Rooftop terrace

Reviews of Art Series - The Chen

4.5 out of 5
Art Series - The Chen
850 Whitehouse Rd, Box Hill, VIC

Reviews

9.0

Wonderful

Rating 10 - Excellent. 375 out of 608 reviews" "
Rating 8 - Good. 175 out of 608 reviews" "
Rating 6 - Okay. 34 out of 608 reviews" "
Rating 4 - Poor. 13 out of 608 reviews" "
Rating 2 - Terrible. 11 out of 608 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Chen on 27 Feb 2024
Dear RyanWe very much appreciate your comments regarding your stay at the Chen It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Chen Team

10/10 Excellent

Lihong

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We spent four nights this summer. The hotel is located in a high-rise apartment building in the center of Box Hill, a major Asian community neighborhood. Excellent location within minutes walk to shopping mall, restaurants and Box Hill train/tram station. You could find almost any type of Chinese cuisines. Pubic transport is very convenient. We took train to downtown, beach and zoos. The room is a bit small for the family but it provides everything we need.
Stayed 4 nights in Feb 2024
Response from The Chen Team on 26 Feb 2024
Dear Lihong,We very much appreciate your comments regarding your stay at the The Chen Melbourne - Art Series. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Chen team

8/10 Good

Lyn

Stayed 3 nights in Feb 2024
Response from The Chen Team on 25 Mar 2024
Dear Lyn,We very much appreciate your comments regarding your stay at the The Chen Melbourne - Art Series. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

2/10 Terrible

prudence

Business traveller
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
No air conditioning when temp is 37 degrees! Offered a portable fan. Didn’t even offer a room discount.
Stayed 2 nights in Feb 2024
Response from The Chen Team on 26 Feb 2024
Dear Prudence,Thank you for taking the time to tell us about your experience at the The Chen Melbourne - Art Series. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Art Series, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Chen Team

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
The display is modern, great service system, the room is bigger than we thought
Stayed 3 nights in Feb 2024
Response from Chen on 21 Feb 2024
Dear Anthony,We very much appreciate your comments regarding your stay at the The Chen Melbourne - Art Series. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,The Chen Team

10/10 Excellent

EJZ

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from The Chen on 26 Jan 2024
Dear EJZ,We very much appreciate your rating regarding your stay at the The Chen Melbourne - Art Series. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Chen Team

4/10 Poor

Jeanne

Travelled with group
Poor WiFi connection, limited housekeeping service , don’t have coffee refills for my 3 day stay ..
Stayed 3 nights in Jan 2024
Response from Chen on 8 Feb 2024
Dear Jeanne, Thank you for taking the time to tell us about your experience at the The Chen Melbourne - Art Series. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Art Series, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,The Chen Team

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Response from Chen on 8 Feb 2024
Dear Timothy, We very much appreciate your comments regarding your stay at the The Chen Melbourne - Art Series. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,The Chen Team

10/10 Excellent

Hui Young

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Chen on 15 Jan 2024
Dear Hui Young, Thank you very much for your stay and great feed back- The Chen Team

10/10 Excellent

Yee man

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location.
Stayed 3 nights in Dec 2023
Response from The Chen Team on 3 Jan 2024
Dear Yee Man,We very much appreciate your comments regarding your stay at the The Chen Melbourne - Art Series. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

8/10 Good

Daniel

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location. Good pool. Parking was better on this occasion with spots available. Front desk staff nice but service is awful if you actually need anything (front desk staff however apologetic). Easy check in and check out. Overall good value and we will continue to visit.
Stayed 2 nights in Dec 2023
Response from The Chen Team on 3 Jan 2024
Dear Daniel,We very much appreciate your comments regarding your stay at the The Chen Melbourne - Art Series. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 Excellent

katie

Stayed 5 nights in Dec 2023
Response from The Chen Team on 3 Jan 2024
Dear Katie,We very much appreciate your comments regarding your stay at the The Chen Melbourne - Art Series. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 Excellent

Corina

Stayed 2 nights in Dec 2023
Response from Chen on 15 Jan 2024
Dear Corina, Thank you very much for your stay and great feed back- The Chen Team

10/10 Excellent

Lingqiang

Stayed 11 nights in Dec 2023
Response from The Chen Team on 3 Jan 2024
Dear Lingqiang,We very much appreciate your comments regarding your stay at the The Chen Melbourne - Art Series. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 Excellent

Mihindukulasuriya Nuwan

Stayed 3 nights in Nov 2023
Response from The Chen Team on 3 Jan 2024
Dear Mihindukulasuriya,We very much appreciate your comments regarding your stay at the The Chen Melbourne - Art Series. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 Excellent

Joshua Robert

Stayed 2 nights in Nov 2023
Response from Chen on 15 Jan 2024
Dear Guest, Thank you very much for your stay and great feed back- The Chen Team

10/10 Excellent

Diana

Stayed 1 night in Nov 2023
Response from The Chen Team on 3 Jan 2024
Dear Diana,We very much appreciate your comments regarding your stay at the The Chen Melbourne - Art Series. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just excellent
Stayed 3 nights in Nov 2023
Response from The Chen Team on 3 Jan 2024
Dear Diana,We very much appreciate your comments regarding your stay at the The Chen Melbourne - Art Series. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

8/10 Good

S R Butcher

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay with lots of food options around except maybe breakfast and close to the train
Stayed 6 nights in Nov 2023
Response from The Chen Team on 3 Jan 2024
Dear S R Butcher,We very much appreciate your comments regarding your stay at the The Chen Melbourne - Art Series. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

8/10 Good

Temukisa

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located to where to place of meeting. Clean and tidy.
Stayed 4 nights in Nov 2023
Response from The Chen Team on 23 Nov 2023
Dear Temukisa,We very much appreciate your comments regarding your stay at the The Chen Melbourne - Art Series. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

8/10 Good

Andrea

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were friendly and efficient. Car parking was very easy. Shops close by and an easy walk to RSL for Bistro meal or other eating options close by. Close to Epworth and Box Hill Hospitals and tram to city at front door.
Stayed 2 nights in Nov 2023
Response from The Chen Team on 23 Nov 2023
Dear Andrea,We very much appreciate your comments regarding your stay at the The Chen Melbourne - Art Series. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 Excellent

Alexis

Liked: Staff & service, property conditions & facilities
We really enjoyed our stay. Only complaint was the carpet seemed quite stained, but overall it was quite nice
Stayed 1 night in Nov 2023
Response from The Chen Team on 23 Nov 2023
Dear Alexis,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,

8/10 Good

Saman

Liked: Cleanliness, staff & service, property conditions & facilities
-
Stayed 1 night in Nov 2023
Response from The Chen Team on 13 Nov 2023
Dear Saman,We very much appreciate your comments regarding your stay at the The Chen Melbourne - Art Series. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 Excellent

Monica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very friendly staff
Stayed 2 nights in Nov 2023
Response from The Chen Team on 9 Nov 2023
Dear Monica,We very much appreciate your comments regarding your stay at the The Chen Melbourne - Art Series. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

8/10 Good

Betty

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was no armchair or couch - only an office chair. No microwave.
Stayed 4 nights in Oct 2023
Response from The Chen Team on 9 Nov 2023
Hi Betty,Thank you for taking the time to tell us about your experience at the The Chen Melbourne - Art Series. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Art Series, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

6/10 Okay

Debra

Liked: Staff & service
Disliked: Cleanliness
This is apartment marketed as Hotel. Very lovely check in staff. The car park was difficult to understand and navigate but got there in the end. I feel Art Series hotel marketing was misleading. There was no restaurant as part of The Chen, breakfast or room service or coffee in morning until cafe opened at 8pm. The bed was lovely and nice decor. The shower was awesome but hair in bathroom left by previous person or cleaner: The room not serviced unless you call and no mention of paid car park or I would gone elsewhere for the cost: I think and my opinion there needs to be a better information on your main website. I
Stayed 3 nights in Oct 2023
Response from The Chen Team on 9 Nov 2023
Hi Debra,Thank you for taking the time to tell us about your experience at the The Chen Melbourne - Art Series. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Art Series, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

10/10 Excellent

Dale W

Stayed 7 nights in Oct 2023
Response from The Chen Team on 9 Nov 2023
Dear Dale,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 Good

Yin yu

Stayed 4 nights in Oct 2023
Response from The Chen team on 23 Nov 2023
Dear Yin Yu,We very much appreciate your comments regarding your stay at the The Chen Melbourne - Art Series. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 Excellent

Leanne

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful property, very clean, wonderful size rooms and an extremely comfortable bed. Will definitely be back.
Stayed 1 night in Oct 2023
Response from The Chen Team on 2 Nov 2023
Dear Leanne,We very much appreciate your comments regarding your stay at the The Chen Melbourne - Art Series. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel has exceeded my expectations. It was easy to get to and super accessible to everything. They made you feel like it was your own home. Staff were friendly and courteous and always willing to help. No faults or negative comments about how I was treated here and the facilities are impeccable. If you want to stay at a hotel that is not too far from the CBD, The Chen is the place to be at.
Stayed 7 nights in Oct 2023
Response from Sue Nguyen - Assistant Manager on 10 Oct 2023
Dear Michael,We very much appreciate your comments regarding your stay at the The Chen Melbourne - Art Series. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 Excellent

Stephen

Stayed 2 nights in Sep 2023
Response from The Chen Team on 5 Oct 2023
Dear Stephen,We very much appreciate your comments regarding your stay at the Chen.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

6/10 Okay

Stephen

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Good
Stayed 2 nights in Sep 2023
Response from The Chen Team on 5 Oct 2023
Dear Stephen,We very much appreciate your comments regarding your stay at the Chen.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

6/10 Okay

Andrew

Travelled with group
Liked: Property conditions & facilities
Disliked: Cleanliness
Some stains on bedding, key cards failed to work sometimes
Stayed 4 nights in Sep 2023
Response from The Chen Team on 5 Oct 2023
Dear Andrew,Thank you for taking the time to tell us about your experience at the The Chen Melbourne - Art Series. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Art Series, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beautiful art work
Stayed 1 night in Sep 2023
Response from The Chen Team on 5 Oct 2023
Dear Sharon,We very much appreciate your comments regarding your stay at The Chen Box Hill Melbourne - Art Series.We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.Thank you for your kind feedback, and we hope to see you again soon for another enjoyable journey with us. Sincerely,

8/10 Good

Junghan

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Hotel stuff was amazing However, quilt did not come with quilt cover. It only has top and bottom bed sheet. It feels really uncomfortable.
Stayed 1 night in Sep 2023
Response from The Chen Team on 10 Oct 2023
Dear Junghan,Thank you for taking the time to tell us about your experience at the The Chen Melbourne - Art Series. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Art Series, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

10/10 Excellent

Brett

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service. Clean, modern, very well priced.
Stayed 1 night in Sep 2023
Response from The Chen Team on 15 Sept 2023
Dear Brett, We very much appreciate your comments regarding your stay at the The Chen Melbourne - Art Series. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

6/10 Okay

Galen

Stayed 5 nights in Sep 2023
Response from The Chen Team on 15 Sept 2023
Dear Galen, We very much appreciate your comments regarding your stay at the The Chen Melbourne - Art Series. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 Excellent

Jim

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very unique with nice artwork. The staff were exceptionally helpful and welcoming. Very nice room. Happy to recommend this place to anyone.
Stayed 1 night in Sep 2023
Response from The Chen on 15 Sept 2023
Dear Jim,We very much appreciate your comments regarding your stay at the The Chen Melbourne - Art Series. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 Excellent

David

Stayed 1 night in Sep 2023
Response from The Chen Team on 12 Sept 2023
Dear David,We very much appreciate your comments regarding your stay at the The Chen Melbourne - Art Series. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,The Chen Team

6/10 Okay

Heather

Liked: Staff & service
This is no way 4.5 stars
Stayed 1 night in Aug 2023
Response from Sue Nguyen on 30 Aug 2023
Dear Heather;We very much appreciate your comments regarding your stay at the Chen. I will be sure toshare your feedback with our team. I am sorry to hear that your experience did not quite meet your expectation. Please allow me to express my apologies and rest assured that we are taking the appropriatemeasures to address the problem. It is our hope that you will give us the opportunity to better serveyou in the near future.Warmest regards,Sue Nguyen - Assistant Manager

8/10 Good

Robert

Stayed 1 night in Aug 2023
Response from The Chen Team on 31 Aug 2023
Dear Robert, We very much appreciate your comments regarding your stay at the The Chen Melbourne - Art Series. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Cc
Stayed 1 night in Aug 2023
Response from The Chen Team on 31 Aug 2023
Dear Christopher,We very much appreciate your comments regarding your stay at the The Chen Melbourne - Art Series. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 Excellent

ricky

Stayed 2 nights in Aug 2023
Response from The Chen Team on 31 Aug 2023
Dear Ricky,We very much appreciate your comments regarding your stay at the The Chen Melbourne - Art Series. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

8/10 Good

Glynis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from The Chen Team on 31 Aug 2023
Dear Glynis,We very much appreciate your comments regarding your stay at the The Chen Melbourne - Art Series. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

8/10 Good

RUOFAN

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Convenient location but poor parking
Overall the hotel is well situated with everything you need within reach about minutes travel; well maintained as the room is clean and lightings in working, sheets are clean, curtains working; equipped with essentials with nothing more or less. Drawbacks are that parking is inconvenient; air conditioning is a bit loud for sleep; elevators could have smells in the morning.
Stayed 3 nights in Aug 2023
Response from Sue Nguyen on 30 Aug 2023
Dear Ruofan,Thank you for leaving a review. We’re so glad you were able to visit us at The Chen. Our teamis always working hard to offer the best experience to our guests. We hope you’ll have a chance to come back soon.Warmest regards,Sue Nguyen - Assistant Manager

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from The Chen Team on 31 Aug 2023
Dear Angela,We very much appreciate your comments regarding your stay at the The Chen Melbourne - Art Series. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 Excellent

Tariq

Travelled with family
Liked: Cleanliness
Clean n comfortable
Stayed 2 nights in Aug 2023
Response from The Chen Team on 31 Aug 2023
Dear Tariq,We very much appreciate your comments regarding your stay at the The Chen Melbourne - Art Series. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

8/10 Good

Naomi

Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable stay, I just wish someone would have told me you have to ask reception to have your room made up. There is a restaurant on ground level called Zero Made - they had the most amazing chocolate moose cake I’ve ever experienced, it’s $18 but we’ll worth it - I’d recommend everyone try it when staying there.
Stayed 2 nights in Aug 2023
Response from Sue Nguyen on 30 Aug 2023
Dear Naomi,Thank you for leaving us a review. We are glad to hear that you’re happy with your experience at The Chen. At The Chen we always work hard to deliver the best experience to each guest. We will be sure to share your comments regarding your experience at Zero Mode with our neighbour. We look forward to welcoming you back soon.Warmest regards,Sue Nguyen - Assistant Manager

10/10 Excellent

geert

Stayed 6 nights in Aug 2023
Response from The Chen Team on 31 Aug 2023
Dear Geert,We very much appreciate your comments regarding your stay at the The Chen Melbourne - Art Series. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

8/10 Good

Christopher

Liked: Cleanliness, staff & service, amenities
V good.
Stayed 1 night in Jul 2023
Response from The Chen Team on 31 Aug 2023
Dear Christopher,We very much appreciate your comments regarding your stay at the The Chen Melbourne - Art Series. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,