Studio Apartment | Living area

Reviews of H&D Apartments

2 out of 5
H&D Apartments
25 Redan Street, St Kilda, VIC

Reviews

3.2
Rating 10 - Excellent. 7 out of 292 reviews" "
Rating 8 - Good. 17 out of 292 reviews" "
Rating 6 - Okay. 21 out of 292 reviews" "
Rating 4 - Poor. 49 out of 292 reviews" "
Rating 2 - Terrible. 198 out of 292 reviews" "

3.4/10

Cleanliness

4.4/10

Staff & service

3.2/10

Amenities

2.8/10

Property conditions & facilities

4.2/10

Eco-friendliness

Reviews

10/10 Excellent

Brent

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff
Stayed 1 night in Mar 2024

2/10 Terrible

Brad

Disliked: Cleanliness, amenities, property conditions & facilities
There were cockroaches all over my room. A lot of yelling and strange behavior from other guests. The property initially didn't accept my credit card. They didn't clean my room. They don't respond to emails. There was no remote control for the tv.
Stayed 4 nights in Jan 2024

2/10 Terrible

Binay

Disliked: Amenities, property conditions & facilities
Bed bugs and cockroaches and dirty mastress
Stayed 3 nights in Dec 2023

2/10 Terrible

Adam

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This is not a hotel of apartments, it is a very old run down apartment building where the owners of the room hire them out. The twin room was actually a single room (the pictures are out dated and entirely fake). It was supposed to have a double bed and a single bed, it only had a fold out couch. Which if folded out you couldn't get to the tiolet. The room had damage and i had to ask for a key to be able to look the security screen, which they had to give me the master key as the didn't have another one. Just don't stay here. The only good thing about the whole place was the lovely front desk person. He tried his best to help and when he realised the next day that we didn't stay he was happy to provide an almost complete refund. There were no fly screens on the windows, no airconditioning just a slow ceiling fan. We didn't stay, we checked in at 6pm and left at 6.30pm to get other accommodation.
Stayed 2 nights in Dec 2023

2/10 Terrible

Mike

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

8/10 Good

Gillian

Liked: Amenities
The price was good and upon entry everything looked pretty clean.
Stayed 1 night in Nov 2023

2/10 Terrible

Lynette

Disliked: Cleanliness, property conditions & facilities
Did not like this property, no heater in room, dishes dirty, hole in electric cook top. Security was good though.
Stayed 1 night in Oct 2023

2/10 Terrible

Marks

Disliked: Cleanliness, property conditions & facilities
Room was absolutely dirty, heather leaking, toilet not working. I am reject to stay and newer will use the Expedia to book any things in the future.
Stayed 4 nights in Sep 2023

2/10 Terrible

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
Absolutely terrible, avoid at all costs !!
Stayed 1 night in Aug 2023

8/10 Good

Timi

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Staff were nice, property is terrible & room was average. Although I did not expect anything else for the sub $100 per night rate.
Stayed 4 nights in Aug 2023

2/10 Terrible

Michael

Stayed 4 nights in Jul 2023

2/10 Terrible

Simone

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Worst place ever
Stayed 1 night in Jul 2023

2/10 Terrible

David

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in May 2023

2/10 Terrible

Steve

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in May 2023

2/10 Terrible

Ross

Travelled with group
Disliked: Cleanliness, room comfort
Stayed 3 nights in Mar 2023

2/10 Terrible

Sharon

Stayed 1 night in Mar 2023

2/10 Terrible

Aurian

Disliked: Cleanliness, amenities, property conditions & facilities
Was horrified by the property. Booked for my daughters at the last minute without reading reviews and they felt unsafe and horrified by the state of the place and had to pay for another place elsewhere. They were not given a refund despite saying they felt very unsafe to stay there.
Stayed 2 nights in Feb 2023

2/10 Terrible

Katharina

Disliked: Cleanliness, amenities, property conditions & facilities
Worts accomondation in My Life. A Lot Drug Users (ice/meth) Very Dirty room Very Dirty floor Biting animals in bed Condoms everywhere
Stayed 1 night in Feb 2023

2/10 Terrible

Corey

Stayed 1 night in Jan 2023

2/10 Terrible

Stephen

Disliked: Amenities, property conditions & facilities
It was really disappointing if pushed on the door from the outside it would open the lock was coming off the actual door the toliet wasn’t cleaned and was broken mould growing in the bathroom sink off and out of date food left in fridge only had a little pillow to sleep with won’t be going back again

8/10 Good

Douglas

Stayed 1 night in Dec 2022

6/10 Okay

ken

Tram train and chappel st nearby Freindly manager no fuss and no frypan

2/10 Terrible

Dino

Disliked: Cleanliness
Slept with mice in the room need I say any more? Would love to try and download the video I took please email me back if you’d like that video?
Stayed 3 nights in Oct 2022

2/10 Terrible

Robert

Disliked: Cleanliness, amenities, property conditions & facilities
Cant sleep,there's bedbug in the bed n rats running in the room
Stayed 1 night in Oct 2022

2/10 Terrible

Edward

Stayed 1 night in Sep 2022

2/10 Terrible

Samantha

Disliked: Cleanliness, amenities, property conditions & facilities
Was given insect bombs on the way into the room, was cleaned but stuff left in room from other people. Was very creepy because there was someone walking up and down to my room and knocking on the door both nights I stayed, was in fear for my life not knowing what was going to happen.
Stayed 2 nights in Jul 2022

2/10 Terrible

Marie

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
I will never come back to your appartment again and wouldn't refer anyone to you. Very dirty and deceiving. Requested and paid for 2beds got only 1bed. Customer service zero.
Stayed 1 night in Jun 2022
Response from Ash, Receptionist on 21 July 2022
Thank you for your review. We'll take this opportunity to learn from and improve. We apologise that the service provided was not up to standard. We are working on improving the service quality and cleanliness aspect of the place. Hopefully, we are able to improve them, in the near future.

2/10 Terrible

Sophie

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Expedia should not have this on their books. Not suitable for families. Would not recommend. We have a young family and could not stay here, we did not feel safe. we lost our money. Most unhappy.
Stayed 1 night in Apr 2022

2/10 Terrible

Wayne

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The property was very dirty, had graffiti all over it, exposed electrical wires, no smoke detectors and no window screen. We did not stay there one night and ask that Expedia refund our money
Stayed 4 nights in Apr 2022

2/10 Terrible

jim

Travelled with family, Business traveller
Disliked: Cleanliness
There was no room avaialable despite booking a week ahead. Poor communication, waited around lost 2 hours and was late for my planned event as I trhen had to go and find another motel at a moments notice. WHOTIF YOU SHOULD BE ASHAMED YOU HAD NO FOLLOW UP,IMPOSSIBLE TO CONTACT
Stayed 1 night in Apr 2022

4/10 Poor

Peter

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
I felt like I was squatting in derelict apartment.
Stayed 3 nights in Apr 2022

2/10 Terrible

Kathleen

Travelled with family
Disliked: Cleanliness
1
Light switches & electrical switches were hanging off the walls. No light globe in bathroom. No blind or curtain in bathroom. The old fridge was very noisy & was dirty inside & the ice in ther freezer section had frozen peices of vegetables stuck in it. The bed had blod stained sheets. The tiles in the kitchen were broken & smoke were missing. No fire alarms installed.
Stayed 2 nights in Mar 2022

2/10 Terrible

john

Disliked: Cleanliness, amenities, property conditions & facilities
The room was very unsafe. Power points were hanging out of the wall, the fan control was held together with duct tape and the smoke alarm was broken. I am extremely unhappy with Watif for booking me into this very dangerous room and I would strongly recommend removing this establishment from your books
Stayed 1 night in Feb 2022

2/10 Terrible

Warwick

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Filthy dirty, swarming with cockroaches, and other bugs, i left the room and property at midnight and slept the rest of the night in my car, i wouldnt stay there if they paid me, they should reimburse me with a full refund, absolutely disgusting.
Stayed 1 night in Feb 2022

2/10 Terrible

Murtaza

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
If you love your life, stay away from this place. The room had wirings exposed. The mattress stank and the side tables had all marks and scratches on it. Everyone living there was scary and the only thing good was the person at the help desk. We left the property within a hour of checking in.
Stayed 1 night in Feb 2022

4/10 Poor

Verified traveller

We didn't get to stay at Redan because there were plumbing problems overnight and we were told our booking had been moved to the other side of the city, which was not convenient. Reception could not confirm we would get a refund and in fact were reluctant to cancel our booking. I was told to contact wotif.com. A major feat in itself. Once we reached Wotif we were told we would probably lose the first night's booking, and also that our booking was in 'stay' status. Meaning the booking showed we were already in the hotel. This was because the text message sent about the plumbing arrived at midday. Once we looked around to secure another hotel I then rang to cancel our booking. I've just seen my bank statement and the entire 5 nights's cost has been charged to me. Not a great 'stay' and disappointing service, as well as at a very difficult time.
Stayed 7 nights in Jul 2021

10/10 Excellent

Verified traveller

Stayed 1 night in Jun 2021

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
I had business in the area. Due to the lack of parking I was "upgraded" to a different location 40 minutes away, longer due to traffic. The room was below any star rating. There was no management available when a guest decided to play extremely loud music from 2:00am until 7:30am. When guest complained the music just went louder. I would have been better off sleeping in the car.
Stayed 1 night in Apr 2021

4/10 Poor

Verified traveller

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Do not go for this property.. Its very very old and not clean
Stayed 1 night in Dec 2020

6/10 Okay

Darrin, NJ

Close to the city and bars and cafes. Basic amenities.
Stayed 7 nights in Feb 2020

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
This room was infested with cockroaches. As I'm a pest control technician I am putting the activity to the high level. It's disgusting.... Baby's and adults everywhere.... Even in the bed.
Stayed 1 night in Dec 2019

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall very poor condition of the property and rooms. Not a pleasant place to stay and it felt unsafe in that it probably didn’t meet current building standards. Door locks loose, wires hanging out of the wall, no fly screens on windows no cold water in the kitchen and a general smell of stale cigarette.
Stayed 1 night in Nov 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Disgusting
The kitchen was riddled with German cockroaches and baby cockroaches, the grounds were full of rubbish, the roof leaked in the rain, the internet didn't work on the side of the building I was staying. I checked out the next day - disgusting !
Stayed 5 nights in Nov 2019

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
As a major company you really need to consider having a relationship with this place. Rubbish outside everywhere, garden made it looked like it was abandoned, noone in reception and no easy ph number to ring, room was worst I have experienced, no lighting on stairs. Terrible.
Stayed 1 night in Nov 2019

2/10 Terrible

Tiffany D.

Disliked: Cleanliness
BEWARE - UNSAFE & DIRTY - DO NOT STAY HERE
Front desk clerk was pleasant and accommodated us to check in early since we were traveling with luggage. However, when we checked-in, we found the building to be in horrid condition with water damage, dirty laundry piles in the office, broken windows, and grime everywhere. The hallways were "open to air out the smoke." Our room didn't open at first because lock was jammed. Once we got inside, we didn't want to touch anything. Carpet is stained with white spots everywhere. Linens had what looked like cigarette burns and blood spots. Windows were stuck wide open with no screens. Holes in bathroom wall with brick & insulation spilling out beside toilet. Kitchenette sink and shower had died & live bugs crawling around. My last test was to check under mattress and saw what was dozens of brown & red spots - bed bug & blood stains. VRBO didn't issue a refund when I called & so I submitted video evidence of broken windows, locks, and bugs . Couldn't pay me to stay there.

6/10 Okay

Verified traveller

Liked: Staff & service, amenities
Location very good. Shower excellent. Bed pleasant and comfortable and I slept well. Some noise (pipes, door bangs) but not at sleeping times while I stayed. Everything functional but looking worn in places. Everything looked clean but some small cockroaches occasionally in sight. (Did not worry me but others may differ)
Stayed 2 nights in Oct 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Noone at reception. Room stank. No blankets. Moldy. Plumbing noisy
Stayed 1 night in Aug 2019

2/10 Terrible

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities
Door into apartment was warped and required pushing with a shoulder to open. When trying to get out, had to keep pulling on the door knob. Door into bathroom would not close due to warping. No reverse cycle air cnditioning: steam radiator provided minimal warmth. A ceiling fan appears to be the only form of cooling. No remote control for the TV and no light switch near the bed. Fridge kept the tinnies cold!
Stayed 2 nights in Aug 2019

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Good central location, let down by a very run down site in disrepair Dirty, smelly rooms and accessories, collapsed mattress Insect infestations, bugs in beds, cockroaches An initially reasonable manager becomes quite unreasonable in responding to complaints and providing partial refund to justified issues Even at a low price, this is a very poor site
Stayed 3 nights in Jul 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The only good thing was the laundry - working machine and dryer. Room was average at best, with things missing or not working properly.
Stayed 4 nights in Jul 2019