Deluxe Two Bedroom Apartment | Living area
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Reviews of City Edge Box Hill

4 out of 5
City Edge Box Hill
1 Elland Ave, Box Hill, VIC

Reviews

8.0

Very good

Rating 10 - Excellent. 76 out of 236 reviews" "
Rating 8 - Good. 96 out of 236 reviews" "
Rating 6 - Okay. 36 out of 236 reviews" "
Rating 4 - Poor. 22 out of 236 reviews" "
Rating 2 - Terrible. 6 out of 236 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Angel

Liked: Cleanliness, amenities
Good location, walking distance to shopping and eateries. Apartment is little old but ok. Toilet basin have stains, 1 of pillowcases have stains too. I called to arrange after hours check in. Staffs said will msg me details but never received. After hours contact was on front door though. Toiletries and towels are provided. Overall experiences is good.
Stayed 2 nights in Mar 2024

6/10 Okay

Mohammed Ali, Waltham

Business traveller
Disliked: Cleanliness, property conditions & facilities
Property is fairly run down and poor condition. There was hair everywhere in the room and bathroom. Furniture and carpet in dilapidated condition.
Stayed 1 night in Mar 2024

2/10 Terrible

Marni

Disliked: Cleanliness, amenities, property conditions & facilities
The hotel looked nothing like the photo, it was dirty foot prints and spills on the walls, stains all over the carpet, poo stains all over the toilet seat but worst of all was the smell of cigarettes which was attempted to be masked by male aftershave. Do not stay here it’s disgusting.
Stayed 1 night in Jan 2024

6/10 Okay

Mick and liz

Business traveller, Travelled with partner
Liked: Property conditions & facilities
Room was very clean, but, notices in room states if we didn't remove rubbish or didnt do dishes we would be a charge of $50 each extra for not doing. Also i dont like sleeping in a bed with no TOP sheet, just a doona, very unhealthy. How often is cover changed. Overall rest was good. Sorry
Stayed 1 night in Dec 2023

6/10 Okay

Brian

Travelled with family
Disliked: Cleanliness
The entrance was overgrown and the 2 mats at the entrance were worn out and dirty. The non smoking rules are not working. We paid extra for a patio to get fresh air but most of the time we had to be inside with the door shut due the smoking very close to us, maybe in the on site car park under the appartments.
Stayed 14 nights in Nov 2023

10/10 Excellent

Kylie

Stayed 1 night in Oct 2023

8/10 Good

Stefan

Stayed 1 night in Sep 2023

10/10 Excellent

Vicki

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
A wonderful apartment. Would stay again.
Stayed 1 night in Aug 2023

10/10 Excellent

Fran

Liked: Cleanliness, amenities, property conditions & facilities
Quiet, well-equipped, and comfortable. I’ll come again!
Stayed 1 night in Jul 2023

6/10 Okay

Justine

Disliked: Amenities
Very uncomfortable bed
Stayed 1 night in Jul 2023

4/10 Poor

Lisa

Travelled with family
Disliked: Amenities, property conditions & facilities
Bed hard, no tea towels, shower head leaked, window mechanism broken...couldnt be closed properly. Due to not able to close window properly, we were awake half the night with noise from outside! Also heater noisy, and couldnt get warm due to window issue! Pictures on Wotif were deceptive. Looked like we had a balcony...that didnt happen. Very disappointed!!
Stayed 1 night in Jul 2023

10/10 Excellent

Nima

Liked: Cleanliness, property conditions & facilities
Was great
Stayed 1 night in May 2023

4/10 Poor

Janet Fiona

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The apartment was very basic. No coffee table or lamp in the sitting area, no wardrobe, drawers or anywhere to put a suitcase. The handle for the window winder had fallen off, the blinds were skewed, the picture was missing off the wall and the dining chairs had seen better days. Only local TV and no streaming services. We were kept awake both nights by slamming doors at all hours of the night and someone singing in the hallway at 2:00am one night. The exterior surroundings were very daggy and full of graffiti, definitely no city view. A lot of dogdy people around.
Stayed 2 nights in Apr 2023

8/10 Good

Kaye

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Apr 2023

10/10 Excellent

Frank

Stayed 1 night in Apr 2023

8/10 Good

david

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Happy with room.
Stayed 1 night in Feb 2023

4/10 Poor

Ben

Business traveller
Disliked: Cleanliness, property conditions & facilities
dirty, unclean and being used as 'emergency accommodation' to house people with drug and mental health issues. Yes the people need somewhere to stay but the property should not be listed on Expedia, or at the very least make people aware of this.
Stayed 2 nights in Feb 2023

10/10 Excellent

Haoxiang

Business traveller
Liked: Cleanliness, room comfort
Stayed 5 nights in Dec 2022

6/10 Okay

alicia

Liked: Cleanliness, amenities, property conditions & facilities
Overall a good stay just need a little more attention to detail when cleaning

2/10 Terrible

Phillip, Cranbourne

Disliked: Cleanliness, amenities, property conditions & facilities
Access to reception was very difficult. I arrived at a reasonable business hours and the door was locked. The doorbell didn't work and the reception guy was surely when I got his attention and mentioned this. Would look elsewhere next time.
Stayed 2 nights in Sep 2022

6/10 Okay

Richard

Liked: Cleanliness, amenities, property conditions & facilities
Hard to find parking for larger vehicles.
Stayed 2 nights in Nov 2022

8/10 Good

Richard

Liked: Cleanliness, amenities, property conditions & facilities
Extremely helpfull staff. Clean and not too noisy. Parking is the only issue if you cant fit into their small car park.
Stayed 1 night in Oct 2022

8/10 Good

Lyn

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Pretty good. Hard to find park while you check in. Fee for parking is $12 per day. Disappointed with kitchen facilities ie no sharp knife and very limited utensils. Small freezer needs defrosting and with no door did not freeze. Odd place for sofa so you could not watch the TV next to your head. Bed very comfortable and quiet area for sleeping. Shower huge and well appointed bathroom.
Stayed 1 night in Sep 2022

8/10 Good

Manny

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Limited parking, no views from the room. Some hair on pillow cases. But room was nice.
Stayed 1 night in Sep 2022

10/10 Excellent

Julie

Stayed 1 night in Sep 2022

8/10 Good

Angela

Stayed 1 night in Sep 2022

6/10 Okay

Jean

Stayed 2 nights in Aug 2022

2/10 Terrible

Derek

Stayed 1 night in Aug 2022

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness
Good location, convenient parking limitless in & out. Thou bathroom was large it was a bit awkward as it was for handicapped. Using the oven fused the whole room n there's no reception nor help after hours. No luggage rack n only 1 hanger..no housekeeping n hard to get toiletries.
Stayed 2 nights in Jul 2022

10/10 Excellent

Nyarai

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Loved the clean towels, clean bedding, it was perfectly warm for a winter's stay.
Stayed 1 night in Jun 2022

6/10 Okay

Tahnee

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Reception hours claimed on website to close at 9, emailed ahead to say we’d be there at 8:30 and received an email back saying they shut at 8 and would leave a key. No access to car park after hours, so had to leave our car and a pretty sketchy looking car park outside. Accommodation was fine - just disappointed in the lack of customer service.
Stayed 1 night in May 2022

4/10 Poor

Kara

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Apr 2022

6/10 Okay

David

Stayed 1 night in Mar 2022

4/10 Poor

Stuart

Disliked: Cleanliness
Box Hill
Not 4 star and underwhelming . Received alot of noise from other apartments late at night. no daily cleaing as offered and overall presentation lacking. Nice restaurants near by and close to other amenities.
Stayed 7 nights in Dec 2021

6/10 Okay

Robin

Travelled with group
Disliked: Cleanliness, room comfort
Could do better
I wasn’t impressed with the room Unfortunately I had to cut my stay short.
Stayed 1 night in Jul 2021

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities
We really were not impressed, a very disappointing view of the back of Chinese restaurant’s. Rubbish scattered at the back of hotel. Needs 2 keycards. The room needs a good clean and freshen up, a new paint job. Would not return.
Stayed 1 night in Apr 2021

6/10 Okay

Verified traveller

Liked: Amenities
Disliked: Cleanliness
The lady on reception was very helpful, as were the other staff we encountered, making sure we were okay. Studio apartment wheelchair access suited us perfectly. Bed, bedding towels all good. The only downside was the overall cleanliness. I needed to wash the cutlery, crockery, etc before using, remnants of food, greasy feeling. The kitchenette and shower areas, need a good clean, shower area especially around the base, in the corners and skirtings. Despite this, we stay there again.
Stayed 4 nights in Mar 2021

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Induction and cooking utensil 👍 Sometimes I like to watch my tv in my bed , but it was in dining area. But still ok.
Stayed 1 night in Mar 2021

10/10 Excellent

David

Liked: Cleanliness, room comfort
Stayed 3 nights in Mar 2021

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Stayed 1 night in Mar 2021

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities
The property is very close to the centre of Box Hill and public transport links. The property is starting to look tired internally and could well do with a good deep clean and freshen up. The car park security gate wasn't working when we stayed and it had to be opened manually.
Stayed 1 night in Mar 2021

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, room comfort
Stayed 1 night in Mar 2021

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great hotel in a good location. The reception staff were friendly and the room was clean and comfortable.
Stayed 1 night in Dec 2020
Response from Tao on 15 Jan 2021
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveller

Liked: Staff & service
Stayed 4 nights in Jan 2020
Response from Steven on 4 Feb 2020
Dear Valued Guest, Thank you for sharing your fantastic feedback! We are glad that you had a perfect stay and we cannot wait to welcome you back again in the near future! Kind Regards Steven Assistant Manager

10/10 Excellent

Os

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Steven on 4 Feb 2020
Dear Os, Thank you for taking the time to share your review. Our team is delighted to receive your comments and we are glad to learn you had a comfortable stay with us. We hope to have the opportunity to welcome you back when you are next visiting Box Hill. Kind Regards Steven Assistant Manager

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Completely satisfied
Close to visiting my husband in hospital. Able to wadh and dry his clothes. Vety clean and comfortable. Thank uou
Stayed 1 night in Dec 2019
Response from Steven on 17 Dec 2019
Dear Robin, Thank you for sharing your recent experience with us at City Edge Box Hill. I am very pleased to read that you had a great experience and that our team ensured that you were well looked after. I will be sure to share your good feedback with the team! Kind Regards Steven Assistant Manage

2/10 Terrible

Sam, Melbourne

Business traveller
Disliked: Amenities
The bathroom was for disabled. Room was dark and gloomy.
Stayed 1 night in Dec 2019
Response from Steven on 17 Dec 2019
Dear Sam, Thank you for taking the time to review your recent stay at City Edge Apartment Hotel. Your feedback is extremely valuable to us. Because the room type you booked is our accessible studio, so the it is a disabled bathroom. Hope you can understand. Looking forward to seeing you again soon. Warm regards Team at City Edge

4/10 Poor

David

Business traveller
Disliked: Room comfort
Noisy.
Very noisy. Barely slept.
Stayed 1 night in Nov 2019
Response from Steven on 11 Dec 2019
Dear David, Thank you for staying at City Edge Box Hill and taking the time to share your feedback. It disappoints me to hear that your stay was not satisfactory. I will be investigating this matter to figure out what went wrong so we can ensure this doesn't happen for next time. Kind Regards Steven Assistant Manager

4/10 Poor

Verified traveller

Disliked: Cleanliness
Stayed 2 nights in Nov 2019
Response from Steven on 19 Nov 2019
Dear Valued Guest, Thank you for your review, we appreciate all guest feedback as it allows us to make the necessary improvements where possible. It was disappointing to read that your experience did not match the standard we expect. I would love if you could reach out to me directly so that I may further investigate the issues you experienced, as this certainly sounds outside the norm for our property. Kind Regards Steven Assistant Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location and easy to get to an from thankyou
Stayed 1 night in Nov 2019
Response from Steven on 19 Nov 2019
Dear Valued Guest, Thank you for your review on Expedia. It was wonderful reading that you enjoyed your stay. We hope to welcome you all back again one day soon. Kind Regards Steven Assistant Manager