfast was a joke. Again building abandoned. Some bread, cereal, milk and a kettle to fend for yourself. Wouldn’t have minded but we were told there would be someone there! I’m sure it’s a staffing issue but the ad is very misleading. Rooms were clean (apart from the shower) and it is a quiet place.
Stayed 1 night in Aug 2022

8/10 Good

Kenneth

Stayed 1 night in Aug 2022

6/10 Okay

Ian

Liked: Cleanliness, property conditions & facilities, room comfort
Bit basic. Clean and comfortable though.
The room was comfortable enough and had all facilities youd except. Breakfast is a bit of palaver. Help yourself to cereals. Boil the kettle to make coffee once you find the bottled water. Then unplug the kettle to plug in toaster. Some lighting would of also been helpful in the dining area.
Stayed 1 night in Aug 2022

10/10 Excellent

Annamaria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing town , lovely hotel !
Had two days in a clean room with clean washroom in it, nice comfort bed , slept like home , the staff absolutely professional, se típus but kind . Definitely will come back later !
Stayed 1 night in Jul 2022

8/10 Good

J

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Okay dokay stay
A very welcome stay from everyone at the hotel. Good atmosphere at night. Was a little disappointed no hot breakfast but overall a very pleasant stay.
Stayed 1 night in May 2022

6/10 Okay

Alexander

Liked: Cleanliness
Disliked: Staff & service
Hillside Hotel
Breakfast was a great disappointment Nobody told us it would be in a plastic bag at our door and it consisted of a chocolate brioche and an apple and a Capri sun No staff in the hotel in the morning when we left Just had to put our key back through the front door after we locked it
Stayed 1 night in Apr 2022

6/10 Okay

Ewen

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Bed for the night
The food was good in the bar for dinner. Staff were lovely. Mattress was hard/perished, could feel the springs and squeaky. Bathroom needs refreshed. Breakfast in bag was awful. Tangerine, belvita biscuit, stale pastry and carton of orange juice.
Stayed 1 night in Mar 2022

10/10 Excellent

Sharon

Stayed 1 night in Mar 2022

10/10 Excellent

Jim

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved my stay, staff were very friendly and the food is excellent.
Stayed 4 nights in Feb 2022

6/10 Okay

Anthony

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2021

6/10 Okay

Paul

Travelled with family
Liked: Staff & service
Hillside hotel food excellent abit of confusion a
Nothing wrong with Hillside hotel a bit of confusion at checking in A booking was missing so I had to extra for a room ( even thought I had confirmation emails) also as the food was so good no cooked breakfast was available just a brown bag containing snack bar fruit juice and a piece of fruit
Stayed 2 nights in Sep 2021

10/10 Excellent

graham

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight stay Montrose
Easy parking, friendly welcome, comfy bed provided with a little breakfast bag Excellent location for working in Montrose.
Stayed 1 night in Sep 2021

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Poor stay
Hotel pity poor ,room tired,bed broken but the food in the restaurant was excellent.
Stayed 1 night in Aug 2021

10/10 Excellent

Richard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Another great hotel stay
We have used this hotel for business stays in the past and its a great family run hotel with a great menu and bar area.
Stayed 1 night in Apr 2021

8/10 Good

Andrew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021

2/10 Terrible

Stevie

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Oct 2020

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

8/10 Good

Neil

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Second visit - meh!!
This is the second time I've stayed here. But possibly the last. The owners have changed and the menu vastly reduced. (Not sure if this is another victim of Covid or a new policy. Either way I'm gutted the Fishermans feast is gone). Food in the evening was good though. Four of us stayed and I was given the wrong room. Ended up in a single though paid for a double. Room was ok so I didn't complain at the time. It felt like the rooms haven't been cleaned in a while. I get they probably haven't had guests in a while but someone could have brushed away the cobwebs and maybe changed the biscuits. Breakfast although paid for was not offered, (Covid again!) though they did try to rectify it with a little bag of food. The gesture was appreciated. It was a Saturday night. Bar full of kids but most of the locals stayed away. Guinness was good though.
Stayed 1 night in Aug 2020

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable room. Good clean shower. Plenty of tea / coffee in room, + bottled water. Good restaurant food (served as carry out due to lockdown..) Also, no breakfast, but was given packed lunch in lieu😀😀😀
Stayed 4 nights in Apr 2020

8/10 Good

Paul

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
busy for a reason
Busy hotel but with good reason. Pleasant staff, great accommodation and great food. Would try here before other local hotels.
Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and attentive staff. Comfy bed and a cozy, clean room. Excellent breakfast and evening meals. Perfect location and very reasonable pricing.
Stayed 3 nights in Dec 2019

10/10 Excellent

Azad

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 1 night in Sep 2019
Response from Ammy on 17 Sept 2019
Hi for us, experience is prime. It feels great to see you had a nice one. We’ll feel obliged if you give us a chance to serve even better. Have an amazing day ahead. Regards, Ammy.

10/10 Excellent

Laura

Stayed 2 nights in Sep 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Overall we had a lovely stay, the rooms are a little tired and could benefit from updating but the staff were very welcoming and friendly. We paid over the odds for the room due to attending for a gig but at the normal room rate I’d say it is value for money. Breakfast was tasty 😋
Stayed 1 night in Aug 2019
Response from Barbara on 28 Aug 2019
Hi, We are incredibly grateful that you took the time out to leave us this note. Our company values put customer satisfaction as a top priority and we are committed to our customers. Its customers like you that make our job wonderful. We look forward to serving you again. Regards, Barbara

10/10 Excellent

thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic staff, location, and accommodation!
Staff were fantastic!! I’d certainly like to praise the lady that greeted me, a young professionally lady who got everything sorted for me. Overall service aswell was fantastic, will stay there in future.
Stayed 1 night in Mar 2019

8/10 Good

william

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rest, Imbibe, Dine
Conveniently located between stops on a golf tour. Above Restaurant, pub - one stop travel emporium. A destination outpost; no other immediate area activity.
Stayed 1 night in Sep 2018

10/10 Excellent

Irene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Montrose
Beautiful small hotel with great hosts
Stayed 1 night in Jul 2018

4/10 Poor

Robert

Liked: Cleanliness, staff & service
Disliked: Room comfort
Not great value for money !
Although the check in time was a quite late 5pm the bedroom was cold when we arrived, .after struggling up the very steep stair. The room had only enough space to walk round - not enough for a chair - so we had to sit on the bed. The heating did not come on in the morning without getting up to adjust the radiator and there was no heating at all in the shower room and the shower never got more than warm. There were no drawers to put away small items and if staying more than one night you would definitely be living out of a suitcase. Having used Hotels.com a lot I would say that this was by far the poorest deal we`ve ever had.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
God Family run Hotel
This is a family run pub/restaurant with accommodation and providing a good choice of pub fare with friendly staff. It is used extensively by locals giving it a good atmosphere Locally we had an example of Scottish helpfulness when a garage fixed a windscreen wiper with a simple click and avoided an unecessary round trip of 30 miles

8/10 Good

William, dg16 5 ey

Liked: Cleanliness
Disliked: Staff & service, room comfort
Pleasant
Pleasant easy to find friendly clean and tidy stayed one night for work.
Stayed 1 night in Feb 2018

4/10 Poor

Colin

Disliked: Property conditions & facilities, room comfort
Not worth the price
You could not check in until 5.00pm, which is late. Had to hang about town for a few hours after a long drive, not good. The room was freezing. Spoke to the manager and he said it was on a timer. Sorry it's your business surely you can have a hotel warm esp in the winter? I Wouk go elsewhere in future.
Stayed 2 nights in Nov 2017

6/10 Okay

Robert

Liked: Staff & service
Stayed 2 nights in Sep 2017

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Interesting old hotel with excellent staff, good food, off street parking and quiet at night. Evening meal was reasonably priced and was enjoyed.
Stayed 1 night in Aug 2017

8/10 Good

Damian

Liked: Cleanliness, staff & service, property conditions & facilities
Nice but with little work could be great
For business, room small needs insulation. Staff where really good. Nice spot for golfers
Stayed 2 nights in Jul 2017

8/10 Good

Verified traveller

Liked: Staff & service
Great staff
Great staff, lovely food and great value for money.
Stayed 1 night in Jun 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice family friendly hotel
was greeted by friendly staff all in all nice experience
Stayed 1 night in Jun 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Hotel staff couldn't have been more accomodating
From my arrival to my departure, the staff was there for every need!

8/10 Good

brizy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Montrose stay for music festival
Good bus and taxi connections to Montrose ( music Festival). Greeted by very helpful and friendly staff. Room found clean and good size. good breakfast

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort