Desk, iron/ironing board, free WiFi, bed sheets
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Reviews of Nightcap at Ashley Hotel

3.5 out of 5
Nightcap at Ashley Hotel
226 Ballarat Rd, Braybrook, VIC

Reviews

7.2

Good

Rating 10 - Excellent. 30 out of 127 reviews" "
Rating 8 - Good. 50 out of 127 reviews" "
Rating 6 - Okay. 19 out of 127 reviews" "
Rating 4 - Poor. 13 out of 127 reviews" "
Rating 2 - Terrible. 15 out of 127 reviews" "

7.8/10

Cleanliness

7.6/10

Staff & service

6.4/10

Amenities

7.2/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

8/10 Good

Jeison

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service and convenient location.
Stayed 1 night in Mar 2024
Response from Nightcap at Ashley Management on 22 Mar 2024
Thanks for the review Jeison, We hope to see oyu again soon.

6/10 Okay

Troy

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Jacob on 27 Feb 2024
Hi Troy,Where sorry to hear about your experience staying at the Nightcap at Ashley Hotel, we hope on your next visit that we will provide you with a much better experience.Kind RegardsManagement

8/10 Good

Corey

Stayed 1 night in Feb 2024
Response from Nightcap at Ashley Management on 22 Mar 2024
Thanks for the review Corey

8/10 Good

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Jacob on 16 Jan 2024
Hi James,We're so happy to hear that you had a good stay at the Nightcap at Ashley Hotel the staff can't wait to have you back Kind Regards Management.

10/10 Excellent

Deirdre

Stayed 1 night in Nov 2023
Response from Jacob on 16 Jan 2024
Hi DeirdreWe're so happy to hear that you had an amazing stay at the Nightcap at Ashley Hotel, the staff can't wait to have you back Kind RegardsManagement.

2/10 Terrible

Alex

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We did not and would not stay in such an inconvenient place. My mistake for being tricked by wotif. once bitten twice shy never again wotif a $390.00 an expensive lesson. Buyer beware
Stayed 3 nights in Nov 2023

2/10 Terrible

Daljeet

Stayed 1 night in Oct 2023
Response from Jacob on 31 Oct 2023
Hi DaljeetWe hope you had a good stay at the Nightcap at Ashley Hotelwe noticed a low rating and where hoping you could provide us with some feedback so we can make improvements and ultimately provide you with a much better experience Kind RegardsManagement.

2/10 Terrible

James

Business traveller
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Do not eat food here terrible chef can’t even cook hot chips. Gave benefit of the doubt 3 times and all 3 meals were horrible. No real wifi and thin windows with loud people in area arguing late at night
Stayed 4 nights in Oct 2023
Response from Jacob on 8 Oct 2023
Hi JamesI'm so sorry to hear about your experience at the Ashley Hotel, this feedback has been passed on to the kitchen staff so we will have no future experiences like yours.If you come back to give us another try we will provide you with a much better experience and a better meal.\Kind Regards Management

2/10 Terrible

Amber

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I had to wait 1.5 hours because they didn’t recieve token from wotif. Wanted to charge me twice. Checked in late at night. Hotel room had been smoked in was dirty couldn’t close window or open window as it was broken. Noisy pub down stairs.
Stayed 1 night in Sep 2023
Response from Nightcap at Ashley hotel team. on 18 Sept 2023
Hi Amber,Thank you for your feedback regarding your recent stay with us. Your input is incredibly important to us, and we truly appreciate your time and effort in sharing your thoughts.Your feedback serves as a valuable resource for us to assess and improve our services, ensuring that we continue to meet and exceed the expectations of our loyal guests. Your comments have been carefully reviewed, and we have already taken several steps to address the areas you highlighted.Should you have any further comments or suggestions, please do not hesitate to reach out to us. Your satisfaction is our utmost priority.Warmest regards,Nightcap at Ashley hotel team.

10/10 Excellent

Naseem

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Nightcap at Ashley Hotel Team on 12 Sept 2023
Thank you for 5 star review.

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean cheap and no fuss Very quite. The Thai girls/staff were lovely very professional for me it reminded me of Thailand where I have family. Great experience I will return.
Stayed 1 night in Aug 2023
Response from Jacob on 14 Sept 2023
Hi JosephUs at the Nightcap at Ashley Hotel are so grateful for your review and rating, we as staff can't wait to have you back and see you again soonKind Regards Management.

10/10 Excellent

Drew

Stayed 1 night in Dec 2022
Response from Nightcap at Ashley Hotel on 12 Sept 2023
Hi Drew, Thank you for 5 star review.

10/10 Excellent

Troy

Liked: Cleanliness, staff & service, property conditions & facilities
A all round room
Stayed 1 night in Jul 2023
Response from Jacob on 13 July 2023
Hi TroyThanks for the amazing review glad you had an amazing experience at the Nightcap at Ashley Hotel, can't wait to have you again and give you an even better experience.Kind RegardsManagement.

8/10 Good

Elliott

Stayed 1 night in May 2023
Response from Ashley Hotel Management on 3 June 2023
Thanks for your review Elliot! We really appreciate your feedback. Hope to see you again soon.

10/10 Excellent

Natasha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was clean and tidy
Stayed 2 nights in Apr 2023
Response from Nightcap at Ashley hotel on 17 May 2023
Hi Natasha, Thank you for the review. Hope to see you back again soon.

4/10 Poor

Joby

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2023
Response from Nightcap at Ashley hotel on 17 May 2023
Hi Joby, Thank you for taking the time to rate us. Look Forward to see you back again soon.

8/10 Good

Aimee

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Pleasantly surprised, as this was a last minute, last resort, but the rooms are great! Everything looks freshly renovated, nice and clean, easy to get into the city.
Stayed 2 nights in Mar 2023
Response from Nightcap at Ashley hotel on 8 Apr 2023
Glad you enjoyed your experience with us! We hope to have you back shortly!

10/10 Excellent

Paul

Stayed 2 nights in Feb 2023
Response from Nightcap at Ashley Hotel on 21 Apr 2023
Thank you for taking the time to rate us. Look forward to see you back again soon.

4/10 Poor

Chamil

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Toilets weren't clean enough Room was very compact Aircon wasn't cool enough
Stayed 1 night in Mar 2023
Response from Nightcap at the Ashley Management. on 7 Mar 2023
Hi Chamil, Thanks for your feedback, we will definitely take it on board. We apologise for any inconvenience this may have caused you. We hope to see you again soon

6/10 Okay

Puvana

Stayed 2 nights in Mar 2023
Response from Ashley hotel on 27 Mar 2023
Thank you for taking the time to rate us.

8/10 Good

Matthew

Stayed 3 nights in Feb 2023
Response from Ashley hotel on 27 Mar 2023
Thanks for your review Matthew,Looking forward to seeing you again soon.

8/10 Good

Paul

Business traveller
Liked: Cleanliness, staff & service, amenities
Clean rooms, good dining options
Stayed 1 night in Feb 2023
Response from Ashley hotel on 27 Mar 2023
Thanks for your review Paul,Looking forward to seeing you again soon.

2/10 Terrible

Peter

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
You owe me a refund. I refuse to stay there one more night
Stayed 5 nights in Jan 2023
Response from Ashley Hotel Management on 29 Jan 2023
Hi Peter, We are sorry for any inconvenience. We would love to chat to you to find out some more information about your stay. Please call us on 9317 9257.

2/10 Terrible

kim, lyndhurst

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
This hotel now takes the cake for the worse hotel I have ever stayed in. Forget that it is located in a pokie venue hotel. My fault as I should have done my homework. Location was good for where I needed to be but having said that the location is awful. It’s a crap hotel that has crap hotel accommodation. No wifi was hard to take, but having no internet reception was appalling. If there is no phone reception, PROVIDE WIFI!!! The room came with a breakfast pack containing a small packet of nutri grain, milk and a box juice. If you are going to provide this, then please provide a bowl to eat it with. Also there was no hairdryer as promised and when I enquired about one in the morning I was told that I needed to come down to the main hotel (drinking/pokie) area and get it! The room is small and unclean. It is unsafe and awful. Most rooms have shared facilities however thankfully mine did not. I stepped over a syringe in the hallway on my way back to my room. Charming!!! I was scared the entire night and did not sleep. The noise level and the calibre of guests staying here was unacceptable. The hotel itself is open until 7am. Never stay here! Ps. Check in was terrible and unprofessional. I should have left then and there. If I could give it no stars I would.
Stayed 1 night in Jan 2023
Response from The Ashley Management Team on 29 Jan 2023
Hi Kim, We are sorry to hear that your stay with us didn't go as expected. We will take your feedback onboard and address any issues that are in our control.Kind Regards

6/10 Okay

Sally

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The room itself is ok, nothing fancy, it was comfortable and clean. The bathroom was ok, a bit small but its clean and looks like its been renovated. When i stayed it was hot so I had the air con going. The screen on the remote to the air con unit was broken so hard to adjust. The air con unit dripped water on me all night until I eventually turned it off, unfortunately. I would stay here again, it was nice enough besides water dripping on me while in bed.

4/10 Poor

Vladimir

10/10 Excellent

Josephine

Stayed 1 night in Dec 2022

6/10 Okay

Alan

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The place was clean and fresh. Not enough staff so long checkin waits .. restaurant downstairs having to order and pay on line .. annoying .. but then to be charged a fee to do it . Stinks . It’s a charge you made us incur because uou didn’t want to put on waiter staff . .. I do not believe it’s a fair charge and I won’t eat in uour restaurant again even if I was not staying
Stayed 2 nights in Sep 2022

8/10 Good

Colin

Stayed 1 night in Aug 2022

8/10 Good

Colin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms have upgraded bathrooms. Wonderful! Staff extremely pleasant. Nice one. The menu ordering app. Failed to tell us anything outside kitchen hours so appeared to be faulty.
Stayed 1 night in Aug 2022
Response from Ashley Hotel Management on 26 Aug 2022
Hi Colin,Thanks for your review, we are so glad you enjoyed your stay. See you again next time.

4/10 Poor

Laura

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No lift only stairs. Rooms are close together and walls are paper thin. Room is small, nothing fancy. Bed is on wheels, and uncomfortable. Pillows too thick. Room was 23 all night which normally I wouldn’t complain but it was hot being such a small space.
Stayed 1 night in Aug 2022
Response from Ashley Hotel Management on 16 Aug 2022
Hi Laura, We are sorry to hear that you didn't enjoy your stay, we will take all of your feedback onboard.

8/10 Good

Ruth

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff, quiet rooms.
The reception girl was lovely. Very professional when dealing with a very irate & impatient guest. Room was compact, but comfortable. Very quiet, considering we were on a main road. The meal in the bistro was great - plenty on the plate!! Only downer was that there was a used soap & shampoo left in the shower - ?had the shower been cleaned after the last guest? Overall, would certainly stay again.
Stayed 1 night in May 2022
Response from Ashley Management on 19 June 2022
Hi Ruth, Thanks for your review - we will definitely take your feedback onboard. Hope to see you again soon.

8/10 Good

Lorraine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient to where I needed to be. Shared bathroom was ok as it was just opposite my room. Thank you
Stayed 2 nights in May 2022
Response from Ashley Management on 19 June 2022
Hi Lorraine. We are glad you enjoyed your stay. See you next time!

8/10 Good

Sunaina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good.
Stayed 1 night in May 2022

4/10 Poor

Norman

Business traveller
Disliked: Amenities, property conditions & facilities
Shared toilets and showers very loud area very small rooms. Sorry but won’t stay again.
Stayed 1 night in May 2022

4/10 Poor

Vanja

Travelled with family and small children
Disliked: Staff & service, property conditions & facilities
Rooms with no bathroom and no toilet. No lift.
Stayed 2 nights in Apr 2022

8/10 Good

Josephine

Stayed 1 night in Apr 2022

2/10 Terrible

vince

Stayed 4 nights in Mar 2022

8/10 Good

Emma

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and seemed to be recently painted. Bed was relatively comfortable. Room was small but fine for a 1-night stay. Was very noisy the following morning.
Stayed 1 night in Apr 2022

6/10 Okay

Ms Alexandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t like that the shower and toilets were seperate. Other than that I found it a great stay and room was very clean.
Stayed 1 night in Jan 2022

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

6/10 Okay

Scott

Liked: Staff & service, amenities
The room had a strong cigarette smell
Stayed 1 night in Dec 2021

8/10 Good

Daniel

Business traveller
Liked: Staff & service, property conditions & facilities
Stayed 1 night in Nov 2021

8/10 Good

Marc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Cleanliness
The ants in that place is ridiculous
Stayed 1 night in Jun 2021
Response from David on 27 June 2021
Thank you for bringing this to our attention and we apologise for your negative experience

6/10 Okay

Verified traveller

Stayed 1 night in Jun 2021

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly and lovely. I wasn't aware that for the accommodation, there were shared showers/toilets. But in saing that. It was ok for a night stay and they were clean.
Stayed 1 night in May 2021
Response from managment on 28 May 2021
thank you for the review and feedback

10/10 Excellent

Josephine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent experience and the place is cozy we loved it.
Stayed 1 night in Mar 2021
Response from mgt on 28 May 2021
thank you for the review and feedback

8/10 Good

Bradley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021
Response from mgt on 28 May 2021
thank you for the rating

4/10 Poor

Verified traveller

Business traveller
Disliked: Amenities
Despite checking in at 3 am no late checkout available. Shower was stone cold then I’m kicked out to go sleep in my truck
Stayed 1 night in Feb 2021