Apartment, 1 Bedroom (2 Single Beds and 1 Sofabed) | Balcony
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Reviews of Poplar Sanctuary Apartments

4 out of 5
Poplar Sanctuary Apartments
20 Poplar Street, Box Hill, VIC

Reviews

7.6

Good

Rating 10 - Excellent. 6 out of 26 reviews" "
Rating 8 - Good. 13 out of 26 reviews" "
Rating 6 - Okay. 5 out of 26 reviews" "
Rating 4 - Poor. 1 out of 26 reviews" "
Rating 2 - Terrible. 1 out of 26 reviews" "

8.0/10

Cleanliness

7.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

Reviews

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hot water only worked in afternoon, some mould in shower and needs extra blankets on bed
Stayed 4 nights in Jun 2019
Response from Jason on 25 June 2019
Thank you for your review and feedback.

10/10 Excellent

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant stay, property new and clean. Great location for our needs.
Stayed 3 nights in Mar 2019
Response from Jason on 22 Mar 2019
Thank you for your review.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Feb 2019
Response from Jason on 28 Feb 2019
Thank you for your review.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place for a short business trip
Good service and nice location.
Stayed 5 nights in Jan 2019
Response from Jason on 14 Feb 2019
Thank you for your review.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2019
Response from Jason on 14 Feb 2019
Thank you.

6/10 Okay

W T

Disliked: Staff & service
The smoke alarm went off for no reason. It was wired to the mains. We rang but they would not come. We were told to change the battery ourselves. Where do you go to get a battery at night? It stopped for a while. The alarm went off again at 3 am. Just as well we brought some ear plugs. Not too pleasant a stay.
Stayed 4 nights in Jan 2019
Response from Jason on 14 Feb 2019
Sincerest apologies for the bad experience during your stay.

2/10 Terrible

Scott V

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay away!
What a frustrating experience. When we checked in, the floors were truly filthy. After a 8 hour flight we had to clean the floors with towels! The shower door is crooked and leaks because it doesn’t shut. The shower head holder is loose. One dining table leg is too short so they “fixed” the problem by putting a wad of paper under the leg. The sofa bed sheet was dirty on day 1. We had to wash it! We were given a duvet with a blood stain on it (which they replaced the next day). There was also an old food encrusted eyeshade stuck in the sofa bed...gross! In the bedroom there is a hole in the wall covered by a piece of paper! For the past three nights I have been awakened by some sort of chirping alarm (possibly water pressure alarm?). Tonight the people from upstairs are banging about at 2 am and the hallway on ground level is filled with some sort of cooking smell and noise coming from G01. Some of the dishes were dirty and a couple of them chipped. The irony of this is that on the door they have a list of charges should we break anything. Moreover, they charged me $75 for a cleaning fee. I do not usually write such reviews but our trip here has been really impacted by all this. The owners should be ashamed of this. Note the pics I took of the place attached.
Stayed 19 nights in Dec 2018
Response from Jason on 14 Feb 2019
Sincerest apologies for the bad experience during your stay.

8/10 Good

Amanda, Gosford

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Our room had a hole in the wall from the last guests- they apologised for it and had a piece of paper taped over the hole. Room was clean although the floor needed a good sweep when we arrived. Great for a few nights for a work trip.
Stayed 3 nights in Nov 2018

8/10 Good

Lam, HK

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Close to railway station and safe Need self cleaning
Stayed 6 nights in Nov 2018

8/10 Good

Andrew, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Conveniently located modern self-contained unit
Located on a road with a couple of other 5-, 6-storey apartment blocks are coming up, you've got to currently bear with the construction noise and traffic. Look past this we found ourselves enjoying the privacy and centrality of the location.
Stayed 7 nights in Jun 2018
Response from Zen on 23 Aug 2018
Thanks for the feedback. We will definitely improve it in the future

6/10 Okay

Verified traveller

Disliked: Cleanliness
Stayed 5 nights in May 2018

8/10 Good

Tracey, Gippsland, Victoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Neat and Tidy
Great little apartment block. Room was very clean, there was secure parking on site. Had everything it said on the ad. The only things at this point were, the pillows were very flat and you only got 1 each, no spares, so I work up with a sore neck. Secondly, there is new apartments are going up over the road, so the road is a bit of a construction zone. Worth a look.
Stayed 1 night in Mar 2018

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Great place. Just across the street from the train station. Super accommodating about my father in law collecting the key early as well.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Getting to the hotel was easy and excellent instructions were sent through message for after hours checkin. Position was convenient to the Box Hill hospital and tram stops.
Stayed 1 night in Jan 2018
Response from Sephanie / Kelvin on 30 Jan 2018
Thank you of your comment and we are glad to host you in the future again.

8/10 Good

Phillip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant Stay
This apartment was neat and well appointed with the necessary appliances, that made our short stay comfortable. Management staff are very pleasant and helpful.
Stayed 2 nights in Jan 2018
Response from Sephanie / Kelvin on 28 Jan 2018
Thanks of your response and we are hoping our service and apartment will be more better in future days.

8/10 Good

Kathryn, Sydney

Liked: Property conditions & facilities
Disliked: Staff & service
Clean, good size rooms except for the bathroom which is very small. Off street parking was very good. probably best for short stays only as there was no servicing of the room during our week long stay.
Stayed 7 nights in Dec 2017
Response from Sephanie / Kelvin on 12 Jan 2018
Dear Kathryn, Thank you of your feedback about your stay. We would like to inform that our service apartment is providing washing machine for self laundry, therefore towels will not change for every few days unless guest checked out, and we will change to new for next guest. Shall guest require for laundry powder, we are glad to ease your convenient. Service apartment will provide cleaning stuff if guest require. Shall guest have any issue, we are love to make the highest level of satisfaction within our capability. Nevertheless, your comment was great and highly appreciated to make us step more improvement of our service apartment and hope we are one of your choice when be here again. Thank you

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Great location, new apartment.
Good location, quiet end of street. Only downsides were (very) slow wifi, loud whirring noise coming from the aircon unit upstairs, bedsheets 'hotel' style (2 sheets covering doona, i.e., not an actual doona cover) which meant the bed was hard to make etc. Also be sure to bring your own dishwasher powder and washing machine (front-loader) powder as these weren't provided despite the appliances being available. Check-in confusing, no cleaning fee charged (as stated on Hotels.com) but instead a $200 deposit which wasn't mentioned during booking. Otherwise great stay, lovely new apartment, small, suitable for a couple.
Stayed 4 nights in Dec 2017
Dear Sir or Madam, Good day. We are sorry about your experience during the stay with us. We love to hear of your comment and we will trying to improve the environment and considering of the bed setting. At the same times, we would like to clarify that certain charges require to collect during check in that been advertised as it shown at the SMALL PRINT bottom part of the property information. We love to hear of your comment and we will trying to improve the environment and considering of the bed setting. Once again, thanks of your feedback and hope to serve you better in the future visit. Thank you. Sephanie / Kelvin

6/10 Okay

Tony, Bairnsdale

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Close to Box Hill Hospital.
Helpful staff. Apartment needed good clean. Need TV in bed room. We needed to cut short our stay but staff were very helpfull in arranging a refund for us.
Stayed 5 nights in Oct 2017
Response from Kelvin on 12 Nov 2017
Thank you for the feedback Mr Tony, We will look into the matter of cleanliness as we take hygiene level seriously. We hope to have you with us again in the future

10/10 Excellent

cristine, Auckland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
SPACIOUS
great quiet location, close to KFC and a Seven Eleven, it was a spacious apartment and easy access, we enjoyed it !
Stayed 3 nights in Oct 2017
Response from Kelvin on 3 Nov 2017
Thank you for your kind feedback. We are glad you enjoyed staying with us, We hope to have you back again.

8/10 Good

Verified traveller

Liked: Property conditions & facilities, room comfort
it was comfortable but the floor was not too clean. there was only one heating provided in the living area but not in the bedrooms, coming from the tropics we found some nights rather cold. there was washing machine but no detergent, not sure if we were supposed to have brought our own.
Stayed 2 nights in Oct 2017
Hi, we apologize for that, we will make sure the cleaning is done with more minute details next time. We are planning on upgrading the rooms with air-con/heater soon. Detergent are provided upon requests. Thank you for the feedback and we hope to have you with us again soon.

8/10 Good

KYOUNGMIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I love the place, it was really clean and also near from boxhill center.
Stayed 3 nights in Jun 2019
Response from Jason on 4 July 2019
Thank you for your review.

4/10 Poor

CHUN YAT

Liked: Cleanliness, room comfort
Stayed 4 nights in Feb 2019
Response from Jason on 26 Feb 2019
Thank you for your review.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
很好的體驗
非常靠近box hill火車站及食店，食店亦種類繁多。房間舒適，空間充足。按金退還速度快。
Stayed 12 nights in Dec 2018
Response from Jason on 14 Feb 2019
Thank you for your review.

8/10 Good

Benny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Aug 2018
Response from Zen on 23 Aug 2018
Thanks for your reviews.

6/10 Okay

Verified traveller

平價實惠
房間沒有空調,煮食時油煙比較大 但房間夠大,廳夠大 整體上都夠整潔,地理位置都方便到達 駕車到附近的商場超市大約十分鐘車程
Stayed 5 nights in Mar 2018

8/10 Good

PUI YIU

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quite good
Quite good, and it only takes 10 mins drive to the shopping mall, it's so convenience. The room is clean. But if plan for long term stay, then the kitchen might be a bit small, and there's only one air-con in living room, no air-con in the room.
Stayed 6 nights in Oct 2017
Thank you for the kind feedback. We are planning to upgrade the rooms with air-con soon and we hope to have you again.