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Overview of Sanctuary Apartments - Freshwater Place

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Indoor pool
3 bedrooms, desk, iron/ironing board, free WiFi
3 bedrooms, desk, iron/ironing board, free WiFi
3 bedrooms, desk, iron/ironing board, free WiFi

Sanctuary Apartments - Freshwater Place

3.5 out of 5

3.7/5 Good

Guests rated this property 3.6/5 for cleanliness.

Entire apartment

3 bedrooms2 bathroomsSleeps 10

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Kitchen
  • Air conditioning
  • Washer

Explore the area

    Popular LocationEureka Tower4 min walk
    Popular LocationCrown Casino and Entertainment Complex10 min walk
    Popular LocationAustralian Centre for the Moving Image14 min walk
    AirportMelbourne, VIC (MEL-Tullamarine)24 min drive

About this property

Entire place

You'll have the entire apartment to yourself and will only share it with other guests in your party.

Sanctuary Apartments - Freshwater Place

3.5-star Melbourne apartments in Melbourne Central Business District, walk to Melbourne Arts Centre
This apartment building features an indoor pool, a fitness centre and free self-parking. WiFi in public areas is free. The apartment has 3 bedrooms and offers free WiFi and a DVD player. Guests will find a kitchen with a fridge, an oven, a hob and a microwave. Housekeeping is not available.
This apartment offers 3 forms of accommodation with washers/dryers and DVD players. Rooms open to furnished balconies. Accommodation at this 3.5-star apartment has kitchens with full-sized fridge/freezers, hobs, microwaves and separate dining areas. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Flat-screen televisions are featured in guestrooms.

Recreational amenities at the apartment include an indoor pool and a fitness centre.

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Property amenities

Pool/Spa

  • Indoor pool

Internet

  • Free WiFi

Parking and transport

  • Free self-parking on site
  • On-site parking is wheelchair accessible
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request

Kitchen

  • Fridge (full size)
  • Hob
  • Microwave
  • Oven
  • Dishwasher
  • Electric kettle
  • Cookware/dishes/utensils

Bedrooms

  • 3 bedrooms
  • Bed sheets provided
  • Rollaway/extra beds: AUD 45.0 per day

Bathrooms

  • 2 bathrooms
  • Combined shower/bath
  • Free toiletries
  • Towels provided
  • Hairdryer

Living spaces

  • Dining room

Entertainment

  • 47-inch flat-screen TV
  • DVD player

Outdoor areas

  • Furnished balcony

Laundry

  • Washer/dryer

Work spaces

  • Desk

Climate control

  • Air conditioning

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible
  • Wheelchair-accessible parking

Services and conveniences

  • Iron/ironing board (on request)
  • No housekeeping

Things to do

  • Fitness centre

General

  • 3 rooms

Policies

Check-in

Check-in from 3 PM - midnight
Minimum check-in age - 18

Check-out

Check-out before 10 AM

Special check-in instructions

There is no front desk at this property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Guests must contact the property for check-in information

Pets

Pets not allowed (service animals welcome)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for AUD 45.0 per day.

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: AUD 500.00

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Airport shuttle fee: AUD 25 per person (one way)
  • Airport shuttle fee per child: AUD 15.00 (one-way), (from 7 to 17 years old)
  • Rollaway bed fee: AUD 45.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards

We should mention

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Pool access available from 6 AM to 10 PM

Property is also known as

Sanctuary Apartments Freshwater Place Apartment Southbank
Sanctuary Apartments Freshwater Place Apartment
Sanctuary Apartments Freshwater Place Southbank
Sanctuary Apartments Freshwater Place
ctuary s Freshwater bank
Sanctuary Apartments - Freshwater Place Apartment
Sanctuary Apartments - Freshwater Place Southbank
Sanctuary Apartments - Freshwater Place Apartment Southbank

About this area

Melbourne

This apartment is located in Melbourne. Melbourne Central and Doncaster Shopping Centre are worth visiting if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Royal Botanic Gardens and St Kilda Beach. Looking to enjoy an event or a match? See what's going on at Melbourne Cricket Ground or Marvel Stadium. Guests appreciate the property's central location.
Popular Location

What's nearby

  • Eureka Tower - 4 min walk
  • Melbourne Convention and Exhibition Centre - 10 min walk
  • Crown Casino and Entertainment Complex - 10 min walk
  • Forum Theatre - 13 min walk
  • Australian Centre for the Moving Image - 14 min walk

Getting around

  • Flinders Street Station - 9 min walk
  • Flagstaff Station - 18 min walk
  • AirportMelbourne Airport (MEL) - 24 min drive

Restaurants

  • Rosetta - 4 min walk
  • PJ O'Brien's Irish Pub - 5 min walk
  • Conservatory - 5 min walk
  • Nobu - 5 min walk
  • Melba Restaurant - 5 min walk
View map
3.7
Good
Rating 5 - Excellent. 6 out of 15 reviews
5 - Excellent 40%
Rating 4 - Good. 2 out of 15 reviews
4 - Good 13%
Rating 3 - Okay. 4 out of 15 reviews
3 - Okay 27%
Rating 2 - Poor. 3 out of 15 reviews
2 - Poor 20%
Rating 1 - Terrible. 0 out of 15 reviews
1 - Terrible 0%

3.6/5

Cleanliness

3.7/5

Staff & service

3.7/5

Amenities

3.7/5

Property conditions & facilities

2/5 Poor

Travelled with family, Travelled with partner, Travelled with group
Sad face IconDisliked: Amenities
I'm very disappointed in my stay due to be given the wrong room not to mention I booked 12 months ago and was using the room for my photos for my wedding and I was explained I would have a penthouse apartment with 2 King beds and 2 bunk beds. I was unable to access pool facilities even after submitting the paper work and the person who delivered our keys could hardly speak a word of English
Stayed 3 nights in Jan 2020

2/5 Poor

Travelled with family
Sad face IconDisliked: Cleanliness, staff & service
The apartment was well designed and in a great location (loud buskers was an issue on 2 nights but that's the city) and we loved the pool land ability to easily explore the city. However, the condition of the apartment was our first issue -not vacuumed, sticky floor tiles, lots of marks and damage to walls, dishwasher would not finish a cycle (5 hours and counting), microwave not working, limited cleaning products and fridge was frosted over. They cleaners came back to vacuum and clean tiles after i called which was good but imposed on our experience. Secondly, communication was very poor. I struggled to get in contact with anyone as main number rang outand any contact was via hidden numbers so couldn't reply. Only when I complained strongly via email did I get a call back. Then I wanted an extension for another night and it took multiple phone calls, emails and 2 days to conform if it was possible. We enjoyed our stay but the experience was tarnished by the really poor customer experience and condition of the apartment.
Stayed 2 nights in Jan 2020

3/5 Okay

Travelled with family
Sad face IconDisliked: Property conditions & facilities
Stayed 2 nights in Dec 2019

5/5 Excellent

Travelled with group
Happy face iconLiked: Cleanliness, staff & service
great weekend overall, little improvements needed
Great location, walking distance to amazing cafes and restaurants, loads of things to keep busy. breath taking views. over all clean and well finished. no locks on any doors. communication needs more work - unable to contact landline number on multiple occasions plus unanswered emails prior to checkin. the two extra beds had broken slats which made it very uncomfortable to sleep, guests had to put the mattress directly onto the floor. Pool/gym/sauna were inaccessible until after you did an induction.. which is only scheduled after 8pm which meant we were only able to use the facilities 1 out of the 2 days.
Stayed 2 nights in Dec 2019

5/5 Excellent

Business traveller
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, very central to CDB and inner suburbs. Easy access to public transport. The apartment was huge with fantastic views
Stayed 1 night in Jun 2019

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