Front of property - evening/night

Reviews of Tolarno Hotel

4 out of 5
Tolarno Hotel
42 Fitzroy Street, St Kilda, VIC

Reviews

8.2

Very good

Rating 10 - Excellent. 407 out of 999 reviews" "
Rating 8 - Good. 395 out of 999 reviews" "
Rating 6 - Okay. 107 out of 999 reviews" "
Rating 4 - Poor. 48 out of 999 reviews" "
Rating 2 - Terrible. 42 out of 999 reviews" "

8.4/10

Cleanliness

9.0/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Richard, Hobart

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommended, clean and secure premises, centrally located in the heart of St Kilda. Easily accessible to all forms of transport, restaurants and various retail outlets. Staff very polite and professional
Stayed 3 nights in Mar 2024
Response from Tee on 12 Mar 2024
Thank you for sharing your feedback about the premises. It's great to hear that you had a positive experience and found the location convenient, with easy access to various amenities. I'm glad you found the rooms clean and secure. It's great to hear that the staff were polite and professional. It's always a pleasure to receive positive feedback. Hope to see you again next time you're in St Kilda.

8/10 Good

Sebastian

Stayed 3 nights in Feb 2024
Response from Tee on 25 Mar 2024
Thanks for the positive 4out of 5 rating. Hope to see you back again when you're next in St Kilda

2/10 Terrible

Mark

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
We didn’t like the place at all. We checked out within 4 hours of arrival, as the hotel room and facilities didn’t match the photos on your website or our expectations. The guy at the front desk had limited English but was very helpful.
Stayed 3 nights in Jan 2024
Response from Tee on 14 Mar 2024
I'm sorry you didn't stay at the hotel, and the room and facilities didn't meet your expectations. It's good to know that the guy at the front desk was helpful despite the language barrier. Thank you for sharing your feedback with us.

8/10 Good

Richard

Liked: Cleanliness, staff & service
Stayed 5 nights in Jan 2024
Response from Tee on 14 Mar 2024
Thank you for rating us 4 out of 5 look forward to having you stay again.

8/10 Good

Rachel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was great for visiting Melbourne with the tram right outside the front door and St Kilda and the beach at the end of the road. The room was a little tired and some of the electrical points/light switches need some attention. However it was comfortable and good for a small family (we stayed in the suite). The front desk staff were very helpful!
Stayed 2 nights in Jan 2024
Response from Tee on 14 Mar 2024
Thanks for sharing your experience! It sounds like the location of your stay was very convenient for exploring the area. While the room may have been a bit worn, I'm glad to hear that it still provided a comfortable stay for your small family. It's great to hear that the front desk staff were also helpful during your stay.We look forward to having you stay with us again.

10/10 Excellent

Jason

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Artwork makes this place special.
Stayed 2 nights in Dec 2023

10/10 Excellent

GUY

Stayed 7 nights in Dec 2023

8/10 Good

Jeanette

Was a good position in St Kilda and the staff were very helpful and friendly.
Stayed 1 night in Nov 2023
Response from Tee on 5 Dec 2023
Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that staff were helpful and friendly. We look forward to welcoming you back when your next in St Kilda.

8/10 Good

Leigh

Liked: Cleanliness, staff & service
cheap and cheerful and clean in a great location.
Stayed 1 night in Nov 2023
Response from Tee on 5 Dec 2023
We are delighted to hear that you enjoyed your stay at our hotel, particularly that we are affordablity and cleanesses of rooms. Hope to see you again next time your in St Kilda

8/10 Good

Maria Rubybeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

2/10 Terrible

Sean

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Tee on 5 Dec 2023
Thank you for your rating - please let us know what we can do better next time.

2/10 Terrible

Steve

Stayed 2 nights in Nov 2023
Response from Tee on 5 Dec 2023
Thank you for taking time to post a score with you stay with us. Please let us know more of what we can do better for other guest who choose to stay with us.

10/10 Excellent

Lesley

Stayed 1 night in Nov 2023

8/10 Good

Leah

Travelled with family and small children
Liked: Cleanliness, staff & service
Staff were wonderfully friendly and accommodating. The rooms were large and eclectic, exactly as advertised. The interior could use some repairs as there were lots of paint chipping, cracking, etc, but the rooms felt clean which is most important. Would definitely stay here again.
Stayed 1 night in Nov 2023

8/10 Good

Simon

Liked: Cleanliness, staff & service, property conditions & facilities
I couldn't hear the trams outside from my room so that was good. Rooms are as pictured in their advertising. 'T' is a nice bloke. Price is good for what you get 😊
Stayed 1 night in Nov 2023
Response from Tee on 5 Dec 2023
Thank you so much for your positive feedback! We appreciate your kind words and are so glad that you had a great experience with us. Look Forward to welcoming you back next time your in St Kilda

6/10 Okay

Ben

Stayed 4 nights in Nov 2023
Response from Tee on 5 Dec 2023
Thank you for taking time to rate our Hotel. Please let us know what we can do better for future guests.

10/10 Excellent

Kim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had the friendliest staff member check us in, he had excellent customer service. We were really happy with the room, it was huge! Very clean and everything we could need. Great location with all major attractions within walking distance. Will stay here again!
Stayed 1 night in Nov 2023
Response from Tee on 5 Dec 2023
Thanks for taking the time to leave us a review and rating of 5 out 5! We’re happy that you recevied great customer service i'll let staff know that they're doing a great job. We’re so grateful for your support and hope to see you next time your in St Kilda

10/10 Excellent

Wendy

Stayed 1 night in Nov 2023
Response from Tee on 5 Dec 2023
Thank you so much for taking the time to give us a 5 out 5 score. Look forward to see you again next time you book with us.

6/10 Okay

Nikki

Stayed 2 nights in Oct 2023
Response from Tee on 5 Dec 2023
Thank you for taking the time to post a score. Let us know what we can do to better our service for other guests.

10/10 Excellent

Tony

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderfully quirky hotel and a delight to come back to after a day of work. Friendly staff and close to some great dining options. I’ll be back.
Stayed 2 nights in Oct 2023
Response from Tee on 5 Dec 2023
Thanks for the feedback! Your support means so much to us and we’re glad you had a good experience when you stayed. I'll let staff know that they're doing a great job. Look forward to welcoming you back next time you're in St Kilda.

10/10 Excellent

Charlotte

Liked: Cleanliness, staff & service, property conditions & facilities
Staff friendly and good pricing for location
Stayed 1 night in Oct 2023
Response from Tee on 5 Dec 2023
It was great seeing haing you stay with us. We take pride in the customer experience we provide and we’re glad you enjoyed your visit. Thanks again for you kind comments.

10/10 Excellent

Ness

Stayed 1 night in Oct 2023
Response from Tee on 5 Dec 2023
Thank you for 5 out 5 rating, look forward to welcoming you back next time you in St Kilda.

10/10 Excellent

jo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Tee on 5 Dec 2023
Thank you for taking time to give us a 5 out 5 rating. Hope to welcome you back to our Hotel.

6/10 Okay

Jihyun

Stayed 2 nights in Sep 2023
Response from Tee on 5 Dec 2023
Thank you for taking the time to rate our Hotel. Please let know if we can improve our service for the next time you stay with us.

8/10 Good

Brendon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Quaint hotel. The building is aging but the rooms were clean and comfortable and the staff friendly and helpful.
Stayed 1 night in Oct 2023
Response from Tee on 5 Dec 2023
Thank you for taking the time to rate our hotel with 4 out of 5! We're glad to hear that you enjoyed your stay with us and that we met your expectations. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for another outstanding stay!

10/10 Excellent

Mark

Stayed 1 night in Oct 2023
Response from Tee on 5 Dec 2023
Thank you taking the time to give us a rating of 5 out 5 hope you see you again next time you stay,

10/10 Excellent

Glenn

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a joy to find a quiet, boutique accommodation gem in the heart of St Kilda with every room its own art gallery and wonderful staff.
Stayed 3 nights in Aug 2023

6/10 Okay

Andrewkc

Stayed 3 nights in Sep 2023

8/10 Good

Graeme

Travelled with partner
Liked: Amenities
Good location
Stayed 2 nights in Sep 2023

10/10 Excellent

Jill

Stayed 3 nights in Sep 2023

8/10 Good

Gina

Stayed 2 nights in Sep 2023

10/10 Excellent

Ramez

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing staff and very considerate
Stayed 3 nights in Sep 2023

8/10 Good

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Carole

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel has a great St Kilda vibe. The rooms are of a good size. The manager was amazing. I would stay here again.
Stayed 3 nights in Sep 2023

8/10 Good

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to central St Kilda and the eateries
Stayed 3 nights in Sep 2023

8/10 Good

Michelle

Liked: Cleanliness, staff & service, amenities
Check in was easy with no issues. There are no lifts so you'll need to carry any bags up. My room was at the front of the building with a balcony overlooking Fitzroy St which was noisier than expected on Fri/Sat nights. Several different trams are a short walk away to travel into Melb CBD or further afield. Parking is offsite about a 10 min walk away, my car was fine for 5 days. Woolies Metro is a 10 min walk away for anything you need.The room itself was spacious and had tea/coffee making facilities and a bar fridge. Ensuite was small but serviceable.
Stayed 4 nights in Aug 2023

8/10 Good

Edwin

Liked: Cleanliness, staff & service, property conditions & facilities
.

6/10 Okay

Milan Sara

Business traveller
Liked: Cleanliness
Close to tram services
Stayed 2 nights in Aug 2023

10/10 Excellent

Kate

Business traveller
Liked: Cleanliness
Great location
Stayed 1 night in Aug 2023

10/10 Excellent

Henrik

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location, very clean and staff was accommodating.

10/10 Excellent

Gabe

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service from staff, particularly reception. Friendly, fast and knowledgeable
Stayed 1 night in Aug 2023

6/10 Okay

Amihay

Liked: Cleanliness
1 night in St Kilda
Very simple place in St Kilda. I just spent a night there to be close to a show I booked, but the hotel room was very basic and simple. Also no elevators for taking the luggage up. The receptionist was OK and helped with what i asked, but nevertheless, very simple place compare to what a person can get in Melbourme.
Stayed 1 night in Jul 2023

10/10 Excellent

Ivan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The security 8/10, the facilities 8/10 old squeeky but clean and maintained building, modern & interesting decor at entrance & reception with compact but functional & modern rooms, Staff/Service excellent 10/10, Parking 8/10 is around 100 meters from hotel, if raining take umbrella, but relatively inexpensive.
Stayed 1 night in Jul 2023

8/10 Good

Andrew

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location friendly and helpful staff
Stayed 1 night in Jul 2023

10/10 Excellent

Rebecca

Stayed 2 nights in Jul 2023

8/10 Good

Stephen

Business traveller
Liked: Staff & service
An old institution that’s showing it’s age. If you can look past the imperfections it represents great value fie money. Good bed and clean linen and remarkably quiet. Walking distance to some great bars and restaurants is a plus.
Stayed 1 night in Jul 2023

10/10 Excellent

Andrew

Stayed 1 night in Jul 2023

10/10 Excellent

Lizzie

Stayed 1 night in Jul 2023

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Feroz

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice walks along the beach. Reasonable food and groceries one can buy. Parking at $10 per day and friendly staff at the reception desk with great advice 😁
Stayed 2 nights in Jul 2023