Ratings based on 1,755 Verified Reviews

4.4 out of 5
89% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia-Verified Reviews
3 out of 5
by A verified traveller

Posted 13/05/2019
Use of spa and pool was great. The king bed was two singles pushed together which was EXTREMELY uncomfortable. Hair was visible on the bathroom floor and on the bed blankets. Dishes had to be washed before we used them..
4 out of 5
by A verified traveller

Posted 28/04/2019
Friendly and helpful staff members. Fast reacting services. Cleaning service is wonderful. They cleaned up our cups one day.
Comment from Hotel Management
06/05/2019 by Manager, Hotel Management
Dear Guest, Thank you for your kind words on our staff and services. Receiving such feedback from guests like yourself, inspires us to continually improve our service delivery. Kind Regards
5 out of 5
by A verified traveller

Posted 24/04/2019
Comment from Hotel Management
25/04/2019 by Manager, Hotel Management
Thank you for your review!
4 out of 5
by A verified traveller

Posted 22/04/2019
Comment from Hotel Management
25/04/2019 by Manager, Hotel Management
Thank you for your review!
5 out of 5
by A verified traveller from Geelong

Posted 05/04/2019
The hotel itself is Fabulous. We were meeting with relatives from overseas, decided to dine in at Orient East, but our night ended abruptly when the bar was closed without telling us.. a last call would have been more polite, especially as the staff continued to have knockoff drinks after closing.
Comment from Hotel Management
08/04/2019 by Manager, Hotel Management
Dear Guest, Thank you for taking time to write a review! I am so happy to see that you have enjoyed our hotel. I am however, sorry to see that you had a disappointing experience in the Orient East restaurant, please be assured that this comment will be informed to the restaurant manager. We look forward to welcoming you back! Kind Regards
5 out of 5
by A verified traveller

Posted 02/04/2019
Great location in walkable area near Botanic Gardens. Kitchen needed more plates, cutlery and pots and pans.
Comment from Hotel Management
04/04/2019 by Manager, Hotel Management
Dear Guest, Thank you for your feedback, we are glad you enjoyed our location. Your comments have been read through by management and taken on board. We wish to see you again at Seasons Botanic Gardens Hotel. Kind Regards
3 out of 5
by A verified traveller

Posted 02/04/2019
Comment from Hotel Management
04/04/2019 by Manager, Hotel Management
Thanks for staying with us. We appreciate your feedback!
4 out of 5
by A verified traveller

Posted 30/03/2019
Comment from Hotel Management
30/03/2019 by Manager, Hotel Management
Thank you!
3 out of 5
by A verified traveller

Posted 27/03/2019
Some areas need a clean, balcony bit grubby and dirty tiles in bathroom
Comment from Hotel Management
30/03/2019 by Manager, Hotel Management
Dear Guest, We are sorry to see the disappointments regarding housekeeping you faced during your stay. Your comments have been brought to the attention of our management team and we ensure you that they are not taken lightly as we strive to do our best. Thank You
3 out of 5
by A verified traveller

Posted 26/03/2019
Comment from Hotel Management
04/04/2019 by Manager, Hotel Management
Thanks for staying with us. We appreciate your feedback!