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Reviews of Holiday Inn Express Milan - Malpensa Airport, an IHG Hotel

3 out of 5
Holiday Inn Express Milan - Malpensa Airport, an IHG Hotel
Via de Pinedo Ang., Via Oldrini Case Nuove, Somma Lombardo, VA

Reviews

8.4

Very good

Rating 10 - Excellent. 474 out of 1008 reviews" "
Rating 8 - Good. 337 out of 1008 reviews" "
Rating 6 - Okay. 104 out of 1008 reviews" "
Rating 4 - Poor. 44 out of 1008 reviews" "
Rating 2 - Terrible. 49 out of 1008 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Penny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was clean and bright. Very quiet considering the distance from the airport. The breakfast had excellent variety and quality. Only downside is the necessity of taxi or shuttle to get to and from the airport. The walk has no sidewalks. The taxi was 20 euros and the shuttle 15. Overall cost still very reasonable.
Stayed 1 night in Mar 2024

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very helpful
Stayed 1 night in Mar 2024

10/10 Excellent

Julie A

Travelled with partner
Gabriel was so kind and gave us very good information on where to go to ski we are in the restaurant 2 separate nights for dinner. Each night there were 2 different young men who were very good and kind although we had the same female (red hair) each of the nights and felt she was extremely rude even thou we tipped her well both notes she still was rude. 2 other tables sitting near us both commented to us that they also felt like we were all a burden to her otherwise entire staff was most pleasant. Gabriel was above par
Stayed 1 night in Mar 2024
Response from Gaia on 16 Mar 2024
Dear Julie,We're deeply sorry about what happened, unfortunetely the restaurant is not under our direction. We'll inform who's in charge of what occur. Best regards.

10/10 Excellent

goldamyrrh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 1 night in Mar 2024
Response from Gaia on 12 Mar 2024
Dear Goldamyrrh,I'm glad you had a pleasant stay and I thank you for your generous review. I hope to see you again at our hotel. Best regards.

10/10 Excellent

BRANDON

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quiet, and quickly located near the airport. The staff was friendly, the breakfast was great, and really appreciated the scale for luggage…it helped alot
Stayed 1 night in Feb 2024
Response from Gaia on 3 Mar 2024
Dear Brandon, I'm glad you had a pleasant stay and thank you for leaving a such generous review. I hope to see you again at our hotel. Best regards.

4/10 Poor

Luiz Carlos

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
There were roaches in my bathroom. No hot water in the shower. The morning reception was nice and helpful, the one at night, not so much. I would pick this hotel only if there was no other choice and perhaps it would even be nicer to sleep at the airport floor.
Stayed 1 night in Feb 2024
Response from Gaia on 3 Mar 2024
Dear Luiz Carlos, I'm sorry for the inconveniences you had during your stay. As Hotel we care about our guests experience and you're message won't go unnoticed. We'll try to improve our services. Best regards.

8/10 Good

Debbie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We could not get a taxi to take us to the motel from the airport because they said we had to take a shuttle. We had no idea where to find the shuttle so we called the motel. A bus came along and we got on not knowing where we were going. My husband asked the driver when he made his second stop and told us to get out and walk. It was the middle of nowhere and pouring rain. We ended up walking about 5 minutes and found the motel. The room was very nice,but an alarm went off at 10:25pm for half an hour. We were assured it wasn't the fire alarm. It was so loud that people were in and out of their rooms trying to figure out what to do. We ended up booking and paying for their private shuttle the next morning to go back to the airport so we wouldn't have to wait at the side of the road for the bus
Stayed 1 night in Feb 2024
Response from Gaia on 3 Mar 2024
Dear Debbie, Thank you for your review and i'm sorry for the incovenience. I hope to see you again at our hotel.Best regard.

10/10 Excellent

Mirlon

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice hotel and friendly staff!👍
Stayed 1 night in Feb 2024
Response from Gaia on 27 Feb 2024
Dear Mirlon, Thank you for your generous review. I'm glad you had a pleasant stay and I hope to see you again at our hotel.Best regards.

10/10 Excellent

Agustin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service and hospitality. They made me feel right at home. Delicious breakfast and so convenient to the airport. I would definitely return on my next stay. Thank you hotel staff!
Stayed 1 night in Jan 2024
Response from Giorgia on 29 Jan 2024
Dear Augustin thank you so much for the wonderful review! It's a pleasure for us to read such great words from our guests, especially about the staff! We look forward to seeing you again. Have a nice day!

6/10 Okay

Yasir

Unsafe to walk to the bus terminal they didn't offer a shuttle from the hotel to the bus stop
Stayed 1 night in Jan 2024
Response from Giorgia on 29 Jan 2024
Dear Yasir, thank you for your kind review! We are sincerely sorry to know that you didn't appreciate the option of the free airport shuttle bus. Anyway we do offer a transfer from/to the airport, but it is on payment. We hope to have the opportunity to welcome you again in order to give you a better experience. Have a nice day!

8/10 Good

Jenny

Stayed 1 night in Dec 2023
Response from Giorgia on 16 Jan 2024
Dear Jenny, thank you so much for the great score! We hope to have the opportunity to welcome you again!

10/10 Excellent

Lajos, Plainview

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the nice bathroom.
Stayed 1 night in Jan 2024
Response from Giorgia on 16 Jan 2024
Dear Lajos, thank you for the excellent score and review! We're happy to know that you liked the bathroom. Hope to see you again!

10/10 Excellent

Morgan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from lucia on 13 Jan 2024
Thank you for the time spent for this kind review. It's a pleasure to know that you enjoyed your stay in our hotel and that you appreciated the comforts and services offered.We thank you once more and we hope to have the possibility to welcome you again in the future.Sincerely,

10/10 Excellent

Francesco

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from lucia on 13 Jan 2024
Thank you for the time spent for this kind review. It's a pleasure to know that you enjoyed your stay in our hotel and that you appreciated the comforts and services offered.We thank you once more and we hope to have the possibility to welcome you again in the future.Sincerely,

10/10 Excellent

Gustav

Liked: Cleanliness, staff & service, property conditions & facilities
Very helpful staff.
Stayed 1 night in Jan 2024
Response from Lucia on 13 Jan 2024
Thank you for the time spent for this kind review. It's a pleasure to know that you enjoyed your stay in our hotel and that you appreciated the comforts and services offered.We thank you once more and we hope to have the possibility to welcome you again in the future.Sincerely,

10/10 Excellent

Jerry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Giorgia on 8 Jan 2024
Dear Jerry, thank you so much for the high score. Hope to see you again!

8/10 Good

Nobuhito

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Giorgia on 8 Jan 2024
Dear Nobuhito, thank you so much for the great score! Hope to welcome you again!

10/10 Excellent

gianmarco

Stayed 1 night in Dec 2023
Response from Giorgia on 8 Jan 2024
Gent.mo Gianmarco, la ringraziamo per l'eccellente punteggio riguardo al suo soggiorno presso la nostra struttura. In attesa di ospitarla nuovamente, le auguro una buona giornata!

10/10 Excellent

Aisha

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Giorgia on 8 Jan 2024
Dear Aisha, thank you so much for the excellent score! Hope to see you again in the future!

10/10 Excellent

ROSAMAGALY DE JESUS HIDALGO

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente atención. Su personal es muy amable. Remodelación de sus instalaciones. Habitación con todo nuevo y limpio. Muy lindo. Comida sabrosa. Desayuno con variedad de platos.
Stayed 1 night in Dec 2023
Response from Giorgia on 8 Jan 2024
Dear Rosamagaly, thank you so much for the excellent score and wonderful review about the staff and cleanliness. We sincerely hope to have the opportunity to welcome you again!

10/10 Excellent

Lynda

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were lovely, the hotel is being refurbished and we had a newly refurbished room, the receptionist explained that we would need to walk through ‘works’ to get to our you and offered to change if we weren’t happy. The work didn’t bother us, the room was clean and comfortable.
Stayed 1 night in Nov 2023
Response from Giorgia on 8 Jan 2024
Dear Lynda, thank you so much for the beautiful feedback. We are happy to know that the work didn't bother you and that you enjoyed the staff service. Hope to see you again!

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Giorgia on 8 Jan 2024
Good morning, thank you for the excellent score! Have a nice day!

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Giorgia on 17 Nov 2023
Dear Christopher, thank you so much for the excellent score! We hope to see you again. Have a nice day!

4/10 Poor

STEVEN

could do better
hotel should provide shuttle to airport - not directions to a bus 1/4 mile away. will never go to this hotel again!
Stayed 1 night in Oct 2023
Response from Lucia on 18 Nov 2023
Dear StevenWe have the shuttle and it is a private service for a fee. It costs 15.00 per room and is bookable.There is a free public shuttle but the stop is 300 meters away. You have to walk a little bit but the distance is really short.Sorry that for a few steps to a free public bus you reviewed the hotel negatively.

10/10 Excellent

Maria

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close too airport
Stayed 1 night in Oct 2023
Response from Giorgia on 31 Oct 2023
Dear Maria, thank you for the time spent leaving this review and for the high score. We are glad to know that you emjoyed our location. Have a nice day!

10/10 Excellent

priti

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoying staying
Stayed 4 nights in Oct 2023
Response from Giorgia on 30 Oct 2023
Dear Priti, thank you fior the great score and feedback about your experience with us. We're glad to know that you enjoyed your stay. Have a nice day!

10/10 Excellent

Jodi

Liked: Cleanliness, staff & service, property conditions & facilities
Huge breakfast spread and free shuttle- 5-10 min from airport. Would recommend!
Stayed 1 night in Oct 2023
Response from keltiana on 28 Oct 2023
Dear Jodi,Thank you for the time spent for this kind review. It's a pleasure to know that you enjoyed your stay in our hotel and that you appreciated the comforts and services offered.We thank you once more and we hope to have the possibility to welcome you again in the future.Sincerely,

10/10 Excellent

Sharon R

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stay prior to flight.
Stayed 1 night in Oct 2023
Response from Greta on 25 Oct 2023
Dear Sharon,We are very happy we gave you a fantastic experience and we thank you for the time you have spent in publishing this beautiful review. It will be my concern to share your comments with my fantastic team, complimenting for the attention and care that we reserve every day for our guests.Thanking you again for your preference, hoping to welcome you again in the future, we send our best regards.

6/10 Okay

Hermanto

Disliked: Property conditions & facilities
Hotel is rather old and rundown
Stayed 1 night in Oct 2023
Response from Greta on 25 Oct 2023
Dear Hermanto,Thank you for the review of our hotel. We highly value opinions from guests like you as it assists us in our never ending task to better ourselves. Guest comfort and satisfaction are of the utmost concern to us and our hotel is committed to making every possible effort to provide comfortable, clean and friendly accommodations. Rest assured that your comments will be reviewed and actions will be made where possible.Best regards

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, room comfort
Nice hotel close to Milan airport
Stayed 1 night in Oct 2023
Response from Greta on 25 Oct 2023
Dear Linda,We are very happy we gave you a fantastic experience and we thank you for the time you have spent in publishing this beautiful review. It will be my concern to share your comments with my fantastic team, complimenting for the attention and care that we reserve every day for our guests.Thanking you again for your preference, hoping to welcome you again in the future, we send our best regards.

8/10 Good

theodore

Liked: Cleanliness
Stayed 2 nights in Oct 2023
Response from Greta on 25 Oct 2023
Dear Theodore,Thank you for the time spent for this kind review. It's a pleasure to know that you enjoyed your stay in our hotel and that you appreciated the comforts and services offered.We thank you once more and we hope to have the possibility to welcome you again in the future.Sincerely,

6/10 Okay

Tim

Travelled with family
Close to airport and easy to get to. Served my needs for a place to sleep.
Stayed 1 night in Oct 2023
Response from Greta on 25 Oct 2023
Dear Tim,Thank you very much for choosing Holiday Inn Express Milan Malpensa Airport for your recent stay in the area. We thank you for the good feedback.Our main goal is to offer the best possible service to our guests and we constantly invest in training our staff.We hope you will choose again Holiday Inn Express Milan Malpensa Airport for your next stay close to the airport.Best regards.

6/10 Okay

Marvin, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities
We had a real problem with this hotel. We didn't have a phone number. We were at the airport trying to get to the hotel. No shuttle, We had to take the airport shuttle from terminal 1 to terminal 2, get off in the middle and walk 500 meters 1/2 kilometer in the dark to get to the hotel. The Hotel is fine no problem. Then they made us pay 15€ the next morning for a shuttle back to the airport to catch our very early flight.
Stayed 1 night in Oct 2023
Response from Greta on 25 Oct 2023
Dear Marvin,First of all, thank you for taking the time to leave this review. We have a private shuttle but the cost is 15 per room each way and to find it you must necessarily call us.We are sorry for the inconvenience caused, we hope to be able to welcome you again for a better experience.

8/10 Good

hagit

Travelled with family
Liked: Property conditions & facilities
Stayed 1 night in Oct 2023
Response from Greta on 25 Oct 2023
Dear Hagit,We are very happy we gave you a fantastic experience and we thank you for the time you have spent in publishing this beautiful review. Thanking you again for your preference, hoping to welcome you again in the future, we send our best regards.

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient hotel for 1 night before flying out of MXP. Nice that they had a restaurant in hotel and shuttle to airport in the morning (€15/room).
Stayed 1 night in Oct 2023
Response from Virginia on 12 Oct 2023
Dear Sharon,Thank you for your review

2/10 Terrible

ROBERT

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Waited one and a half hour for shuttle. No signs of where it is. In winter you would be frozen to death, you must wait outside. I finally took a taxi to hotell from airport, cost 20 euro, so much for free shuttle. Next day they charged me to go back to airport on their shuttle 7.50
Stayed 1 night in Oct 2023
Response from Greta on 25 Oct 2023
Dear Robert,Thank you for taking time to describe your personal experience here in Holiday Inn Express Milan Malpensa Airport. We apologize for any inconvenient you suffered. We guarantee that it is our primary goal to satisfy our customer's needs.Hope to welcome you soon, best regards

2/10 Terrible

Moran

Business traveller
Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Be careful....
Easy to find better value for money then this place
Stayed 1 night in Oct 2023
Response from Greta on 10 Oct 2023
Dear Moran,We are sorry that you found both Hotel and Service quite regular and none of our services exceeded your expectations. Our main aim is always to leave a mark in our Guests experience, a positive sign that has to be remembered as an enjoyable Stay. We hope that you will chose anyway our Hotel in a future stay and thank you for Reviewing our Hotel.

6/10 Okay

Nick

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Air conditioning didn't work. We only survived by opening the windows, without doing that we wouldn't have slept the night. Otherwise no complaints at all.
Stayed 1 night in Oct 2023
Response from Greta on 10 Oct 2023
Dear Nick,First of all, we thank you for taking the time to leave this review. We are very sorry for the inconvenience suffered. We are trying to resolve the air conditioning problem following reports from our customers. We hope to welcome you again for a better stay.Best regards

8/10 Good

Jo-Ann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for a short stay. €15 per room shuttle available to Malpessar Terminals. Breakfast was good, and a bar and restaurant available for drinks and meals.
Stayed 1 night in Oct 2023
Response from Greta on 10 Oct 2023
Dear Jo-Ann,Thanks for your feedback, it is important to improve our service.We will happily share your nice review to our employees.We appreciate your taking the time to review our hotel to other travelers and we would be delighted to welcome you back soon.

10/10 Excellent

Giuseppe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Greta on 10 Oct 2023
Gentile Giuseppe,Siamo felici che nel complesso abbia apprezzato la nostra struttura e soprattutto il servizio.RingraziandoLa nuovamente per il tempo chi ci ha dedicato, in attesa di poterLa accogliere in occasione di un Suo futuro soggiorno, inviamo I nostri più cordiali saluti.

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
GREAT LOCATION
Stayed 1 night in Oct 2023
Response from Greta on 10 Oct 2023
Dear Angela,We are very happy we gave you a fantastic experience and we thank you for the time you have spent in publishing this beautiful review. It will be my concern to share your comments with my fantastic team, complimenting for the attention and care that we reserve every day for our guests.Thanking you again for your preference, hoping to welcome you again in the future, we send our best regards

10/10 Excellent

Catherine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and price if you need to stay near Milan Malpensa Airport. The hotel is very clean, has a small bar, free breakfast, and is open for dinner from 7-9 pm. You can pay for an airport shuttle arranged by the hotel or walk 2 minutes down the street and catch the free airport bus. There is also a small bakery/pizzeria and another small restaurant within 5 minutes walk of the hotel. One note, there is really nothing else to do in the airport area without a car or taking the train.
Stayed 1 night in Oct 2023
Response from Greta on 10 Oct 2023
Dear Catherine,We are truly happy to know that you appreciated our hotel and our services. We hope to be able to welcome you again very soon.Best Regards

8/10 Good

Benita

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient and felt comfortable staying there as a single female traveller
Stayed 1 night in Oct 2023
Response from Greta on 10 Oct 2023
Dear Benita,Thank you very much for choosing Holiday Inn Express Milan Malpensa Airport for your recent stay in the area. We thank you for the very good feedback you gave us in all the areas of the hotel.Our main goal is to offer the best possible service to our guests and we constantly invest in training our staff.We hope you will choose again Holiday Inn Express Milan Malpensa Airport for your next stay close to the airport.Best regards.

6/10 Okay

Glenn

Liked: Property conditions & facilities
Just stayed here overnight for morning flight. Air conditioner was not working and room was very hot. I came in after midnight and had to take cab, that was $20 Euro. Took free shuttle in morning but you have to go to off location for bus stop. Bus stop is dark in early morning, didn’t seem safe. Staff doesn’t want to answer questions about shuttle, they just point you to QR code to scan for info. That took me to Google maps with no other info. Next time I will stay elsewhere.
Stayed 1 night in Oct 2023
Response from Greta on 10 Oct 2023
Dear Glenn,We are sorry for any inconvenience.I assure you that our staff is trained to best welcome our customers. Regarding the shuttle, the information is at the reception and we are always available to explain everything.Thanks again for taking the time to leave this review.Best regards

6/10 Okay

John

Liked: Cleanliness, property conditions & facilities, room comfort
Place is clean on comfortable. No complementary transportation to airport, charge for using scale to weigh your bags
Stayed 1 night in Sep 2023
Response from Greta on 10 Oct 2023
Dear John,The feedback we receive from our valued guests, like you, enables us to fix our problems. We welcome any opportunity to improve.Best regards

10/10 Excellent

Helga

Liked: Cleanliness, staff & service, property conditions & facilities
Beds are very comfortable.
Stayed 1 night in Oct 2023
Response from Greta on 10 Oct 2023
Dear Helga,Thank you for the time spent for this kind review. It's a pleasure to know that you enjoyed your stay in our hotel and that you appreciated the comforts and services offered.We thank you once more and we hope to have the possibility to welcome you again in the future.Sincerely

2/10 Terrible

Tolis

Stayed 1 night in Sep 2023
Response from Greta on 25 Oct 2023
Dear Tolis,Thank you very much for sharing your opinion about our Hotel. We are sorry if your stay here wasn’t satisfying we always try to do our best to fulfill our customers’ expectations. Hope to see you again for a better experience. Best Regards

10/10 Excellent

Kenneth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great stay, but the free airport shuttle bus drops passengers off on a back road with no sidewalks, you cannot see the hotel from the drop off point, no night lighting, cars going past fast, no sign visible anywhere that the hotel is nearby. A sign for your hotel on the drop off road would be helpful.
Stayed 1 night in Sep 2023
Response from Greta on 23 Sept 2023
Dear Kenneth,Thank you very much for choosing Holiday Inn Express Milan Malpensa Airport for your recent stay in the area. We thank you for the very good feedback you gave us in all the areas of the hotel.Our main goal is to offer the best possible service to our guests and we constantly invest in training our staff.Unfortunately the road is not our property and it is not possible for us to put up lights and signs.We hope you will choose again Holiday Inn Express Milan Malpensa Airport for your next stay close to the airport.Best regards.

10/10 Excellent

GaneshKumar

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Business trip
Business trip requiring stay near airport .
Stayed 3 nights in Sep 2023
Response from Greta on 23 Sept 2023
Dear GaneshKumar,We are very happy we gave you a fantastic experience and we thank you for the time you have spent in publishing this beautiful review. It will be my concern to share your comments with my fantastic team, complimenting for the attention and care that we reserve every day for our guests.Thanking you again for your preference, hoping to welcome you again in the future, we send our best regards.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All good. Nice room. Helpful manager late at night when we found that the window was locked open. Excellent breakfast. Rather scary trip in the hotel shuttle minibus when involved in a minor accident!
Stayed 1 night in Sep 2023
Response from Lucia on 21 Sept 2023
Dear AnonymousThank you from all the staff for the high score offered and for sharing with us your experience, which, as far as I can see, fully met your expectations.Sicerely