Standard Double Room, 1 Double Bed, Ensuite

Reviews of The Village Melbourne - Hostel

2 out of 5
The Village Melbourne - Hostel
167 Franklin Street, Melbourne, VIC

Reviews

6.6
Rating 10 - Excellent. 99 out of 619 reviews" "
Rating 8 - Good. 196 out of 619 reviews" "
Rating 6 - Okay. 166 out of 619 reviews" "
Rating 4 - Poor. 80 out of 619 reviews" "
Rating 2 - Terrible. 78 out of 619 reviews" "

6.0/10

Cleanliness

7.0/10

Staff & service

6.4/10

Amenities

6.0/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

4/10 Poor

SUBODH

Disliked: Staff & service
Extended booking but was not given same room.Although i was told earlier it will be same room/bed. No early checkin option have to wait for 03 hours in reception till 2pm for checkin. Took 04 bed sharing toom but had lots of suffocation no ventilation and aircon wasn't working property at night.
Stayed 2 nights in Mar 2024
Response from The Village Melbourne on 16 Mar 2024
We apologize for the inconvenience you experienced during your stay. It's important to us that our guests have a comfortable and hassle-free experience, and we regret that we fell short of your expectations in this instance.Our team is working diligently to address these issues promptly to ensure a more comfortable environment for our guests.Thank you for bringing these matters to our attention, and we hope to have the opportunity to better serve you in the future. If you have any further concerns, please feel free to reach out to our staff, and we will do our best to assist you.

8/10 Good

Sierra

Liked: Cleanliness, staff & service, property conditions & facilities
Getting in and out of the rooms using the Goki app was pretty easy, staff at reception were really nice and helpful. The only complaint I have is the kitchen smelled so bad it permeated throughout the entire area outside it. I stayed on the 4th floor so I can’t speak for the other floors, but there were food items still in the fridges left unmoved for days/weeks at a time (I stayed for 2 weeks) and it was clear it probably hasnt been thoroughly cleaned/checked in a while. When dishes were washed and put away even by staff at the end of the night, there were still little grubs here and there on them. But housekeeping service and cleanliness of the entire place outside of that was pretty consistent. They cleaned the showers and trash every day, and fresh linens would be replaced from guests that were checked out. Everyone was really polite and helpful. Again, overall not bad.
Stayed 14 nights in Feb 2024

8/10 Good

MUHAMMAD SULAIMI BIN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Queen Victoria Market is nearby.
Stayed 3 nights in Feb 2024
Response from The Village Melbourne on 27 Feb 2024
Dear Muhammad, Thank you for your feedback on your recent stay with us! We are so glad you enjoyed our Central Location and proximity to the Victoria Market! We hope to have the pleasure of hosting you again.Kind Regards

2/10 Terrible

WEI-YUAN

Disliked: Property conditions & facilities
The bathroom is too small and there are all other people’s item around there, also these hotel charge me surcharge fee before I arrived, I can pay at cash at the property. I won’t recommend anyone stay here
Stayed 2 nights in Feb 2024

4/10 Poor

Verified traveller

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Good for meeting new people -with bad facilities
The pictures on the webside of the room I booked did not collide with reality! It was not very clean. The hostel was however very good if you want to meet new people. You get a free drink on the day of arrival to mingle with people. I only stayed for one night and I would not have liked to stay more than maybe 3 nights there. I forgot to take photos because I only stayed for 1 night.
Stayed 1 night in Dec 2023

8/10 Good

MENG-HUA

Liked: Staff & service, property conditions & facilities, room comfort
Wonderful
Hostel members are always friendly and would lillie to make the stays more fun. I will go back to hostel if I travel melbourne next time.
Stayed 7 nights in Dec 2023

8/10 Good

Peter

It’s location
Stayed 1 night in Dec 2023

10/10 Excellent

??

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't book this
Rooms small, stinky, absolutely disgusting smell. Very crowded, no privacy at all. Lounge area and kitchen smell like rotten corpses. People lying around, looking and smelling like they are living there permanently without showering. Mold, dusty airconditioning, wet walls. Way too loud music on the ground floor, not possible at all too speak to receptionists and annoying when sleeping. Only go here if you're looking for depression.
Stayed 5 nights in Nov 2023
Response from Rich on 5 Dec 2023
We apologize for the experience you had at The Village Melbourne. We endeavor to provide our guests to have the best time possible. We hope to see you stay with us again in the future. Regards, The Village Melbourne

8/10 Good

Elisabeth

Stayed 14 nights in Sep 2023

2/10 Terrible

Chi Hang

Business traveller
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
some people or some tourist i don't like it.
Stayed 5 nights in Sep 2023

4/10 Poor

Alexander Fabian

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Nov 2023

2/10 Terrible

xingxing

Stayed 4 nights in Nov 2023

8/10 Good

Djalma

Liked: Cleanliness, staff & service, property conditions & facilities
aaaaaaaaaaaa
Stayed 1 night in Nov 2023

2/10 Terrible

?????

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty, noisy.
Stayed 1 night in Oct 2023
Response from Rich on 5 Dec 2023
We apologize for the experience you had at The Village Melbourne. We endeavor to provide our guests to have the best time possible. We hope to see you stay with us again in the future. Regards, The Village Melbourne

4/10 Poor

Chi Hang

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Rich on 5 Dec 2023
We apologize for the experience you had at The Village Melbourne. We endeavor to provide our guests to have the best time possible. We hope to see you stay with us again in the future. Regards, The Village Melbourne

10/10 Excellent

Chi Hang

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, easy to walk to supermarket, state library, Melbourne central in 10mins, breakfast at hungry jack is just a 5mins walk, queen Victoria market is closer in 4 mins walk at the left side of the hostel building. Pay car parking in front of the hostel.
Stayed 7 nights in Sep 2023
Response from The Village Melbourne on 20 Sept 2023
Hi Chi Hang!Thanks for your great review! So happy to hear you enjoyed our great location and that our staff made you feel comfortable during your stay! We'd love to see you again soon! :)

10/10 Excellent

Simote

Stayed 14 nights in Aug 2023
Response from The Village Melbourne on 14 Sept 2023
Thanks for your lovely review Simote! We'd love to see you at The Village Melbourne again soon! :)

2/10 Terrible

Bruce

Disliked: Staff & service
They wouldn't permit me to check-in without a passport albeit that other ID was available.
Stayed 2 nights in Aug 2023
Response from The Village Melbourne on 4 Sept 2023
Hi Bruce - We are a backpackers short term accommodation aiming to provide a comfortable and sociable environment for guests to meet and connect with fellow travelers as they work and travel through Australia and as such, we require a valid passport as a form of ID upon check in. This is explained in our terms and conditions before a booking is made so that upcoming guests know what is required for check in. Should you come to Melbourne again and present the required ID at check in, we will be happy to accommodate you here :)

10/10 Excellent

Elsa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Public areas are well maintained, staff are super helpful and generous. Got upgraded a couple of times. Love that they have a gym room, a tiny one but good enough for a hostel.
Stayed 6 nights in Jul 2023
Response from The Village Melbourne on 4 Sept 2023
Hi Elsa! Thank you for your review! We're happy to hear that our staff made you feel welcome and comfortable during your stay and love that you got to enjoy our gym amongst the other amenities we have here! We'd love to see you again soon! Thank you :)

2/10 Terrible

Sunil

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from The Village Melbourne on 14 Sept 2023
Hi Sunil, sorry to hear that you didn't have the best experience possible - if you'd like to discuss your stay with us further, please feel free to contact us via email - thank you! :)

10/10 Excellent

Elsa

Liked: Cleanliness, staff & service, property conditions & facilities
good vibe, friendly and helpful staffs, loving community
Stayed 7 nights in Jun 2023

10/10 Excellent

Deborah

Stayed 1 night in Jun 2023

10/10 Excellent

Ian

Liked: Cleanliness
My room was very clean, helpful friendly staff.
Stayed 1 night in Jun 2023

8/10 Good

Geoffrey

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
A good option if you don't mind dormitory accommodation and a range of interesting people to meet.
Stayed 1 night in May 2023

10/10 Excellent

Christopher

Stayed 1 night in May 2023

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
It was very clean, staff so nice, kitchen perfect and clean. Many area to bien cool, to seat. A very nice hostel. Just very noisy at my floor during the night so difficult to sleep. People have to make some party downstairs. But just this negative point !
Stayed 2 nights in May 2023

10/10 Excellent

Maria Cristina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I do not understand rhe negative review this place is amazing.
Stayed 5 nights in Apr 2023

8/10 Good

Aweke

Liked: Staff & service, amenities, property conditions & facilities
Close to transport.
Stayed 4 nights in Apr 2023

10/10 Excellent

MARK

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the quietness in the living quarters. I liked the amenities in the reception area and the fact that each new visitor was offered a free drink.
Stayed 2 nights in Apr 2023

6/10 Okay

Tom

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The rooms are a good size but lack ventilation and as a result smell like a high school gym changing room. The beds are ok but rather small. If you are taller that 5’9 you aren’t Going to have a great time
Stayed 1 night in Mar 2023

10/10 Excellent

Jim

Stayed 1 night in Mar 2023

8/10 Good

Aweke

Liked: Staff & service
I like the bath room. Specially the big one outside the bedrooms. The common bathroom was awesome. Because it has got bigger space.
Stayed 7 nights in Mar 2023

8/10 Good

Gaurav

Stayed 1 night in Mar 2023

8/10 Good

brian

Liked: Cleanliness, staff & service, property conditions & facilities
good stuff, beds are pretty decent, and everyone seems to respect the rules of being quite at night. Paiden was also a nice gal who helped me Bathrooms are a bit dirty, and some of the residents didnt respect the cleanliness of the bathroom and didnt help keep it clean
Stayed 6 nights in Feb 2023

2/10 Terrible

Tracey

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
This is a back packers,,which isn’t stated anywhere in the advertising. So many young kids every where,,, in hallways , on all the lounges, bags everywhere. We just wanted a good night out and got no sleep whatsoever. Yelling and screaming outside of the room ALL night.Would never recommend or stay here again. Not happy !!!
Stayed 1 night in Mar 2023

4/10 Poor

Jared

Disliked: Property conditions & facilities, room comfort
Pick another
The photos are incredibly deceiving - in reality, the entire hostel is very dark, especially in the common areas located on each floor. Perhaps this was different pre-covid. Dark, minimal outlets, and very vast spaces make areas difficult to meet others and/or relax on your own. The lobby has music blasting including during the check out times. Within the rooms, the doors are not soundproof at all so when people play music in the common areas, it will surely keep you up. Additionally, an in-room speaker will play music and make a checkout announcement everyday about an hour before checkout. Definitely be warned and don't trust the photos. Would strongly suggest to pick elsewhere unless major improvements are made to the current state of this hostel.
Stayed 5 nights in Feb 2023

8/10 Good

Monika

Liked: Staff & service, amenities
the shower curtain looked like it was about to start growing od and having only 1 bathroom for a room with 16 people is a little riddiculous
Stayed 4 nights in Feb 2023

4/10 Poor

Paula

I booked to stay here but this place looked nothing like the pictures. I rang to cancel still haven’t heard back from them. Definitely on my cheap and nasty list 😞
Stayed 2 nights in Feb 2023

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place to stay everyone was friendly awesome vibe
Stayed 1 night in Jul 2022

10/10 Excellent

Caroline

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like a little hostel resort! Everyone was super lovely and vibes were immaculate. They’ve done a heap of renovations and opened a free gym, cafe, restaurant, vending machines and don’t have to leave the place to get food!
Stayed 28 nights in Mar 2022

8/10 Good

Mayank, North Melbourne

Liked: Staff & service
Hostel is average... Customer service top notch from Rav
Stayed 7 nights in May 2022

10/10 Excellent

Cairo

Stayed 1 night in Apr 2022

4/10 Poor

Valeri

Liked: Property conditions & facilities
Disliked: Cleanliness
The alarm is going off four times in one day was incredibly frustrating. The smell downstairs in the lobby was pretty gross as well as in the bathrooms.
Stayed 3 nights in Apr 2022

2/10 Terrible

Tasman

Travelled with partner
Turned up to find out they couldn’t accommodate us even though we had paid for this. They said the have told Lastminute.com.au many times to stop advertising the hostel on their site. The receptionist said we were the 5th couple he had turned away that day. We then had to go and spend a lot more to stay in a motel which we weren’t expecting. We had to return to the hostel 3 days in a row to get our money back..
Stayed 4 nights in Mar 2022

2/10 Terrible

Meg

Stayed 1 night in Apr 2022

2/10 Terrible

Laura

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I drove 2 hours to get here. I had paid & booked but when I checked in they said the had no room! I spent hundreds getting new accommodation & Ubers ,& think you should refund this! I'm disgusted & won't hesitate to take this further if you will not acknowledge the wrongs done to me! I'm a victim of domestic violence & this just sends me over the edge!! I'm devastated 😞
Stayed 1 night in Apr 2022

8/10 Good

Mehmet

Stayed 1 night in Mar 2022

10/10 Excellent

Chun Wai

Stayed 2 nights in Mar 2022

10/10 Excellent

Chun Wai

Stayed 1 night in Mar 2022