Dear Robertson, Thank you for sharing a positive score with us. We are glad to see that you enjoyed your vacations at Fontainebleau Miami Beach. Thank you again.

Dear Brian, We want to apologize due to the poor experience you went through at Fontainebleau Miami Beach. We strongly believe that all of our guests deserve a quality service and a pleasant stay. We are going to work in a action plan that can help us to prevent reduce or avoid those concerns in the near future. Thank you again for your feedback.

Dear Susan, Thank you so much for sharing a positive score with Fontainebleau Miami Beach. We are happy to see that all of our guests are enjoying a pleasant stay. Thank you again for you overall score .

Dear Sharon Rena,Thank you for sharing your experience with us. We apologize because the room service never showed up. We ask for a pardon because you felt the food and drinks overpriced, mattresses were uncomfortable.We are going to work in a action plan that can help us to prevent, reduce or stop those scenarios in the near future. Thank you again for your feedback.

Dear Taylor, We want to thank you for your overall score. It seems we a providing a quality stay. We hope to see you soon.

Dear Anastasiya,We are thankful that you visited our resort.We are so sorry about the experience you had during your visit. We understand your frustration of having to walk so long in order to reach the amenities.We deeply apologize for the inconvenience.We are Thankful for the time you applied in the making of your review. Your feedback is very important to us helping us provide our guest with the best customer service experience.We hope to see you on the property soonBest regards,StevenFontainebleau Miami BeachGuest Services

Dear Louis,Thank you for staying faithful and trusting the resort and reviewing Fontainebleau Miami Beach.Your feedback is very important for us to improve our quality and give you the best customer service experience.We apologize for the situation at the front desk.We really appreciate the info you provide cause it allow us to measure effectiveness service and reaction.We always look forward to know about our guest and this info help us improve out strategic plans to work proactively.We agree with you on the issue you mention on the call at 10:30 pm. This was not a good professional act to a guest. We are so sorry and we understand your frustration about it. That is not the way we handle situations at all. We apologize for that.We will be waiting for you on the next visit.Best regards, StevenFontainebleau Miami BeachGuest Services

Dear Nietra,Thank you for staying and reviewing Fontainebleau Miami Beach.Your feedback is very important for us to improve our quality and give you the best experience.Kind Regards, Steven Fontainebleau Miami Beach Guest Services

Dear Jiv Eun,We deeply apologize for your experience.We always look into your feedback to improve the services to our guests. We will be checking those issues since it affects our guests and try to find a way to improve it.We are thankful for your review.We hope you will consider visiting us in the future. Kind Regards, Steven Fontainebleau Miami Beach Guest Services

Dear Ryan,We are so glad that you visited us on the property.We are happy you were able to enjoy the beach and pool areas. We offer our guest a nice clean and healthy environment designed to give a great experience to our customers.We apologize about the items in the rooms. Those items are just a phone call away.Thank you for your review.We hope you can visit us soonKind Regards, Steven Fontainebleau Miami Beach Guest Services

Dear Bao, Thank you for rating Fontainebleau Miami Beach with a good score. These type of reviews make us to work with devotion that's way we are getting positives results. Thank you again for you overall score

Dear Kendra,We are so grateful for your confidence and all your faith in us.We are so happy to have guest who enjoy the amenities we offer and enjoy the property.We hope to see you back soonKind Regards, Steven Fontainebleau Miami Beach Guest Services

Dear Michel, We want to thank you for taking the time for sharing your comments with us. We apologize because the carpet was dirty and stained besides that bathrooms with only one small sink and the toilet got plugged. We are going to work on making positive actions that can help us to work in different areas of opportunities with the goal of make you feel great and with joy during your stay. Thank you again for your feedback.

Dear Jaroslav, Thank you for taking the time to share with us your experience at Fontainebleau Miami Beach. We apologize because you were not able to take your own beers in to the pool. We are going to work on positive actions that can help us to set up the right expectations to all of our guest. We strongly believe you deserve a relax time and a pleasant stay. Thank you again for your comments.

Dear Joseph, Thank you for sharing your review, We extremely apologize because you found the staff not helpful and rude to customer. We are going to work in a action plan that can help us to retrain our staff in order to deliver an exceptional service and a quality stay. Thank you for your feedback.

Dear John, We want to thank you for sharing your score. Your opinion is very important for us. We hope to see you soon.

Dear Gabriel, Thank you for sharing your score with us. We are glad of seeing a positive score. We always believe that when we do things with devotion we get positive results. Thank you again

Dear Tanzania, Thank you for sharing a positive score. We are happy to see that you enjoyed your stay and that you consider we have an amazing customer service. Thank you again for your positive feedback.

Dear Elizabeth,We want thank you to share with us a great rating. We strongly believe that all of our guests deserve a relax time and a pleasant stay. Thank you again for your score.

Dear Michael Francis, Thank you for taking the time to write down this review. We apologize because you felt massive people around during your stay. We believe that all of our guests deserve of having a quality time during your vacations. We are going to work on making positive actions that can help us making our guests to feel with joy while you enjoy a 5 star service. Thank you again for your feedback.

Dear Nicolas, Thank you for rating us with a positive score, We are glad to see we are doing the right thing and that's why we get a good results. Thank you again for your positive feedback.

Dear Jessica, We are glad to see your overall score. We always like to receive a positive rating it seem we are doing the right thing and that's why we receive positive score. Thank you again for your score.

Dear Sarah, We are happy to see a score 5 out of 5. We believe that when we do things with devotion we always get positive results. Our main goal is to deliver an exceptional service and a quality stay. Thank you again for your positive feedback.

Dear Victoria, Thank you for sharing your feed back with us. We apologize because we fell short setting up your expectation. We are sorry to hear that some of the staff were rude. I'll share this information with management that way we can start making positive actions to deliver a better service from the staff. Thank you again for your feedback.

Dear Hassan, We want to thank you for sharing your experience with us. We are glad to hear that you had a great experience during your stay. We also like the fact that you consider Fontainebleau Miami Beach as a nice resort. Thank you again for your feedback and a positive score.

The resort has lots of amenities and activities to have fun and we also have nice areas to enjoy a meal and sharing.We work to give our guests an excellent experience they need.Thank you for your review and your visit.

The resort has lots of amenities and activities to have fun and we also have nice areas to enjoy a meal and sharing with friends and family.We work to provide our guests an excellent experience far away from stress.We apreciate your comments and your visit.

Thank you so much for your feedback because it allow us to make improvements of our services and procedures guiding us to create a better environment for our guests.We appreciate your nice comments.Thank you for your visit.We hope to see you soon

We are thankful for your review and for your visit.We apologize for falling short on your expectations.We empathize with you on your frustrating security procedure and for the waiting time for service. Thank you so much for your feedback because it allow us to make improvements of our services and procedures guiding us to create a better environment for our guests.Hoping you visit us back

Thank you for your review on La Cote restaurant.We apologize for the inconvenience you experimented on the venue.If you would be so kind and send more info on the issue, we would like to see how we can analyze the situation and see if we can correct it.We appreciate beforehand your attention.Thank you again.

Dear Amal,Thank you for sharing your experience during your last stay with us.Our goal is to do everything we can to exceed the expectations of every guest and provide a service that matches our iconic brand.It appears we fell a bit short on that and for that we apologize. You have our commitment to look further into the areas you mention and adjust or change where needed to improve the experience for future guests.

Dear Aquanetta,We offer the best service and we try to be proactive and it is our pleasure to assist the guests. A good customer service is something very important and we gladly provide it.We are always happy to have guests as yourself that enjoy of all the amenities we offer and the location of the property.Thank you.Hoping to see you soon

Dear Heather,We are so happy you get the opportunity to visit us in the property.We are glad to read your valuable review.We are proud of our location and of the beach location we can offer to our guests.we do have a variety of different kind of foods and several restaurants we are sure you would enjoy a lot. there are several different pools too.Our guests really like our pool area cause there is one for each and every one. I depends if you are with family or friends friends. Thank you very much for your review.We hope to see you back soon.

Dear Jeanine, Thank you so much for taking the time to score us with a 5 star. Our mission is that all of our guest can enjoy the luxury, a relax time and a pleasant stay. We hope to see you soon.

Dear Jordan, We are very happy to see your rating score, We strongly believe when we do things with devotion we always get great results. We feel proud seeing this type of review. Thank you again and we hope to see you soon.

Dear Patricia,It is so good to hear about your stay in the resort.Thank you for your kind words and for your valuable review.We are so happy that you had fun in each areas of the property. We are Fontainebleau and we are prepared to offer our quality services to our visitors.We hope you will grant us the opportunity to serve you again in the future.

We are so glad you stayed with us at the resort and was able to enjoy the amenities on the pool area.We appreciate a lot your feedback cause with this information we are able to improve and make a more comfortable space for our guests . We will take into account your point of view about the chairs. This is important to us because in Fontainebleau our guests and their safety comes first.The pool area is one of many areas where we focus special attention so our visitors enjoy their time and the amenities.We already notify the respective department and we are going to be taking the appropriate steps in order to offer the best service that we are so proud of providing.We really hope you can visit us soon

Dear Denise, Thank you so much for taking the time to share a positive review with us. We strongly believe that all of our guests deserve a relax time and a pleasant stay. We hope to see you soon.

It was a pleasure to have you in our resort and we are so thankful for your great review.We are happy to know the units were exactly as they were described to you. We are so glad to read that you enjoyed all the amenities and the DJ's music by the pool.That's the experience we are ready to offer at LaCote. Is a perfect environment to go with friends and have a good time. The whole property was designed to enjoy. This is our purpose.We are really happy to know that you are one, of our many visitors who comes and receive the great quality service you deserve. And that's why they are faithful with us and we appreciate it as well.Looking forward to your next visit soon

Dear, DinaThank you so much for rating us with a good score. We always believe all of our guests deserve a quality service and a pleasant stay. We hope to see back soon.

Thank you so much for rating us with a good score. We always believe all of our guests deserve a quality service and a pleasant stay. We hope to see back soon.

Dear Ali, Thank you for sharing your experience with us. We feel proud of hearing you had a great time during your stay. We hope to see you back soon.

Dear Daphne, Thank you for sharing your positive comments about the spa. We strongly believe that all of our guests deserve a relax time and a comfortable stay. We apologized because we ran out towels the whole day around the pool. We are going to take your review as a priority and we are going to take immediate actions to fix this concern. Thank you again for your feedback.

Dear Ellana,We appreciate you sharing where we fell short of your expectations during your last visit with us. Though we never enjoy hearing that we have disappointed a guest during their stay with us, we do take immediate action to determine how we could have done better.Thank you very much for visiting us and for your valuable review.We are more than glad to assist you and give you the best customer service we always provide.

Thank you so much to rate us with a good score. We always believe all of our guests deserve a quality service and a pleasant stay. We hope to see back soon. Sincerely, SelimGuest Relations

Dear James D, Thank you so much for taking the time to share with us your review. We truly apologized because we didn't meet your expectations. We are sorry to hear the you saw the bathroom in bad conditions and the king bed was not comfortable. We are going to take your comment as a priority because we always thing we can things better in a way that all of our guests can feel relax and comfortable during their stay.

Thank you so much for your comment, this score make us feel happy because it make us feel we are doing the right thing to all of our guest.

Thank you so much for rating us with a good score. We always believe all of our guests deserve a quality service and a pleasant stay. We hope to see back soon.

Dear Raul, We extremely apologized because we fell short meeting your expectations. We never intended to take away your relax time. We ask for a pardon because the staff service disappointed you. We are going to start making actions that can help us to reduce or stop a loud environment. we would take in to consideration your comment about the food prices and quality.

Thank you so much for rating us with a good score. We always believe all of our guests deserve a quality service and a pleasant stay. We hope to see back soon.