Pool

Reviews of The Westin Minneapolis

4 out of 5
The Westin Minneapolis
88 South 6th Street, Minneapolis, MN

Reviews

8.4

Very good

Rating 10 - Excellent. 539 out of 1004 reviews" "
Rating 8 - Good. 240 out of 1004 reviews" "
Rating 6 - Okay. 106 out of 1004 reviews" "
Rating 4 - Poor. 61 out of 1004 reviews" "
Rating 2 - Terrible. 58 out of 1004 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Tami

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Hotel Management on 24 Apr 2024
Thank you for taking the time to share your rating with us, Tami. It was an honor to host you and we are pleased to know that the majority of your stay with us was satisfactory. We look forward to welcoming you back to our hotel again in the near-future!

10/10 Excellent

Rick, Murrells Inlet

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel for a reasonable price.
Stayed 2 nights in Apr 2024
Response from Brendan on 23 Apr 2024
We value and appreciate your business. Thank you

2/10 Terrible

Michael

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Checked us in to room that did not match Expedia description. Waited an hour for a resolution. Gave our group of 3, 2 breakfast vouchers for the delay. We waited 15 minutes after being seated for breakfast and wait never came so we left. Not waiters fault. He was swamped. They need more staff
Stayed 1 night in Apr 2024
Response from Brendan on 23 Apr 2024
I apologize that we did not get this right during your recent stay. We appreciate your business and do hope to host you again.

10/10 Excellent

Miranda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
O
Stayed 1 night in Apr 2024
Response from Brendan on 23 Apr 2024
We appreciate this great feedback and thank you for your business.

2/10 Terrible

Maggie

Liked: Cleanliness, staff & service
Check in was at 3 and the room wasn’t cleaned and we didn’t get to check in until 7 since the room wasn’t cleaned ☹️😡
Stayed 1 night in Apr 2024
Response from Brendan on 23 Apr 2024
I apologize for these inconveniences you experienced while our guest. This should not have happened. We do hope to host you again. Thank you

8/10 Good

Susan, Tomah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Brendan on 23 Apr 2024
Thank you for this 5 Star Review!

4/10 Poor

Deanna Rae

Disliked: Cleanliness, staff & service, property conditions & facilities
I booked my room well in advance, when I arrived at the property, they did not have a room with 2 beds as I had booked. They "upgraded" us to a suite with one bed, and said they would bring a roll away bed which they never did. The trash in our room was never taken out during the 4 days we were there. House keeping didn't even stop by until after 5pm one day. Very disappointed.
Stayed 3 nights in Apr 2024
Response from Brendan on 23 Apr 2024
I apologize that we did not get it right during your most recent stay. We value your business and hope to host you again.

10/10 Excellent

Dorothy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Brendan on 23 Apr 2024
Great feedback. Thank you very much!

6/10 Okay

Katherine

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I honestly enjoyed staying here. It was very close to the location that I was visiting while I was staying Downtown, I liked how safe it was and that we needed a working key card to go up to our floor in the elevator. I was surprised that parking wasn't free in the hotel parking garage. I have never stayed at a hotel where I still had to pay for parking. I also didn't love how many different elevators I had to take just to find my way around, it was tedious to get to my room. However checkout was at noon which was nice.
Stayed 1 night in Apr 2024
Response from Brendan on 23 Apr 2024
Thank you for selecting our hotel and for sharing this feedback. We do appreciate this.

2/10 Terrible

Candida

Our reservation had been cancelled when we checked in. My Expedia account had the status of Booked for the Westin. I had not personally cancelled the reservation. But somehow our reservation was cancelled and we had to book at another hotel. Is this a common Expedia experience or is Westin accountable?
Stayed 3 nights in Apr 2024
Response from Brendan on 23 Apr 2024
Thank you for sharing this. Expedia can refund your expense if they elect.

6/10 Okay

Niki

Travelled with family, Travelled with partner
Liked: Cleanliness
Housekeeping staff: top-notch. Front desk staff: Not super helpful or friendly. I booked a city view room and got something on the fourth floor with a view of an asphalt roof. Never got the free WiFi access I'm supposed to get as a Marriott Bonvoy member. The key cards are wonky and take multiple tries to work when operating the elevator or opening doors. Towel racks are almost non-existent in the rooms and not near the sink. The fitness center is well equipped and the hotel's happy hour, while a bit pricey, was well attended. The Metro is nearby and runs frequently, which was great for trips to the U of M campus and St. Paul. Decent restaurant choices nearby. Overall an average experience. I got a nice deal from Expedia so I'm not mad about it but will probably just get a Vrbo next time since I learned that Marriott won't let you earn loyalty points if you book through a third party. The hotel itself wasn't memorable enough to make me come back without that perk.
Stayed 4 nights in Apr 2024
Response from Brendan on 23 Apr 2024
Thank you for this very detailed feedback. We will use this to improve our delivery and to recognize the areas that you enjoyed. We hope to host you again.

10/10 Excellent

Ronald

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like everything about it
Stayed 2 nights in Apr 2024
Response from Brendan on 23 Apr 2024
What great feedback. We will be sure to share with our team!

6/10 Okay

Taylor

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Brendan on 23 Apr 2024
Thank you for your business and for this feedback!

8/10 Good

Taylor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Brendan on 23 Apr 2024
We value and appreciate both this feedback and your business.

10/10 Excellent

Brittany

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful Hotel! Friendly Staff! Definitely will stay here again!
Stayed 1 night in Apr 2024
Response from Brendan on 23 Apr 2024
Thank you for this 5 out of 5 rating! We hope to host you again soon.

10/10 Excellent

Holly, Veradale

Liked: Cleanliness, staff & service, property conditions & facilities
Very classy. Nice staff
Stayed 2 nights in Apr 2024
Response from Brendan on 23 Apr 2024
What kind feedback! Thank you and we will share with our teams to recognize them.

6/10 Okay

Lynnette

Travelled with group
Liked: Cleanliness
Disliked: Staff & service
Very confusing layout. Majority of staff that I encountered were non-English speaking; or pretended to be.
Stayed 2 nights in Apr 2024
Response from Brendan on 23 Apr 2024
I apologize that you did not have a better experience while our guest. We hope to host you again soon.

6/10 Okay

Peter

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Brendan on 23 Apr 2024
Thank you for your business and for this feedback.

10/10 Excellent

Nelson

Liked: Cleanliness
Very clean
Stayed 1 night in Apr 2024
Response from Brendan on 23 Apr 2024
Thank you very much for your business and kind feedback!

10/10 Excellent

Tamara

Stayed 2 nights in Apr 2024
Response from Brendan on 10 Apr 2024
Thank you for selecting our beautiful Westin Minneapolis!

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, property conditions & facilities
I liked that it was so close to where we needed to go we can just walk there. And people were very friendly
Stayed 1 night in Apr 2024
Response from Brendan on 10 Apr 2024
What great and kind feedback. We will share with our team. Thank you and we hope to host you again soon!

10/10 Excellent

Rachel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 1 night in Apr 2024
Response from Brendan on 10 Apr 2024
Thank you for the great score and the feedback!

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful property. Close walking distance to many downtown areas.
Stayed 1 night in Apr 2024
Response from Brendan on 10 Apr 2024
Thank you for sharing this glowing feedback regarding our beautiful Westin Minneapolis! We value this and will share with our teaml Hope to host you again soon.

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff, rooms, location, breakfast, pool and hot tub
Stayed 2 nights in Mar 2024
Response from Brendan on 10 Apr 2024
Thank you for this Five Star review regarding our beautiful Westin Minneapolis! We hope to host you again soon!

10/10 Excellent

Braden

Stayed 1 night in Mar 2024
Response from Brendan on 23 Apr 2024
We value and appreciate your business.

10/10 Excellent

MARK, Winnipeg

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easter weekend … quick and easy stay with the family.
Stayed 3 nights in Mar 2024
Response from Hotel Management on 3 Apr 2024
Thank you for sharing your positive experience with us and your fellow travelers, Mark. It was a pleasure to have you and we’re elated that you thoroughly enjoyed your stay with us! We look forward to welcoming you back to our hotel again soon!

10/10 Excellent

Blair

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Hotel Management on 3 Apr 2024
Thank you very much for the 5 out of 5-star rating, Blair! See you again soon!

8/10 Good

Daisy

Stayed 1 night in Mar 2024
Response from Brendan on 23 Apr 2024
Thank you for selecting our property and for sharing this feedback!

10/10 Excellent

Kristina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Mar 2024
Response from Hotel Management on 27 Mar 2024
Thank you for sharing your positive experience with us, Kristina. It was a pleasure to host you and we’re elated that you thoroughly enjoyed your stay with us! We look forward to welcoming you back to our hotel again soon!

2/10 Terrible

Louis, Winnebago

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Was not worth the amount paid
Stayed 1 night in Mar 2024
Response from Hotel Management on 27 Mar 2024
Thank you for taking the time to share your experience about your recent stay at our hotel, Louis. We are very sorry to learn that you were not fully satisfied with your overall stay with us and that we did not exceed your expectations. Please understand that we do strive to consistently deliver a superior guest experience. Should you ever find yourself back in Minneapolis, please give us a chance to show you that our product and service can live up to your expectations.

10/10 Excellent

Kortney

Stayed 1 night in Mar 2024
Response from Brendan on 23 Apr 2024
What gracious feedback. Thank you for selecting our beautiful Westin in Minneapolis.

10/10 Excellent

Jeff, Solon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We will definitely look to stay here any time we are coming to Minneapolis, perfect hotel for us!
Stayed 3 nights in Mar 2024
Response from Hotel Management on 20 Mar 2024
Thank you for sharing your positive experience with us and your fellow travelers, Jeff! We really appreciate all of your feedback and we’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back again soon!

10/10 Excellent

Nicholas, Buffalo

Liked: Cleanliness, staff & service, property conditions & facilities
Will be back again
Stayed 1 night in Mar 2024
Response from Hotel Management on 20 Mar 2024
Thank you for sharing your positive experience with us and with your fellow travelers, Nicholas. It was a pleasure to welcome you as our guest and we’re elated that you thoroughly enjoyed your stay with us! We look forward to welcoming you back to our hotel the next time you're in the area again.

10/10 Excellent

Craig

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
East access to activities we were attending. Would like to be able to use cash.
Stayed 1 night in Mar 2024
Response from Hotel Management on 20 Mar 2024
Thank you for taking a moment to share your experience, Craig. It was a pleasure to welcome you as our guest and we’re elated that you thoroughly enjoyed your stay with us! We appreciate your feedback immensely and will take your comments under consideration with our leadership teams as we continually work on improving our overall guest experience. Thank you again for your review and we look forward to welcoming you back in the future!

10/10 Excellent

Julia

Stayed 1 night in Mar 2024
Response from Brendan on 10 Apr 2024
What great feedback regarding our beautiful Westin Minneapolis!

10/10 Excellent

Kylee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Hotel Management on 20 Mar 2024
Thank you very much for the 5 out of 5-star rating, Kylee! We are thrilled to hear that you thoroughly enjoyed your time with us! We look forward to hosting you again in the near-future.

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Great location…walking distance to Target Center
Stayed 2 nights in Mar 2024
Response from Hotel Management on 20 Mar 2024
Thank you for taking the time to review our hotel, Karen. We really appreciate all of your feedback. We couldn't agree with you more that having a good location is essential - thanks for noticing! We look forward to welcoming you back in the future!

10/10 Excellent

Erin

Stayed 3 nights in Mar 2024
Response from Hotel Management on 3 Apr 2024
Thank you very much for the 5 out of 5-star rating, Erin! See you again soon!

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities
Receptionist was great.
Stayed 1 night in Mar 2024
Response from Hotel Management on 20 Mar 2024
Thank you for your review, Craig. We are delighted to hear that the receptionist provided you exceptional customer service! Rest assured we will congratulate them for a job well-done. See you again soon!

10/10 Excellent

Natalie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the historical architecture of the building and accommodating staff.
Stayed 1 night in Mar 2024
Response from Brendan on 5 Mar 2024
Thank you so very much for your kind feedback, your business and loyalty! We do hope to host you again.

10/10 Excellent

Brody

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Greats service
Stayed 1 night in Mar 2024
Response from Brendan on 5 Mar 2024
Thank you for your kind words and for selecting our beautiful Westin Hotel!

10/10 Excellent

jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was wonderful
Stayed 1 night in Mar 2024
Response from Brendan on 5 Mar 2024
What kind feedback! Thank you for selecting our beautiful Westin Hotel!

10/10 Excellent

Marie, Chanhassen

Stayed 1 night in Mar 2024
Response from Hotel Management on 27 Mar 2024
Thank you so much for your 5-star rating, Marie! We’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back again soon!

10/10 Excellent

Nicholas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, affordable, convenient, restaurant included, nice staff.
Stayed 1 night in Mar 2024
Response from Brendan on 5 Mar 2024
Great to host you and we will share this glowing feedback with all of our team members!

8/10 Good

Yvonne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Brendan on 5 Mar 2024
Thank you for this feedback!

10/10 Excellent

Sydney

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Brendan on 5 Mar 2024
Thank you for your business and your feedback!

8/10 Good

kyle

Stayed 1 night in Feb 2024
Response from Brendan on 5 Mar 2024
Thank you for selecting our beautiful Westin Hotel!

6/10 Okay

Chase

Liked: Staff & service
Stayed 2 nights in Feb 2024
Response from Brendan on 21 Feb 2024
We appreciate your business and your feedback.

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Brendan on 21 Feb 2024
Thank you for this stellar review!

8/10 Good

Judy

Liked: Cleanliness, staff & service, property conditions & facilities
The stay was fine but we were told there was a continental breakfast by the girl that checked us in. But there was not. We were also NOT told there was a charge for internet but we were charged. One person said we should not have been charged but then asked how to remove and that person said we should be charged.. all VERY unclear. And then two night parking was 80 for two nights not 35 per night as stated
Stayed 2 nights in Feb 2024
Response from Brendan on 21 Feb 2024
Thank you for sharing this feedback with us. We value and appreciate your business. I do apologize that we did not share our restaurant information clearly.