Pullman Melbourne City Centre

5.0 star property
Luxury Melbourne hotel in Melbourne Central Business District with 2 restaurants
your current months are April, 2024 and May, 2024.
April 2024
May 2024

Pullman Melbourne City Centre

Photo gallery for Pullman Melbourne City Centre

Deluxe Room, 1 King Bed
Exterior
Minibar, in-room safe, laptop workspace, blackout curtains
2 restaurants, breakfast, lunch, dinner served; local cuisine
Exterior

Overview of Pullman Melbourne City Centre

9.0

Wonderful

Highlight
  • Offers an on-site restaurant. Only 5% of properties have this in Melbourne.

Popular amenities

  • Breakfast available
  • Parking available
  • Air conditioning
  • Free WiFi
  • Laundry
  • Gym
The price is AU$240
Price available on 17/4/2024

Explore the area

195 Swanston Street, Melbourne, VIC, 3000
  • Popular LocationBourke Street Mall2 min walk
  • Popular LocationMelbourne Central3 min walk
  • Popular LocationQueen Victoria Market14 min walk
  • AirportMelbourne, VIC (MEL-Tullamarine)27 min drive
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Room options

Premium Room, 1 King Bed (Executive)

cleanliness

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Dining table
  • 48 sq m
  • Sleeps 2
  • 1 King Bed

Classic Room, 1 Queen Bed

cleanliness

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Renovated in 2019
Blackout curtains
  • 33 sq m
  • Sleeps 2
  • 1 Queen Bed

Deluxe Room, 1 King Bed

cleanliness

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Renovated in 2019
Renovated in 2017
  • 40 sq m
  • Sleeps 3
  • 1 King Bed

Superior Room, 2 Queen beds

cleanliness

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Renovated in 2019
Renovated in 2017
  • 36 sq m
  • Sleeps 4
  • 2 Queen Beds

Deluxe Room, 1 King Bed (Premium)

cleanliness

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Renovated in 2019
  • 40 sq m
  • Sleeps 2
  • 1 King Bed

Superior Room, 1 King Bed

cleanliness

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Renovated in 2019
Blackout curtains
  • 36 sq m
  • Sleeps 2
  • 1 King Bed

Deluxe Room, 1 King Bed (Premium, Lounge Access)

cleanliness

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Mini-fridge
LCD TV
  • 40 sq m
  • Sleeps 2
  • 1 King Bed

Superior Room, 1 King Bed (Lounge Access)

cleanliness

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Mini-fridge
LCD TV
Renovated in 2019
  • 36 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

About the area

Melbourne

In the entertainment district, Pullman Melbourne City Centre is in Melbourne Central Business District, a walkable area in Melbourne with great shopping. Bourke Street Mall and Melbourne Central are worth exploring if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit SEA LIFE Melbourne and Royal Botanic Gardens. Looking to enjoy an event or a match? See what's going on at Melbourne Cricket Ground or Marvel Stadium. Practise your golf swing on a nearby course, or enjoy other activities in the great outdoors, such as rock climbing in the area.

What's nearby

  • Bourke Street Mall - 2 min walk
  • Melbourne Central - 3 min walk
  • Queen Victoria Market - 14 min walk
  • Marvel Stadium - 4 min drive
  • Melbourne Cricket Ground - 4 min drive

Getting around

  • Melbourne Central Station - 6 min walk
  • Flinders Street Station - 8 min walk
  • Melbourne Airport (MEL) - 28 min drive

Restaurants

  • Sam Sam Korean Chicken and Beer - 1 min walk
  • Mekong - 1 min walk
  • Dodee Paidang Swanston Street - 1 min walk
  • Rice Workshop - 2 min walk
  • Superhiro - 1 min walk

About this property

Pullman Melbourne City Centre

Luxury hotel revitalised in 2019 and located near Bourke Street Mall
Located close to Melbourne Central and Regent Theatre, Pullman Melbourne City Centre provides dry cleaning/laundry services, car hire on-site and an outdoor entertainment area. Enjoy local cuisine, al fresco dining, and happy hour at the two on-site restaurants. Free in-room WiFi is available to all guests, along with 2 bars and a health club.
You'll also enjoy the following perks during your stay:
  • Limo/town car service, cooked-to-order breakfast (surcharge) and bike hire
  • Valet parking (surcharge), express check-out and a lift
  • Free newspapers, a computer station and a front desk safe
  • Guest reviews give top marks for the proximity to shopping
Room features
All 204 rooms include comforts, such as 24-hour room service and laptop-friendly workspaces, in addition to perks, such as air conditioning and dressing gowns. Guest reviews speak positively of the size rooms at the property.
Extra amenities include:
  • Recycling, LED light bulbs and eco-friendly cleaning products
  • Bathrooms with rainfall showers and eco-friendly toiletries
  • 55-inch LCD TVs with premium channels
  • Mini fridges, free infant beds and electric kettles

Languages

Chinese (Mandarin), English, French, Greek, Indonesian, Italian

Sustainability

Sustainability practices

At least 10% of profits reinvested in community and sustainability
Locally-sourced food (80% minimum)
Organic food (80% minimum)
Housekeeping on request
Change of bedsheets on request
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (AUD 24 per night)
  • Limo/town car service
  • Valet parking on site (AUD 60 per night)

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM–10:30 AM on weekdays and 6:30 AM–11:00 AM on weekends; AUD 15–50 per person
  • 2 bars/lounges
  • 2 restaurants

Restaurants on site

  • Blossom Rooftop Bar
  • Eva's Restaurant & Bar
  • Executive Club Lounge

Things to do

  • Bicycle rentals
  • Health club
  • TV in common areas

Family friendly

  • Free cot
  • Laundry facilities
  • Mini-fridge
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets on request
  • Change of towels on request
  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 581 square feet of conference space
  • Computer station
  • Meeting room

Outdoors

  • Outdoor entertainment area

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • 12 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Building
  • Built in 1987
  • Comprehensive recycling policy
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Renovated entire property - October 2019
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 55-inch LCD TV with premium cable channels
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Mini-fridge
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk chair
  • Eco-friendly cleaning products available
  • Eco-friendly toiletries
  • Free daily newspapers
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 1.4 per cent for credit card payments
Front desk staff will greet guests on arrival
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for AUD 60.0 per night.
Free cots are available on request at the property

Payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: from approximately AUD 15 to 50 per person
  • Valet parking fee: AUD 60 per night
  • Nearby parking fee: AUD 24 per night (2133 ft away)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: AUD 60.0 per night
  • Credit card charges are subject to a surcharge of 1.4 per cent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Swanston Grand
Swanston Hotel
Pullman Melbourne on Swanston
Pullman Melbourne City Centre Hotel
Pullman Melbourne City Centre Melbourne
The Swanston Hotel Melbourne Grand Mercure
Pullman Melbourne City Centre Hotel Melbourne

Frequently asked questions

Is Pullman Melbourne City Centre pet-friendly?

No, only service animals are welcome at the property.

How much does it cost to stay at Pullman Melbourne City Centre?

As of 19 Mar 2024, prices found for a 1-night stay for 2 adults at Pullman Melbourne City Centre on 17 Apr 2024 start from AU$240.00, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Pullman Melbourne City Centre?

Valet parking is available for AUD 60 per night.

What time is check-in at Pullman Melbourne City Centre?

Check-in start time: 2:00 PM; check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Pullman Melbourne City Centre?

Checkout is at 11 AM. Late check-out is available for a fee (subject to availability).

Where is Pullman Melbourne City Centre located?

Located in Melbourne Central Business District, this luxury hotel is within a 5-minute walk of Bourke Street Mall, Melbourne Central and Regent Theatre. Queen Victoria Market and SEA LIFE Melbourne are also within 1 mi (2 km). Melbourne Central Station is 6 minutes by foot and Parliament Station is 9 minutes.

Pullman Melbourne City Centre Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 181 out of 295 reviews" "
Rating 8 - Good. 75 out of 295 reviews" "
Rating 6 - Okay. 22 out of 295 reviews" "
Rating 4 - Poor. 11 out of 295 reviews" "
Rating 2 - Terrible. 6 out of 295 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Andrew

Business traveller
Liked: Cleanliness, staff & service, amenities
Location, transport and room fitout/cleanliness was good. One significant issue was the lack of sound insulation. On 3 of 5 nights my neighbouring room conversations, television etc was so clear and loud it was like they were in the same room. Means lack of privacy, and very disrupted sleep as neighbours chatted into the early hours of the morning, not too loud, just no sound barrier. Have not had such experience for some time in 5star hotel.
Stayed 6 nights in Feb 2024

4/10 Poor

XIAOXI

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Central handy location, the hotel is clean. Services overall okay, but just kept forgetting our request not to service the room during our stay. Staffs seem not been well trained, and not in the same page in some areas - parking rule, refund credit to be used, etc. “Breakfast is included” was stated on Expedia webpage when the booking was made, but was advised it was not included during the stay, very disappointed about the misleading information on booking
Stayed 6 nights in Jan 2024

10/10 Excellent

Catherine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay in an excellent location. Close to amenities and restaurants.
Stayed 1 night in Dec 2023

10/10 Excellent

Philip

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2023

10/10 Excellent

Heidi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Can’t get any more at the heart of Melbourne CBD than at the Pullman. Such a convenient location, rooms were nice and spacious, clean and still very new. Bedding was very comfortable and views were great. Had a corner room on the 13th level and was very nice.
Stayed 5 nights in Dec 2023

2/10 Terrible

Kamal

Travelled with family
Disliked: Amenities, property conditions & facilities
very average for the price
Stayed 3 nights in Dec 2023

6/10 Okay

Debbie

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Close to shopping precinct
Walking into the Pullman was not a welcoming experience Dark corridors and not enough staff for the many people waiting to be checked in/out. We were given the wrong information about the restaurant/bar/breakfast area which had us back at the front desk twice.
Stayed 3 nights in Dec 2023

10/10 Excellent

Carissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

6/10 Okay

Andrew

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 6 nights in Nov 2023

10/10 Excellent

Ashlee

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was an amazing stay ! Couldnt thank the staff enough 😊
Stayed 1 night in Nov 2023

General hotel information

Reasons to Book
Property Cleanliness & Room Cleanliness
Check-In Time
2:00 PM
Check-Out Time
11:00 AM
Star Rating
5.0