Billiards

Reviews of Atura Dandenong

4.5 out of 5
Atura Dandenong
5-17 Doveton Avenue, (Cnr Doveton Ave & Princes Highway), Eumemmerring, VIC

Reviews

8.8

Excellent

Rating 10 - Excellent. 351 out of 674 reviews" "
Rating 8 - Good. 245 out of 674 reviews" "
Rating 6 - Okay. 48 out of 674 reviews" "
Rating 4 - Poor. 20 out of 674 reviews" "
Rating 2 - Terrible. 10 out of 674 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Diego

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good experience overall
Stayed 2 nights in Feb 2024
Response from Anthony - Front Office Manager on 8 Mar 2024
Thank you for taking the time to share your feedback with us. We're thrilled to hear that you had a good experience overall during your stay with us.Your positive rating of 4 out of 5 means a lot to us, and we're glad that we could contribute to making your stay enjoyable. We strive to provide exceptional service and amenities to all our guests, and we're delighted to know that we met your expectations.We appreciate your feedback, and we hope to have the pleasure of welcoming you back for another great experience in the future.

8/10 Good

Steve

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Only thing I am disappointed with is they now charge for secure parking!
Stayed 4 nights in Jan 2024
Response from Rachel - Atura Dandenong Management on 22 Feb 2024
Hi Steve,Thank you for your review!Yes we have put secured parking for our guests. There is a charge for this but we also have free parking out the front of the hotel.Hope to see you in the future.Regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Dec 2023
Response from Management on 22 Feb 2024
Hi, Thank you so much for taking some time to leave a review with us. It is reviews like these that make our day! We hope to welcome you back to our hotel in the very near future!

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Bruce - Atura Dandenong Management on 19 Dec 2023
Hi Sharon, Thanks for leaving your feedback it is greatly appreciated,Regards Bruce - Atura Dandenong

6/10 Okay

Matt

Business traveller
Liked: Property conditions & facilities
average hotel
Stayed 1 night in Dec 2023
Response from Hotel Management on 23 Feb 2024
Hi MattThank you for sharing your feedback regarding your recent stay at our hotel. We appreciate your honest review and rating of 6 out of 10.Your feedback is important to us, and we would like to learn more about your experience to better understand how we can improve. If you have any specific comments or suggestions about areas where we could have done better, please don't hesitate to reach out to us directly.We strive to provide exceptional service and experiences for all our guests, and your input helps us in our continuous efforts to enhance the quality of our offerings.Thank you once again for choosing to stay with us. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay.

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Bruce - Atura Dandenong Management on 19 Dec 2023
Hi Steve, Thanks for the feedback we greatly appreciate it we look forward to welcoming you back soon

6/10 Okay

Simon, Morayfield

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The property is nice and the option of the brewery is really good. I had a bad experience with checkin that ruined my stay, I was kept waiting a very long time and the staff were bad. Apart from that it was fine and I will give it another chance when down here in business.
Stayed 2 nights in Nov 2023

10/10 Excellent

Juliana

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was so convenient.
Stayed 2 nights in Nov 2023
Response from Bruce - Atura Dandenong Management on 20 Nov 2023
Hi Juliana, Thank you for leaving us a perfect review. I am so glad you had a lovely stay with us and our hotel was convenient for you. We cant wait to welcome you back when you next decide to visit us. Until then all the best

8/10 Good

Gary

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Bruce - Atura Dandenong Management on 20 Nov 2023
Hi Gary, Thank you for leaving us an amazing review. We are glad you enjoyed your stay with us. We look forward to welcoming you back when you next decide to stay with us. Best wishes

8/10 Good

Lynn

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and friendly staff 😊
Stayed 2 nights in Nov 2023
Response from Bruce - Atura Dandenong Management on 7 Nov 2023
Hi Lynn, Thank you for taking the time to leave us a review. We greatly appreciate it. I am so glad you enjoyed out clean hotel and friendly staff. We look forward to welcoming you back when you next choose to visit us

10/10 Excellent

Brad

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front of house were exceptional, great people and very helpful. easy to be human thanks.
Stayed 1 night in Oct 2023
Response from Atura Dandenong Management on 22 Oct 2023
Thank you for your kind words about our exceptional front of house team. We're delighted you found them great and helpful. We look forward to welcoming you back.

10/10 Excellent

Terry

Stayed 1 night in Oct 2023
Response from Bruce - Atura Dandenong Management on 7 Nov 2023
Hi Terry, Thanks for leaving us a 5/5 review. We look forward to welcoming you back when you next decide to visit.

4/10 Poor

Rob

Stayed 1 night in Oct 2023
Response from Atura Dandenong Management on 15 Oct 2023
Dear Rob,Thank you for your feedback. We're sorry to see your 2 out of 5 rating. We're actively addressing the issues you've raised to enhance future stays. Please don't hesitate to reach out with any specific concerns or suggestions.Best regards,

10/10 Excellent

Willie

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly and helpful would stay there again and will recommend it to friends and family.
Stayed 8 nights in Sep 2023
Response from Atura Dandenong Management on 22 Oct 2023
Thank you for your positive feedback. We're delighted to hear that our staff was very friendly and helpful during your stay. Your intention to stay with us again and recommend us to your friends and family means a lot to us. We can't wait to welcome you back for another enjoyable experience.

8/10 Good

Jane

Stayed 2 nights in Sep 2023
Response from Atura Dandenong Management on 15 Oct 2023
Dear Jane,Thank you for your 8/10 review. We appreciate your feedback and will use it to improve. We look forward to hosting you again for a 10/10 experience.Best regards,

8/10 Good

Melinda

Travelled with family
Liked: Cleanliness, property conditions & facilities
Room was good. Restaurant very convenient. Limited staff available - didn’t like computer check in system
Stayed 1 night in Sep 2023
Response from Atura Dandenong Management on 19 Sept 2023
Hi Melinda. Thank you for taking the time to post your feedback we do greatly appreciate it. I will definitely pass this onto the relevant teams. We look forward to welcoming you back when you next decide to stay with us.

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location was perfect for my needs, nice quiet rooms, great service, plenty of parking.
Stayed 2 nights in Sep 2023
Response from Atura Dandenong Management on 14 Sept 2023
Hi Sharon, Thank you for taking the time to post your feedback. We are so glad our hotel met your needs and you enjoyed out Atura hospitality. We look forward to welcoming you back when you next decide to visit us.

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Atura Dandenong Management on 3 Sept 2023
Hi Samantha, Thank you for taking the time to leave us a 5/5 review. We are so great-full. We cant wait to welcome you back when you next choose to stay with us

8/10 Good

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
It was good as always
Stayed 1 night in Aug 2023
Response from Atura Dandenong Management on 29 Aug 2023
Hi Rachael, Thank you for taking the time to post your feedback. We greatly appreciate it. We are so glad you enjoy your time with us at Atura Dandenong. We look forward to welcoming you back when you next decide to visit us. Regards Atura

10/10 Excellent

Amanda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice comfortable place to stay in.
Stayed 2 nights in Aug 2023
Response from Andres - Front Office Manager on 19 Aug 2023
Good Morning Amanda, Thank you for taking some time to leave a review with us. We are so delighted to see you had a 10/10 stay with us! I will be sure to pass this onto the whole team! We cannot wait to welcome you back in the near future!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Atura Dandenong Management on 8 Aug 2023
Hello, Thank you for giving us a 10/10 review. We greatly appreciate it and look forward to having you back soon

10/10 Excellent

Barry

Stayed 1 night in Jul 2023
Response from Atura Dandenong Management on 20 Aug 2023
Hi Barry, Thanks for leaving us a 5/5 review. We greatly appreciate it! We look forward to welcoming you back when you next decide to stay.

4/10 Poor

Michelle

Disliked: Staff & service
The hotel charged me twice for the same room/night. Once on Expedia and again at the hotel. Said my card would be kept on file for any mini bar but charged me for a full night already paid. Website lots a disconnected phone number.
Stayed 1 night in Jul 2023
Response from Andres - Front Office Manager on 3 Aug 2023
Good Morning Michelle,Thank you for contacting us. Firstly, I would like to apologise for this inconvenience. Especially because you were trying to reach us with no success. We are in the middle of new phone/internet interface installations and have been experiencing dropouts. I am so sorry for this, and that we were not aware of the duplicate charge. Rest assure that this has now being rectified and has been refunded successfully already. Please give us a call if you don't see the funds within 3-5 business days. Again , sincerest Apologies for this inconvenience, but we hope you can give us another chance in the near future.

8/10 Good

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The Bar and Brewery was a nice option, there are shops and take away close by and easy to find. It was clean and neat, the rooms are basic but functional.
Stayed 5 nights in Jun 2023
Response from Atura Dandenong Management on 3 July 2023
Hi Paul, Thanks for leaving us a review we greatly appreciate it. We are glad you enjoyed our bar and brewery! We hope to see you again sometime soon. Regards Atura

10/10 Excellent

Steve

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had a very enjoyable stay with the options of on the property dining. Didn't like the late 7.30 am breakfast start on Sunday. We had to for abandon the free breakfast on that day to leave at 7.00 am for the return to Adelaide. It was disappointing as we really enjoyed the great breakfast on the Saturday.
Stayed 2 nights in Jun 2023
Response from Atura Dandenong Management on 19 June 2023
Hi Steve, Thank you for taking the time to post your feedback we do greatly appreciate it. I do apologies about our breakfast times not being suited to your travel this time round. On the weekends we open up breakfast at 7:30 to allow our guests to have a little bit more of an extra sleep in. However i will pass this onto our food and beverage team for there review. Hope you had a wonderful trip back to Adelaide

10/10 Excellent

Andrew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
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Stayed 1 night in May 2023
Response from Atura Dandenong Management on 27 May 2023
Hi Andrew, Thanks for taking the time to post your 5/5 review We love that you enjoyed your stay with us. And look forward to welcoming you back when you next choose to stay. Regards Atura

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Great location for hallum industrial area, Good bar and dining area in basement
Stayed 1 night in May 2023
Response from Andres - Front Office Manager on 14 May 2023
Good Morning Mark.Thank you for taking some time to leave a review! It is Review like yours that we constantly strive for. We are so delighted you had an amazing stay and enjoyed Brownstone Microbrewery! It is great down there! I will be sure to pass on your feedback to the team! Thank you again and we look forward to seeing you back soon!

8/10 Good

Elizabeth

Stayed 1 night in May 2023
Response from Atura Dandenong Management on 31 May 2023
Hi Elizabeth, Thanks for taking the time to post your feedback! Hopefully next time you stay with us we can make it a 5/5 stay! Best wishes Atura

10/10 Excellent

ANGELO, NIDDRIE

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The location was excellent as we had a family function to attend near by.
Stayed 1 night in May 2023
Response from Andres - Front Office Manager on 9 May 2023
Good Morning Angelo, Thank you for staying with us and for leaving such a positive review. We are delighted to see you had a pleasant stay and loved our location and facilities. We look forward to seeing you back in the near future! Have a great day!

8/10 Good

Allan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Stayed 2 nights in Apr 2023
Response from Andres - Front Office Manager on 4 May 2023
Good Morning Allan,Thank you for taking some time to leave a review with us. We are glad you had a fantastic stay with us. If there is anything else at all that you need next time, please feel free to reach out to one of our friendly team. Thank you again and we look forward to welcoming you back soon.

8/10 Good

Lee R

Stayed 2 nights in Apr 2023
Response from Andres - Front Office Manager on 4 May 2023
Good morning Lee,Thank you so much for taking some time to leave a review with us. We are glad you had a positive stay with us. We look forward to welcoming you back soon.

10/10 Excellent

MALCOLM

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly reception - quick and easy - great suggestions spacious room quiet all round - didn't hear a sound only issue was there was no all round shower door, the bathroom floor gets wet
Stayed 2 nights in Apr 2023
Response from Andres - Front Office Manager on 24 Apr 2023
Good Morning Malcolm, Thank you so much for taking some time to leave a review with us. It is fantastic to see you loved spending time with our friendly team and enjoyed our quiet and spacious rooms. We too love the peace and quiet our rooms have to offer. Thank you for your feedback in regards to the shower door. Thank you again.

10/10 Excellent

Lee R

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Andres - Front Office Manager on 24 Apr 2023
Good Morning Lee, Thank you for staying with us and for leaving a 10/10 review with us. We can't wait to see you back! Thank you

10/10 Excellent

Mario

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay at this hotel.
Stayed 1 night in Apr 2023
Response from Atura Dandenong Management on 17 Apr 2023
Hi Mario. Amazing to read. Thanks for taking the time to post your review. We look forward to welcoming you back when you next choose to stay with us

10/10 Excellent

Aman

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 3 nights in Apr 2023
Response from Atura Dandenong Management on 17 Apr 2023
Hi Aman. Thanks for taking the time to post a 5/5 review we greatly appreciate it and look forward to welcoming you back when you next stay with us

10/10 Excellent

Lesley

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Bed was super comfy! Shower in bath and therefore a bit slippery - suction mat for bath would be helpful. Good location for us for further travel required on our journey
Stayed 1 night in Mar 2023
Response from Andres - Front Office Manager on 5 Apr 2023
Hi Lesley, Thank you so much for staying with us and for leaving some feedback. It is absolutely great to see you loved our super comfy beds. Thank you for the feedback on the bath. We are in the process of rolling out non slip mats. Nonetheless, we look forward to seeing you back soon. Thank you again.

10/10 Excellent

Pamela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
24hr reception, staff friendly and helpful
Stayed 1 night in Mar 2023
Response from Andres - Front Office Manager on 5 Apr 2023
Good Afternoon Pamela,Thank you so much for taking some time to leave a review with us. We are absolutely delighted to see you had a perfect stay! We also love our 24-Hour reception. I will be sure to pass this onto the team. It's reviews like these we constantly strive for. Thank you again. We look forward to welcoming you back in the near future!

10/10 Excellent

Lior

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Mar 2023
Response from Atura Dandenong Management on 17 Apr 2023
Hi Lior. Thanks for taking the time to post your review. We greatly appreciate it

10/10 Excellent

Arun Boslay

Liked: Property conditions & facilities, room comfort
Stayed 3 nights in Mar 2023
Response from Andres - Front Office Manager on 24 Mar 2023
Good Evening,Thank you for taking some time to leave a review with us. We are delighted to see you had a 10/10 experience with us. We look forward to welcoming you back soon! Thank you again!

4/10 Poor

Vicky

Travelled with partner
Disliked: Cleanliness, staff & service
Limited parking at the front. Had to park in the rear carpark which wasnt very lit up. King bed could not sleep in the middle as it was 2 beds joined together!! Automatic deduction of $200 plus surcharge for bond which I found to be very steep and was not advised when it would be put back in to my bank account. This was taken incase anything was eaten at the mini bar. Absolutely ridiculous amount of money to be taken out for potential use of mini bar. Coffee was at best average.
Stayed 1 night in Mar 2023
Response from Atura Dandenong Management on 28 Mar 2023
Hi Vicky, Thank you for taking the time to post such a comprehensive review. We are currently in the process of upgrading the lighting system in both car parks surrounding the building. Bonds are a critical part of any hotel business and are required at any EVT location. ( We hold bonds not only for the use of the mini bar but also any potential damages to room.) Hope this clears up why we charge bonds. I will pass your feedback onto our food and bev manager in regards to the coffee. Hopefully if you choose to stay with us again we can make your stay a 5/5 one. Regards, Bruce Duty manager

6/10 Okay

Dr.M. Fuad

Travelled with partner
Liked: Cleanliness, staff & service
Neat internally. Room is of good size, clean and well lit.
Stayed 2 nights in Mar 2023
Response from Andres - Front Office Manager on 20 Mar 2023
Good Afternoon,Thank you for staying with us and for leaving some positive feedback. We are delighted to see you loved our neat, spacious and clean rooms. We also love our lighting and fun filled décor. Thank you again

10/10 Excellent

Diann

Liked: Cleanliness, staff & service, property conditions & facilities
Lots of parking and clean room
Stayed 1 night in Mar 2023
Response from Andres - Front Office Manager on 20 Mar 2023
Good Afternoon Diann,Thank you for taking some time to leave a 5/5 review with us. We pride ourselves on our service and super clean rooms as well as our easy accessible parking. Thank you again and we look forward to seeing you back soon!

10/10 Excellent

Shalom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Andres - Front Office Manager on 20 Mar 2023
Good Afternoon Shalom,Bang! What a review! Thank you for taking you time to leave a 10/10 review. We hope to see you back soon!

10/10 Excellent

Giuseppe

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
great stay be back.
Stayed 2 nights in Mar 2023
Response from Andres - Front Office Manager on 20 Mar 2023
Good Afternoon Giuseppe,Thank you for leaving a review! We are delighted to see you had a 5/5 stay! Thank you again!

10/10 Excellent

Ismeal

Stayed 1 night in Mar 2023
Response from Andres - Front Office Manager on 31 Mar 2023
Good Morning Ismeal, Thank you so much for taking some time to leave a review with us. We are so happy to see you had a 5/5 stay! Thank you! We look forward to seeing you back soon!

8/10 Good

Bernadine

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely service rooms clean and plenty of space
Stayed 1 night in Mar 2023
Response from Andres - Front Office Manager on 5 Mar 2023
Good Afternoon Bernadine,Thank you for staying with us and for taking some time to leave a review with us. It is so wonderful to hear you loved our hotel, in particular the service and our super clean and comfortable rooms. I will be sure to share your feedback with our team. We look forward to welcoming you back in the near future!

8/10 Good

Ron

Stayed 1 night in Feb 2023
Response from Andres - Front Office Manager on 20 Mar 2023
Good Afternoon Ron,Thank you for staying with us and for leaving a positive review! We look forward to seeing you back in the near future!

8/10 Good

SAMUEL

Stayed 1 night in Feb 2023
Response from Andres - Front Office Manager on 23 Feb 2023
Good Afternoon Samuel,Thank you so much for taking some time to leave a review with us. We are glad you enjoyed your stay with us. We look forward to welcoming you back and hope to make a 10/10! Have a great day and thank you again!

6/10 Okay

wong

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2023
Response from Andres - Front Office Manager on 23 Feb 2023
Good Afternoon Wong,Thank you for staying with us. We would love to hear more about your recent stay. Please feel free to contact us as we were unable to get in touch with you. Nonetheless, we hope to welcome you back for an Atura Flair experience that we are known for.

8/10 Good

Nikol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Feb 2023
Response from Andres - Front Office Manager on 19 Feb 2023
Good Morning Nikol,Thank you for taking some time to leave a review with us. We are glad you enjoyed your stay with us. We look forward to welcoming you back in the near future! Have a great week!