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Reviews of SmartStay Melbourne

3 out of 5
SmartStay Melbourne
22 Chapel Street, Windsor, VIC

Reviews

7.4

Good

Rating 10 - Excellent. 18 out of 67 reviews" "
Rating 8 - Good. 30 out of 67 reviews" "
Rating 6 - Okay. 8 out of 67 reviews" "
Rating 4 - Poor. 6 out of 67 reviews" "
Rating 2 - Terrible. 5 out of 67 reviews" "

8.2/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

Reviews

8/10 Good

Norman, Mooroopna victoria

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very good clean and comfortable could not fault it.Some guest r very noisy no respect for others.Street noise is loud until the early hours not much fun for light sleepers like me.
Stayed 1 night in Mar 2020
Response from Ann on 14 Mar 2020
Thank you Norman Chapel Street is a fun loving Street and all our Guests enjoy staying at SmartStay Melbourne

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020
Response from Ann on 15 Feb 2020
Thank you

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
The room was small and tight but had been well cleaned. Breakfast was included at no extra cost
Stayed 1 night in Jan 2020
Response from Ann on 26 Jan 2020
We have larger rooms if you wold prefer Thank you Ann

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Breakfast was great What they do well they do very well but it could really be cleaner
Stayed 3 nights in Dec 2019
Response from Ann on 31 Dec 2019
Thank you for the feed back I am not sure what you mean by not clean enough We spend hours every day cleaning every room One hour each day is spent cleaning a room at huge costs Can you make any suggestions Ann

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean and practical. Perfect for a cheap one night stay
Stayed 1 night in Dec 2019
Response from Ann on 14 Dec 2019
Thank you We see the accommodation As great value for money

2/10 Terrible

Verified traveller

Business traveller
Disliked: Property conditions & facilities, room comfort
Walls paper thin. Very noisy guests next door. Will not stay ever again
Stayed 1 night in Dec 2019
Response from Ann on 7 Dec 2019
I am sorry you have given us such a bad review I was in the next room to the Guest you were complaining about and didn’t hear any noise Sometimes guest enjoy complaining so it makes them feel important We only like to have happy contented Guests staying at the Holiday House All the best Safe Travels Ann

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2019
Response from Ann on 27 Nov 2019
Thank yoi

10/10 Excellent

Verified traveller

Liked: Cleanliness
Stayed 1 night in Nov 2019
Response from Ann on 27 Nov 2019
Thank you

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019
Response from Ann on 27 Nov 2019
Thank you

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was more than we expected. Thank you for a last minute smooth booking and stay.
Stayed 1 night in Nov 2019
Response from Ann on 10 Nov 2019
Thank you

6/10 Okay

Verified traveller

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service
Neat little hotel room for the night. Great location and very safe
Stayed 1 night in Jun 2019
Response from Ann on 25 Sept 2019
Thank you

10/10 Excellent

Verified traveller

Stayed 1 night in Aug 2019
Response from Annie on 25 Aug 2019
Thank you

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect position definitely coming back friendly staff nice and clean
Stayed 2 nights in Jul 2019
Response from Annie on 23 July 2019
Thank you

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2019
Response from Ann on 17 July 2019
Thank you

8/10 Good

Sonya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean & Basic
Clean and Basic. Great location
Stayed 1 night in Apr 2019
Response from Ann on 12 May 2019
Thank you

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Compact, easy and enjoyable. Didn't like lack of parking, was a bit tricky.
Stayed 1 night in Apr 2019
Response from Ann on 12 May 2019
Thank you

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Idéal location, friendly service and easy to find. Reasonable price.
Stayed 1 night in Apr 2019
Response from Ann on 12 May 2019
Thank you

2/10 Terrible

Verified traveller

Business traveller
Disliked: Staff & service
I booked online, booking was accepted, then I telephoned to find there were no rooms at this busy time, lucky I phoned! I was in Melbourne on business.I hope I have been refunded. The manager also told me the guy who normally facilitates late arrivals had a cold so a late arrival wasnt possible. Maybe an arrogant attitude at Grand Prix time!
Stayed 2 nights in Mar 2019
Response from Ann on 22 Mar 2019
Thank you for your feedback Yes you did receive a refund and I am sorry you missed out on great accommodation Reception closes at 10pm and we don’t accept late check ins We are a small business and try very hard to please everyone but I need my sleep All the best Ann

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shared bathroom, smallish room but overall nice facilities and nice staff. Didnt like the smell of the bathroom at times and the traffic noise at times. Had nice TV, aircon in the room, wifi included.
Stayed 7 nights in Feb 2019
Response from Ann on 26 Feb 2019
Thank you

2/10 Terrible

Verified traveller

Disliked: Staff & service
Stayed 1 night in Feb 2019
Response from Ann on 16 Aug 2019
Thank you

6/10 Okay

Verified traveller

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service
It’s small. But comfy if not spending too much time in the room. Good to come back to if just looking for somewhere to sleep. Has basic needs.
Stayed 1 night in Feb 2019
Response from Ann on 20 Feb 2019
Thank you

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2019

8/10 Good

Joelle

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was excellent and the staff were good. I did find it noisy because the walls were so thin - I could hear a lot of noise from other rooms.
Stayed 2 nights in Feb 2019
Response from ANN on 20 Feb 2019
Thank you Ann

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
handy to The Avenue. breakfast much appreciated. Staff friendly and efficient.
Stayed 2 nights in Jan 2019
Response from Ann on 26 Feb 2019
Thank you

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
Towels were dirty and unwashed, sheets were clean but were stained, no top sheet, shower was dirty and had hair in it, floor was not vacuumed, cutlery was dirty and unwashed. Would not recommend this hotel to anyone
Stayed 1 night in Jan 2019
Response from Ann on 1 Feb 2019
Thank you for the feed back This is a really bad review We would never use dirty towels or not vacuum the floor dirty cutlery Is there everything good you could say You are not a suitable guest for SmartStay Melbourne as none of what you are saying is true We wish you well and hopefully one day life will be better for you All you have done is upset me as a huge effort goes into the accommodation everyday Ann

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2019
Response from Ann on 30 Jan 2019
Thank you for the feed back Ann

4/10 Poor

joosin

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018
Response from Ann on 7 Dec 2018
Hi Joosin I am sorry and shocked that you could give us such a bad review. We value all our guests and try so hard to please Thank you Ann

8/10 Good

Graham, Hobart

Liked: Cleanliness, staff & service, property conditions & facilities
Most importantly the room was clean and the bed was comfortable. It was close to transport giving easy access to the city. This wouldn’t suit someone wanting lots of room but it was good for us.
Stayed 3 nights in Nov 2018
Response from Ann on 28 Nov 2018
Thank you for staying at SmartStay Melbourne

4/10 Poor

Clifford, Wagga NSW

Liked: Staff & service
Disliked: Room comfort
Room was advertised with courtyard and Netflix. On arrival, no Netflix and the courtyard was an open door leading to the outside. Not big enough for two. Our sleep was constantly disturbed by a passing train.
Stayed 2 nights in Oct 2018
Response from Ann on 16 Oct 2018
Hi Clifford Thank you for the feed back It is very hard to please all our guests Everyone who stays in Room 101 keep coming back and requests that room All the best SmartStay Melbourne

8/10 Good

Les, Sydney NSW

Liked: Property conditions & facilities
An unusual little place which people will either love or hate. I was initially out off by the size of the room (very small). But it has everything you need. No fridge etc, but the guest has the availability of a oproiper downstairs kitchen to cook meals or microwave , The hotel provides a free breakfast wghuicg is terrific in the kitchen area, bed is comfortable, guest has to look after themselves as far as room service goes, but supply lots of towels and anything else on. Needs. I extended my stay
Stayed 3 nights in Oct 2018
Response from Ann on 13 Oct 2018
Thank you Les for the feed back We do have larger rooms with a courtyard I think you would like room 101 next time you stay All the best Ann

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
There was no vegemite!!!! Everything else was good.
Stayed 1 night in Sep 2018
Response from Ann on 9 Sept 2018
Thank you for the feed back We have 3 large jars of vegemite in the cupboard I am so sorry next time if you need anything extra please ask We like our guests to be happy little vegemites all the best An

8/10 Good

Diego

Nice and quiet place, free breakfast
Stayed 1 night in Aug 2018
Response from Ann on 6 Sept 2018
Thank you for the feed back Pleased you enjoyed Breakfast. All the Best Ann

8/10 Good

Soren

All good 👍 great value Only problem was noisey bed.
Stayed 1 night in Aug 2018
Response from Ann on 6 Sept 2018
Thank you for the feed back. The bed is now quiet.. all the Best. Ann.

8/10 Good

Jannie, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Needed affordable accommodation for the night.
It's a nice place to stay very affordable and with a great breakfast not many places will give you a free breakfast, we defenantly will stay there again if we need to come to Melbourne. It's close to the beach, plenty of places to eat and all so close to the main city. The railway station is just across the road.They don't have parking facilities it's all on street parking. Thanks guys.
Stayed 1 night in Aug 2018
Response from Ann on 16 Aug 2018
Thank you for the feed back We stopped using a top sheet as guest sleep on top of the top sheet Look forward to seeing you again soon All the best Ann

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Lovely and very helpful reception staff. However, our room was very dirty unfortunately.
Stayed 1 night in Aug 2018
Response from Ann on 11 Aug 2018
Thank you for your feed back I am so sorry you felt the room was dirty.The staff and I spend hours everyday cleaning rooms for your comfort.We don’t have very dirty rooms I would not allow it and the Staff would not be employed. Thank you Ann

2/10 Terrible

Verified traveller

Disliked: Staff & service, room comfort
This was tiny and felt like a half way house for crack heads
Stayed 1 night in Jul 2018
Response from Ann on 27 July 2018
Thank you for the feedback. I am sorry you feel this way and not sure where this horrible review came from as we try so hard to please all of our Guests. Drugs are band and we are not a half way house. Thank you Ann

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to rail lines, could be discomforting to sensitive ears.
Stayed 1 night in Jul 2018
Response from Ann on 23 July 2018
Thank you for staying at Smartstay Melbourne

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Disliked: Room comfort
Great budget accommodation
My young son and I stayed two nights. We knew we weren’t going to spend much time in the room as we were going to be exploring the city, so we didn’t need anything other than a bed and a shower. If you are want a bit more room maybe this isn’t the place for you as that was all the room there was. With our one small bag between us on the floor it was tight! The shower was amazing but probably could have been a bit cleaner. The staff were helpful and friendly. Breakfast was supplied and really very good. Pod coffee if you want it. But who would drink pod coffee when just across the road was awesome coffee. We chose this place for location. Train and tram at the front door, Op shops, cafes, bars, cheap food, cinema, atmosphere. Would definitely recommend this place. The only thing that would stop me going back again is the comfort of the bed. My body ached each morning!
Stayed 2 nights in Jul 2018
Response from Ann on 17 July 2018
Thank you for the feed back. It is great that you went into all that detail. We look forward to seeing you and your boy again soon Thank you Ann

10/10 Excellent

Leo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good. Friendly service.
Stayed 4 nights in Jun 2018
Response from annabelle on 23 June 2018
Hi Leo. Thank you for staying with us and the 5 out of 5. Look forward to you staying with us again All the Best Ann

10/10 Excellent

damien

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Footy trip
I found the people here friendly and very welcoming 😀
Response from Annabelle on 15 May 2018
Thank you for staying with us it was good The Swans won All the best Ann

8/10 Good

Shaun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stsy
Really grateful I stayed here. Very easy to get into the city. Great staff. Nice breakfast. Very good condition.
Response from Annabelle on 30 Apr 2018
Hi Shaun Thank you for the feedback. see you soon Ann

10/10 Excellent

Yuan yu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2018
Response from Annabelle on 18 Mar 2018
Thank you we enjoyed you staying with us Ann

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Great budget option
Really great location next to loads of really cool restaurants and right opposite the station. Breakfast was nice, room was cosy and the whole place just felt really comfortable. Definitely recommend to those travelling on a budget but not wanting a hostel.
Stayed 2 nights in Mar 2018
Response from Annabelle on 14 Mar 2018
Thank you for the feedback glad you enjoyed your stay with us Ann

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
close to station and chapel street
the room was very clean all the mod cons but didn't get a lot of sleep due to excessive wailing outside our room.
Stayed 1 night in Mar 2018
Response from Annabelle on 14 Mar 2018
Thank you it was good to meet you Ann

10/10 Excellent

Rod, Wollongong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean clean clean 👍
Accessible to EVERYTHING 👍 Did I mention it’s CLEAN 👍 Great value. ( feel like I shot myself in the foot, it’ll be booked out next time “I” need it)
Stayed 2 nights in Mar 2018
Response from Annabellr on 14 Mar 2018
Thank you Rod I spend hours cleaning Ann

8/10 Good

marg, Ballarat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just where you want to be.
From the moment I arrived, staff friendly, informative and room comfortable and clean. Location is great, close to great shopping and city transport. Thank you for the most pleasant stay.
Stayed 1 night in Feb 2018
Response from Annabelle on 19 Feb 2018
Thank you Marg We enjoyed having you stay with us look forward to Seeing you again soon Love to your son Ann

10/10 Excellent

Geoff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellence in miniature
The room was tiny, but had everything I needed, a comfy bed, hot shower and lots of towels. So close to eateries and bars.
Stayed 1 night in Feb 2018
Response from Annabelle on 14 Feb 2018
Thank you for the feed back look forward to seeing you soon SmartStay Melbourne

6/10 Okay

Verified traveller

Liked: Staff & service
A bit deceiving in descriptions saying 1 bedroom apartments. They have 1 bedroom and sep ensuite, but lounge/dining and kitchen are shared like back packer accom
Stayed 1 night in Feb 2018
Response from Annabelle on 16 Feb 2018
Thank you for staying at SmartStay Melbourne our queen room would have been more suitable for you but you booked A room with a shared bathroom Ann

2/10 Terrible

Juliette, Melbourne

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
On the 5th day, an intruder at 7am!
Room was not ready on arrival and I finally checked in at 1:45 pm, so much for the 11am check in advertised. The room was cramped, no desk, no fridge, no wardrobe, no hangers. I know we call mobile computers laptops, that's not a comfortable way to work 9 hours a day. Continental Breakfast provided, after a look in the kitchen cupboard for a bowl, I passed on the bowl and breakfast. Smart TV: On enquiring as to why the TV wouldn't work I was told it's not connected. No channels available. After going out and buying a chromecast, I was able to watch TV. Access,: The 3rd day I received a message that could have been are you checking out today, or it could have been do you need room service today, in hindsight the room service thought wasn't happening. On return, I found I had a been locked out. Card canceled. In the middle of a pre-booked 5 day stay, unimpressed! I was told the system did it! On the 5th there was room intrusion. While still in bed, someone accessed the lock with key card and opened the door. When I called out, they hesitated then shut the door. Needless to say, I got my self-organised and went down to check out immediately. and on enquiring as to who and why my room was accessed. You guessed it the computer did it. the other 99.9% accom staff knock to make sure the room is empty before entering with a keycard. They must all be wrong. An apology, no! I'm wondering now if his happened at other times I had been asleep. Book at your own peril!
Stayed 5 nights in Jan 2018
Response from Annabelle on 30 Jan 2018
Hi Juliette, I am so sorry you did not enjoy your 5 days stay with us. We tried very hard to please you. I even offered you my home made lemon slice. Check in is at 2pm so you did check in early. A chromecast,is available from reception. We have Smart TV's in all the rooms and there is an app on your smart phone to watch Netflix Utube ABC and all the TV series you can think of. We use a Key Card System for your safety so you can access your room and front door. If the card is near your mobile phone it will deactivate as mentioned to you when you checked in. The someone who entered your room was one of my new staff, he made a bad mistake and deeply regrets his actions thinking the room was empty. I told you how very sorry I am for the young mans mistake. Julie we all make mistakes and forgiveness is so important in life. I wish you well and all the best Thank You Ann SmartStay Melbourne.

8/10 Good

mwae, Sydney, Australia

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, close to the tennis. Helpful staff
Room is compact (we got double with ensuite) and you get a little bit of road noise but overall clean, comfortable and the staff are very accommodating and helpful. Literally across the road from Windsor train station which is only 3 stops from Richmond if you are catching the tennis or a game at the MCG. Right on chapel street with plenty of food options, supermarkets, trams etc. They also provide breakfast which is really nice. Also close to Southern Cross station (about 5 stops away) where you get the SkyBus. Coming in, we got a direct train to Windsor and going back, we changed at Flinders St station. Very convenient!
Stayed 2 nights in Jan 2018
Response from SmartStay on 24 Jan 2018
Thank you for the feed back. Look forward to seeing you again soon. SmartStay Melbourne.