Aerial view

Reviews of Harborside Motel

2.5 out of 5
Harborside Motel
371 W Lake Dr, Montauk, NY

Reviews

8.6

Excellent

Rating 10 - Excellent. 44 out of 91 reviews" "
Rating 8 - Good. 35 out of 91 reviews" "
Rating 6 - Okay. 8 out of 91 reviews" "
Rating 4 - Poor. 3 out of 91 reviews" "
Rating 2 - Terrible. 1 out of 91 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Philip

Liked: Staff & service
Clean no frills stay
Hotel was clean but out dated. The staff was very friendly and helpful.
Stayed 1 night in Oct 2023
Response from MM on 24 Oct 2023
Dear GuestThank you for taking the time to review us and giving us your feed back. One of the goals at the Harborside, is to retain some of the charm of what is referred to as "old Montauk" which most of our customers like and reasonable rates. Our hardworking staff ensure that our rooms are clean and comfortable, and we thank you for acknowledging their efforts. We hope your stay in Montauk was pleasant.

4/10 Poor

Darryl

Liked: Cleanliness
Disliked: Staff & service
No heat in the room when it is raining and cool outside.
Stayed 2 nights in Sep 2023
Response from MM on 2 Oct 2023
We're sorry you had no heat, but all you had to do was let us know in the office that you needed heat, and the heat would have been turned on. Since we we are in a transition time with the weather, and the humidity with the rain, there are guests who still require A/C. We cannot pre determine who that will be, so all the A/C's are on. I am sorry you had to wait to use this forum to express your dissatisfaction when all that was needed was a request at the office. The office is open from 10am to 10pm daily so someone was available to assist you. We hope that apart from your lack of heat, we were able to meet you other needs.

10/10 Excellent

Kurt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from MM on 12 Sept 2023
Dear GuestThank you! Thank you! We are thrilled that you had a good experience with us. You have put a smile on the face of the entire staff, because your review is an acknowledgement of their hard work. On their behalf, I thank you. We look forward to welcoming you back with us sometime in the future.

10/10 Excellent

EDNA

Liked: Amenities, property conditions & facilities
Excellent stay will be back
Stayed 3 nights in Sep 2023
Response from MM on 9 Sept 2023
Dear GuestThank you for your wonderful review, and for taking the time to write the review. We are thrilled that you enjoyed your stay with us. Your kind comment will be passed on to the staff. We look forward to welcoming you back in the future.

10/10 Excellent

Francis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very peaceful, comfortable, and polite staff. The lady checking us in was very nice as it was our first visit to Montauk. She had no problem answering our question, was informative about the area and even gave us pamphlets related to what we asked. I hope to go back and stay there again as the weather didn’t give us a chance to enjoy the pool.
Stayed 2 nights in Aug 2023
Response from MM on 5 Sept 2023
Dear GuestThank you so much for taking the time to give us such a wonderful review. We are happy you had a good experience with us. Our goal is always to provide our guests the best service we can. I will pass on your kind sentiments to the staff. We look forward to welcoming you back sometime in the future.

8/10 Good

Joseph

Stayed 3 nights in Aug 2023
Response from MM on 29 Sept 2023
Dear GuestThank you for taking the time to review us. We thank you for your wonderful review and hope your plans will allow you to stay with us sometime in the futureBest regards

8/10 Good

Jason

Travelled with family
Liked: Cleanliness, staff & service
The location is great to be away from the bustle of the tourists. But the noise from other guests and the nearby road gets to be a little too much.
Stayed 2 nights in Aug 2023
Response from MM on 3 Sept 2023
Dear GuestThank you for taking the time to review us. So sorry that the other guest disturbed your peace. We are sorry you did not let us know while you were here, because the comfort of all our guests is our top priority.We thank you for staying with us.

10/10 Excellent

Ashley Marie

Liked: Cleanliness, staff & service, property conditions & facilities
Cute place.
Stayed 2 nights in Aug 2023
Response from MM on 19 Aug 2023
Thank you for taking the time to review us. We are happy you had a good experience and we hope your plans will allow you to stay with us again sometime in the future.

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extremely accommodating and clean
Quaint hotel, very accommodating staff .. extremely clean . Had a quick get a way .. perfect for what we needed..
Stayed 3 nights in Jul 2023
Response from MM on 20 July 2023
Dear GuestWe are so happy you enjoyed your stay with us. Your kind comments will be passed on to the staff. Thank you for recognizing the result of their hard work.. We hope your plans will allow you to stay with us again sometime in the future.

8/10 Good

Lance

Liked: Cleanliness, property conditions & facilities, room comfort
Three day trip with wife
Stayed for 3days. The service and cleanliness was stellar. Used to staying in Resorts and Hotels so had to adjust to small room. Stayed in ground floor and had active children who stayed above us. Their constant activity could be easily heard in our room below. Now that I have stayed at the Harborside Resort Motel, I know what to expect and would stay again in the future.
Stayed 3 nights in Jul 2023
Response from mm on 14 July 2023
Dear GuestThank you for taking the time to write us a review. I will definitely pass on you kind words to the housekeeping staff. It is always a wonderful thing when a guest take the time to recognize their effort in providing a clean environment. Sorry about the kids. I look forward to seeing you again in the future.

10/10 Excellent

Wai

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It was surprisingly a roomy room, real quiet area and across the streetsxamthere are two restaurants and bars
Stayed 1 night in Jun 2023
Response from MM on 1 July 2023
Dear GuestThank you for your wonderful review. We are so happy you enjoyed your stay with us, and of course, the proximity to the restaurant and bars. We hope your plans will allow you to stay with again in the future. have a wonderful summer

10/10 Excellent

Sho

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from mm on 9 June 2023
Thank you for your wonderful review. We are so happy you enjoyed your stay with us. Your review will be shared with our staff who make it all possible. We hope your plans will allow you to stay with us again sometime in the future.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Very good for the price. Walking distance to harbor.
Stayed 1 night in Jun 2023
Response from MM on 8 June 2023
Thank you for taking the time to write us a review. It is truly appreciated. We hope your plans will allow you to stay with us again in the future.

10/10 Excellent

John

Stayed 2 nights in Oct 2022

8/10 Good

Clara

Travelled with group
Liked: Cleanliness, staff & service
Ok nice
Stayed 3 nights in Sep 2022
Response from MMC on 27 Sept 2022
Dear GuestThank you for your kind review. We are happy you are having a good experience with us. Your comments will be passed on the housekeeping staff. We look forward to seeing you again in the future.

8/10 Good

Kevin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 3 nights in Sep 2022
Response from MM on 26 Sept 2022
Dear GuestThank you for taking the time to review us. We are happy you had a good experience and hope your plans will allow you to stay with us in the future.

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The harborside is always well maintained and clean.
Stayed 4 nights in Sep 2022
Response from mm on 17 Sept 2022
Dear Guest, thank you for your wonderful review. I will be passing this on to our hardworking staff. Reviews like your would not be possible without their hard work and dedication. Your review is truly appreciated. We look forward to welcoming you back sometime in the future.

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, property conditions & facilities
Sometimes, you find a place you know you will be coming back to often. This is that place for me
Stayed 3 nights in Jun 2022
Response from mm on 2 July 2022
Thank you so much for your wonderful review. The staff at the Harborside always try their best to ensure all our guest have a wonderful experience with us. It is truly gratifying when it is appreciated. Thank you for taking the time to write such a special review. It will be passed on to the staff. We look forward to welcoming you back at the Harborside.

10/10 Excellent

Katherine

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a great stay! If you're looking for a simple, clean and friendly accommodation in Montauk - this is it. Room was spacious with everything we needed and Ann at the front desk could not have been nicer. Location was great with plenty of food options walkable and just a quick drive to downtown. Would absolutely stay again!
Stayed 2 nights in Jun 2022
Response from mm on 9 June 2022
Thank you for your review. We are thrilled you had a good experience with us. We will pass on your kind comments to our dedicated staff. We hope your plans will allow you to stay with us again sometime in the future.

8/10 Good

Jo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a great, little, quaint place. Nicely maintained. Very quiet and calming. Loved the motel cat!
Stayed 3 nights in May 2022
Response from mm on 9 June 2022
Thank you for your review. We are happy you enjoyed your stay with us, and we look forward to welcoming you back with us sometime in the future

10/10 Excellent

Mark

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property exceeded our expectations and was in an incredible location
Stayed 3 nights in May 2022
Response from mm on 9 June 2022
Thank you so much for taking the time to review us. We are happy you had a good experience with us. We hope your plans will allow you to stay with us sometime in the future.

8/10 Good

Michael

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in May 2022
Response from mm on 1 June 2022
Thank you for taking the time to review us. We are happy you enjoyed your stay with us, and we look forward to accommodating you again sometime in the future.

6/10 Okay

Ting Ting

Liked: Cleanliness, staff & service
It is a basic and clean. Wifi is very good.
Stayed 1 night in Oct 2021
Response from mm on 5 Nov 2021
Thank you for taking the time to write this review. We will pass on your comments to our staff.

6/10 Okay

Kenneth

Stayed 2 nights in Oct 2021
Response from MM on 25 Oct 2021
Thank you for choosing to stay with us and for taking the time to review. Each review help us as we strive to offer our guests a good experience.

8/10 Good

Melody

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good off season rate, clean room.
Clean room , only a quick overnight but met our needs . The furniture in the room was slightly outdated and bed was a bit soft snd squishy but overall a good stay. Bathroom clean as well !
Stayed 1 night in Oct 2021
Response from mm on 12 Oct 2021
Thank you for taking the time to review us. We do appreciate your feedback. We hope you plans may allow you to stay with us sometime in the future.

10/10 Excellent

Meghan Rowe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful pool and lovely location!
Stayed 2 nights in Sep 2021
Response from MM on 29 Sept 2021
Thank you for your wonderful review. We are so happy you enjoyed your stay with us. It was a pleasure having you. We hope your plans will allow you to stay with us sometime in the future.

10/10 Excellent

Kathleen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was family owned and friendly. Very helpful.
Stayed 1 night in Sep 2021
Response from MM on 20 Sept 2021
Dear Guest Thank you so much for your review. We are happy you had a good experience with us. We will definitely pass on your comments to our wonderful staff. We hope your plans will allow you to stay with us sometime in the future.

6/10 Okay

Ray

Liked: Staff & service
Disliked: Amenities
Expensive for what it offers
Stayed 1 night in Sep 2021
Response from mm on 18 Sept 2021
Hi Guest Thank you for taking the time to review us. We are sorry your 1 night stay stay was not long enough for you to experience the facilities we offer. The motel has a swimming pool, 2 all weather tennis courts, basket ball, volley ball and pickle ball - all on premises. Please note that your review is appreciated.

10/10 Excellent

POOVANART

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy parking , check in and friendly service. Right accross the marina and restaurant. If you don't need to be on the beach this is a great economic option in Montauk.
Stayed 1 night in Sep 2021
Response from mm on 8 Sept 2021
Thank you for taking the time to write this review. We are so happy you had a good experience at the Harborside and we hope your plans will allow you to stay with again sometime in the future.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The place was a typical beach stay: nicely kept, close to the water, and a nice room to come home to after a day in the water.
Stayed 1 night in Jul 2021
Response from mm on 16 July 2021
Thank you for your review and your kind comments. We will pass on your comments to our wonderful team who work tirelessly to ensure the comfort of our guests. we look forward to welcoming you back sometime in the future.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Friendly
Stayed 1 night in Jun 2021
Response from mm on 16 July 2021
Thank you for taking the time to review us. We are happy you had a pleasant experience with us and we hope your plans will allow you to stay with us again sometime in the future.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We were in Montauk for an overnight stay. The motel was clean, the pool was refreshing and the bed was comfortable. The owners were very pleasant and accommodating. It’s not a fancy place, but it’s one of the few reasonably priced motels left in Montauk.
Stayed 1 night in Jun 2021
Response from mm on 1 July 2021
We are so happy you had a good experience with us. It is always a pleasure to hear that the hard work put in by our team is appreciated. We hope your plans will allow you to stay with us again sometime in the future.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay here. The pool was great! It was close to Gosman's Restaurant. The area is really beautiful and has amazing views of the water. The hotel room was clean, beds were comfortable, there were enough towels, soaps, a mini fridge, extra pillows (we were in a Junior 2 beds). Overall, hope to be back.
Stayed 1 night in Jun 2021
Response from mm on 30 June 2021
We are so grateful for your wonderful review. At the Harborside, our team member try their utmost to provide our guest with a good experience. We are happy you took time from your busy schedule to acknowledge their effort. Thank you! We hope your plans will allow you to stay with us again sometime in the future.

10/10 Excellent

Joia

Stayed 7 nights in Jun 2021
Response from mm on 24 June 2021
Hi Joia Thank you so much for your wonderful review. Our team at the Harborside always try to ensure our guests have a pleasant experience with us. It is extremely gratifying when their hard work is recognized by our valued guest.. Thank you from all of us!

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice motel but no frills Friendly staff. Will eventually need updates inside the rooms.
Stayed 1 night in Jun 2021
Response from mm on 23 June 2021
Dear Guest Thank you for taking the time to review us. We hope your overall stay was pleasant and we look forward to having you back sometime in the future.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Harborside Motel is very well run with attractive amenities like a swimming pool and tennis court. The only drawback is the location which is a bit removed from the center of town.
Stayed 3 nights in Jun 2021
Response from mm on 23 June 2021
Dear Guest Thank you for your review. We are happy you had a good experience with us and enjoyed our amenities. We will share your kind comments with our wonderful team members who work assiduously to ensure the comfort of our guests.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room smelled moldy
Stayed 1 night in Jun 2021
Response from mm on 16 June 2021
Thank you for bringing this issue to our attention. We pride ourselves in giving the best possible guest experience, and I’m sorry we fell short in this instance. Please accept our sincere apology. You have our assurance we will try to do better in the future.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a last minute reservation and didn't know what to expect. It was a great place to stay and was close to restaurants and shopping!
Stayed 2 nights in Jun 2021
Response from MM on 12 June 2021
We are so happy your choose us! Thank you for your review. We deeply appreciate the fact that you took the time to do so and we look forward to having you stay with us again in the future. Have a wonderful summer!

10/10 Excellent

Verified traveller

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean!
Stayed 1 night in Jun 2021
Response from mm on 7 June 2021
Thank you for your kind comments. Providing our guest with clean, comfortable accommodation is the goal of our establishment. It gives our staff a level of satisfaction when their efforts are recognized by the guest. Thank you! Your comments will be passed on to the staff.

10/10 Excellent

Naisha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will see you soon!
Thank you everyone! You all made me and my family feel welcomed
Stayed 2 nights in Jun 2021
Response from MM on 7 June 2021
Hi Naisha We are so happy you enjoyed your stay at the Harborside and thank you for taking the time to write us a review. We will be sharing this review with our dedicated staff, without who's hard work we will not be able to provide the service our guest have come to expect. We look forward to welcoming you back at the Harborside sometime in the future. Have a wonderful summer

10/10 Excellent

Lindsey

Stayed 1 night in May 2021
Response from MM on 4 June 2021
Thank you for your wonderful review. We are so happy you had a good experience with us. Your review will be shared with our staff, since they play an important role in the success of our business. We hope your plans will allow you to stay with us sometime in the future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2021
Response from MM on 14 June 2021
Thank you for your review. We are happy you had a good stay with us and we look forward to having you stay with us again in the future.

10/10 Excellent

lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Stayed 2 nights in May 2021
Response from MM on 23 May 2021
Thank you so much for your wonderful review. We are thrilled you enjoy your stay with us and hope your plans will allow you to stay us sometime in the future.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Merle is an absolute charming hostess and has wonderful customer service skills. She was quite helpful with dinner suggestions and directions. She and the property are an absolute gem. Looking forward to our return visit!!!
Stayed 1 night in May 2021
Response from m on 17 May 2021
Thank you for your wonderful review. We will be passing your comments on to our staff. We too look forward to having you back sometime in the future.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The receptionist was very friendly and the room was super clean.
Stayed 1 night in May 2021
Response from MM on 16 May 2021
Thank you for your wonderful review, we are happy your stay with us was enjoyable. We look forward to welcoming you back sometime in the future.

10/10 Excellent

Verified traveller

Stayed 1 night in May 2021
Response from MM on 26 May 2021
Thank you for your wonderful review. We are thrilled to know that you enjoyed your stay with us. We hope your plans will allow you to stay with us sometime n the future.

6/10 Okay

Verified traveller

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service
The room was clean and neat and the staff was friendly but the heat in our room was overbearing. When we informed the motel staff, they were quick to shut off the heat completely but the room was already too hot and the AC unit had been disconnected for the season.
Stayed 1 night in Oct 2020
Response from mm on 26 Oct 2020
Thank you for our review. We sincerely apologize for the heat in the room. I take full responsibility. When we heard the forecast was for a really cold night, we tried to be proactive to make sure the rooms were not too cold for the guests and in the process, it got too hot. On behalf of management and staff, please accept our apologizes.

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2020
Response from mm on 19 Oct 2020
Thank you so much for your wonderful review. Your feed back gives us greater impetus to continue our efforts to ensure the comfort of all our guests. I will be passing on your review to our staff. We cannot accomplish reviews like yours without their tremendous effort. On behalf of all Management and Staff, thank you.

10/10 Excellent

Verified traveller

Stayed 2 nights in Sep 2020
Response from mm on 30 Sept 2020
Thank you for your wonderful review. Reviews like yours give us greater impetus to continue striving to provide our guest with a good experience. We hope your plans will allow you to stay with us again in the future.

8/10 Good

john

Stayed 2 nights in Sep 2020
Response from mm on 6 Oct 2020
Thank you for taking the time to write us a review, it is truly appreciated. We are happy you had a pleasant experience with us and we look forward to having you back in the future.