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Reviews of Eze Hermitage Hôtel

3 out of 5
Eze Hermitage Hôtel
1951 Avenue des Diables Bleus, Èze, Alpes-Maritimes

Reviews

8.8

Excellent

Rating 10 - Excellent. 170 out of 290 reviews" "
Rating 8 - Good. 81 out of 290 reviews" "
Rating 6 - Okay. 21 out of 290 reviews" "
Rating 4 - Poor. 14 out of 290 reviews" "
Rating 2 - Terrible. 4 out of 290 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Radu

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lovley staff,always ready to help you ,recommend a lot
Stayed 5 nights in Mar 2024

10/10 Excellent

Michael

Good choice for the area
Friendly staff Great breakfast Lovely surroundings Adequate (a tad small) room
Stayed 1 night in Oct 2023
Response from Giovanna on 21 Nov 2023
Dear Michael,thank you so much for your kind words. I will share with all the staff.Hope to see you again in EzeGiovanna

8/10 Good

Delene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel and service excellent.Problem if travelling with the bus as it stops travelling to village early in evening and there is absolutely no food to be had in the hotel in September!!No snacks of any kind with the bar drinks.Have to go on bus to Eze village.Very far and steep to walk😩
Stayed 2 nights in Sep 2023
Response from Giovanna on 3 Nov 2023
Dear Delene, we are delighted to hear that our staff met your expectations. The restaurant will open next season, sorry for the incovenient.Best regardsGiovanna

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A real gem
Two night stay. Very friendly helpful staff - English speaking. Whole hotel & garden has been recently renovated to a high standard. Close to Eze village (a surprise find for us and well worth a visit) Hotel thoroughly recommended
Stayed 2 nights in Sep 2023
Response from Giovanna on 21 Sept 2023
Dear John,thank you so much for your review. I will share your comments ith the staff and hope to welcome you again soon in Eze.

10/10 Excellent

ana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just don’t do the laundry service ! Super expensive
Stayed 5 nights in Aug 2023

8/10 Good

Christie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and quiet b&b up in the hills above Èze. I was pleasantly surprised to find their pool is a saltwater pool and is nicer than it looks on their website. A nice place to relax after a day of sightseeing.
Stayed 3 nights in Aug 2023
Response from Giovanna on 24 Aug 2023
Dear Christie,thank you very much for you nice review. I will share your comments with all the staff.Hope to see you soonGiovanna

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Aug 2022

10/10 Excellent

Kelly, Williamsburg

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was extremely accommodating. Dario and his staff went out of their way to ensure our stay was perfect! We appreciated the directions to nearby attractions. The breakfast was also great. We will definitely stay again when we return to the south of France!
Stayed 2 nights in Jul 2022
Response from Dario on 7 Aug 2022
Dear Kelly, thank you so much for your lovely review. Looking forward to seeing you again. Kindest regards Dario

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
DREAM VACATION!
We had the pleasure of an outstanding stay at Eze Hermitage! Dario the hotel manager was superb at this magical place. My wife and I have traveled to the French Riviera numerous times but this vacation was the best by far due to the valiant efforts of Dario and his assistant Natalia. This holiday was a birthday celebration for my wife and Dario made it an unforgettable experience. His French hospitality is unsurpassed! The hotel has an amazing location on the hilltop above Eze village and all the comforts of home. Eze Hermitage is private but convenient to restaurants and shopping. Dario served as our private concierge to make sure we had an amazing time. Eze Hermitage is truly a slice of paradise! We cannot wait until our next trip to this dream destination! John and Angie Lambrou
Stayed 3 nights in May 2022
Response from Dario on 13 July 2022
Dear Mr and Mrs Lambrou, my staff and I thank you so much for your kind words. It was a real pleasure having you here and we often think about you both. Your love and warmth will be in our hearts forever. With all our love Dario

10/10 Excellent

cathrin

Travelled with partner
Lovely staff. Very helpful and we were able to check in early. We were provided with lots of information on the Local sights and walks.
Stayed 1 night in Apr 2022
Response from Natalia on 8 Apr 2022
Dear Cathrin, Thank you for your stay, it was a real pleasure for us to welcome you. We really hope to see you again soon! Kindest regards

10/10 Excellent

Arturo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2022
Response from Dario on 13 Jan 2022
Dear Arturo, thank you very much for your review. We hope to have the chance to thank you personally very soon. Kindest regards Dario

10/10 Excellent

Frederik Tao Dybdal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super homey and peaceful. Location was great for day trips to Exe and Monaco. Staff was very nice.
Stayed 2 nights in Nov 2021
Response from Natalia S on 7 Nov 2021
Dear Frederik, it was a pleasure having you here and thank you so much for your vote and kind review. Kindest regards

10/10 Excellent

Stevren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2021
Response from Natalia on 17 Oct 2021
Dear Mr Stevren, It was a pleasure to welcome you, we hope to see you soon! Kindest regards

10/10 Excellent

Carrie B

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, lovely restaurant on site, and convenient location for shuttling to the village.
Stayed 1 night in Aug 2021
Response from Natalia S on 26 Aug 2021
Dear Carrie, we thank you very much for your kind review. All the best Natalia S

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room was clean, the bed comfortable and breakfast was nice.
Stayed 1 night in Jul 2021
Response from Natalia on 2 Aug 2021
Dear Guest, Thank you very much for your stay. We hope to see you soon! Kindest regards

2/10 Terrible

Hank, KC, Mo

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We knew this property was non refundable, but given the circumstances of Covid 19, I think an exception should be made. We were not allowed in the country so I don't see how we can be held accountable for this. Needless to say I will not stay there when the travel restrictions are lifted.
Stayed 3 nights in Aug 2020
Response from La Direction on 10 Sept 2020
Dear Hank, we thank you for your unqualified and vindictive review. Due to the seriousness of the situation, the Government has intervened and decreed a law to avoid a national economic crisis. “All Non-Refundable bookings can be postponed up to 18 months from the date of arrival. If until then the traveler cannot reschedule the booking, then a refund will take place.” Kindest regards

6/10 Okay

Stuart

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
A nice hotel, but we were oversold - no sea view!
We arrived after an 8 hour drive looking forward to a glass of wine on our terrace overlooking the sea. There were few issues. Firstly, we booked a room with a Sea View and balcony. The balcony was large, but as the hotel acknowledged, there was no sea view from this room. It was blocked by trees. Instead, it was just a balcony overlooking a fairly busy road. "Not my fault and we are fully booked" said the hotel employee. No gesture of apology. Lovely. Secondly, on Sundays there is not only no restaurant but there's no bar service. There's also no minibar or fridge in the room. No drinks on the terrace for us. Plan B: Head into the main village for a drink. The village of Eze is charming and delightful (although not particularly close!). We were told a bus departed every 10 minutes, but in fact it was twice an hour. We chose to drive instead of missing the sun, and left our car in a car park in the village (25 EUR overnight). The old town was delightful and the real highlight of the trip. The restaurant and grounds were great. Service and food were 10/10. Huge portions of quality food. The room was TINY. No drawers, only 4 hangers, and no space to keep a suitcase open (see pics). There was good sound proofing from the road but we could hear guests going up and down the stairs - internal sound proofing could be improved. If we had been given the room we chose, or if the hotel at least acknowledged its issue, overall impressions would have been better.
Full extent of the clothes storage
doors open so no space for suitcase
walkway so no space for suitcase
My advice: Call ahead and don't book room 2 if you want a nice view!
Stayed 3 nights in Aug 2020
Response from Natalia on 11 Oct 2020
Dear Mr Stuart, We are sorry for your discontent, we are working to improve ourselves. Kindest regards

8/10 Good

Juliet

Travelled with family
Liked: Cleanliness, staff & service
hotels.com 'A Con'!
I've arrived at the conclusion that this website is a bit of a con! I am convinced that people booking through this medium are always given the crappiest room(s) available. Not at any one of my stays (that have been booked through hotels.com) have I been given the 'luxurious' looking room that I thought I had selected? Plus it's actually cheaper to book direct! On this particular booking I was shown a cost of 419 Euros, but the total was 560 Euros? I'm not sure how it amassed a whopping 141 Euros? We did however successfully 'upgrade' to a much better room for 50 Euros a night. I wonder what we would have got for that with booking.com? I don't think I'll be using booking.com in the future, I'll go direct to the hotel I'm looking to book!
Stayed 2 nights in Jul 2020
Response from Natalia on 22 July 2020
Dear Mrs Juliet, We thank you for your stay and we hope to see you soon! Kindest regard

8/10 Good

Ginette, Montreal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very peaceful and quiet location yet easy access to surrounding location. Medieval village of Eze and its garden is a must see
Stayed 2 nights in Feb 2020
Response from Maurizio on 24 Feb 2020
Dear Ginette, we thank you for your kind review. We hope to see you again soon. Best regards, Maurizio

10/10 Excellent

Louis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming hotel with tremendous staff!
Dario, Maurizio, and Natalia greeted us with a very warm welcome. They answered all of our questions about the area, dining, and how to best enjoy the medieval village of Eze. The room was so lovely with a balcony and a view of the mountains. This is an ideal place to stay close to Eze village with its incredible views and old village. The charm of the area and the beautiful lodging were only surpassed by the warmth and hospitality of Dario, Maurizio, and Natalia. We wish we could have stayed longer but we can't wait to come back!
Stayed 2 nights in Feb 2020
Response from Maurizio on 12 Feb 2020
Dear Mr. Luis, we are happy you enjoyed your stay and thank you for your kind review. We sincerely look forward to see you again next year. Best Regards, Maurizio

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020
Response from Maurizio on 13 Feb 2020
Bonjour, merci beaucoup pour votre avis. Cordialement Maurizio

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It is in a wonderful location and the view are impressive. All the staff were very friendly
Stayed 6 nights in Jan 2020
Response from Natalia on 10 Jan 2020
Dear guest, we thank you for your kind words. Best regards

10/10 Excellent

JolitairRolanda, Tolland CT USA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We are very pleased to say after traveling through Europe this is the best place we stayed. You cannot beat the price!!! Thank you!!!
Stayed 1 night in Nov 2019
Response from Natalia on 22 Nov 2019
Dear JolitairRolanda,   We really thank you for this lovely review. We hope to see you soon!

10/10 Excellent

Verified traveller

Stayed 1 night in Oct 2019
Response from Natalia on 21 Nov 2019
Bonjour et merci pour votre avis. Cordialement Natalia

10/10 Excellent

Louella, New York

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Spectacular views fr hotel. Nice Nature park to walk in. Bar and restaurant.
Stayed 1 night in Oct 2019
Response from Natalia on 18 Oct 2019
Hello Louella, thank you so much for your kind review. Best regards Natalia

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Natalia on 17 Oct 2019
Bonjour, le staff de l'hôtel Hermitage vous remercie. Cordialement Natalia

10/10 Excellent

Van Hung Nguyen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel just next to the “départemental de la Grande Corniche Natural Park, Plateau de la Justice” a great 4.5 km for walking/running
Stayed 5 nights in Sep 2019

10/10 Excellent

Colleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night stay here was very comfortable. Staff was welcoming and helpful. Bed was comfortable. The place was very quiet. Nice bar and restaurant.
Stayed 1 night in Sep 2019
Response from Natalia on 13 Sept 2019
Dear Mr Colleen, We thank you for this kind review. We always like to satisfy our customers! Kindest regards

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful, friendly hotel away from riviera noise
Great stay at this hotel. Very friendly and helpful staff. Comfortable room if a little small. Lovely pool and gardens. Excellent evening food, limited menu but all good. Only criticism would be breakfast, a little chaotic at times!
Stayed 5 nights in Aug 2019
Response from Natalia on 13 Sept 2019
Dear Mr Richard, We thank you for your stay and for leaving these beautiful words. We hope to see you soon, Kindest regards

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were excellent - very helpful, friendly and efficient.
Stayed 3 nights in Aug 2019
Response from Natalia on 13 Sept 2019
Dear Guest, We thank you for this lovely review. We hope to see you again! Kindest Regards

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very secluded location, and peaceful. Lots of parking and safe neighborhood
Stayed 2 nights in Aug 2019
Response from Giordi on 26 Aug 2019
Dear Guest, Thank you for taking the time to let us a so kind review ! We are glad that you enjoyed your stay with us and We hope to see you again soon ! We wish you an excellent continuation ! Kindest regards, Giordi

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property. Very relaxing. Service is excellent.
Stayed 2 nights in Aug 2019
Response from Natalia on 25 Aug 2019
Dear Guest, Thank you for leaving this lovely review! It's a pleasure to satisfy our customers in the best possible way. Kindest Regards

10/10 Excellent

patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from Natalia on 18 Aug 2019
Hello! Thank you for your feedback! Kindest regards

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness
How I wanted to love the Eze Hermitage Hotel but it fell short. First the pluses very nicely decorated room. Shuttle located across the street to and from Eze for 6 euro. Hotel has a restaurant and bar. Now the negatives when checking in we were not told the satellite/cable was out because of a storm a few days prior. So no television. When we complained at night the gentleman on duty tried to help but it seemed like he was already aware of this. Wifi was very week so we could not download a movie. The restaurant brought my husband the wrong dish, although he did not really care for linguini and clams(he ordered Spaghetti Bolognese) he ate the linguini so he would not have to wait for the dish he ordered. We asked for the bill twice which we did not receive. The maître d' made a snide comment about my choice being full of carbs. Upon checking out I find out the wrong dish was charged at diner the night before which was twice as much. When I complain about the TV and Wifi the lady at check out was also aware of the TV problem and said well you used Orbitz so we cannot give you a refund/credit on the room and then after complaining about the overcharge at the restaurant said well I took the money off of your restaurant bill. Well, I said, you made it correct you didn't do me a favor. Finally she discounted my breakfast which I feel I had to fight for. I feel this should of been automatic given they knew prior to our arrival there was a problem with the TV.
Stayed 1 night in Jul 2019

4/10 Poor

Verified traveller

Stayed 1 night in Jul 2019
Response from Natalia on 16 Aug 2019
Dear guest, leaving a negative blank review does not have much sense. It seems that you do not have any reason and it does not help us to improve our hotel and make it better for our guests. Kind regards Natalia

10/10 Excellent

Adam, London

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location great - hotel and gardens beautiful- staff friendly and helpful
Stayed 4 nights in Jul 2019
Response from Natalia on 24 July 2019
Dear Adam, thank you very much for your kind review. Kindest regards Natalia

10/10 Excellent

Vladimir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
We were pleased with everything.
Stayed 2 nights in Jun 2019
Response from Daniel on 30 June 2019
Good morning Sir, a great thank you for your nice words! Best Regards Daniel

8/10 Good

YAHEL

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2019
Response from Giordi on 17 June 2019
Hello ! Thank you for your feedback ! Kindest regards, Giordi

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this place! So pretty and quaint! Close to attractions but far enough away from the crowds. Nice pool, and great food at the restaurant! Actually booked the place again the next day! Great stop . Definitely worth going.
Stayed 1 night in Jun 2019
Response from Giordi on 17 June 2019
Hello, Thank you very much for your comment and your kindly words ! We hope to receive you agaion very soon ! Waiting for this moment we wish you the best ! Giordi

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We truly enjoyed our stay at this hotel. We felt totally at ease. Just minutes to Eze Village. We thank Dario for his excellent customer service. You have welcomed us with open arms. Special kudos to the gentleman who served the morning breakfast. My husband and I truly enjoyed our stay at this hotel and plan to return soon.
Stayed 3 nights in Apr 2019
Response from Daniel on 18 May 2019
It was a great pleasure for us, have you as our guests! Best Regards Daniel

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, unique location in between of Monaco and Nice; very quite and reachable from anywhere. Congratulations, keep it as it is.
Stayed 2 nights in Apr 2019
Response from Natalia on 20 Apr 2019
Dear Guest, We thank you for your lovely review! Kindest regards

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019
Response from Dario on 24 Mar 2019
Cher Carol, nous vous remercions pour votre gentil avis. Bien cordialement Dario

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful and charming hotel with an excellent restaurant. Our check in was seamless and our room was lovely. The food was incredible and every detail was seen to.
Stayed 1 night in Dec 2018
Response from Dario on 27 Dec 2018
Dear Guest, we thank you for your kind review. Wishing you lovely holidays.. Kindest regards Dario

10/10 Excellent

Forest, Ft Lauderdale

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Nice Staff. Beautiful Bar, Restaurant Area - incl Outdoor dining
Stayed 1 night in Sep 2018
Response from Linda on 9 Oct 2018
Thank you very much Forest, you were a very nice guest too ;) Best regards,

10/10 Excellent

JAMES

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place to Stay
Wonderful hotel near Eze. It’s a little way to the center of village though. Can use Uber if you don’t want to drive. Only complaint was the bed was too soft.
Stayed 2 nights in Oct 2018
Response from Linda on 9 Oct 2018
Hello James, thank you for your nice replay. We are happy than your stay was good. Happy holidays

10/10 Excellent

Robin, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely location
Very nice hotel in the hills above Eze. The staff were lovely and we stayed 5 nights. The rooms are on the small side but very quiet and comfortable. A car is a must have, due to the location but parking is free. Nice to escape the tourist crowds at the end of the day. Restaurant and breakfast were excellent and the bar staff very friendly. Thank you for a lovely stay
Stayed 5 nights in Sep 2018
Response from Linda on 15 Sept 2018
Hello Robin, we thank you very much for your kind words. Looking forward to seeing you soon. Kind regards

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
So nice, the hotel was actually the best part!
Stayed 1 night in Aug 2018
Response from Linda on 13 Aug 2018
Hi Laura, we thank you very much for taking some time and leaving such a lovely review. Kindest regards

6/10 Okay

NE, israel

Liked: Cleanliness, staff & service
Disliked: Room comfort
Nice hotel off the beaten track
Room should be a single. Too small bed too narrow
Stayed 1 night in Aug 2018
Response from Linda on 13 Aug 2018
Hi, and thank you for your review. We understand that some guests need a bigger bed than a queen size. Glad your stay was a happy one. Kind regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel high above Nice, near Eze is a great escape
We enjoyed staying above the touristy riviera, it was a bit cooler and the air good. The pool and surroundings were lovely, we dragged ourselves away by Uber to Jean Cap Ferrat, Eze and Nice so spent a bit on cars however didnt have to worry about parking. Emanuel, the breakfast waiter, was a star. Breakfast excellent. Dinner was good but the service not always up to scratch.
Stayed 6 nights in Jul 2018
Response from Linda on 13 Aug 2018
Hi, and thank you for taking time and leaving such a nice review. Kindest regards

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2018
Response from Linda on 8 Aug 2018
Bonjour Diane, merci pour votre notation, nous sommes ravis que votre séjour vous ai enchanté :)