Aerial view

Reviews of Quest Southbank

4.5 out of 5
Quest Southbank
12-16 Kavanagh Street, Southbank, VIC

Reviews

8.8

Excellent

Rating 10 - Excellent. 462 out of 929 reviews" "
Rating 8 - Good. 358 out of 929 reviews" "
Rating 6 - Okay. 76 out of 929 reviews" "
Rating 4 - Poor. 21 out of 929 reviews" "
Rating 2 - Terrible. 12 out of 929 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Amy, Hong Kong

Liked: Cleanliness, amenities, property conditions & facilities
We had a pleasant stay at this property for our vacation in Melbourne. The property (3br apartment) was clean and fairly spacious and the staff at the front desk were very helpful. The only complaint that we had was there was no one there when we checked out around 5am in the morning. The hotel posted a note on the reception door to call a local telephone number if checking out. We did that but it costed me international calling rates as we were from other parts of Asia. I think the hotel could have at least gave us a heads up the day before we checked out when we were booking a private car transfer through the front desk.
Stayed 4 nights in Apr 2024

10/10 Excellent

Brian

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Scarlett - Guest Relations on 4 Apr 2024
Thanks so much Brian for your rating. We look forward to accommodating you again. Take care,

10/10 Excellent

Nathan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great spot. Will stay again
Stayed 1 night in Feb 2024
Response from Angeli -Guest Relations on 13 Feb 2024
Dear Nathan,Thank you so much for giving us a review. We are very glad that you enjoyed your stay here with us at Quest Southbank. We look forward to welcoming you back to the property.

10/10 Excellent

Nguyen, Sugar Land

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Alisa on 31 Jan 2024
Thank you so much Nguyen for your feedback. We'd love to have the opportunity to welcome you back again.!Kind Regards,AlisaQuest Southbank Team

8/10 Good

Hue

Stayed 3 nights in Jan 2024
Response from Quest Southbank on 3 Mar 2024
Hi Hue, thanks for taking the time to leave a rating for us! We hope to welcome you back at Quest Southbank soon :) All the best - Nicola, Guest Relations

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We liked the spacious apartments you get with Quest compared to its rivals who often charge more for a much smaller apartment. There was nothing we didn't like.
Stayed 2 nights in Jan 2024
Response from Alisa on 15 Jan 2024
Hi John,Thank you for taking a time to leave such a lovely feedback.We are delighted to know that you fully enjoyed your stay with us and that there was nothing you didn't like.Once again, thank you, and we hope to welcome you back here again at Quest Southbank!Kind regards,AlisaQuest Southbank Team

10/10 Excellent

Mark

Liked: Cleanliness, amenities, property conditions & facilities
Close by all the events and restaurants
Stayed 2 nights in Jan 2024
Response from Alisa on 15 Jan 2024
Hi Mark,Thank you for your great feedback.We are glad to know that you liked our central location and hope to welcome you back soon ;)Kind Regards,AlisaQuest Southbank

10/10 Excellent

Dominic

Travelled with family
Liked: Cleanliness, property conditions & facilities
Great location. Property is a bit aged/dated. But it’s well maintained and clean. Reception and cleaning services were friendly and very helpful. Higher floors have great views of Melbourne landmarks.
Stayed 12 nights in Dec 2023
Response from Alisa on 9 Jan 2024
Hi Dominic,Thank you for taking your time to leave such a good review and high rating. We are glad to see that you enjoyed your stay with us, liked our services and views. Hoping to see you back here soon.All the bestAlisa Quest Southbank Team

10/10 Excellent

Isabelle

Travelled with family and small children, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
We absolutely loved our upgraded 2 bdr apartment. Staff were beautiful and accommodating. Beds were sooo comfy and even though we were there during NYE, we didn't hear any noise at all. Great facilities and perfect location, with walking distance to everything we needed.
Stayed 2 nights in Dec 2023
Response from Meme - Guest Relations on 6 Jan 2024
Hi Isabelle,Thank you for your lovey feedback. We are glad to hear that you enjoyed your stay with us at Quest Southbank.We hope to see you again soon.Kind Regards,Meme - Guest Relations

8/10 Good

Andrew

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
If was fine
Stayed 1 night in Dec 2023
Response from Angeli on 6 Jan 2024
Hi Andrew,Greetings from Quest Southbank!Thank you so much for taking the time to give us a rating. We hope to welcome you again on your next stay.Kind regards,Angeli -Guest relations

10/10 Excellent

shinae

Travelled with family
Liked: Cleanliness, room comfort
it was good to stay, I will come back
Stayed 1 night in Dec 2023
Response from Alisa on 9 Jan 2024
Hi Shinae,Thank you for taking your time to leave a review and a great rating. We are happy to see you enjoyed your stay with us. Hoping to see you back here soon.All the bestAlisa Quest Southbank Team

8/10 Good

Lisa

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Alisa on 9 Jan 2024
Hi Lisa,Thank you for the provided rating. Hoping to see you back here soon.All the bestAlisa Quest Southbank Team

10/10 Excellent

VITA

Stayed 2 nights in Dec 2023
Response from Angeli on 6 Jan 2024
Hi VITA,We greatly appreciate that you took time to give us a feedback and it warms our hearts to know that you gave us 5/5 rating. Hope we could welcome you again here at Quest Southbank.Kind regards,Angeli -Guest relations

10/10 Excellent

Kellie

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Staff were so helpful and friendly. Room was clean and tidy. Didnt hear other guests but could hear traffic noises. Bed wasn't overly comfortable.
Stayed 4 nights in Nov 2023
Response from Alisa on 5 Dec 2023
Dear Kellie,Thank you for taking your time to write a review.It's great to know that you enjoyed your stay in our clean, spacious apartment and liked our friendly staff members.Hope we can welcome you back soon.Kind Regards,Alisa Quest Southbank Team

8/10 Good

Anne

Liked: Cleanliness, property conditions & facilities
Convenient location to get around SouthBank
Stayed 4 nights in Nov 2023
Response from Alisa on 5 Dec 2023
Hi Anne,Thank you for your feedback.We are pleased to see that you enjoyed our central location and hope to welcome you back soon!Kind Regards,AlisaQuest Southbank Team

10/10 Excellent

Jane

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Always our go to accommodation when staying in the City. Great location. Staff always helpful.
Stayed 2 nights in Nov 2023
Response from Alisa on 5 Dec 2023
Dear Jane,Thank you for taking your time to leave such a nice review.It's a pleasure to know that you had an enjoyable stay, liked our location and helpful team. We are happy to see that you wouldn't stay anywhere else but at Quest Southbank :)We look forward to welcome you back soon!Kind Regards,AlisaQuest Southbank Team

2/10 Terrible

Amanda

Stayed 1 night in Nov 2023
Response from Alisa on 15 Jan 2024
Hi Amanda,Thank you for taking your time to provide a rating for us.It saddens us to see that there have been some issues that affected your stay and resulted a low rating.We really hope that we can welcome you back.Kind Regards,AlisaQuest Southbank Team

10/10 Excellent

Patrick

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very friendly and helpful staff
Stayed 2 nights in Nov 2023
Response from Alisa on 5 Dec 2023
Dear Patrick,Thank you very much fir your review and your kind words towards ours friendly staff members.We hope we can welcome you back soon in the near future.Kind Regards,Alisa Quest Southbank Team

10/10 Excellent

Rohan

Liked: Cleanliness, room comfort
Sensational customer service
The people in reception were amazing. First time in a long time we have received such pleasant customer service . The room was great and very good location . Most of all the girls at reception would keep me coming back . Thanks again
Stayed 2 nights in Nov 2023
Response from Alisa on 19 Nov 2023
Dear Rohan,Thank you very much for such a wonderful review.We are pleased to read that you enjoyed our central location, spacious rooms and lovely reception team. Once again, thank you for your kind words and we hope that we get an opportunity to welcome you back here at Quest Southbank soon.Kind Regards,AlisaQuest Southbank Team

8/10 Good

Darren

Business traveller
Liked: Cleanliness
Someone allowed their children to continue to run through the hallways late at night for both nights so I am sure this was heard across multiple floors. It was after hours so no fault of the staff, just the parents!
Stayed 2 nights in Nov 2023
Response from Alisa on 19 Nov 2023
Dear Darren,Thank you for taking your time to leave your feedback.We are sorry to hear about the noise that happened after hours. Please do not hesitate to contact our friendly reception team anytime for any noise related issues on your next stay with us. We hope that your stay was pleasant overall.Hope we can welcome you back here at Quest Southbank.Kind Regards,AlisaQuest Southbank Team

10/10 Excellent

Warwick

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Alisa on 5 Dec 2023
Hi Warwick,Thank you very much for a high rating. Good to see you enjoyed your stay with us.Hope we can welcome you back soon.Kind Regards,AlisaQuest Southbank Team

10/10 Excellent

Narelle

Liked: Cleanliness, amenities, property conditions & facilities
Wonderful accommodation in a great location. Would stay again.
Stayed 1 night in Oct 2023
Response from Scarlett - Guest Relations on 22 Oct 2023
Thank you so much Narelle for your great feedback. We'd love to have the opportunity to welcome you back again. All the best,

10/10 Excellent

Wendy

Travelled with group
Liked: Cleanliness, room comfort
Great stay
Enjoyed our stay. Convenient location to access the CBD by foot and enjoy Southbank at night. Comfortable and spacious room and friendly staff.
Stayed 1 night in Oct 2023
Response from Meme - Guest Relations on 16 Oct 2023
Hi Wendy,Thank you for your lovely feedback. We are delighted to hear that you enjoyed your stay with us at Quest Southbank.We hope to welcome soon.Thank you.Kind Regards,Meme - Guest Relations

8/10 Good

Ishpreet

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Bare bones apaartments with comfy beds shower was quite slow Otheriwse basic home away from home good for a family or couple
Stayed 1 night in Oct 2023
Response from Scarlett - Guest Relations on 11 Oct 2023
Dear Ishpreet, Thank you very much for reviewing your recent stay at Quest Southbank. We are glad to hear that we were able to make your stay feel like a home away from home in our fully equipped and serviced apartments with full kitchen, laundry, living area and separate bedroom. We also hope you enjoyed your complimentary upgrade into a 2 bedroom apartment. We wish you all the best,

8/10 Good

Stacey

Liked: Cleanliness, property conditions & facilities
Property was good but customer service/front staff weren’t very helpful
Stayed 7 nights in Sep 2023
Response from Alisa on 8 Oct 2023
Dear Stacey,Thank you for providing your feedback. We are glad to see that you enjoyed our property amenities. It saddens our team to read that we have not provided an expected service for you. We will raise your concern with our front office manager to review our customer service.We really hope to welcome you back.Kind Regards,Alisa Quest Southbank Team

8/10 Good

LISA

Liked: Cleanliness, room comfort
Stayed 3 nights in Sep 2023
Response from Meme on 18 Sept 2023
Hi Lisa,Thank you for your review. We hope to welcome you back soon to Quest Southbank.Kind Regards,Meme - guest Relations

8/10 Good

Melissa

Travelled with group
Liked: Cleanliness, room comfort
No complaints
Clean, comfortable room and friendly staff. Rooms are a little old but not worn or dirty. Just not quite worthy of 5* because there was no above and beyond but i also have no complaints.
Stayed 2 nights in Aug 2023
Response from Scarlett - Guest Relations on 9 Aug 2023
Thanks Melissa for taking a moment to review you stay with us at Quest Southbank. You'll be happy to know we are in the process of a refurbishment of the apartments so hopefully next time you stay the rooms will be lovely and refreshed!All the best,

10/10 Excellent

Cindi

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Lovely facilities and welcoming staff.
Stayed 1 night in Jul 2023
Response from Scarlett - Guest Relations on 9 Aug 2023
Thanks Cindy for your kind words. We hope to welcome you back again. Take care

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Loved our stay, fantastic roomy apartment for our lot! And close to everything. Couldn't work out how to fold the sofa bed away...instructions would be useful. Other than that, really good and will definitely book again.
Stayed 1 night in Jun 2023
Response from Quest Guest Relations on 30 June 2023
Dear Michelle, It has been heartwarming to read that you had a pleasant experience during your recent stay with us at Quest Southbank. Thanks for letting us know about the sofa-bed - good idea on an instruction card!We hope to have the pleasure of welcoming you back. All the best,Scarlett - Guest Relations

10/10 Excellent

John

Stayed 2 nights in May 2023
Response from Alisa on 13 June 2023
Dear John,Thank you for taking the time to share your feedback. It is with great pleasure to hear that you had an enjoyable experience here at Quest Southbank.We look forward to having the pleasure of welcoming you back.Kind Regards,AlisaGuest Relations

10/10 Excellent

Caroline

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Plenty of room for the family.
Stayed 1 night in May 2023
Response from Alisa on 13 June 2023
Dear Caroline,Thank you for taking the time to share your feedback. It is a pleasure to see that you have enjoyed your stay in our spacious apartment. We hope to welcome you back to Quest Southbank again in the near future.Kind Regards,AlisaGuest Relations

10/10 Excellent

Catherine

Travelled with family
Liked: Cleanliness, property conditions & facilities
Clean and spacious. Great central location in Southbank
Stayed 1 night in May 2023
Response from Alisa on 13 June 2023
Dear Catherine,Thank you for taking the time to share your feedback. It is with great pleasure to see that you had an enjoyable experience here at Quest Southbank. We glad to see that you liked our clean, spacious rooms and central location.We look forward to having the pleasure of welcoming you back.Kind Regards,AlisaGuest RelationsQuest Southbank Apartment Hotels

6/10 Okay

Liam

Stayed 1 night in Apr 2023
Response from Alisa on 13 June 2023
Dear Liam,Thank you for taking the time to share your feedback.We look forward to having the pleasure of welcoming you back.Kind Regards,AlisaGuest RelationsQuest Southbank Apartment Hotels

10/10 Excellent

David

Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay in Melbourne close to arts centre and trams. Ideal, one of the better places I've found to stay in Melbourne.
Stayed 2 nights in Apr 2023
Response from Meme - Guest Relations on 9 May 2023
Hi David,Thank you so much for your lovely feedback. We are delighted to hear that you've enjoyed your stay with us.We are blessed with the fantastic location and we are very pleased to hear that our apartments came with everything you needed for your stay with us.We hope to welcome you again soon.Kind Regards,Meme - Guest Relations

8/10 Good

Brad

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Apr 2023
Response from Meme - Guest Relations on 16 May 2023
Hi Brad,Thank your or your lovely review. We are delighted to hear that you enjoyed our stay with us.Hope to welcome you again to Quest Southbank.Thank you.Kind Regards - Meme - Guest Relations

10/10 Excellent

Suellen

Liked: Cleanliness, property conditions & facilities
Our stay was wonderful. Great position. Extremely friendly staff. Lovey clean room with a great view. Would definitely stay there again.
Stayed 2 nights in Mar 2023
Response from Meme on 20 Mar 2023
Dear Suellen ,Thank you for your very lovely feedback. We are delighted to hear that you enjoyed your stay with us. We truly appreciate your kind words and will definitely share your valuable comments with the rest of the team.Once again, thank you for your kind words and we look forward to welcoming you back here at Quest Southbank.Kind Regards,Meme - Guest Relations

10/10 Excellent

WILLIAM

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Feb 2023
Response from Alisa on 5 Dec 2023
Dear William, Thank you very much for the high score you have provided for us. We are glad you enjoyed your stay and hope to welcome you back soon!Kind Regards,AlisaQuest Southbank Team

10/10 Excellent

Emma-Lisette

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent location in the heart of Melbourne. Easy walking distance to the tennis. Staff were helpful and friendly. There was a full kitchen with a good supply of equipment (even the often elusive plastic container to store things). A small local IGA is also around the corner. Cafe downstairs has wonderful food. Our only disappointment was that I'd booked for myself and my son. The room was advertised as catering for more than 2 people but only a queen bed was provided. I had to pay an additional $50 per night for a rollaway.
Response from Meme - Guest Relations on 13 Feb 2023
Hi Emma,Thank you so much for your feedback. . It is with great pleasure to hear that you had an enjoyable experience here at Quest Southbank.We do apologies for the inconvenience caused with the bedding. We appreciate you taking the time to let us know as it only shows that you are giving us the opportunity to serve you better on your next visit.We look forward to welcoming you back here at Quest Southbank.

10/10 Excellent

Mike

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The property provides great access to the heart of Melbourne and is complimented by access to various facilities and tourist attractions, many within easy walking distance. The Hotel staff add to that with a genuinely welcoming and helpful vibe.
Response from Scarlett - Guest Relations on 6 Feb 2023
Dear Mike, Thank you for choosing Quest Southbank!It is our goal and pleasure to facilitate enjoyable stays for our guests and it is wonderful to hear we are meeting those expectations. We hope to welcome you back again.All the best

10/10 Excellent

Kim

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
They were extremely accommodating and allowed us to check out late, 12pm instead of 10am. Wifi worked really well. Had undercover secure undercover parking, which I could come and go from with the used of a fob. So this was a big plus. The sevice was exceptional as well. Would definitely send a friend there.
Stayed 2 nights in Feb 2023
Response from Scarlett - Guest Relations on 6 Feb 2023
Dear Kim, Greetings from Quest Southbank!The team are thrilled you had a pleasant stay and made the most of our friendly staff and onsite amenities. We would love to welcome you back again. All the best

10/10 Excellent

LF

Liked: Cleanliness, room comfort
AMAZINGLY QUIET
For proximity to the Melbourne Recital Centre this hotel cannot be beaten (but don't follow Google walking instructions, lol! I walked around the block in pouring rain doing that! Turn right out of front door not left!) Even though my room on this trip was on the first floor directly above the entrance, I was amazed how quiet my room was - no noise from other apartments or outside. Even sitting out on the tiny balcony was an enjoyable experience. The apartment I stayed in was spotlessly clean & included everything I might have needed convenience wise (dishwasher, washer & dryer, etc).
Stayed 1 night in Feb 2023
Response from Scarlett - Guest Relations on 6 Feb 2023
Dear LF, Thank you for choosing Quest Southbank. It has been a delight to hear that you enjoyed our excellent location and clean, fitted-out apartments. We hope to welcome you back for another stay sometime soon. All the best

10/10 Excellent

Michelle

Stayed 1 night in Jan 2023
Response from Scarlett - Guest Relations on 6 Feb 2023
Dear Michelle, Thank you for choosing Quest Southbank. We hope to welcome you back!All the best

10/10 Excellent

Sonya

Stayed 2 nights in Jan 2023
Response from Meme - Guest Relations on 20 Jan 2023
Dear Sonya,Thank you for taking the time to share your feedback. It is with great pleasure to hear that you had an enjoyable experience here at Quest Southbank.We look forward to having the pleasure of welcoming you back.

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, property conditions & facilities
Check in and check out was super quick and stress free
Stayed 1 night in Jan 2023
Response from Meme - Guest Relations on 20 Jan 2023
Dear Lisa,Warm Greetings from Quest Southbank!We thank you for taking a time to let us know about your experience during your recent stay with us.It will be a delight to welcome you back anytime soon!

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location, easy to find. Car parking very small, a few long black hairs on the bathroom floor walls and in the shower.
Response from Quest Guest Relations on 29 Dec 2022
Hi Mark, Greetings from Quest Southbank!Thank you for taking the time to review your recent stay with us. The team are delighted you made the most of our excellent location and onsite car park. Thanks for letting us know about the cleaning requirements so housekeepers can get on top of these things. We hope to welcome you back. All the best, Scarlett - Guest Relations

8/10 Good

Jeonghyun

Business traveller
Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2022
Response from Meme on 20 Nov 2022
Dear Jeonghyun,Thank you for taking the time to share your feedback. It is with great pleasure to hear that you had an enjoyable experience here at Quest Southbank.We look forward to having the pleasure of welcoming you back.Kind Regards,Guest Relations

8/10 Good

Emily

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Good location. Spacious apartment
Stayed 3 nights in Oct 2022
Response from Scarlett - Guest Relations on 11 Oct 2022
Dear Emily, Greetings from Quest Southbank!We are very grateful you have taken the time to review your recent stay with us. It was a delight to accommodate you and we hope to welcome you back. All the best,

10/10 Excellent

Kiky

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Spacious clean quiet space to rest
Stayed 4 nights in Sep 2022
Response from Quest Guest Relations on 30 Sept 2022
Dear Kiky, Greetings from Quest Southbank!We are very appreciative you have taken the time to review your recent stay with us. The team are thrilled you made the most of our wonderful location and clean apartments. We hope to welcome you back again. All the best,

8/10 Good

Katrina Louise

Stayed 1 night in Sep 2022

8/10 Good

Lloyd

Stayed 1 night in Aug 2022