Lake Eyre Penthouse | Private kitchen

Reviews of The Olsen Melbourne – Art Series

The Olsen Melbourne – Art Series
637-641 Chapel Street, South Yarra, VIC

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1261 out of 2015 reviews" "
Rating 8 - Good. 534 out of 2015 reviews" "
Rating 6 - Okay. 138 out of 2015 reviews" "
Rating 4 - Poor. 57 out of 2015 reviews" "
Rating 2 - Terrible. 25 out of 2015 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Samantha

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great hotel. The only criticism is we paid for parking but there was no availability in the car park and we were forced to find overnight street parking.
Stayed 2 nights in Dec 2023
Response from Raghu on 26 Mar 2024
Dear Samantha,Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you enjoyed your stay at our hotel. Providing exceptional service and a comfortable environment for our guests is always our top priority, and it's incredibly rewarding to know that we succeeded in making your visit memorable.We strive to create a welcoming atmosphere where guests feel valued and cared for throughout their stay. It's fantastic to hear that you found everything to your satisfaction.We appreciate your recommendation and look forward to welcoming you back on your next visit. If there's anything else we can do to enhance your future stays, please don't hesitate to let us know.Kind regards,Raghu SharmaAssistant Manager

10/10 Excellent

ROY

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I always stay at this hotel as it is very central. The staff are nice and efficient too
Stayed 2 nights in Mar 2024
Response from Raghu on 26 Mar 2024
Dear Roy,Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you enjoyed your stay at our hotel. Providing exceptional service and a comfortable environment for our guests is always our top priority, and it's incredibly rewarding to know that we succeeded in making your visit memorable.We strive to create a welcoming atmosphere where guests feel valued and cared for throughout their stay. It's fantastic to hear that you found everything to your satisfaction.We appreciate your recommendation and look forward to welcoming you back on your next visit. If there's anything else we can do to enhance your future stays, please don't hesitate to let us know.Kind regards,Raghu SharmaAssistant Manager

8/10 Good

Christopher

Liked: Cleanliness
Stayed 2 nights in Mar 2024
Response from Raghu on 26 Mar 2024
Dear Christopher,Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you enjoyed your stay at our hotel. Providing exceptional service and a comfortable environment for our guests is always our top priority, and it's incredibly rewarding to know that we succeeded in making your visit memorable.We strive to create a welcoming atmosphere where guests feel valued and cared for throughout their stay. It's fantastic to hear that you found everything to your satisfaction.We appreciate your recommendation and look forward to welcoming you back on your next visit. If there's anything else we can do to enhance your future stays, please don't hesitate to let us know.Kind regards,Raghu SharmaAssistant Manager

2/10 Terrible

Michael

Disliked: Cleanliness, property conditions & facilities
This property was a waste of money. It was so dirty; there was a used bandaid in the bathroom. The room was small and generally felt dirty. And the curtains had holes in them. Generally gross. Customer service was also bad. Took ages to bring breakfast and food was just ok. I do not recommend.
Stayed 1 night in Mar 2024
Response from Raghu on 26 Mar 2024
Dear Michael,Thank you for taking the time to provide feedback regarding your recent stay with us. We sincerely apologize for the subpar experience you encountered during your time at our property. Your comments are deeply concerning to us as they do not reflect the high standards of cleanliness and service we strive to maintain.The issues you mentioned regarding cleanliness, including finding a used bandaid in the bathroom and noticing holes in the curtains, are completely unacceptable. We understand the importance of a clean and well-maintained environment for our guests, and we are truly sorry that we failed to meet these expectations during your stay. Rest assured, we are investigating these matters internally and taking immediate steps to address them to prevent similar occurrences in the future.Furthermore, we regret to hear that you were dissatisfied with the level of customer service you received, particularly in regards to the breakfast service. Providing efficient and attentive service is a priority for us, and we apologize for any delays or shortcomings you experienced. Your feedback will be shared with our team to ensure that necessary improvements are made to enhance the guest experience.We understand that your experience fell short of your expectations, and we appreciate you bringing these issues to our attention. We take guest feedback seriously, and we will work diligently to rectify these issues and regain your trust.Should you reconsider giving us another opportunity, we would welcome the chance to provide you with a much-improved experience that reflects the true standard of our property. If you would like to discuss your concerns further or if there is anything else we can do to assist you, please do not hesitate to reach out to us directly.Kind regards,Raghu SharmaAssistant Manager

8/10 Good

CHEUK YAN

Liked: Cleanliness, amenities, property conditions & facilities
The door doesn't come with a door chain nor a double lock system, so kind of worry about the safety while staying there.
Stayed 4 nights in Mar 2024
Response from Raghu on 26 Mar 2024
Dear Cheuk yan,Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you enjoyed your stay at our hotel. Providing exceptional service and a comfortable environment for our guests is always our top priority, and it's incredibly rewarding to know that we succeeded in making your visit memorable.We strive to create a welcoming atmosphere where guests feel valued and cared for throughout their stay. It's fantastic to hear that you found everything to your satisfaction.We appreciate your recommendation and look forward to welcoming you back on your next visit. If there's anything else we can do to enhance your future stays, please don't hesitate to let us know.Kind regards,Raghu SharmaAssistant Manager

10/10 Excellent

Taryn

Stayed 1 night in Mar 2024
Response from Raghu on 26 Mar 2024
Dear Taryn,Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you enjoyed your stay at our hotel. Providing exceptional service and a comfortable environment for our guests is always our top priority, and it's incredibly rewarding to know that we succeeded in making your visit memorable.We strive to create a welcoming atmosphere where guests feel valued and cared for throughout their stay. It's fantastic to hear that you found everything to your satisfaction.We appreciate your recommendation and look forward to welcoming you back on your next visit. If there's anything else we can do to enhance your future stays, please don't hesitate to let us know.Kind regards,Raghu SharmaAssistant Manager

10/10 Excellent

Amanda

Liked: Cleanliness, property conditions & facilities
Staff were friendly and helpful, the rooms were neat and tidy and overall a wonderful stay. Thanks
Stayed 1 night in Feb 2024
Response from The Olsen on 23 Feb 2024
Hi Amanda, Thank you for your review, we are glad you enjoyed your stay at The Olsen. We look forward to welcoming you back soon.

8/10 Good

Gwyneth Hui Hsing

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from The Olsen Team on 29 Feb 2024
Hi Gwyneth,Thank you for taking the time to review your stay with us. We look forward to welcoming you back to The Olsen.Kind Regards,

8/10 Good

Etienne

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Spacious room, comfortable bed and close to all South Yarra's shopping and dining options
Stayed 1 night in Feb 2024
Response from The Olsen on 23 Feb 2024
Hi Etienne,Thank you for your review, we are glad you enjoyed your stay at The Olsen. We look forward to welcoming you back soon.

10/10 Excellent

Alicia

Liked: Cleanliness, property conditions & facilities
A wonderful hotel in a vibrant local area. Walking distance to Chapel Street shopping/nightlife and walking distance to MCG.
Stayed 2 nights in Feb 2024
Response from The Olsen on 23 Feb 2024
Hi Alicia, Thank you for your review, we are glad you enjoyed your stay at The Olsen. We look forward to welcoming you back soon.

10/10 Excellent

Lois

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Wonderful stay at the Olsen. Staff were friendly. Room clean & well equipped. Lots of food options nearby. Easy walk to S Yarra train station which is one stop from the MCG.
Stayed 1 night in Feb 2024
Response from The Olsen on 23 Feb 2024
Hi LoisThank you for your review, we are glad you enjoyed your stay at The Olsen. We look forward to welcoming you back soon.

10/10 Excellent

Grace

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
A Great place to stay in the heart of South Yarra, easy access to the city.
Stayed 1 night in Feb 2024
Response from The Olsen on 23 Feb 2024
Hi Grace, Thank you for your review, we are glad you enjoyed your stay at The Olsen. We look forward to welcoming you back soon.

8/10 Good

DAVID

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
A nice property, excellent room 1014, nice touches and well equipped. Reception desk was friendly and helpful at all times. My luggage was thoughtfully put in the room when the room became available, however air con was not on.. therefore bags and contents were overheated when i came back to room ..
Stayed 2 nights in Feb 2024
Response from The Olsen on 23 Feb 2024
Hi David, Thank you for your review, we are glad you enjoyed your stay at The Olsen. We appreciate the note about the air con and will take this on board. We look forward to welcoming you back soon.

6/10 Okay

Kathe

Disliked: Cleanliness, property conditions & facilities
I am a big admirer of Olsen art. The restaurant was good. My room was very dusty, I told the manager. The TV was working on and off! I will never stay there again.
Stayed 2 nights in Jan 2024
Response from The Olsen Team on 29 Feb 2024
Dear Kathe,Thank you for taking the time to tell us about your experience at the The Olsen Melbourne - Art Series. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Art Series, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

10/10 Excellent

Weili

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The hotel sit at convenient location where shop stores and restaurants around. Room is clean and art displays show professional everywhere. However, parking is not easy as limited parking sport in two levels of parking garage.
Stayed 3 nights in Dec 2023
Response from Cami on 7 Jan 2024
Hi Weili, thank you so much for taking the time to leave this amazing review. I will share this with our different departments team as they will be happy to hear that! In regards to parking, I am so sorry our facilities did not reach your expectations. We indeed have a restricted capacity carpark due to the way it was built. We luckily have alternative options to recommend with 2 parkings less than 2 minutes walk from the hotel. Thank you again for taking the time and have a wonderful year 2024!Warm regards,Camille

8/10 Good

David

Liked: Property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Cami on 6 Jan 2024
Hi David and thank you for taking the time to leave this rating. If there is anything else you would like to share with us please do not hesitate to get in touch! We always thrive for improvement and making the best out our guests' experience. :)Hope to welcoming you back soon!Warm regards,Camille

10/10 Excellent

Gail

Stayed 2 nights in Dec 2023
Response from Cami on 6 Jan 2024
Hi Gail! Thank you for this high rating, the team will really appreciate that! We look forward welcoming you back here soon! :)Warm regards,Camille

10/10 Excellent

Anthony

Stayed 1 night in Dec 2023
Response from Cami on 6 Jan 2024
Hi Anthony and thank you for your high rating! It is amazing to know you had a good experience! We hope we will see you again soon at The Olsen.Warm regards,Camille

10/10 Excellent

Mark

Liked: Cleanliness, amenities, property conditions & facilities
Good stay.
Stayed 1 night in Dec 2023
Response from Camille on 28 Dec 2023
Hi Mark, thank you very much for the high ranking! We are happy you enjoyed your stay and we hope to welcoming you back soon. Happy New Year

10/10 Excellent

Yvette

Stayed 5 nights in Dec 2023
Response from The Olsen on 23 Feb 2024
Hi Yvette,Thank you for your review, we are glad you enjoyed your stay at The Olsen. We look forward to welcoming you back soon.

4/10 Poor

Sanaz

Liked: Cleanliness
I was not impressed with this stay. I stay at the Olson often. However , this stay was very disappointing. The staff were rude. We requested a roller bed which comes at a cost. However, the staff did not even assemble it. The room needed vacuuming. The person that brought the vacuums cleaner just stood there while I did
Stayed 3 nights in Dec 2023
Response from Cami on 23 Dec 2023
Hi Sanaz, I am sorry you had a bad experience with us this time. We always try to provide the best experience and make constant progress and improvements to make The Olsen a better place everyday. I sincerely apologise you feel that way about our staff and I will definitely as discussed before follow up with everyone and work upon this. Please let us know if there is anything else you would like to share with us and we will always be happy to assist. I hope you have a lovely end of the year and I wish you all the best for 2024.Warm regards,CamiDUTY MANAGER

8/10 Good

Simon

Stayed 2 nights in Dec 2023
Response from Cami on 6 Jan 2024
Hi Simon! Thank you for your rating, we really appreciate you taking the time and we look forward to welcoming you back here soon! If you would like to share anything else with the team, please do not hesitate to get in touch :)Warm regards,Camille

2/10 Terrible

Matthew

Stayed 1 night in Dec 2023
Response from Cami on 6 Jan 2024
Hi Matthew, I am so sorry to see this rating and that your experience with us was not up to your expectations. If you would like to get in touch with the team to discuss this further and see how we can improve, please do not hesitate. We hope we will have the chance to make it up as we do not want to leave you with a bad experience! We always strive to make our guests experience as enjoyable as possible so please do not hesitate to contact us for anything!Warm regards,Camille

10/10 Excellent

Craig

Stayed 2 nights in Dec 2023
Response from Cami on 6 Jan 2024
Hi Craig and thank you for this high rating, the team will really appreciate seeing this! We look forward welcoming you back here soon! :)Warm regards,Camille

8/10 Good

Mariela

Liked: Cleanliness
Beautiful hotel
Such a lovely hotel, great location, however stayed on the 3rd floor and you could hear all the noise from the street. There’s a rooftop bar across the road and you could hear people leaving and being rowdy. You could also hear all the trams going past.
Stayed 1 night in Dec 2023
Response from Cami on 23 Dec 2023
What a lovely review to read! Music to my ears! Thank you immensely for sharing these beautiful words, it means a lot to everyone of us. I will make sure to share this to everyone! Merry Christmas and have a wonderful rest of the year and New Year ahead! :)Warm regards,The Olsen Team

8/10 Good

Peter

Travelled with partner
Liked: Cleanliness, amenities
Art work
Stayed 1 night in Dec 2023
Response from Cami on 23 Dec 2023
Hi Peter and thank you for your ranking. We hope your experience overall exceeded your expectations and we look forward to welcoming you back here soon for more John Olsen paintings :)Warm regards,The Olsen Team

8/10 Good

Brendan

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location
Stayed 1 night in Nov 2023
Response from Raghu on 28 Nov 2023
Dear Brendan,We are truly grateful for your glowing review and delighted to hear that you had a wonderful experience during your stay at our hotel!It's always a pleasure to receive such positive feedback, and we are thrilled that our efforts to provide a memorable and comfortable stay have been successful. Our team takes great pride in delivering excellent service, and your kind words serve as a motivating reminder that we are on the right track.If there's anything specific you loved about your stay or any suggestions you'd like to share, please feel free to reach out. We are here to ensure your future visits are just as enjoyable.Once again, thank you for choosing our hotel, and we look forward to welcoming you back for another fantastic stay!Best regards,Raghu SharmaAssistant Manager

10/10 Excellent

Steven

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Raghu on 28 Nov 2023
Dear Steven,We are truly grateful for your glowing review and delighted to hear that you had a wonderful experience during your stay at our hotel!It's always a pleasure to receive such positive feedback, and we are thrilled that our efforts to provide a memorable and comfortable stay have been successful. Our team takes great pride in delivering excellent service, and your kind words serve as a motivating reminder that we are on the right track.If there's anything specific you loved about your stay or any suggestions you'd like to share, please feel free to reach out. We are here to ensure your future visits are just as enjoyable.Once again, thank you for choosing our hotel, and we look forward to welcoming you back for another fantastic stay!Best regards,Raghu SharmaAssistant Manager

6/10 Okay

Craig

Travelled with partner
Disliked: Property conditions & facilities
Overall a disappointing stay. Felt like we were processed on arrival rather than greeted and welcomed. No offer of bags being taken to our room. Rooms were neglected in terms of scuff marks on bedside tables and cupboards, damaged bedside lampshades and dirty windows. Thin, small bath-towels and no bathrobes, poor layout of bathroom with no shelves/bench space for shavers, hairdryer etc, and no hooks for clothes. On the upside, comfortable beds & pillows and quality bed linen.
Stayed 1 night in Nov 2023
Response from Raghu on 28 Nov 2023
Dear Craig,Thank you for taking the time to share your feedback regarding your recent stay with us. We genuinely appreciate your input, and I want to extend my sincerest apologies for the aspects of your experience that did not meet your expectations.I am sorry to hear that your arrival experience fell short, and we did not provide the warm welcome and assistance you deserve. Your comments regarding the room conditions are concerning, and we take this feedback seriously. Rest assured, we will investigate and address the issues you've highlighted to ensure improvements are made.On a positive note, I'm glad to hear that you found our beds and pillows comfortable and that the bed linen met your expectations. However, we understand that these positive aspects do not compensate for the overall disappointment you experienced.We are committed to providing a high standard of service and accommodations, and your feedback helps us identify areas for improvement. I assure you that your concerns will be shared with our team, and we will take immediate steps to rectify the issues you've brought to our attention.If there's anything specific you would like to discuss or if you have additional details to share, please feel free to reach out directly. We would welcome the opportunity to make things right and hopefully regain your trust in the future.Once again, we appreciate your feedback and thank you for bringing these matters to our attention.Best regards,Raghu Sharma Assistant Manager

10/10 Excellent

Callum

Liked: Cleanliness, room comfort
Really liked this hotel - room was compact and comfortable. Throughout the hotel had lots of art on display. Modern TVs you can stream from your phone on. Location is great and minutes walk to lots of good restaurants or shopping. Staff were friendly although an issue with my bill did take nearly 2 weeks to rectify, but does not change the overall positive stay.
Stayed 5 nights in Nov 2023
Response from Raghu on 28 Nov 2023
Dear CallumWe are truly grateful for your glowing review and delighted to hear that you had a wonderful experience during your stay at our hotel!It's always a pleasure to receive such positive feedback, and we are thrilled that our efforts to provide a memorable and comfortable stay have been successful. Our team takes great pride in delivering excellent service, and your kind words serve as a motivating reminder that we are on the right track.If there's anything specific you loved about your stay or any suggestions you'd like to share, please feel free to reach out. We are here to ensure your future visits are just as enjoyable.Once again, thank you for choosing our hotel, and we look forward to welcoming you back for another fantastic stay!Best regards,Raghu SharmaAssistant Manager

2/10 Terrible

HANGQING

Stayed 2 nights in Nov 2023
Response from Camille on 28 Dec 2023
Hi Hangqing, I am sorry to read your ranking and sorry to know your experience did not exceed your expectations. If you would like to discuss further about this, please do not hesitate to contact our management team via phone or email. Thank you and we hope to have to opportunity to see you back at The Olsen and provide you with a better experience next time.Warm regards

8/10 Good

Anak agung sagung

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Location wise is the best, easy to just walk to nearby iconic Botanical garden, Chapel st, Prahran market, south yarra train station, all great cafes for bfast and brunc!
Stayed 5 nights in Nov 2023
Response from Raghu on 28 Nov 2023
Dear AnakWe are truly grateful for your glowing review and delighted to hear that you had a wonderful experience during your stay at our hotel!It's always a pleasure to receive such positive feedback, and we are thrilled that our efforts to provide a memorable and comfortable stay have been successful. Our team takes great pride in delivering excellent service, and your kind words serve as a motivating reminder that we are on the right track.If there's anything specific you loved about your stay or any suggestions you'd like to share, please feel free to reach out. We are here to ensure your future visits are just as enjoyable.Once again, thank you for choosing our hotel, and we look forward to welcoming you back for another fantastic stay!Best regards,Raghu Sharma

2/10 Terrible

JACK

Stayed 1 night in Oct 2023
Response from Raghu on 28 Nov 2023
Dear Jack, Thank you for taking the time to share your feedback about your recent stay with us. We take guest reviews seriously and appreciate your input.I'm sorry to learn that your experience did not meet your expectations. While your review didn't provide specific details, your satisfaction is our top priority, and we would like to understand more about your concerns.If you could kindly provide additional details, it would be greatly appreciated. Your insights will help us address any issues and enhance our services for future guests.We value your feedback and hope to have the opportunity to improve your impression in the future.Best regards,Raghu SharmaAssistant Manager

10/10 Excellent

Ashleigh

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
A great location and had all the amenities needed in a clean and spacious room.
Stayed 1 night in Oct 2023
Response from Camille Izard on 22 Oct 2023
Hi Ashleigh,Thank you so much for taking the time to leave this review! We're delighted to hear that you enjoyed your stay with us! We always strive to provide our guests with a comfortable and pleasant experience, and it's wonderful to know that we met your expectations. If you have any more feedback or if there's anything we can do to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back in the future!

10/10 Excellent

VLADIMIR

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Camille on 21 Oct 2023
Hello Vladimir,We greatly appreciate your positive rating! It's really nice to know that you had a good experience with our product/service. Your feedback and support mean a lot to us, and it serves as motivation for our team to continue delivering top-notch quality and customer satisfaction.Thank you for choosing us, and we look forward to welcoming you again at The Olsen in the future. :)

8/10 Good

Steven

Stayed 1 night in Oct 2023
Response from Camille on 21 Oct 2023
Hello Steven,Thank you for your positive rating, it is greatly appreciated! Your feedback and support mean a lot and I will definitely share that to our teams.If you have any specific comments or suggestions that could help us improve further, please feel free to share. Thank you for choosing us, and we look forward to serving you again in the future.

8/10 Good

Christopher

Stayed 4 nights in Sep 2023
Response from Camille on 21 Oct 2023
Hi Christopher, We hope you had an enjoyable stay! Thank you for your rating, it is greatly appreciated and it means a lot to us.If you have any specific comments or suggestions that could help us improve further, please feel free to share.We look forward to seeing you at The Olsen in the future!Warmest regards,Camille IzardDUTY MANAGER

6/10 Okay

Andrew

Business traveller
Liked: Cleanliness, property conditions & facilities
The hotel smelt of sweat from the gym
Stayed 1 night in Oct 2023
Response from Camille on 21 Oct 2023
Hi Andrew,Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience you experienced during your stay due to the unpleasant smell of sweat from the gym.We want to assure you that this is not reflective of our usual standards, and we have already taken steps to address the issue. This feedback has been passed on to our Housekeeping team to make sure this does not happen again in the future.We hope to welcome you again at The Olsen. Please don't hesitate to reach out to our staff if you encounter any issues so that we can address them promptly and ensure your satisfaction.Warm regards,Camille IzardDUTY MANAGER

10/10 Excellent

Jessica

Travelled with group
Liked: Room comfort
great for staying with friends
Great size rooms, and clean modern facilities
Stayed 1 night in Oct 2023
Response from Raghu on 12 Oct 2023
Dear Jessica, Thank you so much for taking the time to leave such a wonderful review of your recent stay with us! We are absolutely delighted to hear that you had a positive experience.Your kind words about our property mean the world to us. Our team works tirelessly to ensure that every guest enjoys a memorable and comfortable stay, and it's incredibly rewarding to know that we succeeded in making your visit special.We are thrilled to learn that you appreciated our rooms and facilities. We take great pride in maintaining the highest standards, and your feedback reaffirms our commitment to excellence.Your support and recommendation mean a lot to us, and we look forward to the opportunity to welcome you back in the future. If there's anything more we can do to enhance your next visit, please don't hesitate to let us know.Thank you once again for choosing us, and we hope to have the pleasure of hosting you again. Kind regards,Raghu Sharma

10/10 Excellent

Karyn

Liked: Cleanliness, property conditions & facilities
The Hindmarsh suite was amazing. Great size. great balcony and view. Loved it
Stayed 1 night in Sep 2023
Response from Raghu on 12 Oct 2023
Dear Karyn, Thank you so much for taking the time to leave such a wonderful review of your recent stay with us! We are absolutely delighted to hear that you had a positive experience.Your kind words about our property mean the world to us. Our team works tirelessly to ensure that every guest enjoys a memorable and comfortable stay, and it's incredibly rewarding to know that we succeeded in making your visit special.We are thrilled to learn that you appreciated our rooms and facilities. We take great pride in maintaining the highest standards, and your feedback reaffirms our commitment to excellence.Your support and recommendation mean a lot to us, and we look forward to the opportunity to welcome you back in the future. If there's anything more we can do to enhance your next visit, please don't hesitate to let us know.Thank you once again for choosing us, and we hope to have the pleasure of hosting you again. Kind regards, Raghu Sharma

6/10 Okay

Andrew

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Raghu on 27 Sept 2023
Dear Andrew, Thank you so much for taking the time to leave such a positive review of your recent stay at our hotel. We truly appreciate your kind words and are delighted to hear that you had a wonderful experience with us.It's always our goal to provide our guests with a comfortable and memorable stay, and it's incredibly rewarding to know that we succeeded in making your visit enjoyable. Our team works tirelessly to ensure that every aspect of your stay, from the accommodations to the service, meets and exceeds your expectations.We're thrilled that you found our facilities and amenities to your liking. We take great pride in maintaining a clean and well-maintained environment for our guests to enjoy. We hope to have the pleasure of hosting you again in the future. Please don't hesitate to reach out if there's anything we can do to make your next stay even more enjoyable. Thank you once again for choosing our hotel, and we look forward to welcoming you back soon.Kind Regards, Raghu Sharma Assistant Manager

8/10 Good

John

Liked: Cleanliness, property conditions & facilities
Great hotel with unique atmosphere. Was a bit noisy during the early hours of the morning with some people thinking it was party time for everyone. Only ‘negative’ slowest lifts I’ve ever encountered. With that off my chest I’d stay again next week.,,
Stayed 1 night in Sep 2023
Response from Raghu on 27 Sept 2023
Dear John, Thank you so much for taking the time to leave such a positive review of your recent stay at our hotel. We truly appreciate your kind words and are delighted to hear that you had a wonderful experience with us.It's always our goal to provide our guests with a comfortable and memorable stay, and it's incredibly rewarding to know that we succeeded in making your visit enjoyable. Our team works tirelessly to ensure that every aspect of your stay, from the accommodations to the service, meets and exceeds your expectations.We're thrilled that you found our facilities and amenities to your liking. We take great pride in maintaining a clean and well-maintained environment for our guests to enjoy.We hope to have the pleasure of hosting you again in the future. Please don't hesitate to reach out if there's anything we can do to make your next stay even more enjoyable. Thank you once again for choosing our hotel, and we look forward to welcoming you back soon.Kind Regards, Raghu Sharma Assistant Manager

8/10 Good

Nadine

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Raghu on 27 Sept 2023
Dear Nadine, Thank you so much for taking the time to leave such a positive review of your recent stay at our hotel. We truly appreciate your kind words and are delighted to hear that you had a wonderful experience with us.It's always our goal to provide our guests with a comfortable and memorable stay, and it's incredibly rewarding to know that we succeeded in making your visit enjoyable. Our team works tirelessly to ensure that every aspect of your stay, from the accommodations to the service, meets and exceeds your expectations.We're thrilled that you found our facilities and amenities to your liking. We take great pride in maintaining a clean and well-maintained environment for our guests to enjoy.We hope to have the pleasure of hosting you again in the future. Please don't hesitate to reach out if there's anything we can do to make your next stay even more enjoyable. Thank you once again for choosing our hotel, and we look forward to welcoming you back soon.Kind Regards, Raghu Sharma Assistant Manager

10/10 Excellent

Lisa

Liked: Cleanliness, amenities, property conditions & facilities
Great location. Large clean rooms. Friendly staff
Stayed 1 night in Sep 2023
Response from Raghu on 27 Sept 2023
Dear Lisa, Thank you so much for taking the time to leave such a positive review of your recent stay at our hotel. We truly appreciate your kind words and are delighted to hear that you had a wonderful experience with us.It's always our goal to provide our guests with a comfortable and memorable stay, and it's incredibly rewarding to know that we succeeded in making your visit enjoyable. Our team works tirelessly to ensure that every aspect of your stay, from the accommodations to the service, meets and exceeds your expectations.We're thrilled that you found our facilities and amenities to your liking. We take great pride in maintaining a clean and well-maintained environment for our guests to enjoy. We hope to have the pleasure of hosting you again in the future. Please don't hesitate to reach out if there's anything we can do to make your next stay even more enjoyable. Thank you once again for choosing our hotel, and we look forward to welcoming you back soon.Kind Regards, Raghu Sharma Assistant Manager

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great place , definately recommend and we will be back
Stayed 2 nights in Sep 2023
Response from Raghu on 27 Sept 2023
Dear David, Thank you so much for taking the time to leave such a positive review of your recent stay at our hotel. We truly appreciate your kind words and are delighted to hear that you had a wonderful experience with us.It's always our goal to provide our guests with a comfortable and memorable stay, and it's incredibly rewarding to know that we succeeded in making your visit enjoyable. Our team works tirelessly to ensure that every aspect of your stay, from the accommodations to the service, meets and exceeds your expectations.We're thrilled that you found our facilities and amenities to your liking. We take great pride in maintaining a clean and well-maintained environment for our guests to enjoy. We hope to have the pleasure of hosting you again in the future. Please don't hesitate to reach out if there's anything we can do to make your next stay even more enjoyable. Thank you once again for choosing our hotel, and we look forward to welcoming you back soon.Kind Regards, Raghu Sharma Assistant Manager

10/10 Excellent

justine

Stayed 3 nights in Sep 2023
Response from Raghu on 12 Oct 2023
Dear Justine, Thank you so much for taking the time to leave such a wonderful review of your recent stay with us! We are absolutely delighted to hear that you had a positive experience.Your kind words about our property mean the world to us. Our team works tirelessly to ensure that every guest enjoys a memorable and comfortable stay, and it's incredibly rewarding to know that we succeeded in making your visit special.We take great pride in maintaining the highest standards, and your feedback reaffirms our commitment to excellence.Your support and recommendation mean a lot to us, and we look forward to the opportunity to welcome you back in the future. If there's anything more we can do to enhance your next visit, please don't hesitate to let us know.Thank you once again for choosing us, and we hope to have the pleasure of hosting you again. Kind regards, Raghu Sharma

6/10 Okay

Lilian

Liked: Cleanliness
Stayed 4 nights in Sep 2023
Response from Raghu on 16 Sept 2023
Dear Lillian, Thank you for your review! It brings us immense joy to know that our efforts to provide exceptional service and a comfortable environment have made your visit memorable.We're delighted that you enjoyed our amenities and found our staff to be friendly and accommodating. It's our goal to ensure that every guest feels valued and well taken care of. Your compliments are greatly appreciated.We can't wait to welcome you back to our hotel in the future. Whether for business or leisure, we'll be here to provide you with another outstanding stay. If there's anything specific you'd like us to prepare for your next visit, please don't hesitate to let us know.Once again, thank you for choosing to stay with us and for sharing your positive feedback. Your satisfaction is our greatest reward, and we look forward to the pleasure of hosting you again soon!Kind regards,Raghu Sharma Assistant Manager

10/10 Excellent

John

Liked: Cleanliness, property conditions & facilities
Friendly staff
Stayed 1 night in Aug 2023
Response from Raghu on 7 Sept 2023
Thank you for your kind words! We're thrilled to hear that you had a fantastic experience during your stay at our hotel. It brings us immense joy to know that our efforts to provide exceptional service and a comfortable environment have made your visit memorable.We're delighted that you enjoyed our amenities and found our staff to be friendly and accommodating. It's our goal to ensure that every guest feels valued and well taken care of. Your compliments are greatly appreciated.We can't wait to welcome you back to our hotel in the future. Whether for business or leisure, we'll be here to provide you with another outstanding stay. If there's anything specific you'd like us to prepare for your next visit, please don't hesitate to let us know.Once again, thank you for choosing to stay with us and for sharing your positive feedback. Your satisfaction is our greatest reward, and we look forward to the pleasure of hosting you again soon!Kind regards,Raghu Sharma Assistant Manager

8/10 Good

Ashley

Travelled with family and small children
Liked: Cleanliness, amenities
Service and Convenient location to amenities are points I’d rate highly for The Olsen, however when it comes to in room it is showing it’s age and in my opinion overdue for renovations.
Stayed 2 nights in Aug 2023
Response from Raghu on 7 Sept 2023
Thank you for your kind words! We're thrilled to hear that you had a fantastic experience during your stay at our hotel. It brings us immense joy to know that our efforts to provide exceptional service and a comfortable environment have made your visit memorable.We're delighted that you enjoyed our amenities and found our staff to be friendly and accommodating. It's our goal to ensure that every guest feels valued and well taken care of. Your compliments are greatly appreciated. We appreciate you sharing feedback on room renovation which will be forwarded to higher management as well. We can't wait to welcome you back to our hotel in the future. Whether for business or leisure, we'll be here to provide you with another outstanding stay. If there's anything specific you'd like us to prepare for your next visit, please don't hesitate to let us know.Once again, thank you for choosing to stay with us and for sharing your positive feedback. Your satisfaction is our greatest reward, and we look forward to the pleasure of hosting you again soon!Kind regards,Raghu Sharma Assistant Manager

10/10 Excellent

Vanessa

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Loved the whole vibe, location, hotel itself, staff, restaurant. Amazing room, breakfast. Really enjoyed our weekend and look forward to returning again in the future! Thank you
Stayed 2 nights in Aug 2023
Response from Raghu on 7 Sept 2023
Thank you for your kind words! We're thrilled to hear that you had a fantastic experience during your stay at our hotel. It brings us immense joy to know that our efforts to provide exceptional service and a comfortable environment have made your visit memorable.We're delighted that you enjoyed our amenities and found our staff to be friendly and accommodating. It's our goal to ensure that every guest feels valued and well taken care of. Your compliments are greatly appreciated.We can't wait to welcome you back to our hotel in the future. Whether for business or leisure, we'll be here to provide you with another outstanding stay. If there's anything specific you'd like us to prepare for your next visit, please don't hesitate to let us know.Once again, thank you for choosing to stay with us and for sharing your positive feedback. Your satisfaction is our greatest reward, and we look forward to the pleasure of hosting you again soon!Kind regards,Raghu Sharma Assistant Manager