Exterior

Reviews of Clarion Suites Gateway

4.5 out of 5
Clarion Suites Gateway
1 William Street, Melbourne, VIC

Reviews

9.2

Wonderful

Rating 10 - Excellent. 648 out of 1001 reviews" "
Rating 8 - Good. 276 out of 1001 reviews" "
Rating 6 - Okay. 51 out of 1001 reviews" "
Rating 4 - Poor. 20 out of 1001 reviews" "
Rating 2 - Terrible. 6 out of 1001 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Chelsea

Travelled with family
Liked: Cleanliness, staff & service, amenities
It was in a great spot, the staff were great and parking was awesome.
Stayed 1 night in Apr 2024

10/10 Excellent

Ramez

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place and.people
Stayed 2 nights in Apr 2024
Response from Customer Service Team on 19 Apr 2024
Dear Ramez,Thank you for taking the time to review our Hotel, it is pleasing to read that you enjoyed your stay with us during your recent trip to Melbourne and that our rooms and service meet your expectations. May we have the pleasure of welcoming you back on your next visit to our lovely City. Kind Regards Customer Service Team

10/10 Excellent

Melanie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved ot
Stayed 1 night in Apr 2024
Response from Customer Service Team on 15 Apr 2024
Dear Melanie,Thank you for taking the time to review our Hotel, we strive to provide exceptional service and create memorable experiences for all our guests, and your feedback reaffirms that we are on the right track. It was a pleasure to have you as our guest, and we would be absolutely delighted to welcome you back for another unforgettable stay whenever your travels bring you back to Melbourne. Should you need any assistance or have any special requests for your next visit, please don't hesitate to reach out to us.We look forward to seeing you return in the future.Kind Regards Customer Service Team

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 1 night in Apr 2024
Response from Customer Service Team on 15 Apr 2024
Dear George,Thank you for taking the time to review our Hotel, we strive to provide exceptional service and create memorable experiences for all our guests, and your feedback reaffirms that we are on the right track. It was a pleasure to have you as our guest, and we would be absolutely delighted to welcome you back for another unforgettable stay whenever your travels bring you back to Melbourne. Should you need any assistance or have any special requests for your next visit, please don't hesitate to reach out to us.We look forward to seeing you return in the future.Kind Regards Customer Service Team

10/10 Excellent

Ross

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not sure why the bar was not open on a Friday night.
Stayed 1 night in Apr 2024
Response from Customer Service Team on 8 Apr 2024
Dear Ross, Thank you for taking the time to review our Hotel, it is pleasing to read that you enjoyed your stay with us during your recent trip to Melbourne and that our rooms and service meet your expectations. After careful consideration and planning, we are thrilled to announce the reopening of our hotel restaurant, bringing back the joy of dining experiences within our establishment. We started our operations with 7 days for Breakfast and Lunch and from today 8th of April, we are fully open for Dinner and Bar as well. We hope we will have the pleasure of your company the next time you visit our lovely city.Kind Regards,Customer Service Team

10/10 Excellent

Raymond

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean , super workers , Easy for breakfast and stocked up fridge
Stayed 1 night in Mar 2024
Response from Customer Service Team on 3 Apr 2024
Dear Raymond,Thank you for taking the time to review our Hotel, we strive to provide exceptional service and create memorable experiences for all our guests, and your feedback reaffirms that we are on the right track. It was a pleasure to have you as our guest, and we would be absolutely delighted to welcome you back for another unforgettable stay whenever your travels bring you back to Melbourne. Should you need any assistance or have any special requests for your next visit, please don't hesitate to reach out to us.We look forward to seeing you return in the future.Kind Regards Customer Service Team

10/10 Excellent

Catherine

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room overlooking the River was a beautiful view
Stayed 1 night in Mar 2024
Response from Customer Service Team on 18 Mar 2024
Dear Catherine,Thank you for choosing Clarion Suites Gateway for your vacation in Melbourne. It is pleasing to read that you enjoyed our location, our suite, as well as the fantastic views overlooking Southbank precincts, the Yarra River and Casino Gas Brigades of eight towers which are recognized as the largest fireball flames that shoot into the evening skyline, a spectacular experience.May we have the pleasure of welcoming you back on your next visit to our lovely City.Kind Regards Customer Service Team

8/10 Good

GREGORY

Stayed 2 nights in Mar 2024
Response from Customer Service Team on 3 Apr 2024
Dear Gregory,Thank you for taking the time to review our Hotel, it is pleasing to read that you enjoyed your stay with us during your recent trip to Melbourne and that our rooms and service meet your expectations. May we have the pleasure of welcoming you back on your next visit to our lovely City. Kind Regards Customer Service Team

8/10 Good

Andrea

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, lovely clean and spacious rooms. Restaurant being closed was the only downfall and tired bathrooms but otherwise a great stay
Stayed 2 nights in Mar 2024
Response from Customer Service Team on 14 Mar 2024
Dear Andrea,Thank you for taking the time to review our Hotel, it is always lovely to receive positive feedback. It is pleasing to read that our room met your expectations, we are an all-suites, full serviced Hotel, our studio rooms are equipped with a kitchenette and our one and two bedroom suites have fully equipped kitchens and laundry facilities, there’s a room type to suit everyone’s needs.We are pleased to announce that our restaurant's renovation is in its last stage and the reopening date is just weeks away, it will be followed by the room renovations during 2024 allowing us to serve you even better in the future. We hope to have the pleasure of your company when we have refurbished.Kind Regards,Customer Service Team

10/10 Excellent

Maree

Liked: Cleanliness, staff & service, property conditions & facilities
great location
Stayed 1 night in Mar 2024
Response from Customer Service Team on 12 Mar 2024
Dear Maree,Thank you for choosing Clarion Suites Gateway, it is pleasing to read that you enjoyed our location, our suite, and our service. I hope that you had an opportunity to visit Southbank’s & Southgate’s entertainment precinct, offering trendy cafés, international restaurants, nightlife, and Crown Casino Entertainment Complex, and enjoyed the free tram zone and city circle tram on the hotel street corner.The team at Clarion Suites Gateway is delighted to hear that you enjoyed your recent stay with us. We look forward to seeing you return in the future.Kind Regards Customer Service Team

10/10 Excellent

Andrew

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property
Stayed 1 night in Mar 2024
Response from Customer Service Team on 5 Mar 2024
Dear Andrew,Thank you for taking the time to review our Hotel, it is pleasing to read that you enjoyed your stay with us during your recent trip to Melbourne and that our rooms and service meet your expectations. May we have the pleasure of welcoming you back on your next visit to our lovely City. Kind Regards Customer Service Team

8/10 Good

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central location good amenities.ideal for family and business.
Stayed 1 night in Feb 2024
Response from Customer Service Team on 4 Mar 2024
Dear Mark,Thank you for taking the time to review our Hotel, it is always lovely to receive positive feedback. It is pleasing to read that our room met your expectations, we are a family-friendly Hotel with spacious rooms to accommodate families of all sizes, as well as small groups of friends. I hope that you had an opportunity to visit Southbank’s & Southgate’s entertainment precinct, offering trendy cafés, international restaurants, nightlife, and Crown Casino Entertainment Complex, and enjoyed the free tram zone and city circle tram on the hotel street corner.We look forward to seeing you return in the future.Kind Regards Customer Service Team

8/10 Good

Oracio, San Francisco

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Old, but nice
Stayed 2 nights in Feb 2024
Response from Customer Service Team on 25 Feb 2024
Dear Oracio,Thank you for taking the time to review our Hotel, it is pleasing to read that you enjoyed your stay with us during your recent trip to Melbourne and that our rooms and service meet your expectations. May we have the pleasure of welcoming you back on your next visit to our lovely City. Kind Regards Customer Service Team

10/10 Excellent

Silver

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view from the river suite room is amazing! Love that it has a kitchen so we don’t have to eat out for every meal. Staff is friendly and very helpful. One of the best places I’ve ever stayed! I would expect to pay much more than I did!
Stayed 2 nights in Feb 2024
Response from Customer Service Team on 11 Feb 2024
Dear Silver,Thank you for choosing Clarion Suites Gateway for your vacation in Melbourne. It is pleasing to read that you enjoyed our location, our suite, as well as the fantastic views overlooking Southbank precincts, the Yarra River and Casino Gas Brigades of eight towers which are recognized as the largest fireball flames that shoot into the evening skyline, a spectacular experience.May we have the pleasure of welcoming you back on your next visit to our lovely City.Kind Regards Customer Service Team

10/10 Excellent

Elise

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in a great location. Easy walk to casino and main shopping district. Will be even better when they have their bar / restaurant back in operation.
Stayed 1 night in Feb 2024
Response from Customer Service Team on 6 Feb 2024
Dear Elise,Thank you for taking the time to review our Hotel, it is pleasing to read that you enjoyed your stay with us during your recent trip to Melbourne and that our rooms and service meet your expectations. May we have the pleasure of welcoming you back on your next visit to our lovely City. Kind Regards Customer Service Team

8/10 Good

Micahel

Stayed 1 night in Jan 2024
Response from Customer Service Team on 21 Mar 2024
Dear Micahel,Thank you for taking the time to review our Hotel, it is pleasing to read that you enjoyed your stay with us during your recent trip to Melbourne and that our rooms and service meet your expectations. May we have the pleasure of welcoming you back on your next visit to our lovely City. Kind Regards Customer Service Team

8/10 Good

Tony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Service Team on 22 Jan 2024
Dear Tony,Thank you for taking the time to review our Hotel, it is pleasing to read that you enjoyed your stay with us during your recent trip to Melbourne and that our rooms and service meet your expectations. May we have the pleasure of welcoming you back on your next visit to our lovely City. Kind Regards Customer Service Team

10/10 Excellent

Laura Jean

Stayed 1 night in Jan 2024
Response from Customer Service Team on 22 Jan 2024
Dear Laura Jean,Thank you for taking the time to review our Hotel, it is pleasing to read that you enjoyed your stay with us during your recent trip to Melbourne and that our rooms and service meet your expectations. May we have the pleasure of welcoming you back on your next visit to our lovely City. Kind Regards Customer Service Team

2/10 Terrible

Pubudith

Stayed 3 nights in Jan 2024
Response from Customer Service Team on 14 Jan 2024
Dear Pubudith,Thank you for your recent post, it is with regret that all aspects of your stay with us were not enjoyable, and for this, we do extend our apologies.Foremost, we certainly do appreciate your patronage; this is a missed opportunity for not being able to address any of your concerns during your time with us; I would like to assure you that we have raised your comments with our Front Office Manager so that we may improve our customer service.We do hope to have an opportunity to restore your confidence in our hotel and services when you next visit MelbourneKind Regards Customer Service Team

10/10 Excellent

Yuanpeng

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Service Team on 10 Jan 2024
Dear Yuanpeng,Thank you for taking the time to review our Hotel, it is pleasing to read that you enjoyed your stay with us during your recent trip to Melbourne and that our rooms and service meet your expectations. May we have the pleasure of welcoming you back on your next visit to our lovely City. Kind Regards Customer Service Team

10/10 Excellent

Amber

Stayed 2 nights in Jan 2024
Response from Customer Service Team on 10 Jan 2024
Dear Amber,Thank you for taking the time to review our Hotel, it is pleasing to read that you enjoyed your stay with us during your recent trip to Melbourne and that our rooms and service meet your expectations. May we have the pleasure of welcoming you back on your next visit to our lovely City. Kind Regards Customer Service Team

8/10 Good

Walter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 5 nights in Dec 2023
Response from Customer Service Team on 9 Jan 2024
Dear Walker,Thank you for taking the time to review our Hotel, it is pleasing to read that you enjoyed your stay with us during your recent trip to Melbourne and that our rooms and service meet your expectations. May we have the pleasure of welcoming you back on your next visit to our lovely City. Kind Regards Customer Service Team

10/10 Excellent

Karen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Service Team on 9 Jan 2024
Dear Karen,Thank you for taking the time to review our Hotel, it is pleasing to read that you enjoyed your stay with us during your recent trip to Melbourne and that our rooms and service meet your expectations. May we have the pleasure of welcoming you back on your next visit to our lovely City. Kind Regards Customer Service Team

10/10 Excellent

Sally

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent and great location
Stayed 1 night in Dec 2023
Response from Customer Service Team on 9 Jan 2024
Dear Sally,Thank you for taking the time to review our Hotel, it is pleasing to read that you enjoyed your stay with us during your recent trip to Melbourne and that our rooms and service meet your expectations. May we have the pleasure of welcoming you back on your next visit to our lovely City. Kind Regards Customer Service Team

10/10 Excellent

Carol

Stayed 2 nights in Jan 2024
Response from Customer Service Team on 9 Jan 2024
Dear Carol,Thank you for taking the time to review our Hotel, it is pleasing to read that you enjoyed your stay with us during your recent trip to Melbourne and that our rooms and service meet your expectations. May we have the pleasure of welcoming you back on your next visit to our lovely City. Kind Regards Customer Service Team

10/10 Excellent

Carmel

Stayed 2 nights in Dec 2023
Response from Customer Service Team on 8 Jan 2024
Dear Carmel,Thank you for taking the time to review our Hotel, it is pleasing to read that you enjoyed your stay with us during your recent trip to Melbourne and that our rooms and service meet your expectations. May we have the pleasure of welcoming you back on your next visit to our lovely City. Kind Regards Customer Service Team

10/10 Excellent

jenny

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is very convenient, nice river side walk. Staff are very friendly and helpful
Stayed 5 nights in Dec 2023
Response from Customer Service Team on 8 Jan 2024
Dear Jenny,Thank you for taking the time to review our Hotel, it is pleasing to read that you enjoyed your stay with us during your recent trip to Melbourne and that our rooms and service meet your expectations. May we have the pleasure of welcoming you back on your next visit to our lovely City. Kind Regards Customer Service Team

2/10 Terrible

Saba

Stayed 1 night in Dec 2023
Response from Customer Service Team on 8 Jan 2024
Dear Saba,Thank you for your recent post, it is with regret that all aspects of your stay with us were not enjoyable, and for this, we do extend our apologies.Foremost, we certainly do appreciate your patronage; this is a missed opportunity for not being able to address any of your concerns during your time with us; I would like to assure you that we have raised your comments with our Front Office Manager so that we may improve our customer service.We do hope to have an opportunity to restore your confidence in our hotel and services when you next visit MelbourneKind Regards Customer Service Team

10/10 Excellent

I Lun

Stayed 3 nights in Dec 2023
Response from Customer Service Team on 1 Jan 2024
Dear I Lun,Thank you for taking the time to review our Hotel, it is pleasing to read that you enjoyed your stay with us during your recent trip to Melbourne and that our rooms and service meet your expectations. May we have the pleasure of welcoming you back on your next visit to our lovely City. Kind Regards Customer Service Team

10/10 Excellent

Chamila

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conviniet location. Walking distance to crown, sealife, flinder station. Front desk staff was lovely and very helpful. Had a nice time.
Stayed 2 nights in Dec 2023
Response from Customer Service Team on 1 Jan 2024
Dear Chamila,Thank you for choosing Clarion Suites Gateway, it is pleasing to read that you enjoyed our location, our suite, and our service. I hope that you had an opportunity to visit Southbank’s & Southgate’s entertainment precinct, offering trendy cafés, international restaurants, nightlife, and Crown Casino Entertainment Complex, and enjoyed the free tram zone and city circle tram on the hotel street corner.The team at Clarion Suites Gateway is delighted to hear that you enjoyed your recent stay with us. We look forward to seeing you return in the future.Kind Regards Customer Service Team

10/10 Excellent

Mel

Travelled with family
Liked: Cleanliness, staff & service
Location is great, with lovely river views from the balcony. Rooms are a great size for families and clean, but due for renovation. Very convenient location for Crown, Exhibition Centre, Aquarium etc.
Stayed 1 night in Dec 2023
Response from Customer Service Team on 1 Jan 2024
Dear Mel,Thank you for choosing Clarion Suites Gateway, it is pleasing to read that you enjoyed our location, our suite, and our service. I hope that you had an opportunity to visit Southbank’s & Southgate’s entertainment precinct, offering trendy cafés, international restaurants, nightlife, and Crown Casino Entertainment Complex, and enjoyed the free tram zone and city circle tram on the hotel street corner.The team at Clarion Suites Gateway is delighted to hear that you enjoyed your recent stay with us. We look forward to seeing you return in the future.Kind Regards Customer Service Team

10/10 Excellent

Shuangyu

Stayed 1 night in Dec 2023
Response from Customer Service Team on 1 Jan 2024
Dear Shuangyu,Thank you for taking the time to review our Hotel, it is pleasing to read that you enjoyed your stay with us during your recent trip to Melbourne and that our rooms and service meet your expectations. May we have the pleasure of welcoming you back on your next visit to our lovely City. Kind Regards Customer Service Team

10/10 Excellent

Shari

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Service Team on 26 Dec 2023
Dear Shari,Thank you for taking the time to review our Hotel, it is pleasing to read that you enjoyed your stay with us during your recent trip to Melbourne and that our rooms and service meet your expectations. May we have the pleasure of welcoming you back on your next visit to our lovely City. Kind Regards Customer Service Team

8/10 Good

Kristy

Stayed 1 night in Dec 2023
Response from Customer Service Team on 14 Jan 2024
Dear Kristy,Thank you for taking the time to review our Hotel, it is pleasing to read that you enjoyed your stay with us during your recent trip to Melbourne and that our rooms and service meet your expectations. May we have the pleasure of welcoming you back on your next visit to our lovely City. Kind Regards Customer Service Team

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great space and quiet location
The Clarion Suites is a bit of a find in Melbourne. Sure the the decor is a bit old-fashioned and a little tired, but space you get and the quiet location are unparalleled. The staff were great, there is parking on site and it would be ideal for a family or a larger group.
Stayed 1 night in Dec 2023
Response from Customer Service Team on 26 Dec 2023
Dear Jason,Thank you for taking the time to review our Hotel, it is pleasing to read that you enjoyed your stay with us during your recent trip to Melbourne and that our rooms and service meet your expectations. May we have the pleasure of welcoming you back on your next visit to our lovely City. Kind Regards Customer Service Team

10/10 Excellent

Alexis

Stayed 5 nights in Dec 2023
Response from Customer Service Team on 26 Dec 2023
Dear Alexis,Thank you for taking the time to review our Hotel, it is pleasing to read that you enjoyed your stay with us during your recent trip to Melbourne and that our rooms and service meet your expectations. May we have the pleasure of welcoming you back on your next visit to our lovely City. Kind Regards Customer Service Team

8/10 Good

Nikki

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Dec 2023
Response from Customer Service Team on 20 Dec 2023
Dear Nikki,Thank you for taking the time to review our Hotel, it is pleasing to read that you enjoyed your stay with us during your recent trip to Melbourne and that our rooms and service meet your expectations. May we have the pleasure of welcoming you back on your next visit to our lovely City. Kind Regards Customer Service Team

10/10 Excellent

Erickson

Stayed 2 nights in Dec 2023
Response from Customer Service Team on 8 Jan 2024
Dear Erickson,Thank you for taking the time to review our Hotel, it is pleasing to read that you enjoyed your stay with us during your recent trip to Melbourne and that our rooms and service meet your expectations. May we have the pleasure of welcoming you back on your next visit to our lovely City. Kind Regards Customer Service Team

10/10 Excellent

Vanessa

Liked: Amenities
Stayed 1 night in Dec 2023
Response from Customer Service Team on 20 Dec 2023
Dear Vanessa,Thank you for taking the time to review our Hotel, it is pleasing to read that you enjoyed your stay with us during your recent trip to Melbourne and that our rooms and service meet your expectations. May we have the pleasure of welcoming you back on your next visit to our lovely City. Kind Regards Customer Service Team

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service. Disappointing full room service was still advertised when booking but wasn't available.
Stayed 1 night in Dec 2023
Response from Customer Service Team on 14 Dec 2023
Dear Matthew,Thank you for taking the time to review our Hotel, it is pleasing to read that you enjoyed your stay with us during your recent trip to Melbourne and that our rooms and service meet your expectations. We are pleased to announce that our restaurant's renovation has started followed by the room renovations in early 2024 allowing us to serve you even better in the future. We hope to have the pleasure of your company when we have refurbished.Kind Regards,Customer Service Team

10/10 Excellent

Kerrie

Stayed 1 night in Dec 2023
Response from Customer Service Team on 14 Dec 2023
Dear Kerrie,Thank you for taking the time to review our Hotel, it is pleasing to read that you enjoyed your stay with us during your recent trip to Melbourne and that our rooms and service meet your expectations. May we have the pleasure of welcoming you back on your next visit to our lovely City. Kind Regards Customer Service Team

8/10 Good

Stan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Customer Service Team on 10 Dec 2023
Dear Stan,Thank you for taking the time to review our Hotel, it is pleasing to read that you enjoyed your stay with us during your recent trip to Melbourne and that our rooms and service meet your expectations. May we have the pleasure of welcoming you back on your next visit to our lovely City. Kind Regards Customer Service Team

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was an excellent location. Near to everything downtown in central Melbourne. Within walking distance of trams and the train station as well as restaurants and shops and grocery stores and sites such as St Paul's Cathedral and State Library and Federation Square. Room was very nice with full kitchen as well as living/dining area and separate bedroom with bath off of the bedroom. Every day someone would come and make up my bed and replace my towels, etc. Very nice and I would highly recommend.
Stayed 6 nights in Nov 2023
Response from Customer Service Team on 10 Dec 2023
Dear Sara,Thank you for taking the time to review our Hotel, it is always lovely to receive positive feedback. It is pleasing to read that our room met your expectations, we are an all-suites, full serviced Hotel, our studio rooms are equipped with a kitchenette and our one and two bedroom suites have fully equipped kitchens and laundry facilities, there’s a room type to suit everyone’s needs.I hope that you had an opportunity to visit Southbank’s & Southgate’s entertainment precinct, offering trendy cafés, international restaurants, nightlife, and Crown Casino Entertainment Complex, and enjoyed the free tram zone and city circle tram on the hotel street corner.The team at Clarion Suites Gateway is delighted to hear that you enjoyed your recent stay with us. We look forward to seeing you return in the future.Kind Regards Customer Service Team

4/10 Poor

Saeed A Salman

Travelled with partner
Disliked: Staff & service
I was charged 3 times for my staying and after I complained then they just found the mistake. The staff said that he was pushed the wrong button. The wifi is not good at all so you must prepare your own data.
Stayed 3 nights in Dec 2023
Response from Customer Service Team on 7 Dec 2023
Dear Saeed,Thank you for your recent post, it is with regret that all aspects of your stay with us were not enjoyable, and for this, we do extend our apologies.Foremost, we certainly do appreciate your patronage; this is a missed opportunity for not being able to address any of your concerns during your time with us; I would like to assure you that we have raised your comments with our Front Office Manager so that we may improve our customer service.We do hope to have an opportunity to restore your confidence in our hotel and services when you next visit MelbourneKind Regards Customer Service Team

6/10 Okay

Tanya

Stayed 1 night in Dec 2023
Response from Customer Service Team on 7 Dec 2023
Dear Tanya,Thank you for taking the time to review our Hotel, it is pleasing to read that you enjoyed your stay with us during your recent trip to Melbourne and that our rooms and service meet your expectations. May we have the pleasure of welcoming you back on your next visit to our lovely City. Kind Regards Customer Service Team

8/10 Good

Teena

Stayed 2 nights in Dec 2023
Response from Customer Service Team on 7 Dec 2023
Dear Teena,Thank you for taking the time to review our Hotel, it is pleasing to read that you enjoyed your stay with us during your recent trip to Melbourne and that our rooms and service meet your expectations. May we have the pleasure of welcoming you back on your next visit to our lovely City. Kind Regards Customer Service Team

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were warm and welcoming, nothing was too much trouble. The room was clean and roomy. Bathroom in need of an update. Overall i had a comfortable stay.
Stayed 1 night in Nov 2023
Response from Customer Service Team on 4 Dec 2023
Dear Julia,Thank you for taking the time to review our Hotel, it is pleasing to read that you enjoyed your stay with us during your recent trip to Melbourne and that our rooms and service meet your expectations. We are pleased to announce that our restaurant's renovation has started followed by the room renovations in early 2024 allowing us to serve you even better in the future. We hope to have the pleasure of your company when we have refurbished.Kind Regards Customer Service Team

10/10 Excellent

Oliver Leon

Stayed 1 night in Nov 2023
Response from Customer Service Team on 26 Dec 2023
Dear Oliver Leon,Thank you for taking the time to review our Hotel, it is pleasing to read that you enjoyed your stay with us during your recent trip to Melbourne and that our rooms and service meet your expectations. May we have the pleasure of welcoming you back on your next visit to our lovely City. Kind Regards Customer Service Team

10/10 Excellent

Rebecca

Stayed 1 night in Nov 2023
Response from Customer Service Team on 20 Dec 2023
Dear Rebecca,Thank you for taking the time to review our Hotel, it is pleasing to read that you enjoyed your stay with us during your recent trip to Melbourne and that our rooms and service meet your expectations. May we have the pleasure of welcoming you back on your next visit to our lovely City. Kind Regards Customer Service Team

10/10 Excellent

Sean

Stayed 1 night in Nov 2023
Response from Customer Service Team on 23 Nov 2023
Dear Sean,Thank you for taking the time to review our Hotel, it is pleasing to read that you enjoyed your stay with us during your recent trip to Melbourne and that our rooms and service meet your expectations. May we have the pleasure of welcoming you back on your next visit to our lovely City. Kind Regards Customer Service Team