Reception

Reviews of Dorset Gardens Hotel

3.5 out of 5
Dorset Gardens Hotel
335 Dorset Road, Croydon, VIC

Reviews

7.4

Good

Rating 10 - Excellent. 141 out of 640 reviews" "
Rating 8 - Good. 261 out of 640 reviews" "
Rating 6 - Okay. 162 out of 640 reviews" "
Rating 4 - Poor. 55 out of 640 reviews" "
Rating 2 - Terrible. 21 out of 640 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

6.6/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

8/10 Good

Margie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is good, big and clean.
Stayed 1 night in Feb 2024
Response from Reception on 28 Feb 2024
Thank you for staying with us and for taking the time to leave us a review. We appreciate your feedback and look forward to your next stay.

6/10 Okay

Anthony, Langley

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Room decor was dated. Couch springs were gone so no support and made it very difficult to get up from it. Bathroom taps had to be turned and turned to turn the water on or off. Hot water was so hot that it would be easy to scald yourself. Jets in the tub did not work. Fan cover in the bathroom needs to be cleaned. TV in the main room did not work. Very large bedroom but the bed was positioned so the bathroom door hit the foot of the bed and could not be opened all the way - made it difficult for the person sleeping on that side of the bed to get into the bathroom at night. Security chain on the door had nothing to connect to - had been ripped off. On the positive side, the room was very spaciou, the a/c works well and the king size bed was very comfortable.
Stayed 1 night in Feb 2024
Response from Reception on 23 Feb 2024
Thank you for staying with us and for taking the time to provide us with your feedback. We are very sorry to hear you didn't enjoy your stay. We appreciate you brining this to our attention and will pass your comments on to management to address and rectify.

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Jan 2024
Response from Jessica on 16 Feb 2024
Thank you for the kind review

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service
Room was spacious, neat and clean. Good value for money.
Stayed 1 night in Jan 2024
Response from Jessica on 30 Jan 2024
Thank you for the kind review

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will book again
My family will stay again next time we need accomodation in the area.
Stayed 1 night in Dec 2023
Response from Reception on 31 Dec 2023
Thank you for staying with us and for taking the time to provide us with your feedback. We are very happy to hear you and your family enjoyed your stay and look forward to your next stay.

8/10 Good

Marcia, Denver

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Best sheets pillows and beds I have experienced in any hotel in a while. Housekeeping is outstanding- beds are made up clean and beautiful daily. Drawback is the other intoxicated noisy guests that woke us up after midnight every night of our stay.
Stayed 4 nights in Dec 2023
Response from Reception on 15 Dec 2023
Thank you for staying with us and for taking the time to provide us with your feedback. We are happy to hear that you found your stay to be comfortable and we do apologise for the disturbances from other guests and will pass your comments on to management to address.

8/10 Good

Greg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was for 10 days and i have booked again next week. Quiet, peaceful, away from traffic noise. Room and bed was so comfortable I have asked for the same room nect week. Staff are all fantastic
Stayed 6 nights in Nov 2023
Response from Jessica on 1 Dec 2023
Hi Greg,Thank you for the kind review. I am glad you enjoyed your stay. We look forward to seeing you again next time.Kind Regards

6/10 Okay

Paul

Liked: Staff & service
Disliked: Property conditions & facilities
Rooms are too old.. Time for a massive update…
Stayed 2 nights in Nov 2023
Response from Reception on 24 Nov 2023
Thank you for staying with us.We are currently in the process of updating our rooms and hope you will come stay with us again in the future.Thank you for providing us with your feedback.

8/10 Good

Michelle

Stayed 1 night in Nov 2023
Response from Jessica on 24 Nov 2023
Thank you for your review

8/10 Good

Tim

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Overnight stopover
Firm bed and soft pillow- perfect! Dinner in the bistro was filling and the drinks were refreshing after a long day. Only downer was the broken but still usable shower head, reported it to reception and they were getting maintenance on to it.
Stayed 1 night in Nov 2023
Response from Reception on 21 Nov 2023
Thank you for staying with us and for taking the time to provide us with your feedback. We are very happy to hear you enjoyed your stay and really appreciate you notifying us about the shower which has now been fixed. We hope to see you again soon.

4/10 Poor

Michael

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Jessica on 19 Nov 2023
Hi Michel,I am sorry to hear that you didn't enjoy your stay with us, the room you stayed in is currently closed for renovations so hopefully you will try us again in the future.Kind Regards

4/10 Poor

Sean

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Very clean and the shower was good. Extremely thin walls with neighboring apartments we were woken up throughout the night. TV showed a black screen for nearly all channels. Toilet takes 8 flushes to clear a number two. Key card frequently deactivates requiring us to go back to reception multiple times to get it reactivated.
Stayed 2 nights in Nov 2023
Response from Reception on 7 Nov 2023
Thank you for staying with us and for taking the time to provide us with your feedback.We are sorry to hear you did not enjoy your time with us and will ensure staff continue to remind guests to not put their room key near their phone as it will deactivate the room key. We will also look at enlarging the warning on the back of the key to help ensure this doesn't happen in the future. We appreciate you bringing this to our attention and will do our best to rectify these issues.

8/10 Good

wayne

Travelled with partner
Liked: Staff & service
gaming meals and bar in 1 location
Stayed 1 night in Oct 2023
Response from Reception on 6 Nov 2023
Thank you for staying with us and for taking the time to provide us with your feedback. We are very happy to hear you enjoyed your stay with us and hope to see you again soon.

10/10 Excellent

Noel

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were great, food was excellent, the rooms are small but functional and clean. More like a resort than a Hotel
Stayed 3 nights in Oct 2023
Response from Reception on 13 Oct 2023
Thank you for staying with us and for taking the time to leave such a lovely review. We are so glad you enjoyed your time with us and hope you will stay again the next time you're in town. It's been a pleasure having you here.

10/10 Excellent

Cherie

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
As a family the apartment was perfect for us. The bistro was right there and a bottle shop too!
Stayed 4 nights in Oct 2023
Response from Jessica on 7 Oct 2023
Hi Cherie,Thank you for the great feedback. Hopefully see you again.Kind Regards

10/10 Excellent

Hugh

Travelled with family
Disliked: Amenities, property conditions & facilities
The price and location
Stayed 1 night in Sep 2023
Response from Jessica on 11 Sept 2023
Thank you for the kind review, I am glad you enjoyed your stay with us.

4/10 Poor

Louis

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Aug 2023
Response from Jessica on 30 Aug 2023
I am sorry to hear to hear that you did not enjoy your stay with us. I hope you will try us again in the future.

6/10 Okay

Fiona

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Very expensive for what it was. Photos online look completely different to the actual condition of the apartment.
Stayed 1 night in Jul 2023
Response from Reception on 21 Aug 2023
Thank you for staying with us and for taking the time to provide us with your feedback. We are sorry to hear you were not satisfied with your stay and will work with management to rectify these issues.

8/10 Good

Maletina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just comfortable friendly staff
Stayed 3 nights in Jul 2023
Response from Jessica on 28 July 2023
Thank you for the kind feedback.

8/10 Good

Paul

Stayed 1 night in Jul 2023
Response from Reception on 21 Aug 2023
Thank you for staying with us and for taking the time to leave us a rating. We hope to see you again soon.

2/10 Terrible

Kyle

Stayed 1 night in Jul 2023
Response from Jessica on 28 July 2023
Sorry to hear that you didn't enjoy your stay with us. I have followed up with our housekeepers a few of your concerns & we have done our best to rectify the problems.

8/10 Good

Nicola

Stayed 1 night in Jun 2023
Response from Jessica on 28 July 2023
Thank you for the review

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall nice property to stay. Just the shower head could be much better
Stayed 1 night in May 2023

8/10 Good

Mark

Travelled with group
Liked: Cleanliness, staff & service
Handy location for my purpose. Heater seemed straight forward to operate but no result
Stayed 1 night in May 2023

10/10 Excellent

Shane

Stayed 1 night in Mar 2023

10/10 Excellent

David

Stayed 1 night in Apr 2023

4/10 Poor

Erin

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Reception being open late was convenient and the room was a great size. Property was very tired lots of hair in the bathroom that didn’t belong to us. Had to park a long way from the room safety latch on door was broken did not feel safe.
Stayed 1 night in Mar 2023

6/10 Okay

John

Travelled with partner
While the room was clean & tidy and of good size as was bathroom, the whole complex could do with some TLC. It has a neglected feel about it. Fixtures, fittings, carpet and paint need a much needed update.
Stayed 3 nights in Mar 2023
Response from Jessica on 28 Mar 2023
We are in the process of designing a brand new Motel so bare with us & everything will be all brand new.Hope to see you again in the future.

10/10 Excellent

Kathryn

Liked: Staff & service, amenities, property conditions & facilities
Lovely clean spacious room. Great amenities. Friendly staff.Well located. Fantastic value for money.
Stayed 1 night in Mar 2023
Response from Jesscia on 25 Mar 2023
Thank you for the lovely feedback.

8/10 Good

Robyn

Stayed 1 night in Feb 2023
Response from Jessica on 25 Mar 2023
Thank you for the feedback

6/10 Okay

Zlata

Liked: Staff & service
Stayed 2 nights in Feb 2023
Response from Jessica on 19 Feb 2023
Thank you for your review

8/10 Good

Christopher, Greensborough

Liked: Amenities
Older property part of hotel andfunction centre
Stayed 1 night in Feb 2023
Response from Jessica on 19 Feb 2023
Thank you for your review. We are in the process of designing a brand new Motel so stay tuned.

8/10 Good

Terry

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Quite dated but clean and comfortable had trouble finding where to check in, however once established everything easy and handy recommend as a quick stay over
Stayed 1 night in Jan 2023
Response from Jessica on 31 Jan 2023
Hi Terry,Thank you for your review. We are in the process of designing a brand-new motel & also looking at the signage for out the front.Hope to see you again in the future

6/10 Okay

Tracey

Travelled with family
Liked: Cleanliness
Accom was clean, but room dated. Difficult to locate reception so could actually check in. Staff welcoming and helpful
Stayed 1 night in Jan 2023
Response from Jessica on 31 Jan 2023
Hi Tracey,Thank you for your review. We are in the process of designing a brand-new motel & also looking at the signage for out the front.Hope to see you again in the future

2/10 Terrible

Sharon

Travelled with family
Disliked: Property conditions & facilities
We booked for 2 beds (3 people) only got 1
Response from Jessica on 11 Jan 2023
Hi Sharon,I am sorry to hear that you were put in a double room, did you mention this to anything to our staff? They would have easily been able to move you to the correct room type if you had of said something

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Property needs an upgrade but the staff were excellent and friendly and very helpful, will stay again, Cheers
Response from Jessica on 11 Jan 2023
We are in the process of designing a brand-new motel so we hope you come stay with us again in the future.

10/10 Excellent

Demi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing everything was perfect. I garantee that we will vine again and again, we were very happy, with everything, and the price was fantastic.
Stayed 1 night in Dec 2022
Response from Jessica on 11 Jan 2023
I am glad to hear you enjoyed your stay. Thank you for the kind review.

6/10 Okay

Stuart

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had to get new key card 4 times unable to block outside lighting with blinds very friendly staff
Response from Jessica on 16 Dec 2022
I am sorry to hear you had trouble with your room keys not working, we are also in the process of designing a brand-new hotel so I hope you try us again in the future.

10/10 Excellent

Billie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Lovely staff. Older style, but well maintained. Loved our stay and would definitely stay again.
Response from Jessica on 13 Dec 2022
Hi Billie,Thank you for the kind review. I am glad you enjoyed you stay hope to see you again in the future.

10/10 Excellent

Annette

Stayed 1 night in Dec 2022
Response from Jessica on 11 Dec 2022
Thank you for your review

6/10 Okay

lawrance

Stayed 1 night in Nov 2022
Response from Jessica on 27 Nov 2022
Thank you for your review

8/10 Good

Maria

Travelled with partner
Liked: Cleanliness, staff & service
Clean but rundown
Stayed 1 night in Nov 2022

8/10 Good

karen

Liked: Cleanliness, staff & service, amenities
older style however comfy bed and good water pressure for shower. Hotel staff were friendly and helpful
Stayed 1 night in Nov 2022
Response from Jessica on 17 Nov 2022
Hi Karen,Thank you for your kind review, hopefully in the near future we will have a brand new motel happening ;-)

8/10 Good

Jean

Liked: Staff & service, amenities
Stayed 1 night in Nov 2022

10/10 Excellent

Antonio

Travelled with group
Liked: Staff & service, amenities
The rooms are a bit dated so it does give that not so clean look but i could tell it was clean.
Stayed 1 night in Sep 2022
Response from Jessica on 2 Oct 2022
Hi Antonio,Thank you for the review. We are in the process of designing a brand new hotel so hopefully in the future our rooms will up to date.

8/10 Good

Judith

Travelled with group
Liked: Staff & service, amenities
This is base accommodation that has everything you need. The staff are nice, and we ate at the bistro which had an extensive menu and the food was good. The rooms are a bit tired, but overall everything worked and everything was supplied and topped up daily. As it was Grand Final weekend it was expected that it would be a bit noisy. But that was fine.
Stayed 3 nights in Sep 2022
Response from Reception on 26 Sept 2022
Thank you for staying with us, we appreciate your feedback and hope to see you again.

6/10 Okay

Matt

Liked: Staff & service
Stayed 1 night in Sep 2022

10/10 Excellent

Adam

Travelled with family, Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Non descriptive, as to people with illness, physical, mental, personality, also nationality, adge, And Gender, strength or weakness. Provide there is common courtesy and respect! All maters are professionally handeled with upmost care by the happy amazingly understanding staff and the cleaning lady’s are and deserve to be noted for there kind friendly nature. Thankyou.
Stayed 2 nights in Sep 2022
Response from Reception on 10 Oct 2022
Thank you for staying with us, we appreciate your feedback.

6/10 Okay

Joy

Travelled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The Dorset was as expected for the price of a nights stay. The overnight facilities were dated and worn. The bed was like a banana and the venetian blinds, in the windows, were totally inadequate for privacy! The gardens were unkempt and overgrown, creeping into the carpark spaces. The rooms were set well back from the road, but the patrons were noisy, and at times, inconsiderate. The price was cheap, and had we needed them, the restaurant facilities were new and looked upmarket - just need to spend some of that money on the motel part of the business now.
Stayed 2 nights in Aug 2022
Response from Jessica on 29 Aug 2022
Thank you for the feedback Joy, we are in the design process of a brand new Motel being built so that is very exciting.Hopefully you will visit us again in the future.Kind RegardsJessica

8/10 Good

Grant

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good
Stayed 1 night in Jul 2022
Response from Jessica on 15 July 2022
Thank you, we are so glad you enjoyed your stay