Lobby sitting area

Reviews of Mercure Melbourne Southbank

4 out of 5
Mercure Melbourne Southbank
Corner of Southgate Ave & Riverside Quay, Southbank, VIC

Reviews

8.4

Very good

Rating 10 - Excellent. 421 out of 1009 reviews" "
Rating 8 - Good. 407 out of 1009 reviews" "
Rating 6 - Okay. 112 out of 1009 reviews" "
Rating 4 - Poor. 43 out of 1009 reviews" "
Rating 2 - Terrible. 26 out of 1009 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Kate

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

10/10 Excellent

Helen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean, and quiet. Not enough milk or sugar
Stayed 2 nights in Mar 2024

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, property conditions & facilities
loved staying here.
Stayed 2 nights in Mar 2024

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Marie

Travelled with family
Liked: Staff & service, property conditions & facilities
Decent property for the price. Secure building with key access only to floors. Room was a decent size and nice and clean. Bathroom was a bit small and dated- could use a deep clean in shower/floor. Also did not have (or could not find) the fan for the bathroom. Staff were lovely and always helpful.
Stayed 2 nights in Feb 2024

2/10 Terrible

Junayed

Liked: Cleanliness
Disliked: Staff & service
Not happy. Room wasn’t ready on time, provided a diff room with single bed. Couldnt sleep properly, sleep was terrible, worst ever.
Stayed 2 nights in Feb 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Although smallish the rooms are more than adequate. The location is excellent so close to great bars and restaurants plus a short walk to city shopping. Very enjoyable stay.
Stayed 2 nights in Feb 2024

10/10 Excellent

Ivy

Travelled with family
Liked: Cleanliness, staff & service, amenities
Property seemed safe and reasonable convenient for shopping and dining
Stayed 10 nights in Jan 2024

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, great location, quiet
Stayed 1 night in Jan 2024

8/10 Good

Rital

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Plenty of dining options available around the property. Parking available at Wilson. Hotel validated parking. $30 per night. Be sure to print your tickets and bring it to the reception for them to validate it instead of tapping your card to get in the parking lot!
Stayed 1 night in Jan 2024

10/10 Excellent

Kristin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyable stay. Great location with adjacent parking with ticket validation. Secure building in which we felt safe. King room was a good size, with a comfy bed. Staff were really friendly and nothing was a trouble to them. Will not hesitate to stay here again in the future.
Stayed 4 nights in Jan 2024

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property had been renovated since our stay a year earlier and the feel and the look of the reception and the eating area on the bottom floor made the place feel really good. Staff on reception are always so polite and helpful...a real joy to deal with
Stayed 3 nights in Jan 2024

8/10 Good

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2024

10/10 Excellent

Jason

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy self.check in and quiet position
Stayed 1 night in Jan 2024
Response from Anita, Front Office Assistant Manager on 16 Jan 2024
Dear Jason, Thank you for taking the time to share your feedback following your stay at Mercure Melbourne Southbank. We're pleased to hear that you found our self-check-in process easy and enjoyed the quiet position of our hotel.Ensuring a seamless and convenient experience for our guests is a priority, and we're glad you found the self-check-in process hassle-free. Your positive comments about the quiet position are appreciated.Your satisfaction is important to us, and we hope to have the opportunity to welcome you back for another comfortable and quiet stay.Thank you for choosing Mercure Melbourne Southbank.Best Regards,Anita, Front Office Assistant Manager

8/10 Good

Akkarat

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only downside is shower in the bathroom has no pressure apart from that was great.
Stayed 4 nights in Jan 2024
Response from Anita, Front Office Assistant Manager on 16 Jan 2024
Dear Akkarat,Thank you for sharing your feedback following your recent stay at Mercure Melbourne Southbank. We appreciate your positive comments and your honesty regarding the shower pressure.We're glad to hear that, overall, your experience was great. Your feedback about the shower pressure is valuable, and we apologize for any inconvenience it may have caused. Rest assured, we will investigate and address this issue to ensure an improved experience for our guests.Your satisfaction is important to us, and we look forward to the opportunity to welcome you back for an even more enjoyable stay in the future.Thank you for choosing Mercure Melbourne Southbank.Best Regards,Anita, Front Office Assistant Manager

4/10 Poor

Louris

Travelled with family
Room was grubby and meant for person with a disability - bathroom in particular was poor standard.
Stayed 2 nights in Dec 2023
Response from Anita, Front Office Assistant Manager on 12 Jan 2024
Dear Louris, Thank you for bringing your concerns to our attention. We sincerely apologize for the disappointment you experienced during your stay at Mercure Melbourne Southbank.We take your feedback seriously, and we regret that the cleanliness and standard of the room, particularly the bathroom, did not meet your expectations. This falls below the standards we strive to maintain for our guests, and we are committed to addressing these issues promptly to ensure a better experience for future guests.Please be assured that your feedback will be shared with our team, and we will take immediate corrective actions. We hope to have the opportunity to regain your trust in the future.Thank you for bringing this to our attention.Kind regards, Anita, Front Office Assistant Manager

8/10 Good

Kellie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jan 2024
Response from Anita, Front Office Assistant Manager on 12 Jan 2024
Dear Kellie, Thank you!!Kind regards, Anita, Front Office Assistant Manager

8/10 Good

Hani

Stayed 16 nights in Dec 2023
Response from Anita, Front Office Assistant Manager on 8 Jan 2024
Dear Hani, Thank you, and we hope to welcome you back in the near future. Kind regards, Anita, Front Office Assistant Manager

8/10 Good

Cheng

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking was bit hard
Stayed 3 nights in Dec 2023
Response from Anita, Front Office Assistant Manager on 8 Jan 2024
Dear Cheng, Thank you for sharing your feedback on your recent stay at Mercure Melbourne Southbank. We appreciate your input, and we're sorry to hear that you found parking to be a bit challenging.Please be aware that our parking facilities are managed by a third-party provider, and while we have an affiliation with them, we understand that the availability and ease of parking can vary. We apologize for any inconvenience you experienced in this regard.If there's anything specific you'd like to share about your parking experience or if you have any further suggestions, please feel free to let us know. Your insights are important to us as we continually strive to improve our services.We appreciate your choosing Mercure Melbourne Southbank and hope to have the opportunity to welcome you back for a more seamless experience in the future.Best Regards,Anita, Front Office Assistant Manager

6/10 Okay

Kathy

Travelled with partner
Liked: Cleanliness, staff & service
Great location

8/10 Good

Kate

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Location
Stayed 1 night in Dec 2023
Response from Anita, Front Office Assistant Manager on 1 Jan 2024
Dear Kate, Thank you for your recent feedback. We're thrilled to hear that you appreciated the great location of Mercure Melbourne Southbank during your stay.Our team works diligently to ensure that our hotel is situated in a prime location, offering our guests easy access to various attractions and amenities in Melbourne. It's wonderful to know that our efforts contributed to your positive experience.We hope to have the pleasure of welcoming you back to Mercure Melbourne Southbank in the future.Safe travels!Kind regards, Anita, Front Office Assistant Manager

8/10 Good

Stephen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was perfect for our Christmas lights experience on the Yarra and city centre.
Stayed 1 night in Dec 2023
Response from AMY on 27 Dec 2023
Thank you so much for taking the time to share your wonderful experience at Mercure Southbank. We're delighted to hear that our location added an extra sparkle to your Christmas lights adventure along the Yarra and in the city center. Your kind words are truly appreciated.We're thrilled to have been a part of your holiday memories, and we hope to welcome you back to Mercure Southbank for more joyful moments in the future.Kind regards,AmyTeam Leader

10/10 Excellent

Jane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Mercure is in a fantastic location.
Stayed 1 night in Dec 2023
Response from AMY on 27 Dec 2023
Dear Jane,Thank you for your kind words! We're thrilled to hear that you enjoyed the fantastic location of Mercure. We hope to welcome you back soon for another wonderful experience.Best regards,AmyTeam Leader

8/10 Good

Marisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Anita, Front Office Assistant Manager on 1 Jan 2024
Dear Marisa, Thank you, and we hope to have the pleasure of welcoming you back to Mercure Melbourne Southbank in the future.Kind Regards, Anita, Front Office Assistant Manager

10/10 Excellent

Lynette

Liked: Staff & service, amenities, property conditions & facilities
Stayed 7 nights in Dec 2023
Response from Anita, Front Office Assistant Manager on 1 Jan 2024
Dear Lynette,Thank you, and we hope to have the pleasure of welcoming you back to Mercure Melbourne Southbank in the future.Kind Regards, Anita, Front Office Assistant Manager

8/10 Good

Mark and Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Anita, Front Office Assistant Manager on 1 Jan 2024
Dear Mark and Mary, Thank you, and we hope to have the pleasure of welcoming you back to Mercure Melbourne Southbank in the future.Kind Regards, Anita, Front Office Assistant Manager

8/10 Good

ALAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
No problems. Good Hotel with one of the fastest check ins that I have had. Unfortunately had some noisy neighbours. But that is not the hotels fault.
Stayed 1 night in Dec 2023
Response from Anita, Front Office Assistant Manager on 1 Jan 2024
Dear Alan, Thank you for sharing your feedback with us. We're pleased to hear that your overall experience at Mercure Melbourne Southbank was positive, and we appreciate your kind words about our efficient check-in process.We apologize for any inconvenience caused by noisy neighbors during your stay. While it's beyond our control, we understand the impact it can have on your experience. Please know that our team is always available to assist and address such concerns, ensuring our guests have a comfortable stay. Your feedback serves as a valuable reminder of the importance of maintaining a peaceful environment for all our guests.We're grateful for your understanding and hope that it did not significantly impact your overall impression of our hotel. If you choose to stay with us again in the future, please feel free to inform our team of any preferences or concerns, and we'll do our best to make your stay as enjoyable as possible.Thank you for choosing Mercure Melbourne Southbank, and we look forward to welcoming you back soon.Best Regards, Anita, Front Office Assistant Manager

8/10 Good

Gaetano

Travelled with family, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Excellent staff and Servicd and very comfortable. More attention to bathroom cleanliness would give 5 stars.
Stayed 1 night in Dec 2023
Response from Anita, Front Office Assistant Manager on 1 Jan 2024
Dear Gaetano, Thank you for taking the time to share your experience with us. We appreciate your positive comments regarding our excellent staff, service, and the overall comfort of your stay at Mercure Melbourne Southbank.Your feedback is valuable to us, and we take your suggestion regarding bathroom cleanliness seriously. We apologize for any oversight in this aspect of your stay, and please be assured that we will address this matter with our housekeeping team to ensure a more thorough and attentive cleaning process.We strive for perfection, and your insights help us in our continuous efforts to improve. We're committed to providing a flawless experience for our guests, and we appreciate your understanding and constructive feedback.If your travels bring you back to Melbourne, we would be honored to have the opportunity to exceed your expectations and earn that coveted 5-star rating.Thank you for choosing Mercure Melbourne Southbank, and we look forward to welcoming you again in the future.Best Regards,Anita, Front Office Assistant Manager

10/10 Excellent

Allison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Anita, Front Office Assistant Manager on 1 Jan 2024
Dear Allison,Thank you, and we hope to have the pleasure of welcoming you back to Mercure Melbourne Southbank in the future.Kind Regards, Anita, Front Office Assistant Manager

8/10 Good

Tanya

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location , clean rooms and nice staff
Stayed 2 nights in Dec 2023
Response from Anita, Front Office Assistant Manager on 2 Jan 2024
Dear Tanya, Thank you for sharing your positive feedback with us. We're thrilled to learn that you had a great experience at Mercure Melbourne Southbank.Our team is delighted that you appreciated our hotel's fantastic location, clean rooms, and the friendliness of our staff. It's always our goal to provide a comfortable and enjoyable.Best Regards,Anita, Front Office Assistant Manager

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room neat and tidy, but way too hot
Stayed 1 night in Dec 2023
Response from Anita, Front Office Assistant Manager on 2 Jan 2024
Dear Guest, Thank you for taking the time to provide feedback on your recent stay at Mercure Melbourne Southbank. We appreciate your positive comments about the neat and tidy condition of your room.However, we sincerely apologize for the inconvenience you experienced with the room being too hot. Our guests' comfort is our top priority, and we regret that we fell short in providing the ideal room temperature during your stay.Please be assured that we will investigate the issue with the heating system and take the necessary steps to prevent a recurrence. Your feedback is invaluable in helping us address areas of improvement, and we appreciate your understanding.Once again, we apologize for any inconvenience, and we look forward to the possibility of hosting you again in the future.Best Regards,Anita, Front Office Assistant Manager

4/10 Poor

Karen

Disliked: Cleanliness, staff & service, property conditions & facilities
Won't be staying again.
Stayed 1 night in Dec 2023
Response from Anita, Front Office Assistant Manager on 2 Jan 2024
Dear Karen,Thank you for sharing your feedback with us, and we appreciate your honesty. We're genuinely sorry to hear that your experience at Mercure Melbourne Southbank did not meet your expectations, leading to the decision not to stay with us again.We take all guest feedback seriously and would like to understand more about your specific concerns to address them effectively. If you have a moment to provide additional details, it would be immensely helpful for us to identify areas for improvement.Our goal is to ensure every guest has a positive and memorable stay, and we regret that we may have fallen short in meeting your expectations on this occasion. If there's anything we can do to rectify the situation or if you have any specific feedback to share, please feel free to contact us directly.We appreciate your feedback as it allows us to continuously enhance our services. Despite your decision not to return, we hope you have enjoyable experiences in your future travels.Best Regards,Anita, Front Office Assistant Manager

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
John
Good location, room is clean
Stayed 1 night in Dec 2023
Response from Anita, Front Office Assistant Manager on 2 Jan 2024
Dear John,Thank you for taking the time to share your feedback about your recent stay at Mercure Melbourne Southbank. We appreciate your positive comments regarding our good location and the cleanliness of your room.It's always a pleasure to hear when our guests enjoy the convenient location of our hotel and find their accommodations to be clean and comfortable. Your feedback serves as encouragement to our team, who works hard to ensure a positive experience for every guest.Thank you for choosing Mercure Melbourne Southbank. We look forward to welcoming you back on your future travels to Melbourne.Best Regards,Anita, Front Office Assistant Manager

10/10 Excellent

Lai

Stayed 1 night in Dec 2023
Response from Anita, Front Office Assistant Manager on 1 Jan 2024
Dear Lai, Thank you, and we hope to have the pleasure of welcoming you back to Mercure Melbourne Southbank in the future.Kind regards, Anita, Front Office Assistant Manager

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Anita, Front Office Assistant Manager on 1 Jan 2024
Dear John, Thank you, and we hope to have the pleasure of welcoming you back to Mercure Melbourne Southbank in the future.Kind Regards, Anita, Front Office Assistant Manager

8/10 Good

Paula

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay here again but the bathroom could do with some updating
Stayed 2 nights in Nov 2023
Response from Anita, Front Office Assistant Manager on 2 Jan 2024
Dear Paula, Thank you for taking the time to share your feedback with us. We're pleased to hear that you would consider staying at Mercure Melbourne Southbank again and appreciate your positive sentiments.Your comment about the bathroom is duly noted, and we appreciate your constructive feedback. We constantly strive to enhance our guests' experiences, and your insights are valuable in guiding our improvement efforts. Rest assured that we will review the state of our bathrooms to identify opportunities for updating and refreshing.Thank you for choosing Mercure Melbourne Southbank. We look forward to welcoming you back, and we aim to make your next stay even more comfortable and satisfying.Best Regards,Anita, Front Office Assistant Manager

10/10 Excellent

Trevor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff.convienct to all facilities and amazing breakfast 😊
Stayed 1 night in Nov 2023
Response from AMY on 27 Dec 2023
Dear Trevor,Thank you for your glowing review! We're delighted to hear that you found our staff very friendly and that our location was convenient for all facilities. It's wonderful to know you enjoyed our amazing breakfast—we aim to provide a memorable stay for our guests.We appreciate your kind words and look forward to welcoming you back to Mercure Southbank for another fantastic experience.Best regards,AmyTeam Leader

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Anita, Front Office Assistant Manager on 1 Jan 2024
Dear Guest, Thank you, and we hope to have the pleasure of welcoming you back to Mercure Melbourne Southbank in the future.Kind Regards, Anita, Front Office Assistant Manager

8/10 Good

Tracey

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great price for the location, nice and clean with friendly staff. Really only let down by the showers which were so weak they barely got the shampoo out of our hair and hard to get good temperature
Stayed 2 nights in Dec 2023
Response from Anita, Front Office Assistant Manager on 2 Jan 2024
Dear Tracey, Thank you for sharing your feedback about your recent stay at Mercure Melbourne Southbank. We appreciate your positive comments about the great price for our location, the cleanliness of our property, and the friendliness of our staff.We sincerely apologize for the inconvenience you experienced with the showers during your stay. We appreciate your patience and understanding. Your feedback regarding the water pressure and temperature is valuable, and we will be sure to address this issue promptly to ensure a more comfortable experience for our guests.We want to thank you for bringing this matter to our attention, as it allows us to make improvements and enhance the overall guest experience. We hope to have the opportunity to welcome you back to Mercure Melbourne Southbank and provide you with an even better stay in the future.Best Regards,Anita, Front Office Assistant Manager

10/10 Excellent

Luke

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Anita, Front Office Assistant Manager on 1 Jan 2024
Dear Luke,Thank you, and we hope to have the pleasure of welcoming you back to Mercure Melbourne Southbank in the future.Kind Regards, Anita, Front Office Assistant Manager

8/10 Good

John

Stayed 1 night in Dec 2023
Response from Anita, Front Office Assistant Manager on 1 Jan 2024
Dear John, Thank you, and we hope to have the pleasure of welcoming you back to Mercure Melbourne Southbank in the future.Kind Regards, Anita, Front Office Assistant Manager

8/10 Good

Darren

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of our favourite places to stay
Stayed 1 night in Dec 2023
Response from Anita, Front Office Assistant Manager on 2 Jan 2024
Dear Darren, Thank you for your kind words! We are delighted to hear that Mercure Melbourne Southbank is one of your favorite places to stay. Your loyalty means a lot to us, and we appreciate your continued trust in our hotel.Our team works hard to provide a comfortable and enjoyable experience for our guests, and knowing that we have succeeded in making your stays memorable is truly rewarding.Thank you for choosing Mercure Melbourne Southbank as your preferred accommodation. We look forward to welcoming you back for many more enjoyable stays in the future.Best Regards,Anita, Front Office Assistant Manager

8/10 Good

Ophelia

Very convenient location.
Stayed 1 night in Nov 2023
Response from Anita, Front Office Assistant Manager on 2 Jan 2024
Dear Ophelia, Thank you for taking the time to share your feedback. We're pleased to hear that you found the location of Mercure Melbourne Southbank to be very convenient.Our hotel's prime location is indeed one of our key features, and we're glad it added value to your stay. Melbourne has so much to offer, and we're thrilled that our central location contributed to the overall convenience of your visit.Thank you for choosing Mercure Melbourne Southbank. We look forward to welcoming you back on your future travels to Melbourne.Best Regards,

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Anita, Front Office Assistant Manager on 1 Jan 2024
Dear Eric, Thank you, and we hope to have the pleasure of welcoming you back to Mercure Melbourne Southbank in the future.Kind Regards, Anita, Front Office Assistant Manager

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 3 nights in Nov 2023
Response from Anita, Front Office Assistant Manager on 2 Jan 2024
Dear Catherine, Thank you for the fantastic feedback! We're thrilled to learn that you had an excellent experience at Mercure Melbourne Southbank.Our team works hard to provide top-notch service and create a positive atmosphere for our guests. We appreciate your choice in staying with us, and we look forward to the opportunity to welcome you back for another excellent stay in the future.Best Regards,Anita, Front Office Assistant Manager

10/10 Excellent

Cheryl

Stayed 1 night in Nov 2023
Response from Anita, Front Office Assistant Manager on 1 Jan 2024
Dear Cheryl,Thank you, and we hope to have the pleasure of welcoming you back to Mercure Melbourne Southbank in the future.Kind Regards, Anita, Front Office Assistant Manager

8/10 Good

Laura

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall we had a fabulous stay. The area was perfect for us and very convenient. The staff were lovely and helpful and the buffet breakfast was yum. However my only complaint was that we had booked a room for myself and my 15yr old daughter, with a Queen bed and a double sofa bed. When we asked for bedding for the sofa bed (which wasn’t provided) I was to be charged $60!! We politely declined. Overall though, we had a wonderful time :)
Stayed 4 nights in Nov 2023
Response from Anita, Front Office Assistant Manager on 2 Jan 2024
Dear Laura, Thank you for sharing your feedback about your recent stay at Mercure Melbourne Southbank. We are thrilled to hear that overall, you had a fabulous stay, and we appreciate your positive comments regarding the perfect location, helpful staff, and enjoyable buffet breakfast.We apologize for any inconvenience you experienced with the sofa bed bedding charge. We value your input, and your feedback is crucial in helping us enhance our services. Rest assured, we will review our policies and communication regarding additional bedding charges to ensure clarity for our guests.It's wonderful to know that despite this issue, you had a wonderful time. We appreciate your understanding, and we hope to have the pleasure of welcoming you and your daughter back to Mercure Melbourne Southbank for another fantastic stay in the future.Best Regards,Anita, Front Office Assistant Manager

10/10 Excellent

Trevor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing friendly and helpful staff 😊
Stayed 2 nights in Nov 2023
Response from Anita, Front Office Assistant Manager on 28 Nov 2023
Dear Trevor, Thank you for your delightful feedback! We are thrilled to hear that you had an amazing experience with our friendly and helpful staff. Providing exceptional service is our top priority, and it's always rewarding to know when we've succeeded.Your positive comments will be shared with our team, and we look forward to welcoming you back for another wonderful stay.Sincerely,Anita, Front Office Assistant Manager

10/10 Excellent

Joyce

Liked: Cleanliness, staff & service, property conditions & facilities
We had a very pleasant stay, there was nothing we didn’t like about it, and would definitely chose the property again
Stayed 1 night in Nov 2023
Response from Anita, Front Office Assistant Manager on 28 Nov 2023
Dear Joyce, Thank you for taking the time to share your feedback! We're delighted to hear that you had a very pleasant stay with us and that there was nothing you didn't like about the experience.Our team strives to create memorable and enjoyable stays for our guests, and it's fantastic to know that we met your expectations. We truly appreciate your positive comments and look forward to welcoming you back on your next visit.Sincerely,Anita, Front Office Assistant Manager