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Great hotel with excellent access to events held at Marvel stadium. Rooms were large. Staff were friendly and helpful. Breakfast was excellent and had a good range of food options. Only downside was that we couldn’t watch AFL on the TV as they have removed that channel. Weird decision considering Melbourne is the home of the AFL.
Response from Peppers Docklands Team on 16 Mar 2024
Dear Sana,, We very much appreciate your comments regarding your stay at the Peppers Docklands Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,Peppers Docklands Team
10/10 Excellent
Mark
27 Feb 2024
Mark
Stayed 5 nights in Feb 2024
Response from Reception on 28 Mar 2024
Dear Mark,Dear Henry,Thank you for taking your time to share your experience with us at Peppers Docklands.We are delighted that you enjoyed your stay and we look forward to welcoming you back!
The hotel room was very tiny, the bed was horrible and the toilet smelled like a sewage. It’s a 3 star hotel marked as 5. Not worth the money. The lobby smells of terrible heap scent. I have never stayed in a more horrible place.
Only positive thing was the staff are great and pleasant.
Fatuma
Stayed 4 nights in Jan 2024
Response from Austin on 11 Feb 2024
Good Morning Fatuma,We appreciate you taking the time to leave your feedback. I am very sorry your stay with us was heavily effected by the issues with housekeeping. While I wish you had a better experience, it is feedback like this that we learn from and use to improve.We apologies the room was not as large as expected we always recommend booking through our direct All Accor website where all the room sizes are clearly shown. We will be sure to pass this on to the team as we strive to continuously improve our service offering.We look forward to welcoming you back again soon. Please reach out to myself directly so I can assure your experience is up to the Peppers Standard.Warm Regards, Austin Front Office Manager
10/10 Excellent
Henry
26 Jan 2024
Henry
Stayed 1 night in Jan 2024
Response from Reception on 28 Mar 2024
Dear Henry,Thank you for taking your time to share your experience with us at Peppers Docklands.We are delighted that you enjoyed your stay and we look forward to welcoming you back!
Thank you Anita for 5/5 review!We are so happy you enjoyed your stay with us and hope to see you again soon.Kind regards
6/10 Okay
Jeffrey, Toowoomba
Travelled with partner
7 Jan 2024
Nowhere to hang towels or other hanging items in bathroom
Smallish room because of the angular shape
Jeffrey
Stayed 2 nights in Jan 2024
Response from Luna on 12 Jan 2024
Dear Jeffrey,Thank you for sharing your feedback with us. We appreciate your input, and we apologise for any inconvenience you experienced.We understand the importance of having convenient facilities in the room, including space for hanging items in the bathroom. We'll certainly take this into consideration for future improvements to enhance our guests' overall experience.If there's anything else we can do to make your future stays more enjoyable or if you have specific preferences, please feel free to let us know. Your feedback is valuable to us, and we aim to provide a comfortable and satisfying stay for all our guests.
Would definitely stay here again. The only thing I didn’t like was there was no parking available.
But I would definitely stay again, if I didn’t need my car.
Danielle
Stayed 1 night in Dec 2023
Response from Luna on 15 Jan 2024
Dear Danielle,Thank you for your positive feedback! We're glad to hear that you had a positive experience and would consider staying with us again. We appreciate your understanding regarding the parking situation.If there's anything specific you enjoyed about your stay or if there's anything else we can do to make your future visits even more enjoyable, please feel free to let us know. We look forward to the opportunity to welcome you back for another pleasant stay, with or without the need for parking.Warm regards,
Dear Paul,Thank you taking your time to share your experience with us at Peppers Docklands.We are delighted that you enjoyed your stay with us and we look forward to welcoming you back!
Dear MarkThank you taking your time to share your experience with us at Peppers Docklands.We are delighted that you enjoyed your stay with us and we look forward to welcoming you back!
Dear Tonia,Thank you taking your time to share your experience with us at Peppers Docklands.We are delighted that you enjoyed your stay with us and we look forward to welcoming you back!
The service was amazing the hotel looks amazing and the staff are very helpful and friendly highly recommend and will be back definitely.
Shannon
Stayed 2 nights in Dec 2023
Response from Luna on 28 Dec 2023
Dear Shannon,Thank you for taking the time to share your positive experience with us! We're thrilled to hear that you had an amazing stay and that you found our hotel and service to your liking.It's wonderful to know that our staff's helpful and friendly demeanour added to the enjoyment of your stay. Providing exceptional service is a top priority for us, and we're delighted that our team's efforts made your experience memorable.We truly appreciate your recommendation and are honoured that you're considering returning to stay with us again. We look forward to welcoming you back and ensuring another fantastic stay.
8/10 Good
Leanne
Travelled with partner
15 Dec 2023
Liked: Cleanliness, staff & service, amenities
Location was convenient for our function
Leanne
Stayed 1 night in Dec 2023
Response from Luna on 28 Dec 2023
Dear Leanne,Thank you for sharing your feedback with us! We're glad to hear that our hotel's location proved to be convenient for your function.Ensuring our guests have easy access to their events or functions is important to us, and we're pleased that our location served your needs effectively.We hope that your overall experience with us was enjoyable, and we look forward to the opportunity to welcome you back for future events or stays.
Roomy, functional, great amenities, well serviced, excellent location.
Leone
Stayed 2 nights in Dec 2023
Response from Peppers Docklands Team on 17 Dec 2023
Dear Leone,Thank you for choosing Peppers Docklands and for sharing your positive feedback. We're thrilled to know that you found our accommodations roomy, functional, and well-serviced, along with great amenities. It's wonderful to hear that our location suited your needs well. We hope to welcome you back for another pleasant stay in the future.Best regards,Peppers Docklands Team
Outstanding staff service particularly from Raphael
Warren
Stayed 1 night in Dec 2023
Response from Peppers Docklands Team on 10 Dec 2023
Dear Warren,Thank you for choosing Peppers Docklands and sharing your experience. We're thrilled to hear that Raphael provided outstanding service during your stay. We'll ensure to pass on your kind words to him. Your satisfaction means a lot to us, and we hope to welcome you back for another outstanding stay in the future.Warm regards,Peppers Docklands Team
Response from Peppers Docklands Team on 10 Dec 2023
Dear Stacey,Thank you for choosing Peppers Docklands and for sharing your wonderful feedback. We're delighted that you enjoyed your visit and had a great experience with us. We hope to have the pleasure of welcoming you back soon for another enjoyable stay.Warm regards,Peppers Docklands Team
Best thing was that we were right next door to the stadium.
Shannen
Stayed 3 nights in Nov 2023
Response from LUNA on 29 Nov 2023
Dear Shannen,Thank you for your review of Peppers Docklands! We are so pleased to hear that you enjoyed the convenience of our location next to the stadium. Your feedback is very important to us, and we strive to provide the best possible experience for all our guests. Thank you for taking the time to provide your insights. We hope to see you again soon!Warmest regards,The Peppers Docklands Team
Dear Aleksandar, Thank you for your review mentioning the convenience of Peppers Docklands's proximity to Marvel Stadium. At Peppers Docklands, we strive to provide our guests with exceptional hospitality services and luxurious accommodations. We look forward to welcoming you back!Kind regards, Peppers Docklands team
Dear Gavin,Thank you for taking your time to share your experience with us.We are delighted that you enjoyed your stay and we look forward to welcoming you back!
8/10 Good
Nicolle
Travelled with partner
16 Nov 2023
Love how its close to train/ sky bus to airport. A minute walk to marvel stadium.
Nicolle
Stayed 1 night in Nov 2023
Response from Luna on 28 Nov 2023
Dear Nicolle,Thank you for taking your time to share your experience with us.We are delighted that you enjoyed your stay and we look forward to welcoming you back!
Very big generous room size. The mattress was quite uncomfortable I would think needs to be replaced or a topper put on it, disappointing there is no room service option apart from being able to order very limited mini bar items. Could order through food delivery companies and the staff were happy to bring up to your room once delivered which is nice.
Sam
Stayed 2 nights in Oct 2023
Response from Luna on 29 Oct 2023
Dear Sam,Thank you for taking your time to share your experience with us at Peppers Docklands. We are sorry to hear the stay was not up to your expectation.We greatly appreciate your feedback and we hope to be able to welcome you back in the near future for a better experience.
Response from Hotel Management team on 21 Oct 2023
Thank you for your time to leave your past experience for your stay. We are glad that your room was clean and our location was convenient for your stay. We wish to see you again in the near future.
6/10 Okay
Akhil
29 Sept 2023
Liked: Cleanliness, staff & service
Akhil
Stayed 1 night in Sep 2023
Response from Hotel Management team on 21 Oct 2023
Thank you for your rating. Hopefully we will see you again in the near future.
The room was a good size with a king bed. Very clean and modern. The mattress was a little too soft for my liking. Close to everything. Would stay there again.
Haidi
Stayed 1 night in Sep 2023
Response from Jan-Cesar on 29 Sept 2023
Dear Haidi,Thank you for choosing to stay at Peppers Docklands on your recent trip.We are delighted to hear you enjoyed your stay with us and that our facilities were to your liking. I do however apologise that our mattress was not to your liking. I will have our team give it a thorough test and inspection to ensure it is up to standard.We sincerely thank you for your positive review and look forward to welcoming you back in what is hopefully the not too distant future.Kindest regards,Jan-Cesar BarriosGuest Relations Manger
Dear Melissa,Thank you for taking your time to share your experience with us at Peppers Docklands.Our parking is limited and subjected to availability upon arrival. We apologise for any inconvenience this may have caused you during your stay.
Staff are very friendly and hospitable, facilities and rooms are Moderna and clean. Buffet breakfast is up there with the best. Will be going back
Marc
Stayed 1 night in Sep 2023
Response from Luna on 30 Sept 2023
Dear Marc,Thank you for taking your time to share your experience with us at Peppers Docklands. We are delighted that you enjoyed your stay with us all around and we look forward to welcoming you back.
Great room, great bed, really good adjustable air-con. Good services, handy location, good staff. Limited dining or breakfast options onsite is only negative
Neil
Stayed 2 nights in Sep 2023
Response from Hotel Management team on 9 Sept 2023
Dear Neil, thank you for your time to leave your review with us. We are glad to that you had a good time in our hotel, also our facility, staff and location highlighted your stay. At the moment we have breakfast Wednesday to Sunday only. However, there might be more food options opening up soon so hopefully upon your next visit we can have more to offer.
Very clean, excellent access to public transport. Staff were very helpfuld
Deirdre
Stayed 2 nights in Aug 2023
Response from Peppers Docklands Hotel Management team on 9 Sept 2023
Dear Deirdre, thank you for your time to tell us your past stay experience with us. We are happy to see that your room was clean and our location and staff highlighted your stay. We wish you nothing but the best and hopefully we see you again in the near future.
Dear Bruce,Thank you for taking your time to share your experience with us at Peppers Docklands.We are delighted that you enjoyed your stay with us and we look forward to welcoming you back!
Dear Pradeep,Thank you for taking your time to share your experience with us at Peppers Docklands.We are delighted that you enjoyed your stay with us and we look forward to welcoming you back!
8/10 Good
Rosa
28 Aug 2023
Rosa
Stayed 1 night in Aug 2023
Response from Luna on 31 Aug 2023
Dear Rosa,Thank you for sharing your experience with us at Peppers Docklands. We are delighted that you enjoyed your stay with us and we look forward to welcoming you back!
8/10 Good
Stefan
Travelled with family, Travelled with family and small children
pleasantly surprised to how the family room looked like! I stay in a lot of hotels, and this one was very good value for money
Stefan
Stayed 1 night in Aug 2023
Response from Hotel Management team on 28 Aug 2023
Dear Stefan, thank you for your lovely review. We are happy to see that you loved our family room and you had a great time with your family. We hope it won't be too long to see you again.
Hi Lauren,Thank you for leaving such a great review, we're glad that you enjoyed your time at our hotel.Looking forward to your next stay with us.Kind regards
I was not told there was no restaurant and parking...for a 5 star i expected more...wont stay again!!
Supervisor helped me emensley
Donna
Stayed 1 night in Aug 2023
Response from Luna on 9 Aug 2023
Dear Donna,Thank you for taking your time to share your experience with us at Peppers Docklands. We are sorry to hear that it was not up to your expectation. Our restaurant is open for breakfast only at the moment- Wednesday to Sunday. We apologise for any inconvenience this may have caused.We have limited parking spots available and it is subjected to availability upon arrival. We make our best efforts to ensure guests are aware of this prior to arrival, this includes pre arrival message as soon as the booking is made. We can confirm that one was sent you on 03/08. We are reviewing the message wording again to ensure it is clear enough for guests.Once again, we appreciate your feedback
6/10 Okay
Hanna-Lisa
7 Aug 2023
Hanna-Lisa
Stayed 5 nights in Aug 2023
Response from Luna on 28 Aug 2023
Dear Hanna-Lisa,Thank you for taking your time to share your experience with us at Peppers Docklands. We hope to be able to welcome you back in the near future
Dear Todd,Thank you for leaving your review, we're glad you enjoyed our convenient location for going to the football at Marvel.Hope we can welcome you again every time your team is playing.Have a wonderful day!
8/10 Good
karen
Travelled with partner
6 Aug 2023
Liked: Cleanliness, amenities
Walking distance to most thing s
karen
Stayed 2 nights in Aug 2023
Response from Jason on 13 Aug 2023
Dear Karen,Thank you for leaving a review of your stay at Peppers Docklands, we're glad you enjoyed our convenient location.We hope to welcome you once again.Kind regards,
4/10 Poor
Luke
4 Aug 2023
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Luke
Stayed 2 nights in Aug 2023
Response from Luna on 31 Aug 2023
Dear Luke,Thank you for sharing your experience with us. We are sorry that the stay was not up to your expectation. Should you wish to discuss it further, please contact our reception team.
Comfortable spot.
My only complaint is that I was charged for Saturday morning breakfast which was unsatisfactory.
No bacon or sausage supplied.
Chris
Stayed 3 nights in Jul 2023
Response from Luna on 25 Aug 2023
Dear Chris,Thank you for taking your time to share your experience with us at Peppers Docklands.We sincerely apologise for the issue you experienced during breakfast service. We are glad this did not stop you from enjoying your stay with us. We hope to be able to welcome you back in the near future.
6/10 Okay
graham
31 July 2023
Liked: Cleanliness, staff & service
No lights to bathroom area and unfortunately no option to move.
Overall a nice place with great staff
graham
Stayed 1 night in Jul 2023
Response from Luna on 25 Aug 2023
Dear Graham,Thank you for taking your time to share your experience with us. We sincerely apologise for the lighting issue you experience during your stay. On a positive note, we are glad you enjoyed the service delivered by our team.We hope to be able to welcome you back in the near future for a better stay.Regards,
Fantastic service, was greeted upon check-in & check-out. The way concierge is structured is very well thought through & spacious not to mention the atmosphere simply feels electrifying. Thank you for a memorable stay. Look forward to joing you all again.
Marco
Stayed 1 night in Jul 2023
Response from Peppers Team on 29 July 2023
Wow! Thank you Marco for such a great review!We are so happy you enjoyed your stay & I will be sure to pass on your compliments to our team.We look forward to seeing you again in the future.Kind regards
4/10 Poor
Troy
24 July 2023
Troy
Stayed 2 nights in Jul 2023
Response from Peppers Team on 29 July 2023
Dear Troy,We are sorry to hear your stay did not meet your expectation.If you have any feedback that may help us to improve our service it would be most appreciated.Look forward to hearing from you.Kind regards
8/10 Good
Mark
8 July 2023
Mark
Stayed 1 night in Jul 2023
Response from Hotel Management team on 10 July 2023
Hi Mark,Thank you for your high rating. Hopefully we can welcome you back in the near future.
Hotel was great and clean. Facilities available but at quite a distance. Pool is heated but not indoors which is a shame. Communication between staff needs work. First night they thought we were checking out, last day they weren’t aware we requested and granted a late check out. Cleaning staff have a habit of slamming doors - good thing we were out during most of these times. Location is great with transportation out front. Rooms are clean as expected and we enjoyed our comfortable stay.
Deniz
Stayed 4 nights in Jul 2023
Response from Hotel Management team on 12 July 2023
Dear Deniz, thank you for your review. We are glad to hear that the hotel was great and clean. We will pass the information on to the relative department in order for us to improve ourselves in the future.
Response from Hotel Management team on 27 June 2023
Dear Lynette,Thank you for your lovely rating. We hope see you again in the near future.Regards,Hotel Management team
10/10 Excellent
Lynette
25 June 2023
Lynette
Stayed 1 night in Jun 2023
Response from Hotel Management team on 27 June 2023
Dear Lynette,Thank you for your lovely rating. We hope see you again in the near future.Regards,Hotel Management team
6/10 Okay
Nathan
12 June 2023
Nathan
Stayed 1 night in Jun 2023
Response from Luna on 26 June 2023
Dear Nathan,Thank you for sharing your experience with us at Peppers Docklands.We are disappointed to learn that the stay was not up to your expectation. We would love to learn more about your experience to improve our service delivery. However, we are unable to locate your booking and would appreciate it if you could contact reception.
8/10 Good
Ewan, Mildura
10 June 2023
Ewan
Stayed 2 nights in Jun 2023
Response from Management team on 10 July 2023
Hi Ewan,Thank you for the rating.Regards,Hotel Management team