Exterior

Reviews of The Sebel Melbourne Docklands Hotel

4.5 out of 5
The Sebel Melbourne Docklands Hotel
18 Aquitania Way, Docklands, VIC

Reviews

8.8

Excellent

Rating 10 - Excellent. 995 out of 1710 reviews" "
Rating 8 - Good. 494 out of 1710 reviews" "
Rating 6 - Okay. 134 out of 1710 reviews" "
Rating 4 - Poor. 64 out of 1710 reviews" "
Rating 2 - Terrible. 23 out of 1710 reviews" "

9.2/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Ivan

Business traveller
Liked: Cleanliness, amenities
Lighting circuit not working for 3 down lights in lounge. Air-conditioning needing servicing so couldn't turn on the bedroom one. The room is a weird shape and therefore cramped in parts needing to climb over furniture to access other parts of the room.
Stayed 1 night in Mar 2024

4/10 Poor

Janice

Disliked: Amenities, property conditions & facilities
Location is excellent, however, we booked 1 night and another 2 nights the following week (all booked before we arrived in Melbourne) and realised immediately that the rooms were run down. Needs painting etc. 1st night room the tv remote didn’t work in the bedroom, you can’t get toilet roll with ease as it is tucked in behind you on the left hand side of the basin, no face washer supplied, no milk and no English Breakfast Tea Bags. Following week 2 nights same room 1 floor above, tv didn’t work at all in bedroom, reported to reception and advised he would send someone up to fix problem, waited for couple of hours, no one showed up, went back to reception and spoke to same man and he said he will get someone to call our room in a few minutes. Never heard from anyone, and all the same problems from the 1st night. We paid good money for a 1 bedroom apartment (king size) with a tv in bedroom and it was broken and they didn’t careless. Other than that the lady on both occasions who we checked in with was lovely and courteous.
Stayed 2 nights in Feb 2024

6/10 Okay

Janice

Travelled with partner
Liked: Cleanliness
Great location. However, toilet roll holder in bathroom was NOT EASY to access. There was NO facewasher in bathroom which is a must for females and the remote in bedroom didn’t work. Other than that, the location was great and the staff were very helpful and friendly.
Stayed 1 night in Feb 2024

8/10 Good

kirsti

Stayed 1 night in Jan 2024

10/10 Excellent

Ngai Bun, North Melbourne

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Ngai Bun, North Melbourne

Liked: Cleanliness, amenities
Stayed 1 night in Jan 2024

10/10 Excellent

Benjamin

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Amazing pool and spa and comfortable beds!
Stayed 1 night in Dec 2023

10/10 Excellent

Tegan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Always lovely. Accommodation gorgeous. Helped us fix a booking mishap.
Stayed 1 night in Dec 2023

10/10 Excellent

Grace

Stayed 2 nights in Dec 2023

6/10 Okay

Dylan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The stay was good except for the check in process as they tried to charge me a second time for the room on arrival. Being that i booked the room weeks ago i couldnt remember if i had paid and almost paid again .it would seem that communication between the booking site and the sebel needs to improve . Aside from this it was a relatively good experience
Stayed 1 night in Nov 2023

6/10 Okay

Anne

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness
Very disappointed with our stay. Disappointed frustrated angered and overwhelmed. Because after paying $40 to park at property and ringing 2 times to verify we were in the correct park. Then to arrive down in morning to find our car NOT in the spot we left it. IT had been towed for being in wrong spot. Yes wrong park. So 1 taxi ride @ $20 and $660 fine to retrieve my car. Very up set and disappointing all round 😟. Will never 👎 go back.
Stayed 1 night in Dec 2023

8/10 Good

Yui Ting

Stayed 1 night in Nov 2023

10/10 Excellent

Lynn

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
So close to the marvel stadium
Stayed 2 nights in Nov 2023

8/10 Good

Carla

Stayed 1 night in Nov 2023

10/10 Excellent

Sandie

Liked: Cleanliness
Stayed 1 night in Nov 2023

8/10 Good

Karen

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Didn’t like that the cafe next door closes at 1.30pm
Stayed 1 night in Nov 2023

8/10 Good

Meghan

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Our stay was good and enjoy it being nice and quiet. The shower was amazing and the bed was so comfortable. I would definitely go there again
Stayed 1 night in Nov 2023

10/10 Excellent

Syriana

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Staff very lovely and accommodating
Stayed 1 night in Nov 2023

6/10 Okay

ITO

Business traveller
Disliked: Amenities
There is no breakfast
Stayed 5 nights in Oct 2023

10/10 Excellent

Kieran

Stayed 1 night in Aug 2023

10/10 Excellent

Pinar

Liked: Cleanliness, amenities, property conditions & facilities
Love the views , I’ve booked this places numerous times , staff are lovely
Stayed 1 night in Aug 2023

10/10 Excellent

Keith-Gail

Liked: Cleanliness, amenities, property conditions & facilities
Excellent communications / response re booking requests.
Stayed 1 night in Aug 2023

10/10 Excellent

Mark

Stayed 1 night in Aug 2023

6/10 Okay

Rob

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
No complaints about the location of the hotel, room was nice but you can hear everything from the street and every door closing on your level. Terrible nights sleep because of noise
Stayed 1 night in Aug 2023

10/10 Excellent

Jason

Liked: Cleanliness, amenities, property conditions & facilities
Close to ground
Stayed 1 night in Aug 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Stayed 3 nights in Jul 2023

8/10 Good

Parvez

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Over all a good place to stay, for those who are picky, the beds were quite soft, might be good for some people, not our preference. Minor inconvinience of not being able to find any electrical outlets in the bathrooms
Stayed 1 night in Jul 2023

6/10 Okay

Ryan

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

Aaron

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Simple and effective nice hotel had everything we needed
Stayed 2 nights in Jul 2023

10/10 Excellent

Tyron

Business traveller
Liked: Cleanliness, room comfort
Stayed 3 nights in Jul 2023

10/10 Excellent

Vicki

Liked: Cleanliness, amenities, property conditions & facilities
Great accommodation right near marvel stadium
Stayed 1 night in Jul 2023

10/10 Excellent

Rohan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good size rooms & the pool was a bonus
Stayed 2 nights in Jul 2023

10/10 Excellent

Karly

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location. Friendly staff. Great two bedroom apartment
Stayed 2 nights in Jul 2023

10/10 Excellent

Emily

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The apartment was very spacious and well-equipped.
Stayed 1 night in Jul 2023

10/10 Excellent

Danili

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great spot if you have things to do in the Docklands area. Nice and clean, great rooms.
Stayed 1 night in Jul 2023

8/10 Good

Brad

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

Kylie

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great staff great location
Stayed 1 night in Jul 2023

8/10 Good

Rochelle

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location, great hotel, car parking is a bit expensive. Overall would stay again
Stayed 1 night in Jun 2023

10/10 Excellent

Helen

Stayed 1 night in May 2023

10/10 Excellent

Jodi

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We had a enjoyable stay and would recommend the property.
Stayed 1 night in May 2023

8/10 Good

David

Stayed 1 night in May 2023

10/10 Excellent

Cathy

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Property was lovely, had everything we needed. Loved the quiet surroundings and location.
Stayed 1 night in May 2023

10/10 Excellent

Katie

Travelled with family and small children
Liked: Amenities, property conditions & facilities
The Sebel is right in the Docklands. Walking distance to so many family friendly things to do. Also close yo lots of foods options!
Stayed 2 nights in May 2023

10/10 Excellent

Glenn

Stayed 2 nights in Apr 2023

10/10 Excellent

Kevin

Travelled with family
Liked: Amenities, property conditions & facilities
Balcony and good views fot reasonable price.
Stayed 2 nights in Apr 2023

10/10 Excellent

Alex

Stayed 1 night in Apr 2023

10/10 Excellent

Bobby

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Mar 2023

10/10 Excellent

Cheryl

Stayed 1 night in Mar 2023
Response from Adi on 19 Mar 2023
Thank you Cheryl!

8/10 Good

Glenda

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location. Fantastic amenities - full kitchen, full sized fridge, washer/dryer - just about everything you could need (except a coffee maker!) only down side was housekeeping never made the bed. I have never stayed somewhere where the bed wasn’t made up as part of the houskeeping. Also, the television in the living room didn’t work but the one in the bedroom did so it wasn’t really an issue.
Stayed 3 nights in Mar 2023
Response from Adi on 13 Mar 2023
Hi Glenda,We greatly appreciate your feedback as this will enable us to improve on our Services and Amenities.Please let us know when you will stay with us next so we can give you a better experience.Kind RegardsThe Sebel Docklands and Residences Team

10/10 Excellent

Rebecca

Stayed 1 night in Mar 2023
Response from Adi on 13 Mar 2023
Thank you Rebecca for your review!