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Reviews of Jewel Paradise Cove Adult Beach Resort & Spa – All Inclusive

4 out of 5
Jewel Paradise Cove Adult Beach Resort & Spa – All Inclusive
Paradise Cove Drive, Runaway Bay, Saint Ann

Reviews

8.4

Very good

Rating 10 - Excellent. 648 out of 1202 reviews" "
Rating 8 - Good. 302 out of 1202 reviews" "
Rating 6 - Okay. 137 out of 1202 reviews" "
Rating 4 - Poor. 58 out of 1202 reviews" "
Rating 2 - Terrible. 57 out of 1202 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jennifer

Liked: Cleanliness, amenities
Beautiful and clean
Stayed 4 nights in Apr 2024

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I like the water sports and entertainment at night and food was excellent and i love the property quiet and beautiful. The staffs was very friendly and professional

10/10 Excellent

Christy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We spent four days at this resort and had a wonderful time. Staff was always eager and willing to help with anything you need. For an all-inclusive resort, the food is better than most with a good hibachi and sushi bar. Only issue is there doesn’t seem to be much hot water through the shower- so it was in/out as fast as possible. But really, just a mild inconvenience. The water sports team was excellent- taking us out on an extensive 2 person catamaran ride and then providing helpful first aid for a cut toe. The nighttime entertainment was a bit limited - would’ve liked to see a couple more variety dance clubs with mixed music. I would definitely come back here again!!
Stayed 4 nights in Apr 2024
Response from Kemisha Simpson on 17 Apr 2024
Dear Christy,This positive review is greatly appreciated, thank you for sharing. We are thrilled that your vacation here was a wonderful experience and delighted that our amazing and courteous team members did their best to make your vacation one to remember. We hope to have you visit us again, anticipating that your next will be even better than the last. We look forward to seeing you soon. Best regards.

8/10 Good

Abigail Lynn

Stayed 4 nights in Feb 2024
Response from Kemisha Simpson on 17 Apr 2024
Dear Abigail Lynn,Thank you for taking the time to complete our survey. We are very glad to know you were pleased with the hotel overall. We look forward to hosting your stay once again and continuing to meet your expectations. Should you have insights on areas during your stay you found unsatisfactory, please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.Thank you for choosing Jewel Paradise Cove Beach Resort & Spa! We do hope that you will allows us another opportunity of hosting you in the future. Best regards.

10/10 Excellent

Berris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No place will ever be perfect wherever u go! Let me get that out the way first.. there’s always room for improvements and we all know that. I love this hotel. Don’t listen to the negative reviews other might say about this resort ok. It’s worth the money and the place is clean and the very friendly kind staffs. The variety and space is amazing. The swim up bar at the pool, the slide, the food the bartenders make good drinks, the receptionist that check us in was warm n welcoming etc. I highly recommend it. The room are clean and have the necessities that’s needed. Great place. I will return for sure.
Stayed 1 night in Apr 2024
Response from Kemisha Simpson on 17 Apr 2024
Dear Berris,Thank you for taking the time to share your experience with us. Our goal is always to create an experience of a lifetime for you our valued guest and we are happy your experience was all you anticipated. It is a pleasure to know that you enjoyed the accommodation, beautifully maintained property, dining options available, amazing entertainment and activities. The associates mentioned will also be commended for the exceptional contribution made towards your overall experience. We look forward to the pleasure of welcoming you back in the future for another vacation experience.Best regards.

8/10 Good

Leslie A

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay at Paradise Cove, the Buffet is excellent, comfortable beds, nice air conditioning when you’re ready for a nice cool break. Drinks were great and many choices. Staff was fun! Thanks Mon.
Stayed 5 nights in Apr 2024
Response from Kemisha Simpson on 13 Apr 2024
Dear Leslie,Thanks for such a superb review! We are happy that you chose Jewel Paradise Cove Adult Beach Resort and Spa and that you enjoyed your experience enough to share it with us.We do hope that you will give us the pleasure of hosting you again soon.Best regards.

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Best 5 days hotel is amazing
Stayed 5 nights in Apr 2024
Response from Kemisha Simpson on 13 Apr 2024
Dear Christine,Thank you for taking the time to review our resort after your recent visit to our property. We do appreciate your feedback and comments which we will share with our team. We are happy to hear that you enjoyed your vacation with us, and the services offered by our associates.We look forward to seeing you soon.Best regards.

10/10 Excellent

Beverly, Billerica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
3rd time staying at The Jewel. We like the size. Everything is within an easy distance. With places to also find seclusion. Private times and party times !!!. Food is always available throughout the day and evening.
Stayed 9 nights in Mar 2024
Response from Kemisha Simpson on 13 Apr 2024
Dear Beverly,This positive review is greatly appreciated, thank you for sharing. We are thrilled that your vacation here was a wonderful experience and delighted that our amazing and courteous team members did their best to make your vacation one to remember. We hope to have you visit us again, anticipating that your next will be even better than the last. We look forward to seeing you soon. Best regards.

10/10 Excellent

Lorraine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I think it should be a little bit more cheaper to get people a ride to the airport instead of charging them $25 that's the only thing I probably didn't like
Stayed 3 nights in Apr 2024
Response from Kemisha Simpson on 13 Apr 2024
Dear Lorraine,Thank you for choosing our resort and for sharing your feedback. We regret that we did not meet your expectations as it is always our intention to exceed our guest’s expectations. We hope that we will be given the opportunity of welcoming you back to our resort in the future.Kind regards.

10/10 Excellent

Brent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay and unwind!! Everything was perfect!
Stayed 5 nights in Feb 2024
Response from Kemisha Simpson on 6 Apr 2024
Dear Brent,Thanks for such a superb review! We are happy that you chose Jewel Paradise Cove Adult Beach Resort and Spa and that you enjoyed your experience enough to share it with us.We do hope that you will give us the pleasure of hosting you again soon.Best regards.

10/10 Excellent

Tara, Belgrade

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from Kemisha Simpson on 13 Apr 2024
Dear Tara,Thank you for taking the time to share your review. We are very glad to know you were pleased with the hotel overall. We look forward to hosting your stay once again and continuing to meet your expectations. Should you have insights on areas during your stay you found unsatisfactory, please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.Thank you for choosing Jewel Paradise Cove Beach Resort & Spa! We do hope that you will allows us another opportunity of hosting you in the future. Best regards.

6/10 Okay

Robert

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
This is a good place for the price. The small pool was very very visibly dirty with sun screen slick murky water by mid day everyday, so we stuck to the beach. The room fridge was not restocked until we asked. The food was good the staff were great.
Stayed 7 nights in Mar 2024
Response from Kemisha Simpson on 6 Apr 2024
Dear Robert,Thank you for choosing our resort and for sharing your feedback. We regret that we did not meet all of your expectations as it is always our intention to exceed our guest’s expectations. We will investigate your concerns and take corrective action. We hope that we will be given the opportunity of welcoming you back to our resort in the future.Kind regards.

10/10 Excellent

Janice

Liked: Staff & service, amenities, property conditions & facilities
Great staff who were friendly, with good customer customer service skills at all levels. Overall a wonderful experience. Plus friendly guests.
Stayed 2 nights in Apr 2024
Response from Kemisha Simpson on 6 Apr 2024
Dear Janice,Thank you for your feedback on your stay here at Jewel Paradise Cove Adult Beach Resort and Spa. We are happy that we were able to create an amazing memory for you. The all-inclusive offerings on property such as the entertainment, food and accommodations are all crafted to have our guests enjoy the vibrant and happy atmosphere of Jamaica. We are looking forward to another opportunity to host you in the future. Kind regards.

8/10 Good

Reginald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
there was limited jerk food and the pool grill often did not many selections.
Stayed 3 nights in Mar 2024
Response from Kemisha Simpson on 6 Apr 2024
Dear Reginald,Thank you for your feedback. We regret that the amenities and services provided did not meet your expectations. Your review is greatly appreciated by us as we do have an ongoing process where feedback such as yours are incorporated in our trainings and used to make enhancements to the resort. We do hope that as these changes come to fruition you will be encouraged to visit us again.Kind regards.

10/10 Excellent

Colleen

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was safe and the staff were friendly and helpful.
Stayed 6 nights in Mar 2024
Response from Kemisha Simpson on 6 Apr 2024
Dear Colleen,Thank you so much for your recent visit to Jewel Paradise Cove Adult Beach Resort and Spa. It was a pleasure having you here with us and we certainly appreciate your highlights in all the areas enjoyed. We endeavor to make the property very versatile and able to suit all our guests making it enjoyable as you said. Hosting you once more will be a pleasure.Best regards.

8/10 Good

Cindi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Grounds were beautiful and well kept. Good gardener! The tennis pro Radcliffe was great as well as DiMario, activities staff
Stayed 10 nights in Mar 2024
Response from Kemisha Simpson on 3 Apr 2024
Dear Cindi,Thank you for taking the time to share your experience with us. We are thrilled to hear that you enjoyed your stay at our resort! Thank you for choosing to stay with us. It was our absolute pleasure hosting you and we are so excited to hear that Radcliffe and Dimario made your stay exceptional! We can't wait to welcome you back in the future for another wonderful experience! Best regards.

2/10 Terrible

samantha

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Kemisha Simpson on 3 Apr 2024
Dear Samantha,Thank you for your feedback.Based on your ratings, it appears that you did not have the best experience at our resort. At Jewel Paradise Cove, we aim to provide all of our guests with the best service and to hear that we did not meet that mark with you, truly saddens us. Should you have insights on the areas you were dissatisfied with, please feel reach out to us directly. We hope to welcome you back in the future. Kind regards.

8/10 Good

Joseph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only drawback was that o could have use better quality liquor.
Stayed 4 nights in Mar 2024
Response from Kemisha Simpson on 1 Apr 2024
Dear Joseph,Thank you for your feedback. We regret that the amenities and services provided did not meet your expectations. Your review is greatly appreciated by us as we do have an ongoing process where feedback such as yours are incorporated in our trainings and used to make enhancements to the resort. We do hope that as these changes come to fruition you will be encouraged to visit us again.Kind regards.

8/10 Good

Paige

Liked: Staff & service
Beautiful property! Not much night life for anyone under the age of 40, food was very good, drinks were light on the alcohol, some days there was not any hot water, staff was wonder and helpful, hibachi was the best entertainment we had, would recommend for a chill vacation, not for people wanting to party, beach was pretty empty on a holiday weekend which was nice
Stayed 4 nights in Mar 2024
Response from Kemisha Simpson on 1 Apr 2024
Dear Paige,Thank you for your feedback on your stay here at Jewel Paradise Cove Adult Beach Resort and Spa. We are happy that we were able to create an amazing memory for you. The all-inclusive offerings on property such as the entertainment, food and accommodations are all crafted to have our guests enjoy the vibrant and happy atmosphere of Jamaica. We are looking forward to another opportunity to host you in the future. Kind regards.

10/10 Excellent

Melissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Staff were very attentive and friendly. Property could use some updates. Food was mostly good.
Stayed 4 nights in Mar 2024
Response from Kemisha Simpson on 30 Mar 2024
Dear Melissa,Your review is greatly appreciated, thank you for sharing. We are happy that your vacation here was a wonderful experience and delighted that our amazing and courteous team members did their best to make your vacation one to remember. We hope to have you visit us again, anticipating that your next will be even better than the last. We look forward to seeing you soon. Best regards.

10/10 Excellent

Joseph

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was amazing! Smaller...but perfect! Seemed a little outdated, but im okay with that too! It was beautiful. Staff was amazing and friendly. Will always come back to this one. It seems more personable. Not too many people like the bigger resorts. Just book it! You wont regret it.
Stayed 4 nights in Mar 2024
Response from Kemisha Simpson on 30 Mar 2024
Dear Joseph,Thanks for such a superb review! We are happy that you chose Jewel Paradise Cove Adult Beach Resort and Spa and that you enjoyed your experience enough to share it with us.We do hope that you will give us the pleasure of hosting you again soon.Best regards.

8/10 Good

JOAN

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the size of the resort. The butler service that came with our room was excellent. The thing that could be improved on is the amount of lounge chairs around the pool area and shaded areas around the pools. Also, the amount of seating around the bar areas - need more.
Stayed 6 nights in Mar 2024
Response from Kemisha Simpson on 30 Mar 2024
Dear Joan,Thank you for taking the time to review our resort after your recent visit to our property. We do appreciate your feedback and comments which we will share with our team. We are happy to hear that you enjoyed your vacation with us, and the services offered by our associates.We look forward to seeing you soon.Kind regards.

10/10 Excellent

Chelsea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from Kemisha Simpson on 30 Mar 2024
Dear Chelsea,Thank you for taking the time to share your review. We are very glad to know you were pleased with the hotel overall. We look forward to hosting your stay once again and continuing to meet your expectations. Should you have insights on areas during your stay you found unsatisfactory, please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.Thank you for choosing Jewel Paradise Cove Beach Resort & Spa! We do hope that you will allows us another opportunity of hosting you in the future. Kind regards.

4/10 Poor

Letese

Travelled with family, Travelled with group
Disliked: Property conditions & facilities
Needs updates desperately. Everything closes early. Limited selection of places to eat on resort. Need better activities. Very boring
Stayed 5 nights in Mar 2024
Response from Kemisha Simpson on 26 Mar 2024
Dear Letese,Thank you for choosing our resort as your vacation destination. Your support is truly appreciated.We are saddened to learn of the disappointing experience you had and will share your valued feedback with our Management Team to address. It was again our privilege to host you, and we hope to be given another opportunity to serve you again in the future.Kind regards.

10/10 Excellent

Colleen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The jewel was fantastic! So clean and staff was unbelievably nice! Great place for a vacation
Stayed 4 nights in Mar 2024
Response from Kemisha Simpson on 26 Mar 2024
Dear Colleen,Thank you for your feedback on your stay here at Jewel Paradise Cove Adult Beach Resort and Spa. We are happy that we were able to create an amazing memory for you. The all-inclusive offerings on property such as the entertainment, food and accommodations are all crafted to have our guests enjoy the vibrant and happy atmosphere of Jamaica. We are looking forward to another opportunity to host you in the future. Best regards.

2/10 Terrible

Shameika

Travelled with partner
Check-in was horrible. I waited 3 & a half hours before the room was ready. I will never stay at this hotel again.
Stayed 2 nights in Mar 2024
Response from Kemisha Simpson on 26 Mar 2024
Dear Shameika,Thank you for choosing our resort and for sharing your feedback. It was our privilege to host you and we regret that we did not meet your expectations as it is always our intention to exceed our guest’s expectations. We will share your feedback with our Management Team to address. We hope that we will be given the opportunity of welcoming you back to our resort in the future.Kind regards.

10/10 Excellent

Jaazaniah

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff was chill and tells you about many excursions, Rojay and the entire staff who assisted with boating, booze cruise/snorkeling and paddle boats were amazing. The ladies who host trivia and the culinary staff are quick and friendly. Highly recommend staying here for a few days.
Stayed 2 nights in Mar 2024
Response from Kemisha Simpson on 26 Mar 2024
Dear Jaazaniah,This positive review is greatly appreciated, thank you for sharing. We are thrilled that your vacation here was a wonderful experience and delighted that our amazing and courteous team members did their best to make your vacation one to remember. We hope to have you visit us again, anticipating that your next will be even better than the last. We look forward to seeing you soon.

8/10 Good

Sue

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great food, great staff, small beach, limited excursion opportunities through the hotel, alcohol selection limited
Stayed 9 nights in Mar 2024
Response from Kemisha Simpson on 26 Mar 2024
Dear Sue,Thank you for taking the time to review our resort after your recent visit to our property. We do appreciate your feedback and comments which we will share with our team. We are happy to hear that you enjoyed your vacation with us, and the services offered by our associates.We look forward to seeing you soon.Kind regards.

6/10 Okay

Richard

Liked: Cleanliness
Average resort..entertainment weak..water pressure for showers unacceptable..id rather pay extra 1000 too 1500 to go to Sandals or Secrets..lesson learned
Stayed 6 nights in Mar 2024
Response from Kemisha Simpson on 22 Mar 2024
Dear Richard,Thank you for taking the time to share your feedback.Your review is very important to us as it will help us to improve upon the service we provide to you, our valued guest. We note the areas you found unsatisfactory during your stay and have shared with our Management Team.Thank you for staying with us. We do hope that you will be encouraged to visit us again in the future.Kind regards.

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best vacation ever! The resort was great, staff wonderful, great food and drinks. The resort offers many activities including a waterslide. We booked offsite excursions with Georgia to Dunn’s River Falls, Luminous Lagoon and Blue Hole with tubing. Highly recommend all three.
Response from Kemisha Simpson on 20 Mar 2024
Dear James,Thank you so much for staying with us! We are excited to hear that you were satisfied with our service and that you found our Associates friendly and accommodating. Our Associates are indeed exceptional, and we will share your kind words with them all and congratulate them on a job well done! We truly had the best time hosting you! Thank you as well for all your kind comments on our food and overall resorts. We very much look forward to welcoming you back in the future for another great visit with us! Best regards.

10/10 Excellent

Caitlin Heidi

Stayed 6 nights in Mar 2024
Response from Kemisha Simpson on 6 Apr 2024
Dear Caitlin Heidi,Thank you for taking the time to review our resort after your recent visit to our property. We do appreciate your feedback which we will share with our team. We are happy to hear that you enjoyed your vacation with us, and the services offered by our associates.We look forward to seeing you soon.Best regards.

10/10 Excellent

Shaneka

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The whole experience was beautiful
Stayed 1 night in Mar 2024
Response from Kemisha Simpson on 18 Mar 2024
Dear Shaneka,Thank you so much for your recent visit to Jewel Paradise Cove. It was a pleasure having you here with us. We truly appreciate you taking the time out to elaborate on all the elements of your vacation. We eagerly look forward to your next visit!Best regards.

10/10 Excellent

Nneamaka

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved every thing about it, was so pleased. Staff are lovely.
Stayed 5 nights in Mar 2024
Response from Kemisha Simpson on 18 Mar 2024
Dear Nneamaka,Thank you for taking the time to review our resort after your recent visit to our property. We do appreciate your feedback and comments which we will share with our team. We are happy to hear that you enjoyed your vacation with us, and the services offered by our associates.We look forward to seeing you soon.Best regards.

10/10 Excellent

Abbas

Stayed 1 night in Mar 2024
Response from Kemisha Simpson on 31 Mar 2024
Dear Abbas,Thank you for taking the time to review our resort after your recent visit to our property. We do appreciate your feedback which we will share with our team. We are happy to hear that you enjoyed your vacation with us, and the services offered by our associates.We look forward to seeing you soon.Kind regards.

10/10 Excellent

Nancy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is super attentive and friendly, happily accommodated my Vegan/Ital diet, love all the kitties on the property!!!
Stayed 7 nights in Feb 2024
Response from Kemisha Simpson on 12 Mar 2024
Dear Nancy,Thank you for taking the time out to share your feedback of your recent visit to our resort. Thank you for your commendation on our staff and the food. At Jewel Paradise Cove, we strive to deliver outstanding service to each of our guests and we are happy to receive your commendations. We will certainly share your review amongst our team and congratulate them all on a job well done!Thank you for choosing our resort for your vacation stay. It was our absolute pleasure to host you, and we can't wait to welcome you back for another great stay with us!Best regards.

10/10 Excellent

Jesslyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean beautiful and so fun. Would definitely recommend.
Stayed 3 nights in Feb 2024
Response from Kemisha Simpson on 12 Mar 2024
Dear Jesslyn,We are so happy to hear that you had such a great time at our resort! We greatly appreciate your visit and are very happy to hear that our associates and service met your needs and expectations. Please know that we had the best time catering to you. Thank you for taking the time to share your experience with us.Thank you so much for staying with us and for your high regards. We can't wait to welcome you back to our resort for another great stay with us!Best regards.

10/10 Excellent

kawal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
View was spectacular
Stayed 4 nights in Feb 2024
Response from Kemisha Simpson on 12 Mar 2024
Dear kawal,On behalf of all of us here at Jewel Paradise Cove, thank you so much for choosing to stay at our resort and for sharing your experience with us. We aim to provide our guests with the highest quality in service and we are so happy to hear that we have met that mark with you.We look forward to welcoming you back for another wonderful stay with us!Best regards.

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful resort with comfortable rooms and access to a variety of excursións. The food was delicious and od great variety. However, there was limited venues open for food between breakfast and the evening buffet.The deserts were fantastic! The entertainment at night was of excellent quality and variety. An d all of employed staff was friendly, very professional and very helpful. My wife ablnd I had a very enjoyable and relaxing week.
Stayed 7 nights in Feb 2024
Response from Kemisha Simpson on 12 Mar 2024
Dear Daniel,Thank you so much for taking the time to share your recent experience at our resort with us! We are glad to hear that you loved the services provided by our wonderful associates . Here at Jewel Paradise Cove, we do take pride in delivering outstanding service to each of our guests and we are overjoyed to hear that we have achieved this with you.We will share your lovely review with all of our associates and congratulate them on a job well done.Thank you for your kind words on our food, drinks, staff, and overall resort. Once again, thank you for making it Jewel Paradise Cove. We greatly appreciate your visit, and your compliments and appreciation. We can't wait to welcome you back soon for another great stay with us!Best regards.

10/10 Excellent

Michael K

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was excellent. They took care of our every need. Entertainment staff went above and beyond to make our stay enjoyable. Would recommend this resort to all.
Stayed 7 nights in Feb 2024
Response from Kemisha Simpson on 12 Mar 2024
Dear Michael K,Thank you for taking the time to share your review of our property. We are delighted to hear that you had an overall amazing trip at our resort! Thank you so much for selecting Jewel Paradise Cove Adult Beach Resort and Spa for your stay.We will be sharing your feedback among our Team and congratulate them all on a job well done!We greatly appreciate all your kind comments and do look forward to welcoming you back for another fabulous stay with us!Kind regards.

10/10 Excellent

Rose

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jewel Resort was fabulous!!
Response from Kemisha Simpson on 1 Mar 2024
Dear Rose,Jewel Paradise Cove's management and staff wish to express great thanks to you for spending your vacation with us and sharing your thoughtful review. We are delighted in knowing your vacation time was enjoyed by making the most of the amenities, hotel facilities and the exceptional service offered by the staff.Our goal is always to create an experience of a lifetime for you our valued guest and we are happy your experience was all you anticipated. It is a pleasure to know that you enjoyed the accommodation, beautifully maintained property, dining options available, amazing entertainment and activities. The associates mentioned will also be commended for the exceptional contribution made towards your overall experience. We look forward to the pleasure of welcoming you back in the future for another vacation experience.Best regards.

6/10 Okay

Michelle

Travelled with family
Liked: Staff & service
Disliked: Amenities
While it's says adult only, it's really mostly senior citizens which fine except they seem to promote it to younger group with night club. The place basically closes down at 10pm. The buffet NEVER opens on time, everything is an hour drive and they really need to fix the sewer smell.
Stayed 4 nights in Feb 2024
Response from Kemisha Simpson on 1 Mar 2024
Dear Michelle,Thank you for choosing our resort and for sharing your feedback. It was our privilege to host you and we regret that we did not meet your expectations as it is always our intention to exceed our guest’s expectations. We will investigate your concerns and take corrective action. We hope that we will be given the opportunity of welcoming you back to our resort in the future.Kind regards.

6/10 Okay

Austin

Stayed 5 nights in Feb 2024
Response from Kemisha Simpson on 1 Mar 2024
Dear Austin,Thank you for taking the time to complete our survey. We are sorry to learn that you had a negative experience at our resort. Should you have insights on areas during your stay you found unsatisfactory, please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.Thank you for choosing Jewel Paradise Cove Beach Resort & Spa! We do hope that you will allows us another opportunity of hosting you in the future. Kind regards.

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Kemisha Simpson on 1 Mar 2024
Dear Jason,Thanks for such a superb review! We are happy that you chose Jewel Paradise Cove Adult Beach Resort and Spa and that you enjoyed your experience enough to share it with us.We do hope that you will give us the pleasure of hosting you again soon.Best regards.

10/10 Excellent

Christine M

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very relaxing and would go back again.
Stayed 7 nights in Feb 2024
Response from Kemisha Simpson on 1 Mar 2024
Dear Christine M,Thank you so much for your recent visit to Jewel Paradise Cove Adult Beach Resort and Spa. It was a pleasure having you here with us and we certainly appreciate your highlights in all the areas enjoyed. We endeavor to make the property very versatile and able to suit all our guests making it enjoyable as you said. Hosting you once more will be a pleasure.Best regards.

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
We had a great experience with Jewel Paradise Cove. The entire staff are genuinely friendly and very helpful. We will definitely return in the future!
Stayed 11 nights in Feb 2024
Response from Kemisha Simpson on 1 Mar 2024
Dear Ronald,Thank you so much for your recent visit to Jewel Paradise Cove. It was a pleasure having you here with us, and we hope to host you again in the future. We truly appreciate you taking the time out to elaborate on all the positive elements of your stay, and will ensure the necessary recognition of the outlets and Associates are communicated to them. We eagerly look forward to your return!Kind regards.

4/10 Poor

Harold

Stayed 3 nights in Feb 2024
Response from Kemisha Simpson on 20 Mar 2024
Dear Harold,Thank you for taking the time to review our resort after your recent visit to our property. We do appreciate your feedback and comments which we will share with our team. We are happy to hear that you enjoyed your vacation with us, and the services offered by our associates.We look forward to seeing you soon.Best regards.

2/10 Terrible

angela

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My room was flooded with no assistance
Stayed 2 nights in Feb 2024
Response from Kemisha Simpson on 1 Mar 2024
Dear Angela,We are disheartened to learn of the negative experience you had at our resort. Please feel free to contact us directly and it will be our pleasure to assist you.Thank you for choosing Jewel Paradise Cove Beach Resort & Spa! We do hope that you will allows us another opportunity of hosting you in the future. Kind regards.

10/10 Excellent

Patricia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous resort! Valentine's Day celebrations, meal on the boardwalk, and entertainment were very well done. Loved the restaurant choices -- tapanyaki was especially yummy! We enjoyed sailing daily with Janoie, who was definitely master of his craft! We even had a couples massage, and I thank Tori for doing a wonderful job!
Stayed 4 nights in Feb 2024
Response from Kemisha Simpson on 1 Mar 2024
Dear Patricia,Thank you for such a great review. We are very happy that you chose to stay at our resort and that it was nothing short of AWESOME. From all accounts our warm and hospitable team members, made it even better. We cannot wait for your next visit and we hope it will be very soon.Best regards.

10/10 Excellent

Denise Kae

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my second trip to Jamaica and my husband's first. You made it a very special trip, especially with the extra effort putting together such a wonderful Super Bowl party. My team won, so it was even better. The staff were all so friendly and tended to our needs even when we didn't know we needed anything. We will definitely come again.
Stayed 6 nights in Feb 2024
Response from Kemisha Simpson on 1 Mar 2024
Dear Denise Kae,Thank you for taking the time to share this detailed account of your time with us. We are delighted to know that you had a great time at our resort and you enjoyed everything from our fine restaurants to our beautiful surroundings. We would love for you to visit our resort again, so that you may have even more satisfying experiences. We hope to see you in the very near future. Best regards.

10/10 Excellent

Maliek A

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was excellent, and I never felt for a moment that were my needs weren’t met.
Stayed 3 nights in Feb 2024
Response from Kemisha Simpson on 1 Mar 2024
Dear Maliek A,This positive review is greatly appreciated, thank you for sharing. We are thrilled that your vacation here was a wonderful experience and delighted that our amazing and courteous team members did their best to make your vacation one to remember. We hope to have you visit us again, anticipating that your next will be even better than the last. We look forward to seeing you soon. Best regards.