Indoor pool, open 6:00 AM to midnight, pool loungers

Reviews of DoubleTree by Hilton Roseville Minneapolis

4 out of 5
DoubleTree by Hilton Roseville Minneapolis
2540 North Cleveland Avenue, Roseville, MN

Reviews

8.2

Very good

Rating 10 - Excellent. 444 out of 1000 reviews" "
Rating 8 - Good. 307 out of 1000 reviews" "
Rating 6 - Okay. 127 out of 1000 reviews" "
Rating 4 - Poor. 76 out of 1000 reviews" "
Rating 2 - Terrible. 46 out of 1000 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

April

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property and good location.
Stayed 1 night in Feb 2024

8/10 Good

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Maralee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my 4 day stay, will return next time I’m needing to be in the Cities!
Stayed 3 nights in Mar 2024

8/10 Good

Esther

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Tracy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were all tremendous, nice room and great pool
Stayed 3 nights in Mar 2024

10/10 Excellent

Owen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean rooms
Stayed 1 night in Mar 2024

10/10 Excellent

Shamoya

Liked: Cleanliness, property conditions & facilities
N/A
Stayed 1 night in Sep 2023

10/10 Excellent

Elizabeth, St.cloud

Travelled with partner
Loved my visit
Stayed 1 night in Feb 2024

6/10 Okay

Maggie

Travelled with family
The staff was very friendly and nice. Axles is a wonderful place to have a meal. The beds were pretty uncomfortable. However, but otherwise it's pretty good stay overall.
Stayed 1 night in Feb 2024

10/10 Excellent

John, Las Vegas

Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 1 night in Feb 2024
Response from T. on 23 Feb 2024
Thank you for taking the time to review your stay with us!

10/10 Excellent

Rachel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay!
Stayed 1 night in Feb 2024
Response from T. on 23 Feb 2024
Thank you for taking the time to review your stay with us!

8/10 Good

Anne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and helpful
Stayed 1 night in Jan 2024
Response from T. on 23 Feb 2024
Thank you for taking the time to review your stay with us!

10/10 Excellent

Sinath, Millville

Stayed 2 nights in Jan 2024
Response from T. on 23 Feb 2024
Thank you for taking the time to review your stay with us!

10/10 Excellent

Regina

Stayed 4 nights in Jan 2024
Response from T. on 23 Feb 2024
Thank you for taking the time to review your stay with us!

10/10 Excellent

Amber, Minneapolis

Stayed 1 night in Dec 2023
Response from T. on 23 Feb 2024
Thank you for taking the time to review your stay with us!

6/10 Okay

shane

Stayed 4 nights in Dec 2023
Response from T. on 23 Feb 2024
Thank you for taking the time to review your stay with us!

10/10 Excellent

Krista

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Linda, Lake Village

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay. Love the amenities!
Stayed 1 night in Nov 2023
Response from T. on 23 Feb 2024
Thank you for taking the time to review your stay with us!

4/10 Poor

Jon

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Bathroom has a very strong mildew smell, which carries in the main room.
Stayed 1 night in Nov 2023

10/10 Excellent

Abby

Stayed 2 nights in May 2023

8/10 Good

scott

Stayed 3 nights in Nov 2023

8/10 Good

LAQUINTA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and the spa area is really nice
Stayed 3 nights in Nov 2023

6/10 Okay

Scott

Business traveller
Liked: Cleanliness
Disliked: Room comfort
Could have been better
Neighbors were extremely loud til about 1:00 AM. No one at the front desk for checkout, so I did not get a receipt
Stayed 1 night in Nov 2023
Response from The DoubleTree by Hilton, Roseville MN on 28 Nov 2023
I'm sorry that your stay was not up to your standards. We value your feedback and will communicate accordingly to our team to improve our guest experience. Thank you for your feedback.

8/10 Good

Bonnie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean room. Comfortable beds with great pillows. Very large bath towels. Everything was very nice. Only negative is that the walls are paper thin and you could not only hear the tv next door, you could hear entire conversations.
Stayed 2 nights in Nov 2023

10/10 Excellent

Kimberly

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super comfy beds, thick towels, really nice staff, yummy drinks and apps in the bar, shuttle driver was an excellent driversnd super funny! Ill be back!
Stayed 1 night in Nov 2023

10/10 Excellent

Jeffery

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service! Convenient location. Spacious room
Stayed 1 night in Nov 2023

10/10 Excellent

Charles

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were impressed!
The staff were all extremely helpful and friendly. We were really impressed with the cleanliness and comfortable bed!
Stayed 1 night in Oct 2023

2/10 Terrible

scott

Travelled with family
Disliked: Staff & service
Rude Front Desk Service at Check in
Front desk staff very rude and tried to skip serving us in line. Even the manager on duty was of no help. She had no control over her staff, according to her. The front desk person was rude, snappy, and clearly would rather be helping anyone else. My daughter had a separate room and they were being helped by someone else, who was very friendly and courteous as you would expect. Since there was a large wedding there, we were told if it got too noisy, we could go somewhere else. It was clear she would have rather been helping the person behind us in line. We are Caucasian while the person behind us was darker complected as was our helper Selma. Definitely would not recommend this hotel, nor will we be returning here. Much better hotels are available in the Twin Cities area.
Stayed 1 night in Oct 2023
Response from The DoubleTree by Hilton, Roseville MN on 3 Nov 2023
Thank you for taking the time to leave a review about your experience at our property. I'm sorry to hear that during our rush that you felt that our guest service agents were not attentive to your needs. We do our best to assist those in line in the order that they arrive. After reviewing the interaction with our front desk staff, it seems that the main concern that was raised was the wedding event and the noise levels that would come from it. As a guest choosing to stay on our property, we always like to ensure that they are informed of events or other large groups that are also staying with us as a courtesy. When the wedding was mentioned at check in, it was persistently questioned that if a noise complaint was made, what could we do about it? It was then explained that the event space was rented until 2 AM and due to the consistent questions and concerns that were expressed, it was suggested that if you were uncomfortable with staying on the property due to the event that was taking place even after our staff offered to move you to a higher floor, that there were other close by locations that could be an option as well. When a guest expresses un-comfortability with staying on our property, we always inform guests that there are other nearby properties as another option. I apologize that it may have felt unwelcoming for the suggestion. To address your mentioning of our staff preferring to assist other guests that were in waiting, after further review, all other guests were already assisted. I apologize if there was any confusion otherwise. Thank you for your comments, we will review the matter further with our staff in order to make improvements in our training.

10/10 Excellent

Jane

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff greeted us with a smile and warm cookies! There was a wedding going on and we thought maybe it would be noisy in our rooms, but we were not bothered by any noise. It was a lovely stay.
Stayed 1 night in Oct 2023

10/10 Excellent

Robert

Stayed 1 night in Oct 2023

8/10 Good

James, Ann Arbor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

8/10 Good

Kori

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Oct 2023

10/10 Excellent

Mary

Stayed 2 nights in Sep 2023
Response from t. on 7 Oct 2023
Thank you for taking the time to review your stay with us!

8/10 Good

Paul

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
We had to let them know if we wanted the rooms cleaned. We shouldn't have to ask for that service that should be done. That should be done everyday somebody stays in a room.
Stayed 2 nights in Sep 2023
Response from t. on 7 Oct 2023
Thank you for taking the time to review your stay with us! We appreciate the feedback.

6/10 Okay

Brittany

Stayed 1 night in Aug 2023

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
House Keeping debacle
The hotel is actually pretty clean and located close to a lot of things. The hotel and amenities were good. However I would say be ready to check out at 0800 instead of 12pm. I have stayed at 100's of hotels and room service always knocks on check out day about 30-60 minutes prior to check out. Not here they were walking in at 8AM, 845am, and 930am. Just lucky i wasn't laying in bed naked or there would have been larger problems. The other couple that was with us in another room said they did same thing to them as well
Stayed 1 night in Sep 2023
Response from T on 16 Sept 2023
Thank you for taking the time to review your stay with us! We appreciate the feedback and will be addressing your concerns.

6/10 Okay

Kristan

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I chose this hotel for the shuttle (which they didn't let us use, costing hundreds of dollars on Ubers) and the attached restaurant (which they refused to serve us alcohol even though they were open). The drain in the shower was slow. Not a great first experience.
Stayed 4 nights in Sep 2023
Response from T on 16 Sept 2023
Thank you for taking the time to review your stay with us! We appreciate the feedback and will be addressing your concerns.

10/10 Excellent

Timothy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from T on 16 Sept 2023
Thank you for taking the time to review your stay with us! We appreciate the feedback.

6/10 Okay

Joy

Travelled with family
Liked: Staff & service, room comfort
Probably wouldn't book again
The location of this hotel is perfect for the MN State Fair. They offer free shuttle service to and from which was awesome. Front desk staff were great. Unfortunately our room was muggy and smelled badly. Can't pinpoint the smell-possibly pet urine. The restaurant had great food but is spendy. Breakfast buffet was cold.
Stayed 2 nights in Sep 2023
Response from T on 16 Sept 2023
Thank you for taking the time to review your stay with us! We appreciate the feedback and will be addressing your concerns.

6/10 Okay

Rachel

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I had called four times to the ROSEVILLE MN doubletree location to see if it was possible to do an early check in. First, the customer service rep claimed to not see my reservation even with the confirmation number given to them. They then transferred me to another rep in LAS VEGAS to see if my reservation was set there. Second call no pick up. Third call rep states they couldn’t hear me and was going to end the call. Finally fourth was able to get ahold of someone who could find my reservation but was told I couldn’t check in early. When we arrived to the hotel, the front desk staff did not greet or seem happy at all. There was two front staff members who seemed more interested in talking to each other than the guest in front of them. Directions to the room assigned was not given to us either until we were walking around aimlessly looking for the elevator. When we got to the room, there was stains noted on the carpet, and dust collecting on the bathroom vent and air conditioning vents. The pool and sauna was very nice and clean. Loved that the best. We had accidentally locked our key cards in the room, so therefore had to go back the front desk for a third key card. Salma who was the clerk seemed annoyed having to issue another card to us. When it was time to check out, I had brought all three cards to the desk and let the clerk we were checking out of our room. No response, no thank you, nothing.
Stayed 1 night in Sep 2023
Response from T on 16 Sept 2023
Thank you for taking the time to review your stay with us! We appreciate the feedback and will be addressing your concerns.

4/10 Poor

Randeena

Disliked: Cleanliness, staff & service, property conditions & facilities
We didn’t get the room we booked either night that we stayed. First night we stayed the bathroom didn’t even have a shower curtain and was water all over the bathroom floor when we arrived. Front desk had no concern.
Stayed 1 night in Aug 2023
Response from T on 16 Sept 2023
Thank you for taking the time to review your stay with us! We appreciate the feedback and will be addressing your concerns.

10/10 Excellent

Sawyer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 1 night in Sep 2023
Response from T on 16 Sept 2023
Thank you for taking the time to review your stay with us!

8/10 Good

Charles

Travelled with partner
Liked: Staff & service
Pro’s…Incredibly helpful and friendly staff. If I could give the staff 6 stars, I would. Close to the state fair grounds. Excellent shuttle service. Close to the mall and restaurants. Cons…property needs an update. Loose paint on the ceiling in the bathroom, hot water plumbing needs updating. For my old age self, would have liked a soft bed versus a hard one. More natural light needed but that is a personal opinion. That would require extensive architectural re work. For the cost, location, incredible staff and services, it was value for money spent
Stayed 3 nights in Aug 2023
Response from T on 16 Sept 2023
Thank you for taking the time to review your stay with us! We appreciate the feedback.

10/10 Excellent

Ranae

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from T on 16 Sept 2023
Thank you for taking the time to review your stay with us!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from T on 16 Sept 2023
Thank you for taking the time to review your stay with us!

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff and facilities
Stayed 1 night in Aug 2023
Response from T on 16 Sept 2023
Thank you for taking the time to review your stay with us! We appreciate the feedback.

8/10 Good

Carleen Louise

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay for the MN State Fair. Shuttle was a real plus!
Stayed 3 nights in Aug 2023
Response from T on 16 Sept 2023
Thank you for taking the time to review your stay with us! We appreciate the feedback.

6/10 Okay

Josh

Travelled with family
Liked: Cleanliness, staff & service
Meh night before the State Fair
We have stayed at this hotel every year for the past several years and they have been great. However, this year the beds were not as comfortable, the guests were extremely noisy and the room was just not as nice. Did we stay in the section that was renovated first 15 years ago? Were the complementary cookies laced with something to make the other guests run up and down the halls until 1 am and holding court right outside our room? Not sure what the deal is but this may be our last. Meh.
Stayed 1 night in Aug 2023
Response from T on 16 Sept 2023
Thank you for taking the time to review your stay with us! We appreciate the feedback and will be addressing your concerns.