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Reviews of Hotel Capitole

3 out of 5
Hotel Capitole
19 Boulevard Du General Leclerc, Beausoleil, Alpes-Maritimes

Reviews

8.2

Very good

Rating 10 - Excellent. 121 out of 334 reviews" "
Rating 8 - Good. 145 out of 334 reviews" "
Rating 6 - Okay. 47 out of 334 reviews" "
Rating 4 - Poor. 12 out of 334 reviews" "
Rating 2 - Terrible. 9 out of 334 reviews" "

8.8/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Phineas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good and clean
Stayed 4 nights in Mar 2024
Response from Isabelle on 21 Mar 2024
Thank you for your booking and your review. Your comments are big support to our engagement and our improvement.Thank you for staying with us!Feel welcome anytime.Have a great day. Best regards

10/10 Excellent

Daniela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place to stay walking distance everywhere ! Loved it
Stayed 1 night in Feb 2024
Response from Reception on 28 Feb 2024
Dear Madam,Thanks for your evaluation of our work. It is highly motivating and so important for all our staff.

6/10 Okay

Tricia

Liked: Cleanliness, staff & service
-
Stayed 2 nights in Nov 2023
Response from Isabelle on 23 Nov 2023
Nous vous remercions d'avoir mis cette note et regrettons que vous n'ayez pas été pleinement satisfaite .Notre équipe est présente 24 h sur 24 pour vous aider .Trés Cordialement

10/10 Excellent

Urvan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very cute convenient hotel. Excellent location. Clean rooms.
Stayed 3 nights in Oct 2023
Response from Mickael on 15 Oct 2023
Dear Urvan,Thank you for your booking and your review. Your comments are big support to our engagement and our improvement.Thank you for staying with us!Feel welcome anytime.Have a great day.Best regards,MickaelReception

10/10 Excellent

Michael

Very good hotel and price considering location
Great location, friendly service, room was nice and had no issues!
Stayed 1 night in Oct 2023
Response from Paolo on 9 Oct 2023
Always very attentive to our clients comments, the Hotel Capitole Team thanks you for this witness which is so important to us. We will be happy to see you again. Best regards.

8/10 Good

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff
Stayed 1 night in Sep 2023
Response from Mickael on 8 Sept 2023
Dear Douglas, Thank you very much for your review. Your appreciation helps us to keep going and wanting to improve always.Ad maiora !Best regards,MickaelReception

8/10 Good

Estefania, merida

Liked: Cleanliness, staff & service, property conditions & facilities
Good premises for what you pay
Stayed 1 night in Aug 2023
Response from Mickael on 27 Aug 2023
Thank you very much for your appreciation and for your review. It makes us very happy to know that you had a good stay with us. We look forward to seeing you again. Be well and all the best!

8/10 Good

Panod

Stayed 2 nights in Jul 2023
Response from Isabelle on 14 July 2023
Toute l'équipe vous remercie de cette note . Trés Cordialement

8/10 Good

gloria

Stayed 1 night in Jun 2023
Response from Paolo on 17 July 2023
The all team thanks you for this score which helps us to stay motivated. We will be happy to welcome you during a future stay. Sincerely and best regards.

10/10 Excellent

teresa

Liked: Cleanliness, property conditions & facilities, room comfort
Superb!
Staff was very friendly and helpful throughout our stay! Location is close to Monte Carlo casino and the beach! We will definitely book again!
Stayed 1 night in Jun 2023
Response from Paolo on 15 June 2023
Always very attentive to our clients comments, the Hotel Capitole Team thanks you for this witness which is so important to us. We will be happy to see you again. Best regards.

10/10 Excellent

Jacqueline Kari de

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I would highly recommend - staff excellent and room perfect. Will stay there again.
Stayed 2 nights in May 2023
Response from Paolo on 25 May 2023
The all team thanks you for this comment which helps us to stay motivated. We will be happy to welcome you during a future stay. Sincerely and best regards.

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Isabelle on 11 Mar 2023
toute l'équipe vous remercie d'avoir pris le temps de nous attribuer cette superbe note qui nous encourage tous.

10/10 Excellent

Fiona

Stayed 1 night in Jan 2023
Response from Paolo on 27 Jan 2023
The all team thanks you for this comment which helps us to stay motivated. We will be happy to welcome you during a future stay. Sincerely and best regards.

10/10 Excellent

Susana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location, specially because they have a public parking very close Great room, clean and staff friendly
Stayed 1 night in Jan 2023
Response from Paolo on 6 Jan 2023
The all team thanks you for this comment which helps us to stay motivated. We will be happy to welcome you during a future stay. Sincerely and best regards.

6/10 Okay

Amdi

8/10 Good

Stephen

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfectly OK hotel for short business visit. Comfortable bed and clean room. Well soundproofed. Simple but adequate breakfast.
Stayed 2 nights in Nov 2022
Response from isa on 12 Nov 2022
Thank you very much for this comment it allows the whole team to motivate themselves thanks to you

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is fantastic, just a short walk down to the centre & a short walk along the road to lots of shops & facilities. Just like Monte Carlo, the hotel is very clean & tidy. We had a great balcony with a handy window shutter. Would definitely stay again
Stayed 1 night in Aug 2022
Response from Reception on 23 Aug 2022
The all team thanks you for this comment which helps us to stay motivated. We will be happy to welcome you during a future stay. Sincerely and best regards.

4/10 Poor

Radoslaw

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Back to the 70s, but without the charm…
Stayed 1 night in Aug 2022
Response from Paolo on 10 Aug 2022
Dear Sir, We try to do the maximum for our clients, the hotel was completely renovated in 2009 and embellishment works are carried out each year. We can't please everyone. Best regards.

8/10 Good

Jonathan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly, the continental breakfast plentiful, and the room was clean and comfortable.
Stayed 1 night in Jul 2022
Response from Isabelle on 17 July 2022
We are delighted that our services met your expectations. Thank you very much for your positive review. Best regards

4/10 Poor

Rachelle

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Sewage Smell
The room smelled of sewage. When we checked with the front desk, they said it was too late to call someone to fix the problem. So they gave us an air freshener and returned to our room. There wasn't a discount offered or anything even though we stayed in a very unpleasant-smelling room all night.
Stayed 1 night in Jul 2022
Response from Isabelle on 17 July 2022
We are sincerely sorry for this inconvenience. We do our best to satisfy our customers so we are sorry for you. Best regards

8/10 Good

Erin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property staff were helpful in navigating the area. Room was warm when we arrived, but was cooler when we returned after notifying the staff. Overall, pleased with this economy hotel for the area.
Stayed 1 night in Jun 2022
Response from Paolo on 14 July 2022
Dear Madam Erin, all the staff thank you for your vote. We hope to welcome you again! Best regards.

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2022

10/10 Excellent

Manuel, Maimi

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Amazing service and hospitality!!!
Stayed 1 night in Mar 2022
Response from Giulia on 29 Mar 2022
Dear Manuel, we thank you very much for your advice! We will be happy to welcome you again in our hotel. Best regards from all the Hotel Capitole Staff.

10/10 Excellent

Carl

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2021
Response from Direction on 30 Nov 2021
Dear Mr. Carl, all the staff thank you for your vote. We hope to welcome you again! Best regards.

4/10 Poor

Panod

Travelled with family
Disliked: Staff & service
Staffs Someone Nice someone are nightmare
Stayed 1 night in Nov 2021
Response from Direction on 15 Nov 2021
Dear Sir, We take note of your review and will do our utmost to improve our service.

10/10 Excellent

Roberto

Stayed 1 night in Oct 2021
Response from Giulia on 1 Nov 2021
Bonjour, nous vous remercions pour votre message qui nous a très touchés. En espérant de vous revoir bien tôt, nous vous prions d'agréer nos salutations les plus cordiales.

10/10 Excellent

Floriana

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from Isabelle et toute l'équipe on 27 Aug 2021
Cette superbe appréciation nous touche vraiment, toute l'équipe vous remercie très sincèrement.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a really sunny room with a comfy bed, big bathroom, full desk, and friendly staff. Great location too!
Stayed 1 night in Aug 2021
Response from Giulia on 20 Aug 2021
Hello, we thank you for your comment and hope to see you again. Regards, Giulia

8/10 Good

Nkala

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was very friendly and the hotel was nice for the price.
Stayed 1 night in Aug 2020
Response from DIRECTION on 21 Aug 2020
Thank you

8/10 Good

Scott, London

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I were really pleased with our stay at Hotel Capitole, Nearby parking, and a great location to walk to the centre of Monte Carlo (about 7 minutes). Friendly, and helpful staff, clean and quiet. Great stay!
Stayed 2 nights in Jul 2020
Response from DIRECTION on 21 Aug 2020
Thank you

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020
Response from DIRECTION on 15 Mar 2020
Merci beaucoup pour votre Note. Nous ferons tout le possible pour nous améliorer et vous garantir une expérience encore meilleure la prochaine fois.

10/10 Excellent

david

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Very wellcoming. Nice place
Stayed 2 nights in Dec 2019
Response from DIRECTION on 12 Dec 2019
Thank you so much

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice small hotel; exceptional value for location
Well located (couple hundred meters to cason; kilometer to train station), nice small hotel with a few small issues (not emptying trash when room was made up; no shuttle service to airport on Sunday without any mention of exclusion on reservation, web site). But for the price, good value. Should be noted that hotel is across from school, so if noise of children at play during weekdays bothers you (not me), might not be location for you.
Small view of sea from small terrace of this small hotel
Stayed 2 nights in Nov 2019
Response from DIRECTION on 26 Nov 2019
Thank you for your commentary.

6/10 Okay

Verified traveller

Stayed 1 night in Nov 2019
Response from DIRECTION on 15 Nov 2019
Could you give us more information about your note so that we could improve our performances?

10/10 Excellent

Nelson

Stayed 1 night in Oct 2019

2/10 Terrible

Laura

Disliked: Staff & service, property conditions & facilities, room comfort
Avoid it
Super rude ignorant and arrogant receptionist who wouldn’t help with anything. We had some issues with the WiFi and he didn’t wanted to help. The hotel is ugly and dated breakfast poor
Stayed 1 night in Aug 2019
Response from Direction on 22 Sept 2019
We take utmost care of our guests. That is why we are so sorry that you did not like your stay in our hotel.

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Amenities
AC did not work properly and most of the facility are rather old.
Stayed 1 night in Sep 2019
Response from Direction on 22 Sept 2019
Thanks for your appreciation review. We do our best to make your stay enjoyable at our hotel. As for our Air Conditioner temperature setting, it is in agreement with the European climate friendly standards.

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth the stay!
We came from the US and spent one night here. We dont understand the negative reviews about no parking. We parked at the train station because of the reviews, and had to walk 15 minutes to the hotel, only to find that the parking garage was next door (about 40 ft away). It was a Friday night and people were pulling in to the garage and parking--no reservations needed. The desk clerks were so friendly, and very helpful--giving us a city map and circling the bus stops for us. Our room was small, over-looking a s garden area, and was very clean, with a huge walk-in shower. We skipped the breakfast as recommended, by others. It wasnt very substantial. We would stay here again.
Stayed 1 night in Sep 2019
Response from Direction on 22 Sept 2019
We are glad that you have enjoyed your stay and it will be a pleasure to see you again at our hotel.

2/10 Terrible

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Worst experience ever
The a/c was not working. Called the front desk, they sent a maintenance guy who told me it was working and it wasn’t. I complained further and they said it was working - when I said it wasn’t, they told me I was wrong and wouldn’t do anything for me. I would highly recommend finding literally any hotel rather than this hotel. It’s a terrible place.
Stayed 2 nights in Jul 2019
Response from DIRECTION on 5 Aug 2019
We apologize for the a/c problem and for the maintenance behaviour. We will arrange this matter as soon as possible

2/10 Terrible

Verified traveller

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The AC didn’t work, front desk was rude, I couldn’t sleep
Stayed 1 night in Jun 2019
Response from DIRECTION on 1 July 2019
Sorry for the happening, during the Week end is quite difficult to find someone to repair the AC. We did all the possible to avoid this situation.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and updated but not fancy
Very good location and decent for a one night stay. Nicely updated room w good AC. The rest of the hotel was lacking in charm. Didn’t have 2nd blanket for bed or coffee unless you purchase full breakfast.
Stayed 1 night in Jun 2019
Response from DIRECTION on 27 June 2019
Thank you for your commentary. We wil ltry to improve our services in order to guarantee a better experience next time.

6/10 Okay

Verified traveller

Liked: Cleanliness
Basic AF!
The hotel was overpriced for what you get, although that seems to be the trend in Monaco. Room was small..even for two people. Desk attendant during the day was not very helpful. We asked for restaurant recommendations and we were given bad recommendations and even worse directions. There was Noooooooooo hot water in the shower. And the thermostat didn’t work.
Stayed 2 nights in May 2019
Response from DIRECTION on 12 June 2019
Thank you for your commentary. We wil ltry to improve in order to offer a better experience

10/10 Excellent

TALAL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019
Response from DIRECTION on 13 June 2019
Merci pour votre note!

10/10 Excellent

DeanDemetri, Italy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My friend and I needed a place to crash for a night in Monte Carlo. Perfect for what we paid for. Very easy access, great staff very very nice
Stayed 1 night in Mar 2019
Response from DIRECTION on 28 Mar 2019
THANK YOU SO MUCH FOR YOUR STAY

8/10 Good

Daitaro

Liked: Cleanliness, staff & service
Nice budget hotel close to Monaco's City center
Location is really good, about 5 minutes walk to Monte Carlo casino square. The hotel is situated in a nice neighborhood with a local market next door.
Stayed 1 night in Mar 2019
Response from DIRECTION on 15 Mar 2019
Thank you for your note.

10/10 Excellent

Maya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019
Response from DIRECTION on 6 Mar 2019
Merci pour cette belle note!

8/10 Good

FL

Liked: Cleanliness, staff & service, property conditions & facilities
Nice little hotel. only problem was not getting hot water when I wanted to take a shower a couple of times
Stayed 4 nights in Feb 2019
Response from DIRECTION on 4 Mar 2019
Sorry for the hot water , we had some technical problem. Now everything works fine

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2019
Response from DIRECTION on 6 Mar 2019
Merci pour votre visite. Nous ferons tout le possible pour améliorer nos services

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Good price and great location! Walking distance to everything in Monaco.
Stayed 3 nights in Nov 2018
Response from DIRECTION on 4 Dec 2018
Thank you for your note

8/10 Good

Baohan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to restaurants and short walk to market, shopping, and Monte Carlo Casino.
Stayed 1 night in Oct 2018
Response from DIRECTION on 7 Nov 2018
Thank you for your comment.