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Reviews of Bayview Eden Melbourne

3 out of 5
Bayview Eden Melbourne
6 Queens Road, Melbourne, VIC

Reviews

8.2

Very good

Rating 10 - Excellent. 370 out of 1000 reviews" "
Rating 8 - Good. 428 out of 1000 reviews" "
Rating 6 - Okay. 136 out of 1000 reviews" "
Rating 4 - Poor. 40 out of 1000 reviews" "
Rating 2 - Terrible. 26 out of 1000 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

Reviews

10/10 Excellent

merri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2021
Response from Bayview Eden on 12 Jan 2021
Dear Merri, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Peter Pysk Cluster General Manager

8/10 Good

PAUL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2020
Response from Bayview Eden on 4 Jan 2021
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Peter Pysk Cluster General Manager

6/10 Okay

Damian

Travelled with family
Disliked: Cleanliness
Short Stay in Melbourne
A short stay in the city for Christmas. Staff were friendly and happy to help. We booked for 3 but needed to request extra towels and bedding for our daughter as it was not set up for three as we booked. No big deal but certainly not a service that anticipated our needs.
Stayed 3 nights in Dec 2020
Response from Bayview Eden on 29 Dec 2020
Dear Damien, Thank you for taking the time to share your feedback. We take note of your comments regarding anticipating your needs. We hope to welcome you back to our hotel very soon! Sincerely, Peter Pysk Cluster General Manager

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2020
Response from Bayview Eden on 29 Dec 2020
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Peter Pysk Cluster General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and very friendly staff. Sitting between the beach of St kilda and the CBD the hotel is in a great location.
Stayed 1 night in Dec 2020
Response from Bayview Eden on 29 Dec 2020
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and that the location was perfect. We hope to see you again very soon. Sincerely, Peter Pysk Cluster General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff member who assisted me in challenging times was excellent. He went over & above to help me. Never having driven in Melbourne before, finding the hotel at night on such a busy road was a bit daunting.
Stayed 1 night in Dec 2020
Response from Bayview Eden on 29 Dec 2020
ear Guest, Thank you for the great review of our hotel! We are very happy that our team was able to ensure you made it to our property safely. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Peter Pysk Cluster General Manager

10/10 Excellent

Gary, Bendigo

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location though access onto Queens Rd tests your patience. Will be much better when food and drink access is available outside of room service.
Stayed 1 night in Dec 2020
Response from Bayview Eden on 7 Dec 2020
Dear Gary, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and we look forward to opening all our public areas in the near future as we head towards COVID normal. Wishing you all the best and hope to see you again very soon. Kind regards, Peter Pysk Cluster General Manager

2/10 Terrible

alex

Business traveller
Disliked: Staff & service
Credit card charged without approval
I was charged for parking on my credit card post check out, when I only enquired about it. My dispute was ignored by staff and have had no reply to my phone call or email.
Stayed 1 night in Nov 2020
Response from Russell on 7 Dec 2020
Dear Alex, Thank you for your feedback. I have investigated and can confirm that a car was listed on your registration card on your arrival. If you can please contact the Hotel as I would like to confirm some additional information regarding this. Kind Regards Russell Front Office Manager

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient
Very convenient. Staff friendly, room very pleasant.
Stayed 1 night in Nov 2020
Response from Bayview Eden on 7 Dec 2020
Dear Mark, Thank you for the great review of our hotel and for acknowledging our staff! We are glad that you enjoyed your stay and hope to see you again very soon. Kind regards, Peter Pysk Cluster General Manager

10/10 Excellent

glenn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2020
Response from Russell on 25 Nov 2020
Dear Glenn Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Russell

8/10 Good

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great conference hotel and handy staying in-house. Food limited but still available including room service until 10.30pm. Staff helpful and room more than adequate.
Stayed 2 nights in Mar 2020
Response from EAM on 10 Mar 2020
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Management

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from EAM on 10 Mar 2020
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Management

10/10 Excellent

Garrett, Salt Lake City, UT

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is great! Good, clean room. Comfortable bed. The rooftop gym/spa is awesome!
Stayed 3 nights in Feb 2020
Response from EAM on 4 Mar 2020
Dear Garrett, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Management

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very good service. Bed was super comfy. Lovely rooms.
Stayed 2 nights in Feb 2020
Response from EAM on 2 Mar 2020
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Management

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was very relaxing and the room was spacious and clean. Bed was a little bit uncomfortable in the middle and was awkward to sleep on, but was comfortable if you stick to one side. The car park was a little tight to get in and out of. Enjoyed my stay, would stay again.
Stayed 1 night in Feb 2020
Response from EAM on 2 Mar 2020
Dear Guest, Thank you for taking the time to share your feedback. We will have our housekeeping team take a look at the bed. We hope to welcome you back to our hotel very soon! Sincerely,

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
WE had to check in later after getting off spirit of Tassie. staff were very helpful and only to happy to let us put our car in their lock up yard next to hotel as we couldn't fit in the underground park. Room was great huge space, lovely big very comfy bed, I slept like a log. Bathroom was a bit run down but was clean and had everything you needed. Only wish we had time to stay longer.
Stayed 1 night in Feb 2020
Response from EAM on 28 Feb 2020
Dear Guest, Thank you for the great review of our hotel! We will share your feedback with our teams. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Management

6/10 Okay

J

Liked: Cleanliness, amenities, property conditions & facilities
Room was clean and quiet. Breakfast was great and restaurant staff were very friendly. The bed in the room wasn't great though( Two king size singles pushed together so the bed wasn't even and there was a gap. Not very comfortable! Was also told conflicting information about a room deposit and the girl on the desk when checking out in the morning wasn't very friendly or professional. A very mixed experience.
Stayed 1 night in Feb 2020
Response from EAM on 26 Feb 2020
Dear Lou, Thank you for taking the time to share your feedback. we will share your feedback with our teams and review with reception staff. We hope to welcome you back to our hotel very soon! Sincerely, Management

10/10 Excellent

Lou, Geelong

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place! It has everything you need to have a nice relaxing time
Stayed 1 night in Feb 2020
Response from EAM on 26 Feb 2020
Dear Lou, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Management

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020
Response from EAM on 24 Feb 2020
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Management

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location . Easy access. But not many convenience around
Stayed 1 night in Feb 2020
Response from EAM on 24 Feb 2020
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Management

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location easy to park. Clean rooms and great service
Stayed 3 nights in Feb 2020
Response from EAM on 19 Feb 2020
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Management

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020
Response from EAM on 17 Feb 2020
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Management

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an excellent location for my stay - within walking distance to conference location. Good Price. Elevator was being refurbished so incredibly slow access to floors but didn't create to much inconvenience once aware. Readily available public wifi internet. Quality bed linen & covering for a good night sleep.
Stayed 3 nights in Jan 2020
Response from EAM on 2 Feb 2020
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Management

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from EAM on 27 Jan 2020
Dear Karen, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Management

8/10 Good

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
The evening male receptionist who appeared to be working under a great deal of pressure with absolute concern for his customers.(Appeared to be alone at a very busy desk) shabby chairs and a tiredness which I guess is reflected in the price.
Stayed 3 nights in Jan 2020
Response from EAM on 23 Jan 2020
Dear Guest, Thank you for the great review of our hotel! We will pass your feedback to our staff. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Management

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed was so comfortable room nice and clean. Staff were friendly. Car parking was easy to access.
Stayed 1 night in Jan 2020
Response from EAM on 20 Jan 2020
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Management

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2019
Response from EAM on 14 Jan 2020
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Management

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Our room had a door connecting to the next room, which was closed, but we could hear the tv and a screaming kid through it, so....Not very relaxing!!!! Terrible pillows.
Stayed 3 nights in Dec 2019
Response from EAM on 29 Dec 2019
Dear Guest, Thank you for taking the time to share your feedback. we will review the pillows and interconnecting doors. We hope to welcome you back to our hotel very soon! Sincerely, Management

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019
Response from EAM on 26 Dec 2019
Dear Mark, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Management

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and friendly staff, very happy with the size of the rooms.
Stayed 1 night in Dec 2019
Response from EAM on 23 Dec 2019
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Management

10/10 Excellent

Verified traveller

Stayed 1 night in Dec 2019
Response from EAM on 22 Dec 2019
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Management

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and nice room and we enjoyed the hotel restaurant as it was too far to go into the city when we got home from sightseeing
Stayed 3 nights in Dec 2019
Response from EAM on 19 Dec 2019
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Management

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well the hotel is built around a Mansion that graces the South west corner of Bayview. The staff was very helpful the view from my room epic overseeing Albert Park golf course and Ocean Sunset. Restaurant 5 Star food, nice happy hour but bar stools need upgrading. All in all great location price and best Street Car to the City.
Stayed 7 nights in Dec 2019
Response from EAM on 19 Dec 2019
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Management

8/10 Good

Marj

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast menu was a little confusing and waitress not very friendly when we made a mistake.
Stayed 1 night in Dec 2019
Response from EAM on 17 Dec 2019
Dear Marj, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Management

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the event we were going to and the 24 hour room service was great for a midnight dinner upon return from the event. Limited but good menu choices and the prices were reasonable. Room was basic and slightly "tired", but it was acceptable for one night away from home and the price for accommodation in Melbourne. Initially, the tv did not work but I found the antenna plug was out of the relay box under the desk. Fixed in a flash and all was good thereafter. The carpark underground was very tight but very handy at $15.00 for the night in Melbourne.
Stayed 1 night in Dec 2019
Response from EAM on 12 Dec 2019
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Management

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
Staff were great. My room wasn’t very clean and I felt yuck about having a bath.
Stayed 1 night in Dec 2019
Response from EAM on 8 Dec 2019
Dear Guest, Thank you for taking the time to share your feedback. We do apologise about the room and will discuss with our housekeeping team. We hope to welcome you back to our hotel very soon! Sincerely, Management

10/10 Excellent

Beverley, Adelaide

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Albert Park, The City and St Kilda Lovely room with huge bed.
Stayed 1 night in Dec 2019
Response from EAM on 8 Dec 2019
Dear Beverley, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Management

10/10 Excellent

Vlad, Perth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place. Stayed one night, no issues at all and close to tram.
Stayed 1 night in Nov 2019
Response from EAM on 4 Dec 2019
Dear Vlad, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Management

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The size of the room was the largest of all 5 hotels I stayed at during my 16-night holiday in Australia and New Zealand, which was a relief from the tiny one in Sydney. My only quibble is that the road in front of the hotel has six lanes and is unpleasant to walk along, as you must do to access the tram stop nearby.
Stayed 5 nights in Nov 2019
Response from EAM on 4 Dec 2019
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Management

10/10 Excellent

Andres

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from EAM on 1 Dec 2019
Dear Andres, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Management

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I just wanted to say thank you as l missed the breakfast time and the lovely staff arranged for me to enjoy a breakfast. It’s those small gestures that make a world of difference. Thank you
Stayed 2 nights in Nov 2019
Response from EAM on 19 Nov 2019
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Management

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location for public transport and close to the city...Excellent front desk service.
Stayed 1 night in Nov 2019
Response from EAM on 19 Nov 2019
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Management

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019
Response from EAM on 18 Nov 2019
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Management

2/10 Terrible

Verified traveller

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
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Stayed 1 night in Nov 2019
Response from EAM on 18 Nov 2019
Dear Guest, Thank you for taking the time to share your feedback. Sincerely, Management

8/10 Good

graeme

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019
Response from EAM on 18 Nov 2019
Dear Graeme, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Management

10/10 Excellent

Jacinta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from EAM on 18 Nov 2019
Dear Jacinta, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Management

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from EAM on 13 Nov 2019
Dear Chris, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Management

10/10 Excellent

Julie

Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were really happy with the hotel. Value for money. Room was great and the bed fabulous
Stayed 1 night in Nov 2019
Response from EAM on 10 Nov 2019
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Management

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Oct 2019
Response from EAM on 7 Nov 2019
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Management