Iron/ironing board, cots/infant beds, free WiFi, bed sheets
Check availability

Reviews of Oaks Melbourne on Lonsdale Suites

4.5 out of 5
Oaks Melbourne on Lonsdale Suites
23 33 Lonsdale St, Melbourne, VIC

Reviews

8.6

Excellent

Rating 10 - Excellent. 1117 out of 2587 reviews" "
Rating 8 - Good. 1105 out of 2587 reviews" "
Rating 6 - Okay. 226 out of 2587 reviews" "
Rating 4 - Poor. 98 out of 2587 reviews" "
Rating 2 - Terrible. 41 out of 2587 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff were very polite and friendly and very helpful.The room was well equiped with for cooking and the bed was very comfortable. We were very happy with this accomodation.
Stayed 1 night in Apr 2024
Response from Nethmi on 6 Apr 2024
Dear Robert,Thank you for your excellent feedback following your stay at Oaks on Lonsdale. We are delighted to read that you found the customer service to be up to par and that you found your stay with us most enjoyable. We look forward to having the pleasure of welcoming you back again soon. Kind Regards Oaks Management

10/10 Excellent

regina

Liked: Cleanliness, amenities, property conditions & facilities
Love staying at this hotel. Staff are friendly and rooms are always immaculate
Stayed 2 nights in Mar 2024
Response from Oaks Management on 31 Mar 2024
Dear Guest, Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey. We appreciate your feedback and are delighted to learn that you found the location to be convenient and was happy with our room kitchen facilities. As regards the cleanliness, please accept our apologies as this is not indicative of our usual high standard of service. Your feedback has been shared with our team so that improvements can be made. We would truly appreciate the opportunity to welcome you back soon. Best Regards Oaks Management

4/10 Poor

Corinna

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Room was dirty, missing items in room & TV didn’t work. Very disappointed considering it cost more than triple normal rate😡
Stayed 2 nights in Mar 2024
Response from simranjit on 29 Mar 2024
Dear Corinna,Thank you for your feedback following your stay at Oaks on Lonsdale. It is truly disappointing to read that your recent experience was not enjoyable. Your feedback has been shared with the team so that improvements can be made. We do trust that we may have the opportunity to welcome you back again.Kind RegardsOaks Management

8/10 Good

Stephen

Liked: Cleanliness, amenities, property conditions & facilities
Great
Stayed 1 night in Mar 2024
Response from simranjit on 22 Mar 2024
Dear Stephen,Thank you for your excellent feedback following your recent stay at Oaks on Lonsdale. We are delighted to read that you found your stay with us most enjoyable. We look forward to having the pleasure of welcoming you back again soon.Kind RegardsOaks Management

8/10 Good

JUSTIN

Liked: Cleanliness, property conditions & facilities
Is was quiet and conveniently located.
Stayed 5 nights in Mar 2024
Response from simranjit on 19 Mar 2024
Dear Justin,We are truly pleased to read that your experience at Oaks on Lonsdale was most enjoyable. We have shared your kind feedback with the team. We look forward to having the pleasure of welcoming you back again soon.Kind RegardsOaks Management

4/10 Poor

Nicolas

Disliked: Cleanliness, property conditions & facilities
Dont kid yourself its a 2 star property at best
Stayed 2 nights in Feb 2024
Response from Oaks Management on 2 Mar 2024
Dear Guest, Thank you for taking the time to share your recent experience. Please accept our apologies that your overall experience did not living up to your expectations. We regret that we were unable to meet our high standards during your recent stay. Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward. We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience soon. Thank you again for choosing to stay with us and for your time in sharing your feedback. Best regards, Oaks Management

10/10 Excellent

Michelle

Travelled with partner
Liked: Amenities
Enjoyed our stay. Walking distance to St Vincent’s for my husband. Great with IGA next door. Great experience thank you
Stayed 4 nights in Feb 2024
Response from Oaks Management on 2 Mar 2024
Dear Guest, Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey. We appreciate your feedback and are delighted to learn that you enjoyed your stay, and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back soon. Best Regards, Oaks Management

10/10 Excellent

Law

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staffs, amazing city view
Stayed 2 nights in Feb 2024
Response from Oaks Management on 22 Feb 2024
Dear Guest, Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey. We appreciate your feedback and are delighted to learn that you enjoyed your stay, and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back soon. Best Regards, Oaks Management

8/10 Good

Rafelina

Liked: Property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Oaks Management on 22 Feb 2024
Dear Guest, Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey. We appreciate your feedback and are delighted to learn that you enjoyed your stay, and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back soon. Best Regards, Oaks Management

6/10 Okay

LYNNE, Driver

Travelled with partner
Liked: Cleanliness
The property was close to Bourke St for shopping and restaurants. Also very close to Parliament train station and a short walk to the free city tram. The apartments themselves, although clean, are very tired looking. They could do with a lick of paint and a renovation. Shower was over the bath and although they provided a bathmat, hubby still slipped. Bath was very slippery. Switched on dishwasher as per instructions however at end of cycle dishes were still dirty so had to handwash. Used combined washer dryer however clghes were still wet so had to hang around room. Once again, set as per instructions. There is only an aircon in living area so had to leave bedroom door open for air to flow through. No fans at all. Would probably look for something better next time!
Stayed 4 nights in Jan 2024
Response from Oaks Management on 5 Feb 2024
Dear Guest, Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey. We appreciate your feedback and are delighted to learn that you found the location to be convenient. We greatly appreciate your comments about aspects of the room that need updating. Your feedback has been shared with our team so that improvements can be made. We would truly appreciate the opportunity to welcome you back soon. Best Regards Oaks Management

8/10 Good

Maria

Business traveller
Liked: Cleanliness, room comfort
Great location and good size apartments
Great location..great space in apartments. Starting to look tired. But very affordable
Stayed 3 nights in Jan 2024
Response from Oaks Management on 27 Jan 2024
Dear Guest, Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey. We appreciate your feedback and are delighted to learn that you enjoyed your stay, and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back soon. Best Regards, Oaks Management

6/10 Okay

Carolyn

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Like the close proximity to the CBD. Bath tub/shower very slippery and unsafe. Our bedroom reeked of cigarette smoke on arrival so we left all windows and balcony sliding door wide open for the time we were there. Monday morning at 1am excessive noise from the floor above as someone was hosting a party and out on the balcony for ages.
Stayed 2 nights in Jan 2024
Response from Oaks Management on 27 Jan 2024
Dear Guest, Thank you for taking the time to share your recent experience. Please accept our apologies that your overall experience did not living up to your expectations. We regret that we were unable to meet our high standards during your recent stay. Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward. We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience soon. Thank you again for choosing to stay with us and for your time in sharing your feedback. Best regards, Oaks Management

10/10 Excellent

Katrina

Liked: Cleanliness, room comfort
Perfect location
Excellent location, great reception staff - easy to get everywhere in CBD.
Stayed 2 nights in Jan 2024
Response from Oaks Management on 27 Jan 2024
Dear Guest, Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey. We appreciate your feedback and are delighted to learn that you enjoyed your stay, and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back soon. Best Regards, Oaks Management

10/10 Excellent

Deborah

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great hotel. Close to station & easy walk to tennis centre. Great views of city at night.
Stayed 2 nights in Jan 2024
Response from Oaks Management on 27 Jan 2024
Dear Guest, Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey. We appreciate your feedback and are delighted to learn that you enjoyed your stay, and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back soon. Best Regards, Oaks Management

10/10 Excellent

regina

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
I love all Oaks properties but Oaks on Lonsdale is definately my favourite. Staff are super helpful, polite and friendly. My room had a noisy duct and they upgraded me for free as I wasn't able to sleep from the noise all I have very sensitive hearing. That's was no issue and staff were just Lovely about it. I was able to park earlier and look around the city until my room was ready also. 10/10
Stayed 1 night in Jan 2024
Response from Oaks Management on 27 Jan 2024
Dear Guest, Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey. We appreciate your feedback and are delighted to learn that you enjoyed your stay, and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back soon. Best Regards, Oaks ManagementDear Guest, Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey. We appreciate your feedback and are delighted to learn that you enjoyed your stay, and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back soon. Best Regards, Oaks Management

8/10 Good

Robert

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Oaks Management on 19 Jan 2024
Dear Guest,Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey. We appreciate your feedback and are delighted to learn that you enjoyed your stay, and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back soon.Best Regards,Oaks Management

8/10 Good

jacqueline

Travelled with family
Liked: Cleanliness
Clean and well located but a little tired looking.
Stayed 4 nights in Jan 2024
Response from Oaks Management on 17 Jan 2024
Dear Guest, Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey. We appreciate your feedback and are delighted to learn that you found the location to be convenient. We greatly appreciate your comments about aspects of the room that need updating. Your feedback has been shared with our team so that improvements can be made. We would truly appreciate the opportunity to welcome you back soon. Best Regards Oaks Management

6/10 Okay

Jannette

Disliked: Property conditions & facilities
This property is upper end of town meaning it’s not noisy with traffic. It is older property and needs a bit of work done in the room ie; painting updated mattress. The staff were helpful. It’s close to public transport. It was a good price.
Stayed 3 nights in Jan 2024
Response from Oaks Management on 17 Jan 2024
Dear Guest, Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey. We appreciate your feedback and are delighted to learn that you found the location to be convenient. We greatly appreciate your comments about aspects of the room that need updating. Your feedback has been shared with our team so that improvements can be made. We would truly appreciate the opportunity to welcome you back soon. Best Regards Oaks Management

8/10 Good

Rachel

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Jan 2024
Response from Oaks Management on 17 Jan 2024
Dear Guest, Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey. We appreciate your feedback and are delighted to learn that you enjoyed your stay, and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back soon. Best Regards, Oaks Management

8/10 Good

mario

Liked: Cleanliness, property conditions & facilities
Is very central, have nice cafes, restaurants and shops close by and very close to public transport.
Stayed 5 nights in Jan 2024
Response from Oaks Management on 17 Jan 2024
Dear Guest, Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey. We appreciate your feedback and are delighted to learn that you enjoyed your stay, and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back soon. Best Regards, Oaks Management

4/10 Poor

Rob

Stayed 1 night in Jan 2024
Response from Oaks Management on 19 Jan 2024
Dear Guest, Thank you for taking the time to share your recent experience. Please accept our apologies that your overall experience did not living up to your expectations. We regret that we were unable to meet our high standards during your recent stay. Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward. We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience soon. Thank you again for choosing to stay with us and for your time in sharing your feedback. Best regards, Oaks Management

8/10 Good

Jarrod

Travelled with family
Good location
Stayed 2 nights in Jan 2024
Response from Oaks Management on 17 Jan 2024
Dear Guest, Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey. We appreciate your feedback and are delighted to learn that you enjoyed your stay, and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back soon. Best Regards, Oaks Management

6/10 Okay

James

Very handy and reasonably priced, but rooms and hotel are quite worn. The rooms offer the barest necessities but were clean enough as was the linen. Service at reception was excellent. WiFi is terrible
Stayed 3 nights in Jan 2024
Response from Oaks Management on 17 Jan 2024
Dear Guest, Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey. We appreciate your feedback and are delighted to learn that you found the location to be convenient. We greatly appreciate your comments about aspects of the room that need updating. Your feedback has been shared with our team so that improvements can be made. We would truly appreciate the opportunity to welcome you back soon. Best Regards Oaks Management

8/10 Good

Peter

Travelled with group
Liked: Cleanliness, room comfort
Enjoyed our stay. Apartment had everything you needed.
Stayed 3 nights in Jan 2024
Response from Oaks Management on 17 Jan 2024
Dear Guest, Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey. We appreciate your feedback and are delighted to learn that you enjoyed your stay, and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back soon. Best Regards, Oaks Management

4/10 Poor

Tatjana

Travelled with family
Good location. Stayed 3 nights in 2 bedroom apartment with no house keeping. Second bedroom doesn’t have a window so it felt like a cupboard, only one aircon in the living room which is not sufficient. The first night toilet broke down, you could not flush it. After 2 hours they fixed it but it was still not working properly. Could not give us another room as nothing was available. When we got into the room there was not enough towels and toiletries (3 adults) they provided less than 2 of each for all of us. Also you have to beg for clean towels and extra toiletries. Don’t bother even asking for coffee, tea or milk. In my opinion it is reasonable to expect clean towel for each adult each day as there is nowhere to hang them to dry ( unless they expect you to wash them yourself?) Would not stay there again.
Stayed 3 nights in Jan 2024
Response from Oaks Management on 17 Jan 2024
Dear Guest, Thank you for taking the time to share your recent experience. Please accept our apologies that your overall experience did not living up to your expectations. We regret that we were unable to meet our high standards during your recent stay. Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward. We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience soon. Thank you again for choosing to stay with us and for your time in sharing your feedback. Best regards, Oaks Management

10/10 Excellent

Nazih

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Oaks Management on 17 Jan 2024
Dear Guest, Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey. We appreciate your feedback and are delighted to learn that you enjoyed your stay, and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back soon. Best Regards, Oaks Management

6/10 Okay

sharon

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good place to stay when going to the theater. Check in took 25mins and no real explaination as to what the problem was when asked.. parking is $39 per night which is ridiculous as they own the oarking lot
Stayed 2 nights in Jan 2024
Response from Oaks Management on 17 Jan 2024
Dear Guest, Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey. We appreciate your feedback and are delighted to learn that you found the location to be convenient. We greatly appreciate your comments about aspects of the room that need updating. Your feedback has been shared with our team so that improvements can be made. We would truly appreciate the opportunity to welcome you back soon. Best Regards Oaks Management

10/10 Excellent

Jungbin

Liked: Cleanliness, room comfort
Stayed 3 nights in Dec 2023
Response from Oaks Management on 17 Jan 2024
Dear Guest, Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey. We appreciate your feedback and are delighted to learn that you enjoyed your stay, and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back soon. Best Regards, Oaks Management

2/10 Terrible

Raj

Disliked: Cleanliness
Stayed 2 nights in Dec 2023
Response from Oaks Management on 19 Jan 2024
Dear Guest, Thank you for taking the time to share your recent experience. Please accept our apologies that your overall experience did not living up to your expectations. We regret that we were unable to meet our high standards during your recent stay. Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward. We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience soon. Thank you again for choosing to stay with us and for your time in sharing your feedback. Best regards, Oaks Management

6/10 Okay

Liz

Travelled with group
Disliked: Amenities, property conditions & facilities
Very convenient to the city. We arrived shortly before 2pm check in and were advised our apartment was not ready as housekeeping were running behind and could we come back in 15 mins. Which was not a problem and came back 25 mins later and after a small wait our apartment was ready. We had booked a 2 bedroom executive apartment. The 'apartment ' had 2 doors and we couldn't access either door with the card, housekeeping were still on the floor and they let us in one of the doors which turned out to be a studio apartment and the other a 1 bedroom apartment, which is not what we had booked and paid in advanced for. The 1 bed apartment smelt of smoke, our shoes stuck to the floor and the kitchen was grimey. The studio apartment had hair on the bathroom floor. Returned to reception to lodge a complaint to be informed by the manager that they were fully booked and couldn't move us. After further discussion's, he offered us to reclean the 'apartments ' to which we stated that the smell of smoke would still be there. He then offered us 2 one bedroom apartments. After discussing the matter privately we were going to accept these apartments when suddenly a 2 bedroom apartment became 'available '. We inspected this apartment and we satisfied but this is the apartment that we booked and paid for in the first place. The apartment was comfortable albiet lacking in utensils in the kitchen and very tired in the fixture and fittings Will rethink staying here again in the future
Stayed 2 nights in Dec 2023
Response from don on 31 Dec 2023
Dear Guest, Thank you for taking the time to share your recent experience. Please accept our apologies that your overall experience did not living up to your expectations. We regret that we were unable to meet our high standards during your recent stay. Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward. We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience soon. Thank you again for choosing to stay with us and for your time in sharing your feedback. Best regards, Oaks Management

8/10 Good

Jack

Liked: Cleanliness, property conditions & facilities
Stayed 9 nights in Dec 2023
Response from simranjit on 25 Dec 2023
Dear Jack,Thank you for taking the time to share your recent experience at Oaks Melbourne on Lonsdale. Your feedback is truly appreciated. We do hope will have the opportunity to welcome you back again soon.RegardsOaks Management

10/10 Excellent

Zac

Travelled with family
Liked: Cleanliness, property conditions & facilities
Very spacious as a 2 bedroom apartment. Great value, fantastic location for the theatre. Friendly helpful staff. A new favourite for Melbourne staycations.
Stayed 1 night in Dec 2023
Response from don on 22 Dec 2023
Dear Guest, Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey. We appreciate your feedback and are delighted to learn that you enjoyed your stay, and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back soon. Best Regards, Oaks Management

10/10 Excellent

D

Liked: Cleanliness, room comfort
Stayed 5 nights in Dec 2023
Response from simranjit on 17 Dec 2023
Dear guest,Thank you for your excellent feedback following your recent stay at Oaks on Lonsdale. We are delighted to read that you found your stay with us most enjoyable. We look forward to having the pleasure of welcoming you back again soon.RegardsOaks Management

6/10 Okay

Jaskarandeep

Business traveller
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Bedroom was smelly and it wasn’t a pleasant stay.
Response from simranjit on 18 Feb 2024
Dear Jaskarandeep,Thank you for your feedback following your stay at Oaks on Lonsdale. It is truly disappointing to read that your recent experience was not enjoyable. Your feedback has been shared with the team so that improvements can be made. We would be delighted to have the opportunity to welcome you back again.RegardsOaks Management

8/10 Good

Angela

Travelled with family
Liked: Amenities
This is a fantastic location but the rooms could be cleaner and the fans in the bathroom and ensuite were not working. I would recommend getting a room with a balcony view. Overall it was a great stay.
Stayed 3 nights in Dec 2023
Response from simranjit on 17 Dec 2023
Dear Angela,Thank you for your feedback following your recent stay at Oaks on Lonsdale. We appreciate your feedback on areas for improvement. We are pleased to read that your experience overall was enjoyable. We look forward to having the opportunity to welcome you back again soon.RegardsOaks Management

4/10 Poor

Brooke

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The location was the best thing about the property and the view from the 27th floor. The room wasn’t clean there was mud on the walls, the kitchenette had water damage. There was no smoke alarm in the room that was working (which I thought was illegal) it had obviously been taken away as the sign on the sensor said “not working until replaced”. The bed was ok but very old as the mattress’ had sunk in the middle so it wasn’t really a king size bed it was just two singles shoved together. The lighting in the bathroom was so bad you couldn’t see to do make up. Only one lift was working which is fine, but you didn’t have to scan to get to your floor so anybody can go anywhere, which is not secure or safe. The carpets in the lift lobby were all torn and just had tape covering up the holes. It was overall ok just not to the standard you’d expect from an oaks
Stayed 2 nights in Nov 2023
Response from Simranjit on 3 Dec 2023
Dear Guest, Thank you for taking the time to share your recent experience. Please accept our apologies that your overall experience did not live up to your expectations. We regret that we were unable to meet our high standards during your recent stay. Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward. We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience soon. Thank you again for choosing to stay with us and for your time in sharing your feedback. Best regards, Oaks Management

10/10 Excellent

Gaye

Travelled with group
Liked: Cleanliness, property conditions & facilities
It was so close to great shopping and just around the corner from the Princess Theatre.
Stayed 2 nights in Nov 2023
Response from simranjit on 24 Nov 2023
Dear Gaye,Thank you for your excellent feedback following your recent stay at Oaks on Lonsdale. We are delighted to read that you found your stay with us most enjoyable. We look forward to having the pleasure of welcoming you back again soon.Kind regards,Oaks Management

4/10 Poor

Colette

Travelled with family, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Room stank of cigarettes. Walls and tiles dirty. Only one lift work and takes a long time to arrive. Indian older man on front desk dismissive and unhelpful.
Stayed 2 nights in Nov 2023
Response from simranjit on 24 Nov 2023
Dear Colette,Thank you for your feedback following your stay at Oaks on Lonsdale. It is truly disappointing to read that your recent experience was not enjoyable. Your feedback has been shared with the team so that improvements can be made. As this is not indicative of our usual high standard of service, we would truly appreciate the opportunity to welcome you back. Kind RegardsOaks Management

8/10 Good

George

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
NO real problems. We thought the staff were especially welcoming
Stayed 1 night in Nov 2023
Response from Imanya on 10 Nov 2023
Dear Guest, Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey. We appreciate your feedback and are delighted to learn that you enjoyed your stay, and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back soon. Best Regards, Oaks Management

8/10 Good

Rick

Liked: Cleanliness, property conditions & facilities
Nice place, a bit outdated, overall good
Stayed 1 night in Nov 2023
Response from Imanya on 7 Nov 2023
Dear Guest,Thank you for choosing to stay with us and for taking the time to write a review! We are so delighted to hear that you enjoyed your stay. We greatly appreciate your comments about aspects of the room that need updating. Your feedback has been shared with our team so that improvements can be made. We look forward to welcoming you back to our hotel soon. Best RegardsOaks Management

10/10 Excellent

Melissa

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The view was amazing from the sky high apartment. Room was clean, location was great as close to everything and easy to get Ubers. The IGA next door was super convenient.
Stayed 2 nights in Oct 2023
Response from Imanya on 4 Nov 2023
Dear Guest, Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey. We appreciate your feedback and are delighted to learn that you enjoyed your stay, and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back soon. Best Regards, Oaks Management

8/10 Good

Brad

Stayed 2 nights in Oct 2023
Response from simranjit on 24 Nov 2023
Dear Brad,Thank you for your feedback following your recent stay at Oaks on Lonsdale. We are delighted to know that you found your stay with us most enjoyable. We look forward to having the pleasure of welcoming you back again soon.Regards,Oaks Management,

10/10 Excellent

Darren

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice stay at this hotel which is located close to princes theatre some nice restaurants, train station and grocery stores. Room was well equipped with a nice view. The room has no extra blankets so first night not much sleep as it was cold, one of the bathroom sinks was not draining and the toilet seat was loose but the shower was amazing. Would stay again.
Stayed 2 nights in Oct 2023
Response from Oaks Management on 29 Oct 2023
Dear Guest, Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey. We appreciate your feedback and are delighted to learn that you found the location to be convenient. We greatly appreciate your comments about aspects of the room that need updating. Your feedback has been shared with our team so that improvements can be made. We would truly appreciate the opportunity to welcome you back soon. Best Regards Oaks Management

8/10 Good

Vince

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Imanya on 26 Oct 2023
Dear Guest, Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, room comfort
No power points near the desk. Awful mini milk that tastes horrible, haven’t seen these for ages as most hotels have upgraded to 200 ml UHT
Stayed 1 night in Oct 2023
Response from Imanya on 26 Oct 2023
Dear Guest, Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey. We greatly appreciate your comments about aspects of the room that need updating. Your feedback has been shared with our team so that improvements can be made. We would truly appreciate the opportunity to welcome you back soon. Best Regards Oaks Management

4/10 Poor

Ashley

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2023
Response from Imanya on 22 Oct 2023
Dear Guest, Thank you for taking the time to share your recent experience. Please accept my apologies that your overall experience did not living up to your expectations. I regret that we were unable to meet our high standards during your recent stay. Thank you again for choosing to stay with us and for your time in sharing your feedback. Best regards, Oaks Management

4/10 Poor

Peter

Travelled with family
Don't sign your personal information away.
At check-in, we were passed two forms and asked to sign each. The first was the usual hotel registration form which was fine. The second I had not seen before so I read it carefully. Basically, the form was an authorisation by the hotel to use our personal information as they wished - for advertising, marketing, etc. We were not told what the form was when we were asked to sign it. I said I would not sign it. The response was - that's OK, it's not mandatory! For me, it is unacceptable for the hotel to ask guests to sign such a form without any explanation at all of the purpose. Generally, the apartment was Ok - clean enough but dated and pretty basic. One of the two lifts was out of order for renovation.
Stayed 1 night in Oct 2023
Response from Oaks on Lonsdale on 13 Oct 2023
Dear Peter, Thank you for your feedback following your stay at Oaks on Lonsdale. Your feedback is valuable and has been shared with the team so that improvements can be made. Please contact the hotel directly should you wish to discuss your stay in greater detail. Regards,Oaks Management

8/10 Good

Susana

Travelled with family, Business traveller
Liked: Cleanliness, amenities
Room is big, Neat & clean. Our room is at level 28, the view is amazing. Tram station is only 5 minutes walk which suits us well. And there’s plenty of the restaurants around the area that you can choose from. Front desk staffs are friendly. Every time the staff greets me with smile when I walk past. Pretty happy with my stay. I will consider to book with them again.
Stayed 3 nights in Oct 2023
Response from Oaks on Lonsdale on 13 Oct 2023
Dear Susana, Thank you for your excellent feedback following your recent stay at Oaks on Lonsdale. We are delighted to read that you found your stay with us most enjoyable. We look forward to having the pleasure of welcoming you back again soon.

10/10 Excellent

zheng

Liked: Cleanliness, property conditions & facilities
Good
Stayed 1 night in Oct 2023
Response from Oaks on Lonsdale on 10 Oct 2023
Dear Zheng, Thank you for your excellent feedback following your recent stay at Oaks on Lonsdale. We look forward to having the pleasure of welcoming you back again soon.

6/10 Okay

martin

Travelled with partner
Disliked: Amenities, property conditions & facilities
Only one lift working for 24 floors. Sign said they were upgrading them from march- oct 2023. Bathroom in our apartment had miuld in the grout. Sliding shower door had a curtain replacement for half of it. Curtsin had mould on it. Asked for Bathroom to be cleaned while we were out for the day but it didnt get done. Kitchen tap needer tightening and was wobbly. Walls were marked and overall hotel looked tired. It was a good location to the theatre we were going to however would not use that as a reason for staying there again. Ok budget hotel but not 4 stars.
Stayed 2 nights in Oct 2023
Response from Oaks on Lonsdale on 9 Oct 2023
Dear Martin, Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey. We appreciate your feedback and are delighted to learn that you found the location to be convenient. As regards the cleanliness and other issues, please accept our apologies as this is not indicative of our usual high standard of service. Your feedback has been shared with our team so that improvements can be made. We would truly appreciate the opportunity to welcome you back in the near future.