Hypo-allergenic bedding, in-room safe, desk, soundproofing

Reviews of The Sebel Melbourne Malvern

4.5 out of 5
The Sebel Melbourne Malvern
803 Dandenong Rd., Malvern East, VIC

Reviews

8.2

Very good

Rating 10 - Excellent. 82 out of 179 reviews" "
Rating 8 - Good. 57 out of 179 reviews" "
Rating 6 - Okay. 22 out of 179 reviews" "
Rating 4 - Poor. 9 out of 179 reviews" "
Rating 2 - Terrible. 9 out of 179 reviews" "

9.2/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Crosbie, Sydney

Liked: Cleanliness, property conditions & facilities
My third visit and it was good.
Stayed 3 nights in Mar 2024

6/10 Okay

Janelle

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

STEPHEN

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024

8/10 Good

Rebecca

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Good stay. Very clean rooms and close to where we needed to be. The receptionist was very helpful with food and transport ideas. Lost one star because there was no air conditioning in the bedrooms and as guests we were required to take out our own rubbish and sort our towels and dishes at check out which I think when paying the amount we paid this should be completed by the cleaners.
Stayed 2 nights in Feb 2024

10/10 Excellent

Virginia

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great property, only thing I can fault it on was that they need to invest in some weather strips for the doors, it got very windy through the night and the whistle through the front door was terrible. Otherwise I can’t fault the place.
Stayed 2 nights in Jan 2024

8/10 Good

Jon

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

4/10 Poor

Ranjit

Business traveller
Liked: Cleanliness, property conditions & facilities
I was given the room on level 8 facing West, on the Dandenong road side with very high volume of road traffic, trains and trams making it very noisy at night. The aircon is in the living room and after full day of summer with direct sunlight in the room after 4pm, it becomes so warm that the aircon becomes ineffective in the bedroom. All in all it becomes a nightmare with warm bedroom and traffic noise. No wonder I couldn’t sleep for even 3 hours! 2) The ratio of lifts to people/visitors using the lifts can become very unfavourable at peak times. The wait times can be significantly high. 3) The housekeeping is not done daily. The management is still hiding behind the Covid excuse, which is really a shame. Overall, never ever staying here again.
Stayed 2 nights in Dec 2023

10/10 Excellent

Adam

Liked: Cleanliness, amenities, property conditions & facilities
Was able to check in extra early for a appointment- very accommodating.
Stayed 1 night in Nov 2023

2/10 Terrible

BJ

Stayed 2 nights in Nov 2023

10/10 Excellent

Sonia

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Very clean
Stayed 2 nights in Nov 2023

10/10 Excellent

Dean

Liked: Cleanliness, property conditions & facilities
Lovley
Stayed 1 night in Sep 2023
Response from Belinda on 2 Oct 2023
Hi Dean,We are thrilled you enjoyed your stay here with us and appreciate your great feedback.We welcome the thought of you returning soon. Thank you

10/10 Excellent

Carina

Stayed 2 nights in Sep 2023

10/10 Excellent

Slayman

Stayed 5 nights in Aug 2023
Response from Belinda on 2 Oct 2023
Hi Slayman,Thank you for reviewing our property.We are please you enjoyed your stay with us and we hope you can return soon. Thank you

8/10 Good

Susan

Liked: Property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

stewart

Stayed 1 night in Jul 2023
Response from Billie on 12 July 2023
Hi Stewart,We are pleased you enjoyed your stay with us and would like to thank you for your fantastic review.We hope you can stay with us again soon. Kind RegardsManagment

2/10 Terrible

David

Disliked: Cleanliness, property conditions & facilities
Too noisy
Stayed 1 night in May 2023
Response from Billie on 15 May 2023
Hi David,Thank you for taking the time to review our property.We are very sorry to hear your stay with us was too noisy and we offer our sincere apologies.We hope you would return, and we could place you in a quieter room.

6/10 Okay

Guy

Stayed 2 nights in Apr 2023

8/10 Good

Sue

Liked: Cleanliness, property conditions & facilities
The cleanliness was excellent, the appliances and kitchen was excellent. The only problem was no service to the room, we stayed 2 nights and the beds were not made the rooms cleaned, or fresh towels or coffee refilled. Apparently we had to request this service given covid as the excuse. I have never had to request such a service before and found this very poor.
Stayed 2 nights in Mar 2023
Response from Billie on 29 Apr 2023
Hi Sue,Thank you for your review of our property.We are pleased to hear you found our hotel; excellent.The services are at request for short stays predominately due to our hotel augmenting our excellent standards as sustainably developed. Accor has particular interest in providing sustainable products.We hope you can stay again with us soon.

8/10 Good

Sandra

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Great location close to shops and train station! Friendly and helpful staff. Would definitely recommend this property.
Stayed 10 nights in Feb 2023
Response from Billie on 8 Mar 2023
Hi Sandra, Thank you for your review.We are very pleased to hear you enjoyed your stay and we hope we will see you again soon.

8/10 Good

Andrew

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Close to Caulfield race course
Stayed 2 nights in Mar 2023
Response from Billie on 8 Mar 2023
Hi Andrew,Thank you for your review.We hope to see you again when visiting.

4/10 Poor

Gary

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
we had an apartment on level 4. i might as well have slept on the street. it was as if cars were driving through my room. Being situated on a main road, thick curtains might be better than the cheap blinds or even better thicker windows to reduce the noise. wont be staying there again.
Stayed 2 nights in Feb 2023
Response from Billie on 8 Mar 2023
Hi Gary,Thank you for your reviewWe are sorry to hear that you had an unhappy stay with us due to the noise of traffic. We will definitely take your advice into consideration regarding the blinds and have now proceeded to allocate rooms on that level at the rear of the building.We hope you could come back and stay on a higher level and appreciate the great hotel we are.

8/10 Good

Deb

Stayed 2 nights in Feb 2023

10/10 Excellent

Scott

Stayed 1 night in Jan 2023
Response from Billie on 8 Mar 2023
Hi Scott,We are very happy you enjoyed your stay and hope we will see you again.

8/10 Good

Sue

Liked: Cleanliness, amenities, property conditions & facilities
Response from Billie on 8 Mar 2023
Thanks for your review Sue,We hope to see you again.

10/10 Excellent

Changzhi

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Comfortable, quite, and clean .
Response from Billie on 8 Mar 2023
Thank you for your fantastic review Changzhi.we hope you can stay with us again.

2/10 Terrible

TRACEY

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The checkin was very very dissapointing.The room a/c remote was missing and had no a/c for the first 24 hrs.were not given a car entry exit remote.We were on a daily room charge but couldnt get room service everyday.no inroom documentation.overflowing rubbish bins,had to empty our own down to ground floor as garbage shute not working.Had to buy toilet paper.WILL NEVER STAY AGAIN
Stayed 5 nights in Dec 2022

2/10 Terrible

TRACEY

Travelled with partner
Disliked: Amenities
checkin was very unsatisfactory
Stayed 3 nights in Dec 2022

8/10 Good

Christopher

Stayed 4 nights in Dec 2022

10/10 Excellent

Jane

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Really great service, easy to get to and close to everything we needed.
Stayed 4 nights in Dec 2022

10/10 Excellent

Ka Po

Stayed 1 night in Dec 2022

2/10 Terrible

Matt

Travelled with family
Disliked: Cleanliness, room comfort
Small and not really clean.
Stayed 1 night in Dec 2022

8/10 Good

mary

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very comfortable with good quality fittings in the kitchen

10/10 Excellent

Jeannette

Stayed 4 nights in Nov 2022

6/10 Okay

Chester

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The Sebel is clean and convenient if you're in Caulfield or Malvern East. There's a Coles across the street, a train station is nearby, and there are lots of good restaurants within easy walking distance. Monash University is about.a 3 minute walk. But the place is really noisy. It's next to Dandenong Road and the train lines. If you stay there, bring ear plugs.
Stayed 4 nights in Nov 2022
Response from Emily General Manager on 27 Nov 2022
Dear Chester, Thank you for taking the tie to review our Hotel we are glad you enjoyed our location and services; we hope to welcome you again in the future. Best wishes Emily General Manager

8/10 Good

Pamela

Travelled with family
Liked: Cleanliness, room comfort
Stayed 14 nights in Oct 2022

6/10 Okay

Keren

Travelled with family
Liked: Cleanliness, amenities
Positive - Was a comfortable stay, rooms were very clean, kitchen nice and fresh, comfortable bed. View from outside balcony was amazing. This building Could have really utilised this view better! Negative - the largest blind in one bedroom was permanently fixed to closed so you couldn’t see the view. Only a small window on show. I would say this is due to not being the deluxe and not wanting people to have that experience? Strange. The noise - we were on the 7th floor - early morning traffic/trucks noisy. Also a loud ventilation fan? was on ALL night. Could not turn off, was part of building? If your a light sleeper, this may be a deal breaker. Receptionist - was not rude to us but was quite short and rude to the person in front of us. A bit like she was frustrated in her job. Corrects people. Felt a bit intimidated. Outdoor balcony - outside has a outdoor table and chairs, and a balcony wall overlooking the highway and Melbourne. - beautiful. However, if you had little kids and they grabbed a chair to look over the edge? Incredibly unsafe for kids. Please watch your kids outside. 7th floor looked incredibly scary looking down from this balcony ledge that didn’t seem high enough. Glass needed on top of rail? Building - Disappointing the developer didn’t utilise the view better from each apartment. - unless outside. To have a deluxe suite to see the view is a money grab. You could ask for more money for stays by upgrading building for the views alone.
Stayed 1 night in Oct 2022
Response from Dear Chester, Thank you for taking the tie to revi on 27 Nov 2022
Dear Keren, Thank you for taking the tie to review our Hotel we are glad you enjoyed our amenities and services; we hope to welcome you again in the future. Best wishes Emily General Manager

10/10 Excellent

sharon

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beutiful room with a lovely view
Stayed 2 nights in Oct 2022
Response from Emily General Manager on 27 Nov 2022
Hi Sharon, Thank you for taking the tie to review our Hotel we are glad you enjoyed our lovely views; we hope to welcome you again in the future. Best wishes Emily General Manager

8/10 Good

Yvette

Stayed 4 nights in Oct 2022

10/10 Excellent

ANTHONY

Liked: Cleanliness, room comfort
great location, easy walk to the racecourse
Stayed 2 nights in Oct 2022
Response from Emily General Manager on 27 Nov 2022
Hi AnthonyWe are glad you enjoyed the races and our location. We hope to see you again soon.Best wishes Emily General Manager

10/10 Excellent

Neville

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Easy to get to,very clean & safe parking.
Stayed 1 night in Sep 2022

8/10 Good

Darrell

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Sep 2022

10/10 Excellent

Glenn

Business traveller
Liked: Cleanliness, room comfort
Really nice
Really enjoyed my stay, access to and from my room was excellent at and hour. It was very quiet and the heating and facilities were great. Very central to everything. Ill definitely be making this a favourite stay in the future.
Stayed 2 nights in Sep 2022

8/10 Good

Adam

Business traveller
Liked: Cleanliness, amenities
Very easy quick checkin, clean and nice room.
Stayed 1 night in Aug 2022

8/10 Good

nikki

Travelled with family, Business traveller
Liked: Cleanliness, amenities
Lovely stay. Great location for what we needed
Stayed 1 night in Aug 2022

10/10 Excellent

Justin

Liked: Cleanliness, amenities, property conditions & facilities
Clean and close to the activities I was undertaking. Reasonably priced and value for money.
Stayed 3 nights in Aug 2022

4/10 Poor

Adam

Travelled with partner
Stayed 1 night in Aug 2022

8/10 Good

Anni

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Aug 2022

8/10 Good

Jackie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Good central position
Stayed 2 nights in Jul 2022

4/10 Poor

Adriana

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Too noisy with fan / exhaust system that runs all night - can’t sleep. Toilet seat broken Lack of vanity in main bathroom
Stayed 3 nights in Jul 2022

6/10 Okay

Arpitkumar

Disliked: Cleanliness, amenities
Room was spacious. Plenty of free parking around. Spa was average and overall condition and cleaninees of lift and building needed improvement.
Stayed 1 night in Jul 2022