Ratings based on 788 Verified Reviews

4.1 out of 5
86% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia-Verified Reviews
2 out of 5
by A verified traveller

Posted 08/05/2019
Comment from Hotel Management
11/05/2019 by Heidi , Hotel Management
Dear Guest, Thank you for your feed back, is there anything that you would like to comment on so this can be addressed with the appropriate department? Warm Regards, Front Office Team
4 out of 5
by A verified traveller

Posted 06/05/2019
Comment from Hotel Management
07/05/2019 by Heidi , Hotel Management
Thank you for your feedback, we hope to see you again.
5 out of 5
by A verified traveller from Picton, au

Posted 05/04/2019
The property was very clean and new. The staff were very helpful and friendly. Our room was very nice and the bed was great. There was ample parking and the location was great.
Comment from Hotel Management
07/04/2019 by Heidi , Hotel Management
Thank you for your feedback, we hope to see you again soon. Kind Regards Reception
4 out of 5
by A verified traveller from Toowoomba

Posted 22/02/2019
Lovely comfortable lounge to relax and read thank you
Comment from Hotel Management
27/02/2019 by Heidi , Hotel Management
Thank you for your kind feed back, we hope to see you again soon. :)
4 out of 5
by A verified traveller

Posted 16/02/2019 on Wotif
Comment from Hotel Management
03/04/2019 by Heidi , Hotel Management
Thank you
5 out of 5
by A verified traveller

Posted 11/02/2019 on Wotif
Loved the free wifi, nice hot shower and bed was really comfortable. Have stayed here many times and its been great watching the property evolve and improve over the years. Will definitely stay here again.
Comment from Hotel Management
27/02/2019 by Heidi , Hotel Management
Thank you for your kind feedback, we hope to see you again soon. :)
4 out of 5
by A verified traveller

Posted 07/02/2019 on Wotif
Easy check in and had a great night sleep. Access to the bar next door was useful, as was aceess to Dan murphys and the shops across the road.
Comment from Hotel Management
03/04/2019 by Heidi , Hotel Management
Thank you for your feedback, we hope to you see you again at the Quality Hotel Mermaid Waters again soon. Warm Regards, Front Office Team
5 out of 5
by A verified traveller

Posted 29/01/2019 on Wotif
It was a great hotel, the beds were incredibly comfortable. I had the best nights sleep.
Comment from Hotel Management
03/02/2019 by Front Desk , Hotel Management
Your review is very appreciated and we are happy that you enjoyed our hotel! Best regards, Quality Hotel Mermaid Waters
4 out of 5
by A verified traveller

Comfortable and good value for money.

Posted 20/01/2019 on Hotels
Room was clean and tidy. Disappointed about the single bed, but was comfortable enough. The bed wasn’t made every day, which was a bit odd. Room service meal took an hour and a half. Chicken Parma was only just reasonable, cold chips. Didn’t order room service again. The buffet brekky was OK though.
Comment from Hotel Management
21/01/2019 by Sheridan , Hotel Management
HI Wayne. Thank you for taking the time to write a review. We apologize for the service you received during your stay as this is certainly not our usual standard. We will be discussing these issues with our staff to ensure this standard of service does not occur again.
5 out of 5
by A verified traveller

Posted 16/01/2019 on Wotif
Comment from Hotel Management
20/01/2019 by Sheridan , Hotel Management
Thank you for your great review.